Care Home Owned by Sfera Care in Greater Manchester

atmosphere throughout. Residents were smiling all day, and the buffet was beautifully presented and delicious. I'm really looking forward to attending future events at Brookdale.

as is the home. A lovely coffee shop, beautifully decorated, is across the annex for residents to visit. All in all an extremely excellent Care Home, Management are approachable and always available to listen, help and solve any concerns. I would not hesitating in recommending.

to all the staff.

enjoyed herself. I would definitely recommend Brookdale to my friends & family and would have no hesitation to bring her again. Thank you for making her stay a happy one..

one and the food is always top quality at a great price. The rooms and public areas are always spotlessly clean and my grandad is very well looked after by all staff. Thank you, Brookdale.

decorated beautifully to all the activities on a weekly basis. There's something for all of the residents to enjoy! Even visitors are made to feel welcome. Great place for those that need that little extra help.

A real effort is made to provide engaging activities to suit all preferences and families are enabled to feel like genuine partners to in their relative's care. When dad is confused, the staff are loving and caring, and when he is grumpy, patient and kind. Every time we visit, dad tells us that he is happy, and that is the measure of how well he is cared for.

the staff care and look after the residents at all times. It's great I love the place. Well done to the office admin and all the staff. You all do a great job and are very caring.

recently, however, changes seem to have been made. Lines of communication are excellent and we are very happy with the care shown to our Mum. The staff seem kind and patient and Mum (for the most part) seems very settled. On entering Brookdale we are always greeted with a smile and staff members are always on hand to assist. We feel reassured that the staff at Brookdale do all they can to make our Mum's time there as comfortable as possible - and that makes us, as her family, very grateful.

such difficult moments, we were treated with absolute kindness by every member of staff.

I didn't know.

more.

all the staff smile (even when they are having a rubbish day themselves).
Overall, the family are pleased that Mum is being cared for with respect and dignity.

my mother was being fed regularly or given enough to drink, and being left in bed for long periods in the day.
One time we visited the care quality inspector was talking to me and the senior staff were ever so nice giving me updates on my mother.
The next day in the absence of the Inspector we were ignored yet again.
Since my mother died I have not heard from the management of the home. No condolences have been offered.
I would not recommend Brookdale.

As I live over 2 hours drive away, it is always good to know this. As she wasn’t well, I drove up twice this week, the first time she was in A&E so I witnessed how the carers interacted with her. I am not sure if we can name them but two staff members in particular were both great at keeping Mum settled and calm.
Finally, what they do in the way of activities, the cleanliness of the home, standards of food and are all to be commended.

to consider moving into residential care for his own safety. We stayed away for a few days so that the staff could help him to settle in and to our surprise, when we next visited, he looked happy and well and the staff reported that he was enjoying the food. He really likes the staff and enjoys their company. It is apparent to us that the staff are extremely caring and go out of their way to make the residents comfortable.

is so friendly and loving towards my mum. I always know she is in good hands and safe.
Keep up the good work guys, you should be proud of yourselves.