Care Homes Owned by A Better Care in East Sussex

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Review
Score(the average from all locations with a review score)

Only the locations & reviews in East Sussex for A Better Care are being shown.

A Better Care Locations in East Sussex (1)

1 Care Home owned by A Better Care in East Sussex

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Cross Lane House Care Home

Cross Lane, Ticehurst, Wadhurst TN5 7HQ

9.647 Reviews

14 3

"Very caring and helpful with my mum, always made to be welcome when we are there with her, phone calls to tell me everything what is going..."Read all 47 reviews

from £1,100 / weekSize 18 rooms

Location Type: Care Home

Cross Lane House offers quality care for older people that promotes independence alongside professional standards of healthcare, hygiene, nutrition and security. Residents are given individual care... Read more

Older Person Care
Permanent Care
Respite Care

Residential Care
Dementia Residential Care
Learning Disability Care

A Better Care Reviews in East Sussex (47)

9.7

A Better Care has a Group Review Score of 9.7 (9.739) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to A Better Care must have a Review Score.

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Showing 47 reviews matching selected criteria

Review of Cross Lane House Care Home from M Y (Wife of Resident) published on 1 September 2026 Submitted via Postal Card•

Overall Experience

Good Atmosphere

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↩Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for your support, and for taking the time to complete the review form..

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Review of Cross Lane House Care Home from G S (Son of Resident) published on 20 August 2026 Submitted via Postal Card•

Overall Experience

Very caring and helpful with my mum, always made to be welcome when we are there with her, phone calls to tell me everything what is going on with her.

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↩Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for taking the time to complete the review card. It is a pleasure to look after your mum, she has a lovely sense of humour.

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Review of Cross Lane House Care Home from Henry B (Husband of Resident) published on 6 February 2026 Submitted via Postal Card•

Overall Experience

I am pleased with the conditions.

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↩Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for taking the time to do the review, it is a pleasure to look after your wife

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Review of Cross Lane House Care Home from S C (Daughter of Resident) published on 28 August 2025 Submitted via Review Postal Card•

Overall Experience

Warm, friendly, caring & inviting home to us all.

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↩Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for taking the time to give us a review, we all appreciate it.

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Review of Cross Lane House Care Home from Pat C (Ex Family Member) published on 26 August 2025 Submitted via Postal Card•

Overall Experience

Lovely home.

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Review of Cross Lane House Care Home from Nicky P (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card•

Overall Experience

My mum experienced an acquired brain injury earlier this year and her care needs have become greater. The staff at Cross Lane House Care Home have provided a home from home - they are caring, accommodating and welcoming. She has developed some good rapport with the staff and has particularly enjoyed the events held at the home (i.e the Christmas party).

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↩Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for taking the time to give us such a lovely review. Glad mum is enjoying the events.

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Review of Cross Lane House Care Home from Hilary B (Sister-in-law of Resident) published on 29 January 2025 Submitted via Postal Card•

Overall Experience

Very caring and welcoming to my sister in law and any of the family on visiting.

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↩Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for taking the time to give us such a lovely review.

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Review of Cross Lane House Care Home from Betty F (Resident / Service User) published on 29 January 2025 Submitted via Postal Card•

Overall Experience

Very happy.

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↩Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for taking the time to review Cross Lane House.

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Review of Cross Lane House Care Home from D Y (Niece of Resident) published on 4 June 2024 Submitted via Postal Card•

Overall Experience

Whilst my Aunt was at this time not in the best health she was treated with dignity, care, and support. I was kept fully informed regarding her medical condition. Mental health and doctor visits. Family was always welcomed by the staff who were also able to answer questions.

I couldn't ask for a more caring, thoughtful end of like care for my Aunt.

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↩Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for taking the time to complete a review, and for your kind words.

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Review of Cross Lane House Care Home from J T (Stepdaughter of Resident) published on 19 April 2024 Submitted via Postal Card•

Overall Experience

Dad took a long time to settle but now he has, he is very happy and feels safe. The staff and managers are friendly, helpful, understanding and always able to help with my or Dad's queries/questions.

It is reassuring and great that all the anxieties are no more and Dad is always safe and well looked after.

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↩Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for the review. It is a pleasure to look after your dad, he is quite a character, very chatty and amusing.

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Review of Cross Lane House Care Home from P S (Brother of Resident) published on 19 April 2024 Submitted via Postal Card•

Overall Experience

A friendly home, my brother settled quickly and well. Staff very friendly and helpful.

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↩Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for completing the review. It is a pleasure to look after your brother, and have him as part of our Cross Lane House family.

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Review of Cross Lane House Care Home from G F (Daughter of Resident) published on 8 January 2024 Submitted via Postal Card•

Overall Experience

Very homely, kind and caring.

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↩Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you very much for the excellent review, and thank you for letting your mum join our little family.

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Review of Cross Lane House Care Home from Mary T (Wife of Resident) published on 14 November 2023 Submitted via Postal Card•

Overall Experience

Small care home, happy staff and very welcoming.

Residents seem settled, comfortable and happy.

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↩Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for taking the time to complete a review; it is very kind of you.

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Review of Cross Lane House Care Home from John B (Resident / Service User) published on 16 May 2023 Submitted via Postal Card•

Overall Experience

All ok.

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Review of Cross Lane House Care Home from Jayne B (Daughter of Resident) published on 9 May 2023 Submitted via Postal Card•

Overall Experience

It's very good, my mum is very happy here.

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↩Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for choosing to complete a review. I can’t believe that it is two years since your mum joined the Cross Lane family.

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Review of Cross Lane House Care Home from S D (Daughter-in-law of Resident) published on 8 May 2023 Submitted via Postal Card•

Overall Experience

Such a wonderful care home with caring staff that cannot do enough for everyone.

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↩Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for taking for taking the time to complete a review form, it is very kind of you.

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Review of Cross Lane House Care Home from T H (Daughter of Resident) published on 8 May 2023 Submitted via Postal Card•

Overall Experience

My mum has thoroughly enjoyed the care home fun days and enjoys company. The staff have been very caring and helpful to my mum, besides understanding.

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↩Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for the kind review. I am so glad that Mum is enjoying being at Cross Lane House, it is a pleasure to have her.

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Review of Cross Lane House Care Home from Eric B (Son of Resident) published on 8 May 2023 Submitted via Postal Card•

Overall Experience

Excellent staff, good food and a beautiful home. Mum is very happy here.

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↩Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you. It is a pleasure to look after Mum. As one of our oldest residents her energy and zest for life is wonderful.

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Review of Cross Lane House Care Home from Sheila C (Resident / Service User) published on 17 March 2023 Submitted via Postal Card•

Overall Experience

Very happy here, staff are kind and friendly.

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↩Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for completing the review, it is our pleasure to have you in our Cross Lane family.

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Review of Cross Lane House Care Home from Eve H (Granddaughter of Resident) published on 16 March 2023 Submitted via Postal Card•

Overall Experience

Cross Lane House Care Home was always a first choice for Nannie for me. The home itself is small, cosy and inviting, not a large home where no one knows everyone. Staff are lovely, friendly and kind, always taking time to chat to make you feel welcome. The care my grandmother gets is excellent.

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↩Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for bringing Nan to Cross Lane House, she is a joy to be around, always so independent, positive and happy. Also, a big thanks for the lovely endorsement.

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