Norwood House

The staff at Norwood House are wonderful, always cheerful and positive. The house has a very homely feel - residents can have a cup of tea and a snack when they want and the dining area is set up like a cafe. My sister and I both leave overseas, so knowing that mum is safe and cared for is really important. The staff are like family for her and they keep always us up-to-date on how our mum's going. Thank you everyone at Norwood House!

No issues at all well pleased with everything.

Norwood House is a truly homely place to stay and to visit. The philosophy of the Norwood family is truly borne out in the way that staff interact with the residents, their families and each other. Knowing my dad is being cared for with such kindness means the world.

Very satisfied with everything. Carers are wonderful to mum.

A big thank you to everyone at Norwood House for all the care and dedication shown to both of my parents whilst in the home. I would highly recommend Norwood House to anyone looking for additional care to meet their needs.

During a four year period between 2014 to 2018, my uncle was a resident of Norwood House. During this time the home provided excellent care of him, staff and management were always friendly and efficient. I would fully recommend Norwood House to anybody looking for care.

During the time my uncle resided at Norwood House we were highly delighted with the standard of care from management down to staff. The cleanliness was very good and the food was very good. During the final weeks of my uncle's life, the staff went above and beyond what was expected of them. They maintained his dignity and treated him with respect and tenderness, and helped him and the family through a difficult time. I would highly recommend this home to anyone who is looking for respite or residential care. I would like to thank the management and their team of highly skilled staff.

He was always treated with utmost respect and tenderness. The staff kept him clean and comfortable during his stay. It really was a "home from home". Bright rooms, spotlessly clean and fresh. All residents were looked after and staff available at all times with encouragement and activities every day. Excellent meals and family support.

Thanks for the care and support over the many years.

I would highly recommend it to anyone who is having to leave their loved one in the care of others.

My mum was a resident for 2 and a half years up to her passing on the 19th of October. The home is friendly and inviting, I was made to feel part of the family as this is what it feels like. I visited most days and could whenever I felt the need and still do. Mum was very happy at Norwood House.

I would recommend Norwood to anybody. I had to travel every day but it was worth it.

My mother spent the final years of her life at Norwood House and was always treated with great respect and friendliness. She did not have dementia but had restricted mobility and partial sight and the staff encouraged her to be as independent as possible. She died in April 2017. My sister and I spent the last 2 weeks of her life by her bedside. During that time all the staff were fantastic, including the cleaners! They regularly checked on her even though we were there and often just came in to say goodbye when they finished their shift for the day. There were issues over medication and the staff went out of their way to sort it out with the doctors and make my mother's final days as comfortable as possible. The staff also treated my sister and I like friends rather than just visitors and they have stayed in touch. In addition, the house is always scrupulously clean and beautifully and thoughtfully decorated to provide a stimulating atmosphere. I cannot recommend it highly enough.

Norwood House supported the entire family when keeping our mother in her own home no longer became possible. Norwood House has made us, and more importantly my mother, feel part of a larger, close-knit family. My mother has been treated with dignity and respect at all times. Her individual needs have all been met and solutions found. We cannot thank Norwood House enough in all they have done to look after her and take care of her and all her needs. My siblings and I can relax knowing she is in good hands. Special event evenings and wonderful afternoon teas keep the house vibrant and the gardens are exceptional.

My dad's transfer from his own home to Norwood House couldn't have gone better. The staff welcomed him well and he warmed immediately to the wonderful, friendly, homely, caring environment of the home. The themed corridors within the home are excellent. I have never seen the interactive approach used in any other home. Dad loves his room, the food and the care and attention he receives. He has a named carer (key worker) who looks after his every need, plus all his family are welcome and included in every aspect of his new life at Norwood House.

I wish the home all the best... keep up the great work "team Norwood"!

Following an unexpectedly long stay in a hospital, I had the dubious task of finding a care home for my mother and luckily came across Norwood House, following a recommendation from a friend. As soon as I walked in, it felt like a home from home. It is a clean, friendly, cosy home, set in a tranquil and a beautiful setting. The home manager is an angel and the rest of the team are close behind. Nothing is too much trouble, every need is catered for and everyone who lives there is treated with respect and dignity and encouraged to be as independent as possible. This certainly is the resident's home and the staff are there to help and care where needed. My mum has been there a year now and feels very much part of the Norwood family. It is her home and she is thriving.

My grandmother had a long stay in hospital before arriving at Norwood House, we wanted to find somewhere relaxing and homely for her to live in, as it wasn't possible for many reasons for her to return home. We visited the home and met with staff there, who were kind, compassionate and knowledgeable. We really liked the layout at Norwood House, which is modern, spacious and very clean. Residents can have their own furniture and items in their room, however, if they wish.

My grandmother has made such a good recovery since being at Norwood House, she is more confident and I know she is very well looked after there, which is such peace of mind. When we visit, we can book in for a meal at the home, which is important to us, as my grandmother was always a real hostess and this is a good way for us to spend quality time with her, and the food really is delicious! I feel Norwood House is a luxury care home of very high standards, and I have been very impressed with the care received.

My father has been a resident in Norwood House for over two years and is very content. He has a lovely room with beautiful views. The level of care is exemplary. All the staff are both professional, kind, and always willing to go the extra mile. The home is run extremely well and we have been impressed with every aspect. The management team have attended admirably and in a timely fashion to all my father's requirements. Support during difficult times has been excellent. Problems have been resolved sensibly. I would have no hesitations in recommending the home to my friends and loved ones.

My mother-in-law has been residing at Norwood House for over two years now suffering from progressed dementia. The care team and management have been amazing providing her with the level of care needed. The atmosphere and layout within the home is very safe and comfortable it certainly has a home from home feel to it. Well done to Norwood team, keep up with the good work.

Thank you, everyone, at Norwood House for making mum so happy.