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The entire home has been designed to specifically meet the needs of the elderly suffering from dementia related conditions. This is achieved...
Care Provided by Norwood House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 28 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Norwood House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Heera Care Ltd
- Private Owned
Person in charge
- Samantha Bates (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2020
- Number of floors: 2
Room Information
- Single Rooms (26)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (26)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- The home warmly welcome visits from family and friends. They do not have set visiting times, allowing flexibility to suit your schedule. However, they kindly ask visitors to avoid meal times and to refrain from visiting during unsociable hours, such as very early in the morning or late at night, to ensure the comfort and well being of all residents. Young children and well behaved pets are also welcome, as they understand how important these visits can be for residents' happiness and connection to family life. If you have any questions or would like to check the best time to visit, please don’t hesitate to contact the team.
Parking
- The care home offers convenient and secure on-site parking for residents, visitors, and staff. Key features include: Enclosed On-Site Car Park: Space for up to 14 vehicles, providing easy access directly from the property. Dedicated Disabled Parking Bays: Clearly marked and located close to the main entrance for ease of access. Ambulance Bay: Reserved area to ensure prompt and unobstructed access for emergency services. Visitors are welcome to use the on-site parking during visiting hours. If you have any special parking needs or accessibility requirements, please contact the reception in advance.
Norwood House Reviews (38)
Norwood House has a Review Score of 9.4 (9.437) out of 10, based on 8 reviews in the last 2 years.
Over all time Norwood House has 38 reviews.
A big thank you to everyone at Norwood House for all the care and dedication shown to both of my parents whilst in the home. I would highly recommend Norwood House to anyone looking for additional care to meet their needs.
During a four year period between 2014 to 2018, my uncle was a resident of Norwood House. During this time the home provided excellent care of him, staff and management were always friendly and efficient. I would fully recommend Norwood House to anybody looking for care.
During the time my uncle resided at Norwood House we were highly delighted with the standard of care from management down to staff. The cleanliness was very good and the food was very good. During the final weeks of my uncle's life, the staff went above and beyond what was expected of them. They maintained his dignity and treated him with respect and tenderness, and helped him and the family through a difficult time. I would highly recommend this home to anyone who is looking for respite or residential care. I would like to thank the management and their team of highly skilled staff.
He was always treated with utmost respect and tenderness. The staff kept him clean and comfortable during his stay. It really was a "home from home". Bright rooms, spotlessly clean and fresh. All residents were looked after and staff available at all times with encouragement and activities every day. Excellent meals and family support.
I think a firmer focus on activities designed to fit with each and every resident where possible, on a routine basis, would further improve this caring home.
Thanks for the care and support over the many years.
I would highly recommend it to anyone who is having to leave their loved one in the care of others.
My mum was a resident for 2 and a half years up to her passing on the 19th of October. The home is friendly and inviting, I was made to feel part of the family as this is what it feels like. I visited most days and could whenever I felt the need and still do. Mum was very happy at Norwood House.
I would recommend Norwood to anybody. I had to travel every day but it was worth it.
My mother spent the final years of her life at Norwood House and was always treated with great respect and friendliness. She did not have dementia but had restricted mobility and partial sight and the staff encouraged her to be as independent as possible. She died in April 2017. My sister and I spent the last 2 weeks of her life by her bedside. During that time all the staff were fantastic, including the cleaners! They regularly checked on her even though we were there and often just came in to say goodbye when they finished their shift for the day. There were issues over medication and the staff went out of their way to sort it out with the doctors and make my mother's final days as comfortable as possible. The staff also treated my sister and I like friends rather than just visitors and they have stayed in touch. In addition, the house is always scrupulously clean and beautifully and thoughtfully decorated to provide a stimulating atmosphere. I cannot recommend it highly enough.
Norwood House supported the entire family when keeping our mother in her own home no longer became possible. Norwood House has made us, and more importantly my mother, feel part of a larger, close-knit family. My mother has been treated with dignity and respect at all times. Her individual needs have all been met and solutions found. We cannot thank Norwood House enough in all they have done to look after her and take care of her and all her needs. My siblings and I can relax knowing she is in good hands. Special event evenings and wonderful afternoon teas keep the house vibrant and the gardens are exceptional.
My dad's transfer from his own home to Norwood House couldn't have gone better. The staff welcomed him well and he warmed immediately to the wonderful, friendly, homely, caring environment of the home. The themed corridors within the home are excellent. I have never seen the interactive approach used in any other home. Dad loves his room, the food and the care and attention he receives. He has a named carer (key worker) who looks after his every need, plus all his family are welcome and included in every aspect of his new life at Norwood House.
I wish the home all the best... keep up the great work "team Norwood"!
Following an unexpectedly long stay in a hospital, I had the dubious task of finding a care home for my mother and luckily came across Norwood House, following a recommendation from a friend. As soon as I walked in, it felt like a home from home. It is a clean, friendly, cosy home, set in a tranquil and a beautiful setting. The home manager is an angel and the rest of the team are close behind. Nothing is too much trouble, every need is catered for and everyone who lives there is treated with respect and dignity and encouraged to be as independent as possible. This certainly is the resident's home and the staff are there to help and care where needed. My mum has been there a year now and feels very much part of the Norwood family. It is her home and she is thriving.
My grandmother had a long stay in hospital before arriving at Norwood House, we wanted to find somewhere relaxing and homely for her to live in, as it wasn't possible for many reasons for her to return home. We visited the home and met with staff there, who were kind, compassionate and knowledgeable. We really liked the layout at Norwood House, which is modern, spacious and very clean. Residents can have their own furniture and items in their room, however, if they wish.
My grandmother has made such a good recovery since being at Norwood House, she is more confident and I know she is very well looked after there, which is such peace of mind. When we visit, we can book in for a meal at the home, which is important to us, as my grandmother was always a real hostess and this is a good way for us to spend quality time with her, and the food really is delicious! I feel Norwood House is a luxury care home of very high standards, and I have been very impressed with the care received.
My father has been a resident in Norwood House for over two years and is very content. He has a lovely room with beautiful views. The level of care is exemplary. All the staff are both professional, kind, and always willing to go the extra mile. The home is run extremely well and we have been impressed with every aspect. The management team have attended admirably and in a timely fashion to all my father's requirements. Support during difficult times has been excellent. Problems have been resolved sensibly. I would have no hesitations in recommending the home to my friends and loved ones.
My mother-in-law has been residing at Norwood House for over two years now suffering from progressed dementia. The care team and management have been amazing providing her with the level of care needed. The atmosphere and layout within the home is very safe and comfortable it certainly has a home from home feel to it. Well done to Norwood team, keep up with the good work.
Thank you, everyone, at Norwood House for making mum so happy.
The treatment that was given to my father was caring, generous, professional and very helpful to dad and me as a family member when the end was near. The staff had got to know dad and had a rapport with him. He became very close to all the staff and had a laugh at most times with members of the team. He was sometimes very stubborn but they knew exactly how to get the best out of him. I want so say that the manager was more than just a manager but a very caring and considerate member of this home. I thank them for the care they gave to dad at the time he was here.
This care home has gone from strength to strength over the past year. This is due to a new Manager and management initiatives, willingness of the owner to spend money to improve the facilities, and new staff who are making a difference.
It is nice to go into the home and see the staff interacting with the residents, and keeping them active.
There is still more money being spent at present. For example a new Sensory Garden is being built, which I presume will be ready for residents use in the spring.
Keep up the good work!
Thanks
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 October 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (1)
- 01 Feb 2018Recipient: Norwood House
Accreditations
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Meet the Team (0)
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