Care Homes Owned by Evermore Care Homes

Thank you for taking the time to provide us with feedback. When issues arise, we always aim to resolve these promptly, reducing the impact on the individual and their families, and I am glad to hear that this was your experience. Our team always aim to provide care which is person centred - tailored to the individuals needs whether that is their need for privacy or their need to be involved in all activities. I am glad to hear you brother is settled with ourselves, and look forward to continuing to support him.

Thank you very much for taking the time to write a review about Ashton Manor. We are so pleased to hear of the positive experience not just your partner, but you have experienced during her time with ourselves. We strive to make sure that the individual is always at the centre of everything we do, whilst also making sure that family and friends feel welcomed to the home. We look forward to caring for your partner in the future.

Thank you so much for reviewing our home and for the lovely comments about the team. We are so pleased that you are happy with the care provided and the communication so that you continue to feel involved and included in your Mum's care. We look forward to working with you and supporting your Mum as she continues to settle into her home.

We are grateful for your review of Astley View and are delighted that you are happy with the care provided and the effort that the team puts into making our home the special place that it is. We feel privileged to care for your Mum and look forward to making many more happy memories.

Thank you for taking the time to review our home and the care provided. It has been a pleasure to care for your mother since her admission, and we are so pleased that you are happy with the care and communication from the team. We look forward to continuing the hard work and providing the very best care we can.

Thank you so much for the lovely review of our home. We are delighted that you have had such a positive experience of Astley View and the team. We feel privileged to be able to care for your friend, and we couldn't be happier that she has chosen to make Astley View her forever home.

Thank you so much for your thoughtful feedback. We are delighted to hear that your mother is happy and well cared for, and that you feel confident in the kindness, professionalism and warmth of our team. It's lovely that you and your mother enjoy the home's environment and the variety of activities, and that these are experiences you feel able to share as a family. We're also grateful for you raising the two points of concern. We understand how frustrating it must be when items go missing in the laundry process, and we will review our systems to see where we can strengthen checks to prevent this. Regarding access after 5pm, we'll explore ways to make visiting after reception hours easier for families. Your trust in us means a great deal, and we truly value your continued input to help us keep improving.

Thank you so much for your kind words. Our team is dedicated to providing the best possible care and creating enjoyable, meaningful activities for all our residents, and it is fantastic to hear that this has made such a difference in your mum's life.

Thank you very much for taking the time to write a review of Ashton Manor. You have captured the essence of Ashton Manor within your words, and the atmosphere we aim to provide for the residents and their families. We aim to provide a person centered approach for all our residents, by making their surroundings their own and the care provided is tailored to their needs.

Thank you very much for taking the time to submit a review of Ashton Manor. I am sorry to hear that you experienced some delays in accessing the building when visiting your mum. We have taken this feedback on board, and are reviewing our reception cover, to try to reduce the risk of this occurring in the future. It was a please to be able to care for your mum for the short period of time she was with us, and hopefully she is settled within her new home.

Thank you for the review you have submitted. The passion of our team at Ashton Manor, is something we are extremely proud of. All our team are compassionate, caring and kind, especially around end of life care. It has been a pleasure to care for your loved one.

Thank you for taking the time to leave a review of our wonderful care home and team. Your feedback is so important to us and helps us to continuously improve the service that we provide. It has been a pleasure getting to know your Uncle and providing care and support to him and the wider family. We always strive to deliver first-class care and we appreciate the recognition for doing so.

Hi Alex. Thank you very much for the feedback. Mum's situation was a very worrisome time for both her and yourself and I am glad that my team was able to make the transition as smooth as possible for her. It is lovely to see your mum settling into the home and feeling more comfortable around both the team and other residents, the progress is noticeable as she settles and we will continue to support her with her journey.

Hi Julian, thank you for the positive feedback. Placing a loved one into the care of another is always a difficult process for family members, but at Ashton Manor, we try to provide guidance and reassurance throughout the journey to reduce that pressure. Dad is a very interesting gentleman whom we have all grown fond of and I will make sure that your positive feedback is shared with the team, which we are extremely proud of.

Thank you so much for taking the time to review our home and team. We take great pride in everything we do, from the big things to the small things which make all the difference. We are so pleased that you are happy with the care provided and the facilities we have to offer at the home and have loved getting to know you all as a family.

Hi Sybil, It was lovely to receive your review. You were only with us for a short period of respite, but we are glad you were able to experience life at Ashton Manor. The team go above and beyond in making sure there are plenty of engaging activities within the home, tailored to individuals' needs. Thank you for choosing us and please do get in touch if we can be of any assistance in the future.

Dear Vinn, thank you very much for taking the time to provide us with this feedback. Here at Ashton Manor, we are very proud of the support we provide to all our residents and in addition their families. It is important for families to spend time with their loved ones at the end of their lives and we are proud to hear that this was provided to you in a sensitive and respectful way. Please do get in touch if we can provide any help, guidance or support in the future.