Brookdale Care Home

5 St Paul's Court, Chesham Crescent, Bury BL9 6BX
Review Us
9.5 56 Reviews
  • Brookdale Care Home, Bury
Welcome to Brookdale Care Home
Residential & Dementia Care in the Heart of Bury

Brookdale Care Home offers exceptional residential care in a beautifully renovated setting, alongside specialist support for those living with dementia and Alzheimer’s in Bury’s most advanced purpose-built unit. Ideally located just five minutes from the M66, Brookdale provides easy access to Bury, Bolton, Manchester, Blackburn, and across Lancashire and Greater Manchester.

Brookdale offers beautifully landscaped gardens, a spacious conservatory with views over a tranquil courtyard, and a purpose-built botanical café a welcoming space for family visits, social activities, and pop-up dining experiences. Significant investment has gone into ensuring that Brookdale delivers the highest standards in both care and surroundings. Experienced, highly qualified team is committed to creating a safe, supportive, and welcoming environment for all who live here.

Services Include:

Residential Care
Enjoy independent living with the reassurance of 24/7 support in a recently refurbished, modern home.

Dementia Care
Bury’s highest-specification dementia unit, purpose-built to offer a calm and secure setting with tailored support.

Respite Care
Whether it’s for a night or several months, Brookdale provides exceptional short-term stays with consistent care and hospitality.

Convalescence Care
Supportive care for recovery following surgery or illness, working closely with occupational therapists to create personalised rehabilitation plans.

At Brookdale, every detail has been considered to combine the warmth of home with the comfort and elegance of a boutique hotel. The home manager and her compassionate team bring extensive experience and commitment to delivering the very best in person-centred care offering peace of mind to residents and their families alike.

Show Brookdale Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1350
  • Self-Funded Residential Dementia Care: £1300 – £1400
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1500

Available on request.

These prices are only a guideline, please contact Brookdale Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lois Samuels (General Manager)

Local Authority / Social Services

Admission Criteria

  • Private and local authority referrals
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (4)
  • Couples/Companion Rooms with ensuite Wet Room (4)

Visiting

  • Visiting times are flexible throughout the day and night. However, the team kindly ask family and friends to avoid visiting during meal times to minimise disruption for residents.

Parking

  • Private Car Park

Brookdale Care Home Reviews (56)

Total of 56, showing 21-40
9.5

Brookdale Care Home has a Review Score of 9.5 (9.547) out of 10, based on 13 reviews in the last 2 years. Over all time Brookdale Care Home has 56 reviews.

Overall Experience

  • 36
  • 19
  • 0
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  • 0

Date Published

56
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Review from Laura K (Great-Niece of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home seems to always be investing back into the home to benefit the resident's lifestyle. Lots of social activities on offer from social media which is nice to all the residents smiling away every day.

Reply from Mill Car, Marketing at Brookdale Care Home

Thank you so much for your review, it means so much to all of us at Brookdale. We pride ourselves on continuously investing back into our home to provide the best environment we can for our Brookdale family. We opened the doors to our new coffee shop yesterday and look forward to being able to welcome you in for a coffee in the not too distant future.

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Review from B W (Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter visited 9 other homes and she knew when she visited Brookdale this would be the home for me, she was right. I have my independence here and I can join in any of the activities.
I have no worries. Four meals a day and no bills. We enjoy BBQ'S in the summer, trips out and all of the staff
are very caring. I feel this is my home and there is no doubt about that.

Reply from Mill Car, Marketing at Brookdale Care Home

Thank you for your lovely review, it is a pleasure to have you at Brookdale as part of our family.

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Review from Judith S (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Brookdale since early December. He's come on leaps and bounds since he was in hospital in November with multiple issues. He's thriving at Brookdale and looks physically well, although misses being at home and in contact with the family. Using both the Rainbow Retreat to visit weekly,
as well as using the pre-arranged video calls on the iPad, my dad is keeping in touch with family overseas. Seeing pictures of him on Facebook are a delight. While we can only second guess what he's thinking, the whole family really appreciate the care and attention he is receiving. The staff are really responsive to any request, encouraging us to visit at the retreat, ensuring that any of Dad's needs are met (chiropodist), etc. I can't say enough good things about Brookdale and the staff. Brookdale was recommended to me by my friend and luckily for us all, there was space for him when he needed it. Thanks.

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Review from Sarah E (Daughter of Resident) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home, cannot fault one thing about this place. My dad was cared for hereafter he was given a terminal cancer diagnosis which also affected him mentally. This was very challenging for the staff as they had never dealt with this before and my dad was so poorly. We will be eternally grateful
for the way they cared for my dad, the managers along with other members of their team treated him with such dignity and respect and we never worried when we had to leave him in their care. They treated him like they would treat their own family. They also supported us through what was a very difficult time and we wouldn’t have been able to get through it without them.

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Review from Debbie B (Daughter of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The time had come when my stepfather could no longer care for our mother at home, so we had to start making plans to look for a new ‘home’ for our mum. Due to Mum's progressing dementia, certain homes could not take her, but Brookdale was different. We had many meetings with the management to discuss
our mum's needs and the scenarios what would happen if her dementia goes to a stage where they couldn’t manage her, but they were open and honest all the way along. Mum has a new family now, the carers are her new family, and sometimes she doesn’t recognise us at all. When you get over this hurdle, you will accept the changes a lot easier. To see her happy face, makes you realise, that she’s in the best place. The care home is clean, there is no clinical smell in it, there are many activities happening, which is great to see. The food looks very well prepared and appropriate for residents with needs, and daily treats are still given out, which is a nice touch.

Reply from Cherelle McClafferty, Marketing & PR Executive at Brookdale Care Home

Hi Debbie, Thank you so much for such a lovely review. We absolutely love having your mum with us as part of our Brookdale family and it's so nice to hear how happy you are with the care and quality of life she has here at our home.

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Review from Andrea B (Daughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brookdale have shown care, compassion and understanding from the day my dad went into care. The staff are always helpful and always have a smile on their faces. There are plenty of activities for residents to take part in.

Reply from Cherelle McClafferty, Marketing & PR Executive at Brookdale Care Home

Thank you, Andrea, for such a nice review, the team here at Brookdale really appreciate your support.

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Review from John R (Son of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home staff are always busy taking care of the residents as you would expect, however during the pandemic they have gone above and beyond to engage all the residents in activities to keep them stimulated and keeping their spirits up. It’s been a joy to see how they have been motivating the residents
and staff in their pictures posted on Facebook.

Reply from Cherelle McClafferty, Marketing & PR Executive at Brookdale Care Home

Hi John, thank you so much for your wonderful review. We are very proud of our Brookdale team for all their hard work throughout the pandemic and it's fantastic that it's being recognised.

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Review from Helen H (Daughter of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brookdale have been fantastic with Mum, she always seems so happy and I know she is well looked after, nothing is too much trouble. I often turned up at the window without them knowing and they would happily bring Mum over to talk to me. Now Rainbow Retreat is up and running we can all stay warm and
love the one to one connection we now have, obviously we long for the day we can actually give her a kiss. All the staff are lovely and pleasant which makes you feel very comfortable knowing Mum is being well cared for.

Reply from Cherelle McClafferty, Marketing & PR Executive at Brookdale Care Home

Hi Helen, Thank you so much for your lovely review. We are very happy to have your mum as part of our Brookdale family and love that we are able to have you visiting her in The Rainbow Retreat now so it's nice and comfortable for you all. We too look forward to the day when we can once again open our doors and invite families back into our home.

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Review from Sue G (Daughter of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mum and dad went into Brookdale Care Home in July, they have had the best care. It has been a difficult time for us all as a family but the staff have always kept us informed and involved with mum and dad's care. Staff are always friendly, approachable and caring. If I have a worry, I know
I can speak to the senior carers, they listen and together we agree on the best way forward for mum and dad. I think the staff are really hardworking and over the past few months have gone above and beyond doing things that I would normally do under normal circumstances if I could go in, e.g. mum's nails, trimming their hair and many more. Then the building of the Rainbow Retreat visiting pod has given us all a glimmer of hope at the end of a horrible year, so we will soon be able to visit them in a safe environment, this will be good for both residents' and relatives' emotional well being and mental health, I thank you all so much for your hard work and continued support.

Reply from Cherelle McClafferty, Marketing & PR Executive at Brookdale Care Home

Hi Sue,


Thank you so much for your wonderful review of Brookdale - we are very appreciative and it's always lovely for staff to hear that their hard work is being appreciated by the families of the residents we care for. We love having your mum and dad here as part of our Brookdale family and that we can keep you all connected during the pandemic with our covid-safe visitation lodge.

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Review from Carol W (Daughter of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brookdale is a shining example of how every care home should be. From care staff, office, finance, activities organisers, house maintenance and catering staff - everyone does their utmost to care for everyone. At an incredibly difficult time, they stepped up to support me in a decision no one wants
to make. I wish I could thank all the staff but I know they would see that as unnecessary as it’s just what they do.

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Review from Beverley B (Daughter of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at the home are very kind and caring, the entertainment coordinators are excellent making sure there are activities, trips out and arts and crafts, singalong and dancing on most days. Brookdale has a nice homely feel and the residents are treated with respect. The only thing lacking is a nice
garden area for the residents to sit in the summer. More use could be made of the lovely conservatory in the dementia block - ie taking residents over from the residential part of the home so they could sit in the sunshine as there is just the small back yard which smokers and staff use but, overall, it is a good, well run home. The food also seems good with a choice at every meal. I looked at ten homes before choosing Brookdale which has a good staff to resident ratio to optimise the level of care they offer and the manager is also very nice. The staff seem to genuinely care and I would recommend it.

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Review from Lesley K (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly home, nothing is too much trouble for staff. Would also say that they work as a team which helps the environment for a lot of the residents.

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Review from Danielle W (Friend of Resident) published on 22 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a loving, caring home where staff become family to residents. I visit a friend there and each and every time I go the lovely residents are happy, active and content. The activity coordinator goes above and beyond to ensure the residents have enjoyable experiences. A lovely safe caring home.

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Review from Mildred D (Wife of Resident) published on 30 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff and management, with a very cheerful atmosphere.
Many long-term residents who are well cared for.

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Review from Dave L (Son of Resident) published on 30 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Brookdale Care Home for a period of respite care after a stay in hospital. During her stay, we found the staff to be very caring, communicable, extremely helpful, very caring and treated her with the utmost dignity. Whenever we met with the management they were very helpful
and also very professional explaining everything clearly to us and also couldn't be more helpful. We felt confident that we could approach them with any concerns knowing they would be happy to listen and do their best to help.


Mum has dementia and the specialist care she received at Brookdale was fantastic. We have learned over time that activities make a significant difference to the quality of life for a dementia patient. The activities that are run at Brookdale were fantastic and really inclusive; you could tell Mum was really enjoying herself.


Overall, the management and staff were extremely helpful at a difficult time for us and I can't thank and recommend them enough.

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Review from Patricia B (Daughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad spent a month in the specialist dementia unit here after being discharged from a hospital. He settled very quickly and felt at ease with all his carers. Me and the rest of the family were completely happy with the level of care and commitment from all the staff. The senior staff were lovely,
kind and helpful and also the managers were welcoming, caring and friendly. There seemed to be lots of activities organised for the well-being of the residents. During what was a traumatic time for the family it was reassuring to know he was being cared for so well.

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Review from Benito D (Wife of Resident) assisted by family/friend published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly home, with freedom for the residents to walk around, get up and have meals on a very flexible basis. At least once a week live musical entertainment, join with some

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Review from E V (Wife of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the staff and management at Brookdale during the time my husband spent in there.

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Review from J V (Regular Volunteer) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We hold a 30minute service of worship in the lounge area each month.
Compared to the other care homes we visit, Brookdale is a happy and very welcoming home. It is clean and bright and the carers, including the manager, are always getting involved so we are not left on our own with the residents.
I was especially impressed during our September visit by the new 'memories' lounge, with a seaside holiday theme and suitable furnishings. The activities co-ordinator had invited a local 'paint-a-pot' company into the home to decorate and prepare a photo frame for each resident to get involved with.

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Review from Lawrence P (Brother of Resident) published on 1 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the care home has a very friendly and caring environment, the staff are great with my sister, they seem to have enough time to chat to her, and nothing is too much trouble, activities are adequate for the residents. The home's manager is brilliant with the residents, nothing is too much trouble
for her, she is very caring, she is very good to talk to and listens to what you have to say, if she can't answer a question at that moment, she will get back to you when she finds out the answer to your question. All in all very happy for my sister's welfare.

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Current Review Score: 9.5 (9.547)

Overview of Review Score

The Review Score of 9.5 (9.547) out of 10 for Brookdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.547 for Brookdale Care Home is calculated as follows: ( (100 Excellents x 5) + (42 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 150 Ratings = 4.547

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brookdale Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (4)

Meet the Team (13)

Lois

Lois Samuels

Job Title: General Manager

Joined: 2018

Hi, I’m Lois, the Home Manager here at Brookdale Care Home. I’ve worked in care since I was 18, gaining experience across children’s psychiatry, adult learning disabilities, and older people’s mental health. I have been at Brookdale over 7 years starting of as senior then progressing to team leader then deputy before being given the role of Home manager.


I’m passionate about providing truly person-centred care and ensuring our residents at Brookdale feel happy, valued, and at home. Outside of work, I enjoy anything involving animals, good food, and spending time with great people!

Justyna

Justyna Mistry

Job Title: Care Manager

Joined: 2025

Hi, I’m Justyna, proud to lead with care and compassion.


With years of experience in the care sector, I’m excited to guide our team toward top-tier excellence. Based on the dementia unit, you’ll often see me on my rounds, making sure every resident and staff member feels supported, valued, and loved

Doran

Doran Kennedy

Job Title: Office Manager & Head of Activities

Joined: 2020

Hi, I’m Doran. I originally started on the Activities Team before progressing into a senior role within that department and eventually becoming the Office Manager. In my current role, I oversee the Activities Team and support the day-to-day running of the home.


Outside of work, I’m a big lover of the outdoors and enjoy exploring different cities across the UK and abroad. I’m passionate about working closely with our team to create the best possible atmosphere for our residents, while also maintaining the high standards we’re proud of at our home.


Simba, our K9 Relationships Manager, is always by my side both in the office and during activities with the residents!

Simba

Simba The Cavapoo

Job Title: Resident Relations K9 Manager

Joined: 2022

Hi, I'm Simba! I accompany my dad to work every day and bring all the paw-some vibes to our residents. Whether it's wagging tails or warm cuddles, I'm here to brighten your day. You’ll usually find me in the office, ready to meet and greet – come say hi and let’s be fur-iends!

Eric

Eric Taylor

Job Title: Maintenance Manager

Joined: 2022

Originally a painter and decorator by trade, I'm now the go-to fixer at Brookdale, handling any job big or small with a can-do attitude. Whether it’s a quick repair or a major project, I take pride in keeping everything running smoothly for residents and staff alike.


Outside of work, you’ll usually find me out on my motorbike, exploring the UK one road at a time.

Sebastian

Sebastian Shannon

Job Title: Head Chef

Joined: 2016

Hi, I’m Seb, one of the chefs here at Brookdale. You’ll usually find me in the kitchen cooking up a storm and crafting my own unique recipes for our wonderful residents. I’m passionate about creating meals that are not only nutritious but also full of flavour and made with care.

Fiona

Fiona Platt

Job Title: Activities Coordinator

Joined: 2024

Hi, I’m Fiona, you’ll spot me on the floor, covered in glitter, paint, and every colour of the rainbow! I’m all about bringing big smiles and even bigger fun to our residents with creative, feel-good activities every day!

Avril

Avril Rothwell

Job Title: Wellbeing Coordinator

Joined: 2016

Hi, I’m Avril, part of the Activities Team and your Wellbeing Coordinator here at Brookdale.


You’ll usually find me in our beautiful Botanical Café, whipping up a cappuccino and sharing a smile. I love seeing families and friends come together here; it’s more than just a visit, it’s a community. At Brookdale, we’re all about creating that warm, welcoming environment where everyone feels at home.

Wendy

Wendy Hambleton

Job Title: Head Chef

Joined: 2023

Hi, I'm Wendy.


You’ll find me in the Brookdale kitchen or at the design board, whipping up fresh ideas for our daily menus and special themed parties. I’m passionate about creating meals that feel like home and bring a little joy to every plate.

Misbah

Misbah Memon

Job Title: Team Leader

Joined: 2022

Hi, I’m Misbah, Team Leader at Brookdale.


You’ll often find me leading our dedicated care team, bringing a positive spirit and plenty of energy to brighten our residents’ days. I’m passionate about creating a warm, supportive environment where everyone feels valued and cared for

Crisal

Crisal Biju

Job Title: Senior Care

Joined: 2023

Hi, I’m Crisal, always bringing my best smile to every shift!


Originally a nurse from India, I’m proud to bring my skills, experience, and warm heart to care for our wonderful residents here at Brookdale every single day.

Kate

Kate Beet

Job Title: Carer

Joined: 2021

Hi, I’m Kate, proud to be a carer at Brookdale.


Being a carer means making a real difference every day, and I always give my best to ensure our residents feel safe, supported, and truly cared for

Jane

Jane Hewitt

Job Title: Laundry Manager

Joined: 2019

Hi, I’m Jane, Laundry Manager and queen of the clean!


You’ll find me staying on top of all those loads, day in and day out, making sure everything’s fresh, folded, and ready with care. Behind the scenes, but always at the heart of Brookdale

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