Review from Julie C (Niece of Resident) published on 13 September 2024 Submitted via Postal Card • Report

Overall Experience

We cannot thank the staff enough for the kindness and care they showed to my aunt in enough words that will explain our gratitude to them. They took care of her every need to the very end and went above and beyond not just for her but for us her family and friends every step of the way. They made a

difficult time so much easier and we would recommend Ashton Manor to everyone looking for a home that cares about their residents and their families too. Thank you!

Reply from Joanne Tyson, Registered Manager at Ashton Manor Care HomeThank you very much for your lovely words. Your aunt was a very special lady, and it was our privilege to care for her both during her periods of respite stay with us, and also at the end of her life. The care team are always proud to support someone at this stage in their lives, making sure that both the individual and their families receive the care and support they need.

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Review from N B (Daughter of Resident) published on 17 July 2024 Submitted via Website • Report

Overall Experience

Our mum came to Ashton Manor in April and has settled really well. All members of staff have been so caring and obviously take pride in their work. They cannot do enough for Mum and have such a lovely manner. There are always interesting and engaging activities available. Family and friends always feel

welcome and a part of the community at Ashton Manor. Thank you to all involved.

Reply from Joanne Tyson, Registered Manager at Ashton Manor Care HomeThank you very much for taking the time to leave us a review. It has been a pleasure to have your mum join our community here at Ashton Manor, and to hear that she has settled well, enjoying the variety of activities that we offer. We always try to make not both our residents, but their families and friends welcome within the home, and am glad to hear that has been your experience.

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Review from Sally R (Daughter of Resident) published on 20 February 2024 Submitted via Website • Report

Overall Experience

My mum has just moved into Ashton Manor having been diagnosed with Alzheimer’s last year. Having looked around various care homes, I’m so thankful we found Ashton Manor. This place is the most perfect place for Mum, the staff are just fantastic, have helped us all as a family, helped Mum settle in and

feel safe and she’s already making new friends. The staff are very attentive, not just with Mum and other residents, but also with our family. I can’t thank them enough for what they have done for us in such a short space of time.

Reply from Joanne Tyson, Registered Manager at Ashton Manor Care HomeHi Sally. Thank you so much for your lovely comments. Your mum has been a wonderful addition to our community at Meadow Park and her energy and passion for life have provided a wonderful boost to the home. Thank you for choosing Ashton Manor to be your mum's new home.

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Review from Linda F (Daughter of Resident) published on 30 January 2024 Submitted via Website • Report

Overall Experience

Ashton Manor is worth far more than 5 stars.
The staff are second to none and the care given...outstanding.
My father was admitted in August last year with vascular dementia.
He was taken there from the hospital unable to walk, talk properly or feed himself and not able to communicate virtually

a cabbage of his former self.
He can now walk, feed himself, go to the toilet and engage in conversation.
Without the care and understanding given by all at Ashton Manor, I can honestly say I would not have a dad now.
The rooms and cleanliness are extremely good and you always are made welcome when visiting.
There is always someone keeping you informed about his progress and they are always available to speak to.
Cannot thank or recommend them enough.
If you are looking for somewhere for your family member, it's the hardest thing to do to say you need them in a home but I honestly think you can't find anywhere better.
Many heartfelt thanks to them all.

Reply from Joanne Tyson, Registered Manager at Ashton Manor Care HomeThank you very much for taking the time out to provide us with this review. It has been amazing to see your dad flourish whilst at Ashton Manor and continue to experience such a fulfilling life here, engaging with others. We value our links with our resident's families, as this enhances the experience for our residents, and it has been wonderful to work with you along Dad's journey.

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Review from Sam P (Friend of Resident) published on 30 January 2024 Submitted via Website • Report

Overall Experience

My friend moved into Ashton Manor a year ago and since then I have been a regular visitor.
I have always found the staff to be very friendly, helpful and attentive to all residents.
I quite often sit and have a coffee in the reception area and watch the comings and goings and I have to say that I

have never come across a time when staff have not greeted people, whether it be a resident returning from a trip out or a delivery person, with the biggest and most welcoming smile.
My friend is very happy in his home. You can see what a great place it is just by the smiles and happy conversations of all residents.
Well done Ashton Manor, you're all great!

Reply from Joanne Tyson, Registered Manager at Ashton Manor Care HomeThank you very much for your review. We are delighted to hear your feedback on Ashton Manor and are glad that you feel welcomed to our wonderful home. We do strive to make sure each and every visitor feels comfortable and part of our family.

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Review from Christine Z (Daughter of Resident) published on 25 January 2024 Submitted via Website • Report

Overall Experience

Ashton Manor is a fantastic place for my mum. This was her first Christmas in the home and they made it very special. Lots of events, a wonderful atmosphere. The whole team made it special. On the day the manager and her whole family visited delivering gifts and spreading good cheer. Above and beyond

what I would have expected. Mum is still talking about how she has had a great time.
I highly recommend Aston Manor great care and lovely community.

Reply from Joanne Tyson, Registered Manager at Ashton Manor Care HomeThank you very much for the feedback. We are so glad that Mum had a wonderful first Christmas with us in her new home. Both me and my family really enjoyed visiting on Christmas day, and seeing the smiles of all the residents as we delivered gifts from the home. As it was also my first Christmas here, I wanted to make sure everyone had a magical time.

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Review from Lesley W (Daughter of Resident) published on 22 January 2024 Submitted via Website • Report

Overall Experience

My mum has been struggling with early Alzheimer’s, we needed a very specific and bespoke care for Mum. I knew Ashton Manor was for us on my initial phone call. Everything about Ashton Manor is completely professional with the highest of standards but combined with the most wonderful people I could ever

ask for to look after my mum! We’ve only been here a week to this day, but a weight has been lifted off my shoulders knowing my mum has the best care I could have asked for, combined with a home-from-home feeling that we all benefit from. We already feel we’re part of the family. Thank you.

Reply from Joanne Tyson, Registered Manager at Ashton Manor Care HomeThank you very much for your review. Here at Ashton Manor, we like to make individuals and families feel like part of our family, and it has been a pleasure to have your mum join us. She has settled very well in her new home, and we are so glad to hear that the weight has been lifted from your shoulders knowing she is in safe hands.

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Review from Jackie H (Daughter of Resident) published on 5 January 2024 Submitted via Website • Report

Overall Experience

Almost 12 months ago we (residents’ daughter and son) were searching for a care home to look after our Dad and his partner. He had recently been diagnosed with Dementia and they were struggling to care for themselves at home.
Ashton Manor and the excellent staff have provided them with a new home which

is warm, safe, clean and caring. They have both benefitted greatly from good food, social contact and activities. They now feel as secure and contented as possible.
The staff are skilled and conscientious and treat Dad and his partner with kindness and respect allowing their dignity to be maintained.
It is very important for us to know that they have this high standard of care as we live a considerable distance from Lancaster. We have confidence in the staff at Ashton Manor and know that they will take good care of Dad and his partner and keep us informed of any problems.

Reply from Stuart Cumming, Marketing at Ashton Manor Care HomeDear Jackie,
We are touched beyond words by your heartfelt review. It is an absolute pleasure caring for your Dad and his partner, and it warms our hearts to know that Ashton Manor has become a warm, safe, and caring home for them.
Our dedicated team are committed to providing the best possible care, and we're delighted to hear that your loved ones have benefited from good food, social interactions, and engaging activities. Creating a secure and contented environment for our residents is at the core of what we do, and your acknowledgement means the world to us.
Thank you for sharing your experience and confidence in Ashton Manor. Your family is an integral part of our extended family, and we are honoured to be on this journey of care with you.
Sending warm wishes and gratitude,
The Ashton Manor Team.

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Review from Carole R (Daughter of Resident) published on 1 December 2023 Submitted via Website • Report

Overall Experience

The staff at Ashton Manor were exceptional in their attitude towards my mum. They were outstanding in their respect towards her and us as family members. They were very caring, engaging her in conversation and encouraging her to participate in various activities. We couldn't fault them and recommend

them to everyone.

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Review from Jane R (Daughter of Resident) published on 13 October 2023 Submitted via Website • Report

Overall Experience

When I was looking for a care home I felt very lucky to find Ashton Manor, it was the first one I looked at and I didn't bother going anywhere else. My mum was a resident for 2 and half years and during that time she was looked after in the most caring way possible. The building and facilities are top-notch,

the food is great and the rooms are lovely. Both managers during Mum's time there were excellent. Engagement with the family members has improved much since Mum's arrival, there were regular meetings at which requests were noted, and many were acted upon quickly.
By far the best thing about Ashton Manor however is the staff. The carers who looked after Mum with her failing health were absolutely fantastic. Not living near the home, I relied upon the staff to make sure my Mum had everything she needed or wanted between visits. It was hard leaving her but I knew that she was cared for and loved and this gave me a huge amount of comfort.

Reply from Stuart Cumming, Marketing at Ashton Manor Care HomeWe're truly grateful for your heartfelt feedback about Ashton Manor. Your words mean a lot to us, and we genuinely appreciate your authentic experience.

Choosing Ashton Manor for your mum is a decision we hold close to our hearts. We're happy that our facilities, food, rooms and compassionate care provided the comfort and care your mum deserved.

We understand the challenges of managing care from a distance and appreciate the trust you placed in our team. Your mum's presence impacted Ashton Manor in ways that words cannot fully capture. She brought a unique warmth and spirit that enriched our home.

Your insights are invaluable, and know that we're here for you, if there's ever anything you need.

Thank you for choosing Ashton Manor and allowing us to be part of both yours and your mum's journey.

Warm regards,
All the team at Ashton Manor.

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Review from Janet W (Daughter of Resident) published on 4 October 2023 Submitted via Website • Report

Overall Experience

From our first visit to arrange her latest stay, we can’t thank everyone at Ashton Manor for the care my mother received.
She herself has spoken on how kind and helpful everyone had been to her. Her only dislike was the mattress on the bed, but she was told they were under review.

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Review from Carole H (Sister of Resident) published on 10 August 2023 Submitted via Postal Card • Report

Overall Experience

My brother spent two weeks in respite care at Ashton Manor. The standard of care he received was exemplary. Due to his severe MS, he has very complex needs, but thanks to the superb planning from Ashton Manor, all his needs were met, and he was treated with the utmost patience, kindness, dignity and

respect at all times. We cannot praise Ashton Manor too highly. Exemplary care from an outstanding team, thank you.

Reply from Stuart Cumming, Marketing at Ashton Manor Care HomeThank you so much for sharing your positive experience with your brother's respite care at Ashton Manor. We are truly delighted to hear that the standard of care he received was exemplary and that our team was able to meet his complex needs effectively.
We understand the challenges that come with severe MS, and we're grateful for your recognition of our superb planning and commitment to providing the utmost patience, kindness, dignity, and respect in our care. Your kind words mean a lot to us and motivate us to continue delivering outstanding care.
We greatly appreciate your praise and the opportunity to care for your brother. Thank you for choosing Ashton Manor and for taking the time to leave such a wonderful review; we'll be sure to pass it on to the rest of the team!

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Review from Graham N (Son of Resident) published on 7 February 2023 Submitted via Website • Report

Overall Experience

My father needed residential care from late October 2022. He had come out of the hospital in a confused state and was not able to look after himself at home, even with a considerable care package. We were pleased to find a room in Ashton Manor, initially for respite care. The staff have been highly

caring, always trying to engage with my father and encourage him to join in activities. They have provided excellent support not only to my father but also to myself and his other family, friends and neighbours who have visited. The home has excellent facilities, but it is the staff that makes the difference, and I'm very grateful for all their efforts to keep my father happy and healthy.

Reply from Stuart Cumming, Marketing at Ashton Manor Care HomeThank you for your positive review of Ashton Manor! We are thrilled to hear that you are happy with the care that your loved one has received since moving in. It is wonderful to know that our staff have made a difference in their life, providing them with the kindness and support they need to thrive.
At Ashton Manor, we take pride in our commitment to providing high-quality care to all of our residents. We are grateful for your trust in us and are glad that we have been able to make a positive impact on your loved one's life.
We appreciate your kind words and are here to support you and your loved one in any way that we can. Thank you for choosing Ashton Manor and for sharing your experience with us.

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Review from P H (Daughter-in-law of Resident) published on 31 January 2023 Submitted via Website • Report

Overall Experience

My husband and I are delighted with the care my mother-in-law has received at Ashton Manor since the day she moved in, nearly a year ago. The staff are always kind and friendly and appear to go above and beyond to ensure her needs are met. Her condition was very poor on arrival and over the last year,

she has put on weight and has regained her capacity. We are very grateful for the knowledge every day that she is in safe hands, after the sleepless nights prior to her being admitted, we can not thank every member of staff enough.

Reply from Stuart Cumming, Marketing at Ashton Manor Care HomeThank you for your wonderful review of Ashton Manor! We are so pleased to hear that your mother-in-law is receiving excellent care and that the staff have made a positive impact on her health and well-being. It is truly rewarding to know that our hard work and dedication have made a difference in her life. We really appreciate your gratitude for the staff. It is a testament to their compassion and commitment to providing high-quality care to our residents. Thank you for the opportunity to care for your mother-in-law and for your kind words.

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Review from Jean C (Niece of Resident) published on 27 January 2023 Submitted via Website • Report

Overall Experience

My Auntie became a resident of Ashton Manor in early October 2022 and stayed there until she passed away 23rd December 2022. Short, but sweet. Her dementia had been getting worse and we realised it was no longer an option for her to stay at home with carers, so very reluctantly, I arranged for her move

to Ashton Manor. I soon realised that this was the best thing, not only for me but also for her. She loved it and even thought she was on holiday.
I was amazed by how wonderful all the staff were. When she became ill, she was taken to hospital, but they had no time to look after her. Ashton Manor quickly said, bring her home to us and we will look after her. I cannot thank them enough for the way they cared for her through her short stay here, but in particular, the last few days of her life. I, like many others, have always feared having to go into a home, but if that home was Ashton Manor, then I would eagerly go.

Reply from Stuart Cumming, Marketing at Ashton Manor Care HomeHi Jean, thank you so much for sharing your experience with Ashton Manor. We're sorry for your loss and for the passing of your aunt. We're glad we were able to provide a comfortable and caring environment for her during her stay. It sounds like she really enjoyed her time with us. We're really touched by your kind words about our staff. They truly care about their residents and we're glad they were able to make a difference for your aunt and for you. We're honoured to have been able to care for your aunt and support her, especially during her final days. We'll always remember your aunt fondly. From all the team at Ashton Manor.

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Review from Heather H (Granddaughter of Resident) published on 17 January 2023 Submitted via Website • Report

Overall Experience

I really want to thank the staff for the great care they have given my grandma over the past year. They are really nice and always go above and beyond to make her happy and comfortable. Her bedroom and the living room is always clean and there are lots of things for her to do there. I trust Ashton Manor

to take good care of my grandma and I would definitely recommend it to other families with elderly loved ones.

Reply from Stuart Cumming, Marketing Manager at Ashton Manor Care HomeThank you for the lovely review. We strive to provide the best care at Ashton Manor so always welcome your feedback. We will be sure to pass these kind words on to the rest of the team here at Ashton Manor!

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Review from D F (Daughter of Resident) published on 9 May 2022 Submitted via Postal Card • Report

Overall Experience

I knew the minute I was welcomed to be shown around - this was the perfect place for my mum. She settled in immediately and is happy, safe, and secure. Every aspect exceeds excellent. All the staff are professional, loving and caring. They are dedicated to what they do - above and beyond!

Reply from Dionne Witter, Marketing executive at Ashton Manor Care HomeThank you so much for your lovely review. The staff at Ashton Manor are truly passionate about what they do. I've passed your comments on to the manager and the rest of the team.

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Review from M T (Daughter-in-law of Resident) published on 15 February 2022 Submitted via Postal Card • Report

Overall Experience

The staff are always pleasant and helpful. The surroundings are extremely nice and comfortable - like being in a first-class hotel. My mother-in-law is looked after very well and her health and mobility have improved greatly since being here. Nothing is too much trouble for the staff in the care she

is given.

Reply from Dionne Witter, Marketing executive at Ashton Manor Care HomeThank you for your lovely review. It's wonderful to hear that your mother-in-law is happy at Ashton Manor, and I'll make sure to pass your kind comments on to all of the team.

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Review from Alison S (Daughter of Resident) published on 7 October 2021 Submitted via Website • Report

Overall Experience

Mum moved into Ashton Manor 12 months ago (5th October 2020), from her own home of over 60 years. As Alzheimer’s progressed her mental and physical health was deteriorating we knew things had to change. Her safety and happiness being paramount finding the right home for her was not easy. Ashton Manor

had not opened, I visited, discussed care and facilities, took a look round; it felt right so mum's moving-in date was arranged. Yes, her memory has deteriorated, she was initially quite distressed and she lost some weight. For us, it has been hard through COVID not being able to call in to see her whenever we want to. Now 12 months on, mum is happy, she has gained weight, she is enjoying activities, she is smiling. For us seeing the pictures of her and knowing she is safe and very well cared for confirms that for mum, and for us, the right home has been found. All the staff at Ashton Manor provide truly excellent personalised care, we will be eternally grateful to every one of you. Thank you.

Reply from Victoria Danvers, Administrator at Ashton Manor Care HomeThank you so much for your lovely review. We can't believe a year has passed already! It's an absolute pleasure having your mum here with us, we love listening to her fantastic life stories and seeing her join in the activities. I will ensure your comments are passed onto the team, we really appreciate it.

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Review from C H (Granddaughter of Resident) published on 25 June 2021 Submitted via Website • Report

Overall Experience

We've been so impressed with Ashton Manor since Granny moved in. The amount of daily activities that really get the residents involved is fantastic. She is always smiling and joining in, even proud to show off her painted nails and new haircuts. The food looks amazing. It's great to see the daily updates

on Facebook to see what they've all been up to each day, especially during Covid-19 when visiting wasn't allowed. It's a great comfort to the rest of the family to know that she's in the right place and getting all the care that she needs.

Reply from Megan Cox, Marketing Executive at Ashton Manor Care HomeThank you for leaving such a lovely review. We love hearing that our residents have settled in so well and it's great to see your Granny joining in all the activities we have planned. Hopefully, you'll be able to join us for some afternoon tea soon!

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Ashton Manor Care Home

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Ashton Manor Care Home Reviews (51)

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Meet the Team (2)

Lee Bousfield

Joanne Tyson

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