Care Homes Owned by BJP Group in Cleveland & Teesside

Rooms need updating, toilet bowl very badly stained when my husband moved in May 24', his dementia got worse over time. When he wanted his meals in his room, they were often just left on the table, he didn't realise it was his food, he had a few hospital admissions due to dehydration, which led to infections, his dentures went missing, never found. Several staff were uncaring and had no empathy for the residents, the director promises changes will be made but nothing improved at all, the new manager is trying hard, but i think he is wasting his time.

The staff at Gracelands showed warmth, compassion and kindness to mum during her end of life care. They treat her with dignity and respect and gave her support and comfort during this time. Furthermore the support and care they gave to us, the family during an extremely difficult time, was exceptional and greatly appreciated.

My spouse was diagnosed as having young onset alzheimers disease. Initially I provided all care at home; as the situation developed I used a care provider to render assistance. When the need arose for some respite care I arranged to use Belmont View as it was operated by the same company and I had confidence in the quality of care already provided. My spouse settled quickly into the care home to the point at which the arrangement was made permanent. The home provides high quality accommodation, high quality food, friendly and professional continuous care and a good selection of stimulating activities. Excellent humane and professional caring staff.

very happy with Belmont view so five stars from me

The quality of care was inconsistent. Senior management did not seem to be very effective. Cleanliness of the room was poor & quality of bedding provided was poor, on occasions quilts had no covers and some were torn & well worn. Residents dignity was sometimes forgotten, one occasion was found laid on bed with no bedding covers & genitals visible through open door to room. Resident had a number of falls whilst in the home & was admitted into hospital with ecoli on on occasion following an outbreak of sickness & diarrhoea. Some carers were exceptional & respectful but too often they seemed to be understaffed & not able to be effective.

I believe carehomes nationally are underfunded and overpriced but with this in mind I believe the care my mam recieved was about as good as could be reasonably expected.

And to top it off she was told to reign me in or they would have no choice but to move my dad elsewhere..

When to visit my dad on fathers dad to find him on his bed for no apparent reason other than a senior member member of staff had been asked by carers what should they fo with him her answer was you choose put him back to bed or on the lounge carers put dad on bed fully clothed with thermal vest big winter jumper jogging bottoms & sock when put a quilt over him in this heat what were they thinking also they had him facing the wall took his glasses of him & did not put his bed alarm on for the second time this week also they had cut him very badly shaving have hadots of issues with this home & they are never addressed properly l know l am not the only one who is very concerned for our relatives in there owners & manager team you should hang your heads in shame this level of neglect & no respect for residents rooms is beyond belive

I found the carers and staff very helpfull at all times. My father who could be quite difficult to deal with at times was looked after with patience and respect. Overall Belmont View would be reccomended by myself.

The management and staff were very efficient & careing at the Belmont View. Our experience with my mother in restbite care was very good. She was always in a happy mood when I visited & I felt quite happy to leave her. She was introduced to other residents & made a particular friend on both occasions. I hope she will be able to return again to give me a break from round the clock care at home.

As a family we more than impressed with the care and attention my wife received from all the staff. Everything was carried out with understanding, kindness & respect - nothing was too much for them and when they said something was going to happen - it did!! - In recent days all my close family have mad similar comments - "they thought the staff were excellent"!!

Belmont View Care Home is definitely our top choice when my father needs respite care. This has been his third stay and we cannot fault the care he has received. My father has mixed dementia and a number of physical health problems which the experienced staff were able to manage in a caring and respectful way. The home has a welcoming and friendly atmosphere which was appreciated by my father and all the family

After a few falls at home, Mother decided she wasn't safe at home and chose to go into Gracelands Care Home and thought all staff wonderful and caring. Sadly after a few weeks her health declined through no fault of anyone and passed away peacefully.

My grandma has really settled well in this home, after her previous two homes not meeting the standard of care, my grandma deserves. She is settled and happy here. The staff are friendly and care about their patients. Communication between the staff and our family has always been great, I feel content with her being in this home and have no worries or complaints. I was brought up from birth by my grandma.

I can highly recommend this care home for your loved ones!

The above home was very comfortable warm and welcoming. My husband was settled and contented. The staff were very good at meeting his needs.

After having to place my mother into Gracelands (reluctantly on her part), after a few weeks she asked why she couldn't have gone in sooner. It's a great environment made better by the caring staff who treat the residents with respect and dignity. They were always so patient and kind, especially when her Alzheimers worsened, and always kept me informed. Her last 3 years were so much better for her with the care they gave her until the end.

I moved my mum 70 miles from her old care home in Doncaster. I was worried about the move. Belmont made the transistion so easy. We were able to use mums furniture too. The home is amazing. The care is fabulous after the last one. I recently had a memory from a year ago pop up, mum looks frail and unkempt. Comparing it to today she is thriving in Belmont best decision ever! I cant praise them all enough.

The care at this home is exceptional. All members of staff whatever their role show care and consideration.

From moving in to Belmont View, my wife was treated with respect and dignity by staff who took their time to get to know her. The staff were caring and compassionate towards her and always treated her according to her changing needs. As my wifes health deteriorated the care provided increased and we were overwhelmed by the compassion shown by each and every staff member to not just my wife, but also the whole of our family.