Care Home Owned by A Better Care in East Sussex

My mum experienced an acquired brain injury earlier this year and her care needs have become greater. The staff at Cross Lane House Care Home have provided a home from home - they are caring, accommodating and welcoming. She has developed some good rapport with the staff and has particularly enjoyed

Whilst my Aunt was at this time not in the best health she was treated with dignity, care, and support. I was kept fully informed regarding her medical condition. Mental health and doctor visits. Family was always welcomed by the staff who were also able to answer questions.
I couldn't ask for a more

Dad took a long time to settle but now he has, he is very happy and feels safe. The staff and managers are friendly, helpful, understanding and always able to help with my or Dad's queries/questions.
It is reassuring and great that all the anxieties are no more and Dad is always safe and well looked

All staff, including managers, are very helpful and kind, never a complaint of any sort nor of each other.
No rules, can get up or stay in bed if liked, have breakfast when ready. Can go to bed when like, I go at midnight! Large fan and a good TV set in each room but could watch on the large TV in

Staff are always very kind, knowledgable and always helpful.
The rooms are adequate if a little dated in areas.
Food and drink apparently are not always up to a high standard as the meat is sometimes tough but there is always a wide variety of food available.
The rooms and main areas are always kept

My father-in-law has only recently moved to Cross Lane House Care Home. We were attracted by its homely atmosphere and lower number of residents. We were struck by the friendliness of the staff and management, who provide the required services but with sensitivity and seemingly without an institutional