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Care Home Owned by A Better Care in East Sussex

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9.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by A Better Care in East Sussex

Only the locations & reviews in East Sussex for A Better Care are showing below.

View the details of all 2 locations (with 121 reviews) owned by A Better Care

A Better Care Locations in East Sussex (1)

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1 Care Home owned by A Better Care in East Sussex
Cross Lane House Care Home

Cross Lane, Ticehurst, Wadhurst TN5 7HQ 

9.8 44 reviews
"My mum experienced an acquired brain injury earlier this year and her care needs have become greater. The staff at Cross Lane House Care…"   Read all 44 reviews
Location Type Care Home

Cross Lane House offers quality care for older people that promotes independence alongside professional standards of healthcare, hygiene, nutrition and security. Residents are given individual care plans detailing their needs, likes and dislikes,… Read more about Cross Lane House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 18 Rooms
  • from £1,100 / week

A Better Care Reviews in East Sussex (44)

9.9

A Better Care has a Group Review Score of 9.9 (9.881) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to A Better Care must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to A Better Care
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Review of

Cross Lane House Care Home

from S C (Daughter of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm, friendly, caring & inviting home to us all.
Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for taking the time to give us a review, we all appreciate it.

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Review of

Cross Lane House Care Home

from Pat C (Ex Family Member) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home.
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Review of

Cross Lane House Care Home

from Nicky P (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum experienced an acquired brain injury earlier this year and her care needs have become greater. The staff at Cross Lane House Care Home have provided a home from home - they are caring, accommodating and welcoming. She has developed some good rapport with the staff and has particularly enjoyed
the events held at the home (i.e the Christmas party).
Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for taking the time to give us such a lovely review. Glad mum is enjoying the events.

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Review of

Cross Lane House Care Home

from Hilary B (Sister-in-law of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and welcoming to my sister in law and any of the family on visiting.
Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for taking the time to give us such a lovely review.

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Review of

Cross Lane House Care Home

from Betty F (Resident) assisted by family/friend published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy.
Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for taking the time to review Cross Lane House.

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Review of

Cross Lane House Care Home

from D Y (Niece of Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst my Aunt was at this time not in the best health she was treated with dignity, care, and support. I was kept fully informed regarding her medical condition. Mental health and doctor visits. Family was always welcomed by the staff who were also able to answer questions.
I couldn't ask for a more
caring, thoughtful end of like care for my Aunt.
Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for taking the time to complete a review, and for your kind words.

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Review of

Cross Lane House Care Home

from J T (Stepdaughter of Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad took a long time to settle but now he has, he is very happy and feels safe. The staff and managers are friendly, helpful, understanding and always able to help with my or Dad's queries/questions.
It is reassuring and great that all the anxieties are no more and Dad is always safe and well looked
after.
Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for the review. It is a pleasure to look after your dad, he is quite a character, very chatty and amusing.

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Review of

Cross Lane House Care Home

from P S (Brother of Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A friendly home, my brother settled quickly and well. Staff very friendly and helpful.
Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for completing the review. It is a pleasure to look after your brother, and have him as part of our Cross Lane House family.

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Review of

Cross Lane House Care Home

from G F (Daughter of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very homely, kind and caring.
Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you very much for the excellent review, and thank you for letting your mum join our little family.

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Review of

Cross Lane House Care Home

from Mary T (Wife of Resident) published on 14 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Small care home, happy staff and very welcoming.
Residents seem settled, comfortable and happy.
Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for taking the time to complete a review; it is very kind of you.

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Review of

Cross Lane House Care Home

from John B (Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All ok.
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Review of

Cross Lane House Care Home

from Jayne B (Daughter of Resident) published on 9 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's very good, my mum is very happy here.
Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for choosing to complete a review. I can’t believe that it is two years since your mum joined the Cross Lane family.

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Review of

Cross Lane House Care Home

from S D (Daughter-in-law of Resident) published on 8 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a wonderful care home with caring staff that cannot do enough for everyone.
Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for taking for taking the time to complete a review form, it is very kind of you.

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Review of

Cross Lane House Care Home

from T H (Daughter of Resident) published on 8 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has thoroughly enjoyed the care home fun days and enjoys company. The staff have been very caring and helpful to my mum, besides understanding.
Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for the kind review. I am so glad that Mum is enjoying being at Cross Lane House, it is a pleasure to have her.

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Review of

Cross Lane House Care Home

from Eric B (Son of Resident) published on 8 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, good food and a beautiful home. Mum is very happy here.
Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you. It is a pleasure to look after Mum. As one of our oldest residents her energy and zest for life is wonderful.

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Review of

Cross Lane House Care Home

from Sheila C (Resident) assisted by family/friend published on 17 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy here, staff are kind and friendly.
Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for completing the review, it is our pleasure to have you in our Cross Lane family.

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Review of

Cross Lane House Care Home

from Eve H (Granddaughter of Resident) published on 16 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cross Lane House Care Home was always a first choice for Nannie for me. The home itself is small, cosy and inviting, not a large home where no one knows everyone. Staff are lovely, friendly and kind, always taking time to chat to make you feel welcome. The care my grandmother gets is excellent.
Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for bringing Nan to Cross Lane House, she is a joy to be around, always so independent, positive and happy. Also, a big thanks for the lovely endorsement.

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Review of

Cross Lane House Care Home

from Judith O (Respite Resident) published on 1 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff, including managers, are very helpful and kind, never a complaint of any sort nor of each other.
No rules, can get up or stay in bed if liked, have breakfast when ready. Can go to bed when like, I go at midnight! Large fan and a good TV set in each room but could watch on the large TV in
the lounge, alright if I wished. Very relaxed atmosphere. Visitors are allowed any time, no prearrangement necessary. Could ask for a sandwich or cup of tea whenever. Spoke to the owners, who visit, wish us to think of this as our home.
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Review of

Cross Lane House Care Home

from H E (Daughter of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are always very kind, knowledgable and always helpful.
The rooms are adequate if a little dated in areas.
Food and drink apparently are not always up to a high standard as the meat is sometimes tough but there is always a wide variety of food available.
The rooms and main areas are always kept
very clean and tidy.
My father is happy in his surroundings and clean accommodation and appreciates all the support given to him.
Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for your review. I am sorry that dad sometimes feels that the meat is tough. I am going to monitor this, and if necessary, we will change suppliers. Please let me know if you have any other feedback next time you see me in person, as it is always appreciated.

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Review of

Cross Lane House Care Home

from N C (Son-in-law of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father-in-law has only recently moved to Cross Lane House Care Home. We were attracted by its homely atmosphere and lower number of residents. We were struck by the friendliness of the staff and management, who provide the required services but with sensitivity and seemingly without an institutional
rigidity. My relative's room (with an ensuite toilet) is a very good size (and has a Freeview TV) with a nice view of the spacious garden, with the house being set on the edge of a rural village.
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