Review from Mavis S (Daughter of Resident) published on 4 October 2022 Submitted via Postal Card • Report

Overall Experience

My mother moved into Brookdale one week before her 100th birthday, suffering from delirium and dementia, very distressed, agitated and refusing to stay. We stayed away for a few days for her to settle in. The staff were extremely patient and caring and we were relieved to see her smiling on a video

of celebrating her 100th birthday. Each time we visited or phoned, the staff were welcoming and ready to tell us how Mum was doing. The care Mum received, when at times agitated and uncooperative, was excellent and we were confident she was being well looked after.

Reply from Tracey Leverton, Home Manager at Brookdale Care HomeThank you, Mavis, for your review and kind words, we were proud to celebrate your mum's 100th birthday; we had a great time! We are happy that she settled so well whilst at Brookdale.

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Review from Ros S (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report

Overall Experience

In December 2021, my 99-year-old mother was transferred to Brookdale specialist Dementia Unit after three months in hospital following a bad fall. I was extremely concerned how she would settle after always being looked after in her own home. From the outset, Brookdale welcomed her. Some weeks later,

she celebrated her 100th birthday, and the carers helped so much in making her special day happy and memorable.
Brookdale is a hugely warm-hearted and uplifting care home. I can't imagine the care being bettered. The sensitivity shown to my mum and also to me has been remarkable and so very welcome. Whenever I have any questions, they have also been fully listened to and answered with real understanding and exceptional emotional support. It has been difficult to leave my mum as I don't live nearby, but I know that she is wonderfully looked after and happy. This helps enormously. She enjoys her room, which is painted in warm colours and having a coffee and cake in the delightful cafe. I want to thank all the staff and carers, the cleaners, the ladies in the laundry - everyone who I regularly see when I visit or telephone. They are tremendous.

Reply from Tracey Leverton, Home Manager at Brookdale Care HomeThank you so much for your kind words. Your mum is an absolute pleasure to have and is such a lovely lady. We're so pleased we could make her birthday a special one and that she had a fantastic time! It's a pleasure to receive your phone calls for updates too, and we're so happy you and your mum are pleased with the standard of care we provide. Your positive feedback has been passed on to our dedicated team!

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Review from Peter R (Friend of Resident) published on 28 June 2021 Submitted via Website • Report

Overall Experience

Recently caught up with a family member regarding my old neighbour who resides at the care home and he was telling me all about the fantastic work that goes on within the home. With help of my son over Facebook, we managed to see the residents of Brookdale went on a bus ride to Blackpool which under

the current circumstances is a great team effort by all the staff there, making sure everything is accounted for but at the same time giving the residents a trip away and many memories made I am sure.
I am still isolating a lot of the time but I am looking forward to coming to see my old friend soon.

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Review from Maria M (Granddaughter of Resident) published on 23 June 2021 Submitted via Website • Report

Overall Experience

I don’t always get to see my grandad especially with the lockdown period and living so far away so the Facebook page being updated daily really warms my heart to see him joining in with activities and socialising with other residents’

Reply from Mill Car, Marketing at Brookdale Care HomeThank you Maria for your lovely review, we love to share what fun we have had every day with loved ones and look forward to being able to welcome you back into the home soon.

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Review from Laura K (Great-Niece of Resident) published on 22 June 2021 Submitted via Website • Report

Overall Experience

Great home seems to always be investing back into the home to benefit the resident's lifestyle. Lots of social activities on offer from social media which is nice to all the residents smiling away every day.

Reply from Mill Car, Marketing at Brookdale Care HomeThank you so much for your review, it means so much to all of us at Brookdale. We pride ourselves on continuously investing back into our home to provide the best environment we can for our Brookdale family. We opened the doors to our new coffee shop yesterday and look forward to being able to welcome you in for a coffee in the not too distant future.

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Review from B W (Resident) published on 17 June 2021 Submitted via Postal Card • Report

Overall Experience

My daughter visited 9 other homes and she knew when she visited Brookdale this would be the home for me, she was right. I have my independence here and I can join in any of the activities.
I have no worries. Four meals a day and no bills. We enjoy BBQ'S in the summer, trips out and all of the staff

are very caring. I feel this is my home and there is no doubt about that.

Reply from Mill Car, Marketing at Brookdale Care HomeThank you for your lovely review, it is a pleasure to have you at Brookdale as part of our family.

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Review from Judith S (Daughter of Resident) published on 1 March 2021 Submitted via Website • Report

Overall Experience

My dad has been at Brookdale since early December. He's come on leaps and bounds since he was in hospital in November with multiple issues. He's thriving at Brookdale and looks physically well, although misses being at home and in contact with the family. Using both the Rainbow Retreat to visit weekly,

as well as using the pre-arranged video calls on the iPad, my dad is keeping in touch with family overseas. Seeing pictures of him on Facebook are a delight. While we can only second guess what he's thinking, the whole family really appreciate the care and attention he is receiving. The staff are really responsive to any request, encouraging us to visit at the retreat, ensuring that any of Dad's needs are met (chiropodist), etc. I can't say enough good things about Brookdale and the staff. Brookdale was recommended to me by my friend and luckily for us all, there was space for him when he needed it. Thanks.

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Review from Sarah E (Daughter of Resident) published on 22 February 2021 Submitted via Website • Report

Overall Experience

Amazing care home, cannot fault one thing about this place. My dad was cared for hereafter he was given a terminal cancer diagnosis which also affected him mentally. This was very challenging for the staff as they had never dealt with this before and my dad was so poorly. We will be eternally grateful

for the way they cared for my dad, the managers along with other members of their team treated him with such dignity and respect and we never worried when we had to leave him in their care. They treated him like they would treat their own family. They also supported us through what was a very difficult time and we wouldn’t have been able to get through it without them.

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Review from Debbie B (Daughter of Resident) published on 8 February 2021 Submitted via Website • Report

Overall Experience

The time had come when my stepfather could no longer care for our mother at home, so we had to start making plans to look for a new ‘home’ for our mum. Due to Mum's progressing dementia, certain homes could not take her, but Brookdale was different. We had many meetings with the management to discuss

our mum's needs and the scenarios what would happen if her dementia goes to a stage where they couldn’t manage her, but they were open and honest all the way along. Mum has a new family now, the carers are her new family, and sometimes she doesn’t recognise us at all. When you get over this hurdle, you will accept the changes a lot easier. To see her happy face, makes you realise, that she’s in the best place. The care home is clean, there is no clinical smell in it, there are many activities happening, which is great to see. The food looks very well prepared and appropriate for residents with needs, and daily treats are still given out, which is a nice touch.

Reply from Cherelle McClafferty, Marketing & PR Executive at Brookdale Care HomeHi Debbie, Thank you so much for such a lovely review. We absolutely love having your mum with us as part of our Brookdale family and it's so nice to hear how happy you are with the care and quality of life she has here at our home.

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Review from Andrea B (Daughter of Resident) published on 2 February 2021 Submitted via Website • Report

Overall Experience

Brookdale have shown care, compassion and understanding from the day my dad went into care. The staff are always helpful and always have a smile on their faces. There are plenty of activities for residents to take part in.

Reply from Cherelle McClafferty, Marketing & PR Executive at Brookdale Care HomeThank you, Andrea, for such a nice review, the team here at Brookdale really appreciate your support.

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Review from John R (Son of Resident) published on 4 January 2021 Submitted via Website • Report

Overall Experience

The care home staff are always busy taking care of the residents as you would expect, however during the pandemic they have gone above and beyond to engage all the residents in activities to keep them stimulated and keeping their spirits up. It’s been a joy to see how they have been motivating the residents

and staff in their pictures posted on Facebook.

Reply from Cherelle McClafferty, Marketing & PR Executive at Brookdale Care HomeHi John, thank you so much for your wonderful review. We are very proud of our Brookdale team for all their hard work throughout the pandemic and it's fantastic that it's being recognised.

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Review from Helen H (Daughter of Resident) published on 4 January 2021 Submitted via Website • Report

Overall Experience

Brookdale have been fantastic with Mum, she always seems so happy and I know she is well looked after, nothing is too much trouble. I often turned up at the window without them knowing and they would happily bring Mum over to talk to me. Now Rainbow Retreat is up and running we can all stay warm and

love the one to one connection we now have, obviously we long for the day we can actually give her a kiss. All the staff are lovely and pleasant which makes you feel very comfortable knowing Mum is being well cared for.

Reply from Cherelle McClafferty, Marketing & PR Executive at Brookdale Care HomeHi Helen, Thank you so much for your lovely review. We are very happy to have your mum as part of our Brookdale family and love that we are able to have you visiting her in The Rainbow Retreat now so it's nice and comfortable for you all. We too look forward to the day when we can once again open our doors and invite families back into our home.

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Review from Sue G (Daughter of Resident) published on 11 December 2020 Submitted via Website • Report

Overall Experience

Since my mum and dad went into Brookdale Care Home in July, they have had the best care. It has been a difficult time for us all as a family but the staff have always kept us informed and involved with mum and dad's care. Staff are always friendly, approachable and caring. If I have a worry, I know

I can speak to the senior carers, they listen and together we agree on the best way forward for mum and dad. I think the staff are really hardworking and over the past few months have gone above and beyond doing things that I would normally do under normal circumstances if I could go in, e.g. mum's nails, trimming their hair and many more. Then the building of the Rainbow Retreat visiting pod has given us all a glimmer of hope at the end of a horrible year, so we will soon be able to visit them in a safe environment, this will be good for both residents' and relatives' emotional well being and mental health, I thank you all so much for your hard work and continued support.

Reply from Cherelle McClafferty, Marketing & PR Executive at Brookdale Care HomeHi Sue,

Thank you so much for your wonderful review of Brookdale - we are very appreciative and it's always lovely for staff to hear that their hard work is being appreciated by the families of the residents we care for. We love having your mum and dad here as part of our Brookdale family and that we can keep you all connected during the pandemic with our covid-safe visitation lodge.

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Review from Carol W (Daughter of Resident) published on 10 February 2020 Submitted via Website • Report

Overall Experience

Brookdale is a shining example of how every care home should be. From care staff, office, finance, activities organisers, house maintenance and catering staff - everyone does their utmost to care for everyone. At an incredibly difficult time, they stepped up to support me in a decision no one wants

to make. I wish I could thank all the staff but I know they would see that as unnecessary as it’s just what they do.

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Review from Beverley B (Daughter of Resident) published on 10 February 2020 Submitted via Website • Report

Overall Experience

The staff at the home are very kind and caring, the entertainment coordinators are excellent making sure there are activities, trips out and arts and crafts, singalong and dancing on most days. Brookdale has a nice homely feel and the residents are treated with respect. The only thing lacking is a nice

garden area for the residents to sit in the summer. More use could be made of the lovely conservatory in the dementia block - ie taking residents over from the residential part of the home so they could sit in the sunshine as there is just the small back yard which smokers and staff use but, overall, it is a good, well run home. The food also seems good with a choice at every meal. I looked at ten homes before choosing Brookdale which has a good staff to resident ratio to optimise the level of care they offer and the manager is also very nice. The staff seem to genuinely care and I would recommend it.

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Review from Lesley K (Daughter of Resident) published on 10 June 2019 Submitted via Postal Card • Report

Overall Experience

A very friendly home, nothing is too much trouble for staff. Would also say that they work as a team which helps the environment for a lot of the residents.

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Review from Danielle W (Friend of Resident) published on 22 May 2019 Submitted via Website • Report

Overall Experience

This is a loving, caring home where staff become family to residents. I visit a friend there and each and every time I go the lovely residents are happy, active and content. The activity coordinator goes above and beyond to ensure the residents have enjoyable experiences. A lovely safe caring home.

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Review from Mildred D (Wife of Resident) published on 30 March 2018 Submitted via Postal Card • Report

Overall Experience

Very caring staff and management, with a very cheerful atmosphere.
Many long-term residents who are well cared for.

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Review from Dave L (Son of Resident) published on 30 January 2018 Submitted via Website • Report

Overall Experience

My mother was admitted to Brookdale Care Home for a period of respite care after a stay in hospital. During her stay, we found the staff to be very caring, communicable, extremely helpful, very caring and treated her with the utmost dignity. Whenever we met with the management they were very helpful

and also very professional explaining everything clearly to us and also couldn't be more helpful. We felt confident that we could approach them with any concerns knowing they would be happy to listen and do their best to help.

Mum has dementia and the specialist care she received at Brookdale was fantastic. We have learned over time that activities make a significant difference to the quality of life for a dementia patient. The activities that are run at Brookdale were fantastic and really inclusive; you could tell Mum was really enjoying herself.

Overall, the management and staff were extremely helpful at a difficult time for us and I can't thank and recommend them enough.

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Review from Patricia B (Daughter of Resident) published on 29 January 2018 Submitted via Website • Report

Overall Experience

My dad spent a month in the specialist dementia unit here after being discharged from a hospital. He settled very quickly and felt at ease with all his carers. Me and the rest of the family were completely happy with the level of care and commitment from all the staff. The senior staff were lovely,

kind and helpful and also the managers were welcoming, caring and friendly. There seemed to be lots of activities organised for the well-being of the residents. During what was a traumatic time for the family it was reassuring to know he was being cared for so well.

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Brookdale Care Home

Care Provided by Brookdale Care Home

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Brookdale Care Home Reviews (60)

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Meet the Team (5)

Lydia Hardie

Misbah Memon

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