Available on request.
These prices are only a guideline, please contact Brookdale Care Home to find out the exact price for your requirements.
Visiting times are flexible throughout the day and night. However, the team kindly ask family and friends to avoid visiting during meal times to minimise disruption for residents.
Private Car Park
Brookdale Care Home has a Review Score of 9.5 (9.547) out of 10, based on 13 reviews in the last 2 years. Over all time Brookdale Care Home has 56 reviews.
Review from Diane B (Daughter of Resident) published on 1 August 2025
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Reply from Doran Kennedy, Office Admin at Brookdale Care Home
Thank you so much for your kind words! We're truly grateful for your feedback and delighted to know our efforts are making a positive difference. It's a privilege to care for our residents, and your support means a great deal to our team.
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Review from Kezia G (Granddaughter of Resident) published on 15 July 2025
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Reply from Lois Samuels, Home Manager at Brookdale Care Home
Hello! Thank you so much for your review & kind words. It really means a lot us us all at Brookdale and I will share your feedback with the team. We are so glad you join us on Sundays for a roast in the coffee shop and that you enjoy it, this is what we hoped for when introducing this for our relatives and loved ones. Thank you again - Lois
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Review from S O (Friend of Resident) published on 26 June 2025
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Reply from Lois Samuels, Home Manager at Brookdale Care Home
Thank you so much for your review & kind words. The feedback doesn't go unnoticed and we appreciate it so much! I will pass your review on to the team. Thanks again - Lois.
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Review from D W (Son of Resident) published on 26 June 2025
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Reply from Lois Samuels, Home Manager at Brookdale Care Home
Thank you so much for your review & kind words. I've had the pleasure of being alongside your Dad for all these years and what a privilege it is to look after him, as it is all of our residents. I will pass on your review to the team - thank you again! Lois
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Review from Samantha O (Friend of Resident) published on 8 May 2025
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Reply from Lois Samuels, Home Manager at Brookdale Care Home
thank you so much for your review & feedback.
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Review from Lisa M (Daughter of Resident) published on 6 May 2025
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Reply from Lois Samuels, Home Manager at Brookdale Care Home
thank you so much for your feedback and review.
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Review from Claire R (Daughter of Resident) published on 24 April 2025
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Reply from Lois Samuels, Deputy Manager at Brookdale Care Home
Claire, thank you so much for your review. It was a pleasure to care for your Mum and we are very grateful to have met you & the rest of your family along the way. We hope you will come and visit us soon. Take care.
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Review from A S (Sister of Resident) published on 1 October 2024
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Review from Jane G (Daughter of Resident) published on 12 March 2024
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Reply from Lois Samuels, Deputy Manager at Brookdale Care Home
Hi Jane, thank you so much for your lovely review. We hope you continue to visit us at Brookdale and hope to see you soon. Take Care.
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Review from Susan T (Niece of Resident) published on 7 March 2024
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Reply from Lois Samuels, Deputy Manager at Brookdale Care Home
Hi Susan, thank you so much for your lovely review. We really appreciate it!
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Review from Emma C (Granddaughter of Resident) published on 1 March 2024
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Reply from Lois Samuels, Deputy Manager at Brookdale Care Home
Thank you so much for your lovely review. We certainly enjoy our breakfast club mornings with your Nan in the coffee shop (preferred name "Garden Centre" by Nan especially!).
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Review from S D (Daughter of Resident) published on 23 February 2024
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Reply from Lois Samuels, Deputy Manager at Brookdale Care Home
Thank you so much for your review and kind words. We love our morning coffee with Mum on a Wednesday morning at breakfast club. With best wishes.
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Review from Robert H (Son of Resident) published on 6 February 2024
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Reply from Lois Samuels, Care Manager at Brookdale Care Home
We are very saddened that you felt your Mother’s last days and your experience of Brookdale was not of that, that we strive to do. We take on board your comments and will discuss as a team any improvements we can make. We are very sorry for the loss, of your Mother.
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Review from A D (Son of Resident) published on 15 June 2023
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Reply from Tracey Leverton, Care Home Manager at Brookdale Care Home
Thank you for your positive feedback - we will share this with our team!
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Review from L D (Daughter-in-law of Resident) published on 15 June 2023
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Reply from Tracey Leverton, Care Home Manager at Brookdale Care Home
Thank you for your positive comments. We love having your father-in-law here at the home, whilst he enjoys our company, we thoroughly enjoy his! He is the most kindest, loveliest man. We are very proud of our team at Brookdale Care Home, we hope to continue to have a long and happy association with yourselves.
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Review from Clive B (Son of Resident) published on 15 June 2023
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Reply from Tracey Leverton, Care Home Manager at Brookdale Care Home
Thank you, Clive! we much appreciate your positive feedback. We treat Mum as if she is our own. Nothing is too much for our team- fueled by the fab treats you bring for us!
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Review from Mavis S (Daughter of Resident) published on 4 October 2022
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Reply from Tracey Leverton, Home Manager at Brookdale Care Home
Thank you, Mavis, for your review and kind words, we were proud to celebrate your mum's 100th birthday; we had a great time! We are happy that she settled so well whilst at Brookdale.
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Review from Ros S (Daughter of Resident) published on 30 June 2022
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Reply from Tracey Leverton, Home Manager at Brookdale Care Home
Thank you so much for your kind words. Your mum is an absolute pleasure to have and is such a lovely lady. We're so pleased we could make her birthday a special one and that she had a fantastic time! It's a pleasure to receive your phone calls for updates too, and we're so happy you and your mum are pleased with the standard of care we provide. Your positive feedback has been passed on to our dedicated team!
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Review from Peter R (Friend of Resident) published on 28 June 2021
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Review from Maria M (Granddaughter of Resident) published on 23 June 2021
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Reply from Mill Car, Marketing at Brookdale Care Home
Thank you Maria for your lovely review, we love to share what fun we have had every day with loved ones and look forward to being able to welcome you back into the home soon.
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The Review Score of 9.5 (9.547) out of 10 for Brookdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.547 for Brookdale Care Home is calculated as follows: ( (100 Excellents x 5) + (42 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 150 Ratings = 4.547
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Brookdale Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Dec 2023
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Job Title: General Manager
Joined: 2018
Hi, I’m Lois, the Home Manager here at Brookdale Care Home. I’ve worked in care since I was 18, gaining experience across children’s psychiatry, adult learning disabilities, and older people’s mental health. I have been at Brookdale over 7 years starting of as senior then progressing to team leader then deputy before being given the role of Home manager.
I’m passionate about providing truly person-centred care and ensuring our residents at Brookdale feel happy, valued, and at home. Outside of work, I enjoy anything involving animals, good food, and spending time with great people!
Job Title: Care Manager
Joined: 2025
Hi, I’m Justyna, proud to lead with care and compassion.
With years of experience in the care sector, I’m excited to guide our team toward top-tier excellence. Based on the dementia unit, you’ll often see me on my rounds, making sure every resident and staff member feels supported, valued, and loved
Job Title: Office Manager & Head of Activities
Joined: 2020
Hi, I’m Doran. I originally started on the Activities Team before progressing into a senior role within that department and eventually becoming the Office Manager. In my current role, I oversee the Activities Team and support the day-to-day running of the home.
Outside of work, I’m a big lover of the outdoors and enjoy exploring different cities across the UK and abroad. I’m passionate about working closely with our team to create the best possible atmosphere for our residents, while also maintaining the high standards we’re proud of at our home.
Simba, our K9 Relationships Manager, is always by my side both in the office and during activities with the residents!
Job Title: Resident Relations K9 Manager
Joined: 2022
Hi, I'm Simba! I accompany my dad to work every day and bring all the paw-some vibes to our residents. Whether it's wagging tails or warm cuddles, I'm here to brighten your day. You’ll usually find me in the office, ready to meet and greet – come say hi and let’s be fur-iends!
Job Title: Maintenance Manager
Joined: 2022
Originally a painter and decorator by trade, I'm now the go-to fixer at Brookdale, handling any job big or small with a can-do attitude. Whether it’s a quick repair or a major project, I take pride in keeping everything running smoothly for residents and staff alike.
Outside of work, you’ll usually find me out on my motorbike, exploring the UK one road at a time.
Job Title: Head Chef
Joined: 2016
Hi, I’m Seb, one of the chefs here at Brookdale. You’ll usually find me in the kitchen cooking up a storm and crafting my own unique recipes for our wonderful residents. I’m passionate about creating meals that are not only nutritious but also full of flavour and made with care.
Job Title: Activities Coordinator
Joined: 2024
Hi, I’m Fiona, you’ll spot me on the floor, covered in glitter, paint, and every colour of the rainbow! I’m all about bringing big smiles and even bigger fun to our residents with creative, feel-good activities every day!
Job Title: Wellbeing Coordinator
Joined: 2016
Hi, I’m Avril, part of the Activities Team and your Wellbeing Coordinator here at Brookdale.
You’ll usually find me in our beautiful Botanical Café, whipping up a cappuccino and sharing a smile. I love seeing families and friends come together here; it’s more than just a visit, it’s a community. At Brookdale, we’re all about creating that warm, welcoming environment where everyone feels at home.
Job Title: Head Chef
Joined: 2023
Hi, I'm Wendy.
You’ll find me in the Brookdale kitchen or at the design board, whipping up fresh ideas for our daily menus and special themed parties. I’m passionate about creating meals that feel like home and bring a little joy to every plate.
Job Title: Team Leader
Joined: 2022
Hi, I’m Misbah, Team Leader at Brookdale.
You’ll often find me leading our dedicated care team, bringing a positive spirit and plenty of energy to brighten our residents’ days. I’m passionate about creating a warm, supportive environment where everyone feels valued and cared for
Job Title: Senior Care
Joined: 2023
Hi, I’m Crisal, always bringing my best smile to every shift!
Originally a nurse from India, I’m proud to bring my skills, experience, and warm heart to care for our wonderful residents here at Brookdale every single day.
Job Title: Carer
Joined: 2021
Hi, I’m Kate, proud to be a carer at Brookdale.
Being a carer means making a real difference every day, and I always give my best to ensure our residents feel safe, supported, and truly cared for
Job Title: Laundry Manager
Joined: 2019
Hi, I’m Jane, Laundry Manager and queen of the clean!
You’ll find me staying on top of all those loads, day in and day out, making sure everything’s fresh, folded, and ready with care. Behind the scenes, but always at the heart of Brookdale
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