Brookdale Care Home

5 St Paul's Court, Chesham Crescent, Bury BL9 6BX

Brookdale Care Home provides residential care in a beautiful and recently renovated building together with specialist dementia and Alzheimer’s care in Bury’s most specialised and purpose built unit. The home is situated a short five minute journey from the M66 motorway junction providing ideal access to Bury, Bolton, Manchester, Blackburn and the Lancashire and Greater Manchester areas.

The home benefits from a number of landscaped garden areas with a substantial sized conservatory overlooking a garden courtyard area together with a sun lounge. Significant time and investment has gone in to the home ensuring that the highest standard of surroundings are present with a professional and highly qualified management and care team. The home caters for;

•        Residential care – Independent living with the extra reassurance of a carer at all times in a modern and recently refurnished and renovated home

•        Dementia Care – the highest specification dementia unit in the area in a brand new purpose built calm environment

•        Respite care – from overnight stays to months at a time, the home is perfectly equipped to welcome you during temporary stays whilst you receive uncompromised levels of care and hospitality.

•        Convalescence care – whether recuperating from surgery or ailments they have the input necessary to aid your recovery and also work alongside occupational therapists to do so as part of a bespoke care plan.

The significant investment that has gone in to the home ensures that at every turn there are beautiful touches of luxury and comfort, giving you a distinctively hotel feel with the comfort of a homely atmosphere. The manager and her team have a wealth of experience in providing the highest and appropriate levels of care to deliver reassurance and comfort.

Group: Millennium Care Group

Person in charge: Edith Tucker (Manager)

Local Authority / Social Services: Bury Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 58 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Eating Disorders • Learning Disability • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Anorexia/Bulimia/Self Harming • Challenging Behaviour • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 50

Shared Rooms: 4

Rooms with ensuite WC: 48

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Brookdale Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Brookdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Brookdale Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.548 for Brookdale Care Home is calculated as follows: ( (185 Excellents x 5) + (111 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 310 Ratings = 4.548

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.948 Points relating to the number of positive Reviews for Brookdale Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 11 Reviews ÷ 11.6 Target = 0.948

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Brookdale Care Home has a Review Score of 9.5 (9.496) from 26 Reviews


Average Ratings

  • Excellent
    15
  • Good
    11
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brookdale Care Home?

  • Extremely LIKELY
    17
  • Likely
    8
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brookdale Care Home

  • Daughter of Resident/Service User
    7
  • Husband of Resident/Service User
    5
  • Resident / Service User
    3
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • more

Very caring staff and management, with a very cheerful atmosphere.
Many long-term residents who are well cared for.

How likely would you be to recommend Brookdale Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Absolutely brilliant home. The staff couldn't do enough for my mum and family. As a former care assistant, Brookdale is a place where I would have loved to have worked.

How likely would you be to recommend Brookdale Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Very friendly staff and very good care and support for my wife. I would recommend Brookdale care home to everybody.

How likely would you be to recommend Brookdale Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother was admitted to Brookdale Care Home for a period of respite care after a stay in hospital. During her stay, we found the staff to be very caring, communicable, extremely helpful, very caring and treated her with the utmost dignity. Whenever we met with the management they were very helpful and also very professional explaining everything clearly to us and also couldn't be more helpful. We felt confident that we could approach them with any concerns knowing they would be happy to listen and do their best to help.

Mum has dementia and the specialist care she received at Brookdale was fantastic. We have learned over time that activities make a significant difference to the quality of life for a dementia patient. The activities that are run at Brookdale were fantastic and really inclusive; you could tell Mum was really enjoying herself.

Overall, the management and staff were extremely helpful at a difficult time for us and I can't thank and recommend them enough.

How likely would you be to recommend Brookdale Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My dad spent a month in the specialist dementia unit here after being discharged from a hospital. He settled very quickly and felt at ease with all his carers. Me and the rest of the family were completely happy with the level of care and commitment from all the staff. The senior staff were lovely, kind and helpful and also the managers were welcoming, caring and friendly. There seemed to be lots of activities organised for the well-being of the residents. During what was a traumatic time for the family it was reassuring to know he was being cared for so well.

How likely would you be to recommend Brookdale Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

A very friendly home, with freedom for the residents to walk around, get up and have meals on a very flexible basis. At least once a week live musical entertainment, join with some

How likely would you be to recommend Brookdale Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

I cannot fault the staff and management at Brookdale during the time my husband spent in there.

How likely would you be to recommend Brookdale Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

We hold a 30minute service of worship in the lounge area each month.
Compared to the other care homes we visit, Brookdale is a happy and very welcoming home. It is clean and bright and the carers, including the manager, are always getting involved so we are not left on our own with the residents.
I was especially impressed during our September visit by the new 'memories' lounge, with a seaside holiday theme and suitable furnishings. The activities co-ordinator had invited a local 'paint-a-pot' company into the home to decorate and prepare a photo frame for each resident to get involved with.

How likely would you be to recommend Brookdale Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

I found the care home has a very friendly and caring environment, the staff are great with my sister, they seem to have enough time to chat to her, and nothing is too much trouble, activities are adequate for the residents. The home's manager is brilliant with the residents, nothing is too much trouble for her, she is very caring, she is very good to talk to and listens to what you have to say, if she can't answer a question at that moment, she will get back to you when she finds out the answer to your question. All in all very happy for my sister's welfare.

How likely would you be to recommend Brookdale Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

Excellent members of staff that show compassion to all residents at all times, extremely high level of cleanliness with a welcoming atmosphere. The facilities that are on offer allow residents to maintain as much independence as possible.

How likely would you be to recommend Brookdale Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My ninety three year old father is a recent resident of Brookdale. He has dementia and has had at least two strokes that I know of, affecting his speech. I live in the USA and therefore visiting is often not so easily arranged. The Care Manager has often offered assistance to my mother, who has not always been the easiest person to deal with! Also, recently, he kindly drove my father and my mother to my father's GP appointment.

My family is very appreciative of the 'extra mile' that the staff of the home have shown towards not only my father, but my mother too.

How likely would you be to recommend Brookdale Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The home appears well run with always a good number of staff on duty. It is small, friendly and comfortable and my father always looks clean, comfortable and well fed. There are always plenty of opportunity for visiting my father and the staff are friendly, approachable and informative. The placement is situated near my father's last address so my mother is able to visit him (as there are good bus routes) if I am not available to take her in the car.

How likely would you be to recommend Brookdale Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Could not ask for any better care for my dad. Staff are very pleasant and will to help you in any way they can.
I'm not saying that I haven't had issues with the home, but they have dealt with it very quickly. Residents needs are taken seriously.
Very family friendly home. I would definitely recommend it.
My dad is very happy there.

How likely would you be to recommend Brookdale Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My wife has been in Brookdale Care Home for just two years, following a transfer from another home in the same ownership.
She had been diagnosed with dementia in May 2013, I was facing my own health problems and I required hospitalisation. My wife's condition was deteriorating and it was difficult to care for her at home.
She is compliant with conditions in the care home, but she cannot grasp the logic of her situation, and this makes her mood difficult to contend with. She is provided with care in a positive and sympathetic manner.

How likely would you be to recommend Brookdale Care Home? Neither Unlikely or Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

New manager seems to be making improvements. More consistent procedures needed i.e. All staff singing from the same sheet and provision for visitors to hang coats.

How likely would you be to recommend Brookdale Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Mum stayed at Brookdale for only 5 weeks. We thought it would be much longer but she passed away. The staff at Brookdale were fabulous. They got to know us all very well. Mum was well cared for and we as family were always welcomed and treated very well. The team were well prepared when it became clear that mum was declining and everything they said would happen did. Mum's passing was so special and Brookdale enabled it to be so. A wonderful team.

How likely would you be to recommend Brookdale Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Brookdale Care Home St Paul's Court Bury cared for my mother for 3 months until she passed away. They are a lovely caring team that caring for people is more than just a job to them. They provided my mum with love, care and support and nothing seemed too much trouble. I can't thank them enough.

How likely would you be to recommend Brookdale Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Overall Good.

How likely would you be to recommend Brookdale Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

We viewed a number of homes for our mum/nan and wanted the best possible care for her. We choose Brookdale believing it was the best care home in the area and we haven't been disappointed. The management and care staff attend to every need we have and our mum/nan has. They deal with everything with patience and compassion and nothing is too much trouble. The hands on care she receives is more than we could have expected. 5 star care in our opinion and we couldn't be happier given a difficult situation for us all.

How likely would you be to recommend Brookdale Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Laundry- the actual laundry function is very good but the identification of clothing and after delivery to the rooms could be improved. Staff investment is required with regards to a full time activities coordinator with particular reference to the dementia unit.

How likely would you be to recommend Brookdale Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My mother had to move into permanent care, due to a spell in hospital. We searched for an appropriate place for sometime, ultimately we came across Brookdale. We are pleased that we found the place for mothers sake. Everything is well kept, the services are excellent. The staff are caring, friendly and helpful. Well done Brookdale!

How likely would you be to recommend Brookdale Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I think it is excellent, very professional, caring, clean, what more can I say.

How likely would you be to recommend Brookdale Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Most of the staff are helpful and supportive and responds to requests. I find some of the staff seem to care more than others. Management are very good and supportive. Lots of my mum's belongings such as makeup, glasses, perfume go missing regularly which upsets both my mum and I. She is often dressed in others clothes which are labelled. I have found sometimes that messages are not relayed. My mum seems generally happy and I feel happy because of this. I would like her belongings/clothing to be put back correctly after washing etc.

How likely would you be to recommend Brookdale Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

No Problems.

How likely would you be to recommend Brookdale Care Home? Likely

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

My close friend, who I had shared a home with for 40 years spent 11 months in the care of Brookdale until she passed away on New Years eve 2015. The care and support, not only to her but to me too was excellent. The staff spent time explaining behaviours and medication to me and accompanied me to hospital and dentist appointments. She was happy in Brookdale and regarded them as a second family. The food, hygiene and accommodation was all top notch and management equally supportive. I had no reason to question any action at all.

How likely would you be to recommend Brookdale Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

General and personal care is good at all times, but shortage of staff means waiting, sometimes the computer seems to 'take over' the staff near finishing time. Dignity is always dealt with in a caring manner by all the staff. Staff are available and will try to supply any help. Medical advice is good and Doctors advice obtained. Food is good with an alternative menu. All round a good care home.

How likely would you be to recommend Brookdale Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Submit a Review for Brookdale Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

November 2015

September 2012

6 Steps End of Life

Recipient: Brookdale Care Home

Date: Wednesday 19 Sep 2012

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Brookdale Care Home