Ashton Manor Care Home

My husband has been in Ashton Manor for over two months now and I have no complaints at all. The staff were sympathetic and efficient at the same time dealing with him as he was very unsettled for the first month but he has now settled in. I find all the staff very friendly and caring.

My mother had been living independently in her own home in North Wales. Following a fall, my mother's physical condition deteriorated rapidly and she could no longer manage on her own. We made the difficult decision to bring her up to Lancaster and began looking for care homes. We visited Ashton Manor. From the moment we stepped in we were impressed by the professionalism of the management team. Effective security systems in place when outsiders visit the home. The building is purpose built for all residents. It is immaculately clean and welcoming. All members of staff are friendly, hard working and always on hand to help. Food and drinks are of high quality and freshly prepared. All of my mother's needs are met.

In addition to the practical advice we were given, the clear concern for and interest in, the residents as individuals demonstrated by the manager was lovely to see. As an ex nurse, I have experienced senior managers who lose sight of the core needs of the service users and focus on business demands to the detriment of the care given. This is definately not the case at Ashton Manor.

Mum has been in Ashton Manor for over 3 years. The care is superb. The food is good and the dining room environment encourages interaction between residents. Activities organised are interesting and varied. The staff do great work in engaging residents well in all activities.

Staff are caring, respectful, kind, patient and thoughtful towards my mum who suffers dementia Alzheimer's and Vascular dementia. They understand how this affects mum as an individual and always treat her with understanding and dignity. It is lovely calm, friendly clean and welcoming home which has enabled mum to settle in quickly and socialise more freely.

The food is not of the standard I would expect and needs to improve and be more suited to the needs of the residents.

Ashton Manor provides such a positive, professional and enriching environment for my loved one. They set themselves the highest standards and are always responsive and open to feedback and suggestions.

The buildings are first class, the care thorough and dignified and there is a good variety of food on offer. Everyday there is some event to stimulate the lives of the residents.

Absolutely can not fault the home.

After moving my Aunt into Ashton Manor I sent this email to the manager.

I'd just like to say thanks to all your staff, who have been so helpful and caring during this couple of days. I've spoken to several members of staff, seniors and carers and without fail they have been kind, helpful and caring. This experience has reinforced my initial impression from observing staff when I have been there and seeing them interacting with residents. I made the right choice of care home.

The staff contact me regularily to keep me updated. I live many miles away and cannot visit very often so it is reassuring to know that he is happy and well cared for.

at Ashton Manor for their dedicated care

On the whole we have been extremely pleased with the care provided by the home. My mother is treated with kindness and respect at all times. All the staff and management are helpful, professional and friendly. The quality and standards of fabric and the building are lovely, certainly comparable to a nice hotel in their comfort. The entertainment and activities are varied, well run and fun with family and friends encouraged to attend and join in where appropriate. We are happy and pleased and would make the same decision again to trust the home with our Mothers care.

Two issues cause us a slight irritation a) various items of clothing disappearing during the laundry process, despite a personal tagging system system which should prevent this b) access to the home after the admin/reception staff have left at 5pm.

Mum has been in the Ashton Manor care home for nearly 2 years now. She was diagnosed with Alzheimer's in her early stays and became very settled and happy within a very short space of time due to the support and care that she received. Mum is very mobile therefore loves to help and participates in all the activities that are on offer. The social activities that are provided at Ashton Manor are a credit to them. Mum and I have had such happy times together whether it was a day at the races or armchair travels, thank you Ashton Manor.

It's not always successful but they always try.

My friend has Alzheimer's Disease and has been a resident at Ashton Manor Care Home since October 2023. The home is a modern building with spacious ensuite rooms. It has a welcoming atmosphere where all the residents are well cared for, supported by kind, compassionate, caring staff, and are able to enjoy having their personal possessions e.g.pictures and some of their own furniture in their rooms.Relatives have good regular communication from the staff, and are made welcome as part of the family.There is the opportunity for residents to take part in a range of activities organised by the staff, which includes visits from local community groups. A great deal of consideration has been given to my friend's personal needs by all the staff, particularly with regard to the things that she enjoys such as music and food, and she is as comfortable as possible.

My mother has dementia and recently stayed for 2 months in Ashton Manor. She left to relocate closer to my father when a place became available. Overall my mum thrived at Ashton Manor. She responded well to the environment, staff and residents such that her communication was improved over the course of her stay. My only real criticism was that there didn't seem to be enough staff cover for Reception meaning it was intermittently a problem getting in to visit my mum.

Ashton Manor is recent build care home with excellent facilities and a high standard of repair. However, what stood out for me was the outstanding quality of the people who are employed there. Every member.of the staff I met, at all levels of the work force whatever the task, we're highly professional in their role and we're compassionate, caring and kind, even in the most difficult of situations. Something for which I will be eternally grateful.

My mother has recently relocated to Ashton Manor in the North West, to be near to family. This is not easy for her after 40 years down South. However, the staff at Ashton Manor have been very helpful and supportive. She is enjoying her new home and the level of care is excellent. She has fairly high needs and the staff have adapted to her without any problem. Medical and health matters are being addressed promptly and without fuss. Her sleeping is already much improved. It is early days for mother but there are clearly lots of activities in the home if the guests wish to take part. My mother also rates the food and nutrition highly, which can be taken in the room or in the dining areas. Ashton Manor is clean and modern. It is welcoming for family and guests. We have been made to feel part of the family. We have a high degree of trust in the management and staff. Communication is also very good.

Staff are always welcoming and delightful to talk with. They offer a lot of detail about what they have been talking about with my dad. I don't worry anymore.

I could not have found a better place anywhere for respite care. All the staff were caring, compassionate and friendly. A lot of work went into special events of which there were many ie barbeques and games afternoon. It was spotless and clean, no nasty smells. Food was very varied with a good choice. In no way could I fault anything. I feel privileged to have stayed here.

My father suffered from dementia and parkinsons, he came to the home directly from the hospital. From the very start, the staff were wonderful, they were all professional, they kept me and my family fully informed of issues. In the short time my father was in the home he was looked after very well and respectfully. I can't thank you all enough for letting him retain his dignity in his last few days. My mother and I were able to spend his last moments together. The staff were again supportive and respectful to our loss. Thank you so much.