Care Homes Owned by Evermore Care Homes in Lancashire

My mum stayed at Astley View for 2 weeks respite care. When my husband and I first visited to assess the suitability for her, we were really impressed with how modern, fresh and clean the place felt. The staff were so friendly and the rooms and public spaces were beautifully decorated, more like a 5 star hotel! We were amazed that it had a salon and a cinema there! And we loved the fact that the place was organised into communities which each community having it's own dining room with tablecloths, napkins, daily changing menu, etc. It was so lovely, that we would have been quite happy to stay there ourselves. The staff did a thorough home assessment before my mum went to stay at Astley View. On her first day, all staff made a concerted effort to meet with my mum and get to know her. Two weeks later, on our return, my mum told us she absolutely loved it there. She was looked after medically, physically and emotionally, better than she is with me at home! Thank you so much.

My mother had been living independently in her own home in North Wales. Following a fall, my mother's physical condition deteriorated rapidly and she could no longer manage on her own. We made the difficult decision to bring her up to Lancaster and began looking for care homes. We visited Ashton Manor. From the moment we stepped in we were impressed by the professionalism of the management team. Effective security systems in place when outsiders visit the home. The building is purpose built for all residents. It is immaculately clean and welcoming. All members of staff are friendly, hard working and always on hand to help. Food and drinks are of high quality and freshly prepared. All of my mother's needs are met.

In addition to the practical advice we were given, the clear concern for and interest in, the residents as individuals demonstrated by the manager was lovely to see. As an ex nurse, I have experienced senior managers who lose sight of the core needs of the service users and focus on business demands to the detriment of the care given. This is definately not the case at Ashton Manor.

My relative, who has complex mobility needs, stayed at Astley View for respite care following an operation. The home provided a welcoming and friendly environment, in which care was centred around her specific needs. The staff were kind and sensitive, both to her psychological well being and her physical needs, taking time to understand her as an individual. She appreciated the quality environment and professionalism of the staff, but did express two concerns 1) she felt there were too few staff on duty at times of high demand (8:00 to 10:00), and 2) her bathroom had too few handrails for her to feel confident in navigating the space independently. As we live at a distance, we were well supported by staff, dealing with our enquiries and keeping us updated. Thank you to everyone involved in caring for my relative.

Mum has been in Ashton Manor for over 3 years. The care is superb. The food is good and the dining room environment encourages interaction between residents. Activities organised are interesting and varied. The staff do great work in engaging residents well in all activities.

Staff are caring, respectful, kind, patient and thoughtful towards my mum who suffers dementia Alzheimer's and Vascular dementia. They understand how this affects mum as an individual and always treat her with understanding and dignity. It is lovely calm, friendly clean and welcoming home which has enabled mum to settle in quickly and socialise more freely.

The facilities are second to none including a comprehensive activities programme designed to meet the needs of all residents, a cinema, corner shop, beauty salon and library, not to mention the coffee machine in reception!

The care my loved one receives allows me to have quality time and create new memories when I visit and when I leave the home I do so knowing that she will be well cared for, loved, emotionally supported and safe.

As a recently retired nurse visiting every day I write this review with full confidence and I can therefore highly recommend Astley View as an outstanding care home.

The food is not of the standard I would expect and needs to improve and be more suited to the needs of the residents.

From 1st contact/enquiry for respite care through to discharge home, the support and care provided have been excellent. Every single member of staff, including reception and housekeeping, have been helpful, respectful and kind. The care staff have gone above and beyond in their care of my dad. I would not hesitate to recommend Astley View, and will definitely use them again for further respite stays/long term stays when required.

Definitely five star. Mum went in for respite over 3 weeks. I couldn't have asked for better care. The staff were very supportive and helpful. Mum had 24 hour care and was looked after so well in Astley view. The time she spent there gave family the respite we needed. I couldn't recommend them enough. From the first meeting to assess her needs where Kristian came to her home and did a thorough job finding out about mum. She really took to him and opened up. When she was in Astley view everyone had time for her from Sharon who's team cared for her to Joy on reception who was a breath of fresh air. Wonderful place, bedrooms very modern and clean with en-suite that had all the amenities you would expect for someone with limited mobility. Lots of things to do if mum wanted to join in, although she wasn't always up to it.

By the end of her two weeks weeks she felt comfortable and relaxed with both staff and new friends. She is looking forward to a longer stay in May and feels this will become her forever home in the not too distant future. .

for what my mother was wanting, but all smoothly in operation before long.

My mother has been in Astley View now for 4 months. The staff are fantastic and deal with her dementia and care needs with compassion empathy and friendliness. The management are pro active in adjusting and revising her care plan . The accommodation is lovely, clean , bright and comfortable. There are activities provided each day and the food is lovely.

From the day I went to explore Astley View Care home for my mum (which I did without booking) Catherine on reception was really lovely - she made me feel completely at ease showed my round the facility and showed me a few rooms that were available. Her kind and friendly approach made me feel the care home would be perfect for mum for short term respite care. When mum arrived the staff were friendly and supportive and due to complexities of mum's medication and follow up appointments they were really helpful in chasing things up or taking mum to appointments when I couldn't. Mum felt so at home there, she loved joining in the various activities/trips out - thank you to all the staff that helped her. An amazing lovely clean and friendly care home.

After visiting several other local care homes there was a clear winner for us. From the moment we walked through the doors, it just felt right. The staff are so friendly, from the carers to the laundry staff and chef.

Mum feels so well looked after and supported which gives us such peace of mind. The facilities are great and there is a good range of activities, something for everyone.

Visiting mum is a pleasure, the time we spend together is quality time.

Our experience as a family was very good. Friendly and caring staff, good facilities & food. The most impressive thing was the care as the staff don't leave anything to chance and will air on the side of caution if they felt someone was not their usual self. Physical support was also very good. Bedrooms were modern, and clean and the bathrooms were very well equipped for anyone with physical challenges. Unfortunately our dad was not very engaging during his 3 week stay but this was no reflection on the environment, staff or care.

If you're considering Astley View for your loved one, just do it you won't regret it.

Would highly recommend Astley View

Our 95 yr old Mum stayed at Astley view last September for 3 weeks respite care. She thoroughly enjoyed her stay even though there was a covid outbreak. She likened the rooms to a 5 star Hotel. She said the food was excellent and the staff were very good with her,they really looked after her when she was ill one day. She liked it that much that she wants to return in June God willing.

The whole process of mum moving into Astley View has been very positive. The staff are caring to both residents and their families. We feel very confident that mum is receiving the very best of care and support.