Oyster Care Homes in Kent | 2 Care Homes

Review of
Lake View Lodge
from Amanda W (Daughter of Resident) published on 8 August 2025

Submitted via Website • Report

Overall Experience

My mother has been in Lake View Lodge for almost a week now. I have been so happy with how quickly she has settled and made to feel included into her new home. Having looked at a few care homes in the area, Lake View Lodge stood head and shoulders above all others. It has such a modern, fresh and comfortable

feel, as well as having every amenity Mum could wish for. The staff have been absolutely wonderful, and welcome family and friends to visit whenever they want.
The meals are cooked by a chef, and are delicious. I can say that because I had lunch with Mum on Fish & Chip Friday, which is another lovely touch.
Mum's room is spacious, has an en-suite and has a wonderful view over the lake.
I cannot recommend Lake View enough!

Reply from Becky White, General Manager at Lake View Lodge

Thank you so much for leaving us such a lovely review. We are so glad that your mum has settled so quickly and feels at home. It's great to hear that she is enjoying our chefs home cooked food too. Fish and chip Friday is a favourite!

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Review of
Copperfield Court
from Carol D (Friend of Resident) published on 6 August 2025

Submitted via Postal Card • Report

Overall Experience

Homely fantastic food staff very friendly could not wish for better.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

We're thrilled to hear that you found the home to be welcoming, the food fantastic, and our staff friendly. It means a great deal to us to know that you felt so well cared for - that's exactly what we strive for every day. If there's ever anything more we can do, please don't hesitate to let us know.

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Review of
Copperfield Court
from T A (Daughter of Resident) published on 1 August 2025

Submitted via Postal Card • Report

Overall Experience

I am beyond satisfied with every aspect, staff are fantastic, friendly and go above and beyond for the residents. Immaculate in all areas of the home and the food is outstanding. What a gem!

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you so much for your kind words - your feedback truly means a great deal to all of us here at Copperfield Court. We're absolutely delighted to hear that you're so pleased with the care, environment, and overall experience. The team works hard every day to create a welcoming, supportive, and high-quality home for our residents, so to hear that this is being felt and appreciated is incredibly rewarding. Your comments have been shared with the team - it's feedback like this that keeps everyone motivated and proud of the work they do. Thank you again for taking the time to share such a lovely message.

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Review of
Copperfield Court
from S K (Friend of Resident) published on 25 July 2025

Submitted via Postal Card • Report

Overall Experience

The building is new and bright, and the staff are friendly and have a sense of humour. The amenities are well laid out, with spacious lounges and dining areas, wide corridors, and small side rooms for family and private visits. The clients' rooms are en suite with comfortable furnishings and a reasonable

amount of storage.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that you found the building bright and welcoming, and that our staff made a positive impression with their friendliness and sense of humour. It's great to know that the layout and amenities, including the lounges, dining areas, and private spaces, met your expectations. We also appreciate your comments on the rooms-comfort and privacy are very important to us. Your support means a lot to our team!

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Review of
Copperfield Court
from Jessie C (Resident) assisted by family/friend published on 24 July 2025

Submitted via Postal Card • Report

Overall Experience

One word - Excellent.
There is not one thing I would change. It is so unbelievably lovely. I feel so lucky to be here.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you so much for your kind words! We're absolutely delighted to hear that you're enjoying your time with us and feel so at home. It means the world to our team to know that you feel lucky to be herebecause we feel just as lucky to have you. If there's ever anything you need, we're always here for you.

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Review of
Copperfield Court
from A N (Friend of Resident) published on 24 July 2025

Submitted via Postal Card • Report

Overall Experience

I used to care for a wonderful lady whose care needs sadly increased, and I wasn't able to continue providing her care. As a regular visitor to Copperfield Court, I can see how attentive, supportive and genuinely caring the staff are. This has reflected on my previous client, who is now glowing. Thank

you for making a sad story have a happy ending.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you so much for your heartfelt message. It means a great deal to us that you took the time to share your experience. We understand how difficult it can be when you're no longer able to provide care for someone you've built a connection with, and we're truly grateful for the trust you placed in us. Seeing your former client thrive and glow in her new environment brings us joy, and it's our privilege to be part of her journey. Your kind words are a testament to our team's dedication-thank you again for your support.

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Review of
Copperfield Court
from A G (Son of Resident) published on 15 July 2025

Submitted via Website • Report

Overall Experience

Our visits to Copperfield are always a joy. My Mum is so happy here.Staff are always very plesent, knowledgeable,friendly.
Don't forget get the cake.
Mum's very comfortable.
News papers, hairdressing,all included.
Well done all .

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you so much for your lovely feedback!We're delighted to hear that your visits to Copperfield are always a joy and that your mum is happy and comfortable with us. It's truly heartwarming to know that our team's friendliness, knowledge, and care are making a positive impact.We're also glad you're enjoying the little touches-like the cake, newspapers, and hairdressing! We believe those details help make Copperfield feel like home.Your kind words mean a lot to the whole team-thank you again for taking the time to share them.

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Review of
Copperfield Court
from Sarah F (Granddaughter of Resident) published on 9 July 2025

Submitted via Postal Card • Report

Overall Experience

Copperfield Court are so welcoming. They were able to set up a little party for my 3 year old daughter so her great grandma could attend.
Nanny has really settled in and is so happy there. Everyone is so friendly and helpful. She is thoroughly enjoying all the activities. Thank you for everything.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you so much for your kind words! We're delighted to hear that your nanny has settled in so well and is enjoying her time with us. It was our absolute pleasure to help make your daughter's special day memorable and ensure her great grandma could be part of it. Creating joyful moments and a welcoming environment for all our residents and their families is what we strive for every day. We truly appreciate your support and look forward to many more happy occasions together.

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Review of
Copperfield Court
from J J (Daughter of Resident) published on 8 July 2025

Submitted via Postal Card • Report

Overall Experience

I arranged an appt to be shown around the home with dad, for respite care. We were impressed with the rooms and how friendly the staff were.
The staff I dealt with regarding finance side were very helpful.
The home visit prior to respite care was very thorough.
Dad was well looked after for the 2

weeks and I had confidence in the home while I was away.
Booked in again in a few weeks time.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you for taking the time to share your experience. We're so pleased to hear that both you and your dad felt comfortable and supported throughout the process - from the initial visit to his stay with us.It's wonderful to know that our team made a positive impression and that you had confidence in the care your dad received while you were away. We understand how important that peace of mind is.We're delighted to hear he'll be returning for another stay soon - we'll look forward to welcoming him back!

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Review of
Copperfield Court
from Catherine D (Daughter of Resident) published on 8 July 2025

Submitted via Postal Card • Report

Overall Experience

From the moment we arrived, the warm, welcoming atmosphere, along with the friendly and engaging staff, put us at ease. The staff's dedication the the residents is commendable, making Copperfield Court more than just a care home, it's a nurturing place. I highly recommend Copperfield Court for anyone

seeking a caring environment for their loved ones. Thank you for making this time easier for our family.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you so much for your kind words and heartfelt feedback. We're truly grateful you took the time to share your experience at Copperfield Court.It means a great deal to our entire team to know that you felt welcomed and supported from the moment you arrived. We're committed to providing not just care, but comfort, dignity, and a genuine sense of home - and it's wonderful to hear that this came through during your time with us.Your recommendation is deeply appreciated, and we're so glad we could help make this time a little easier for you and your family.

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Review of
Copperfield Court
from Jane R (Daughter of Resident) published on 27 June 2025

Submitted via Postal Card • Report

Overall Experience

I am so happy with the care my mother receives at Copperfield Court. The staff treat her with dignity and respect. The activities are so engaging and have made Mum come alive. She's got her sparkle back and I'm sure it's the interaction with staff and many varied activities they do. The food is very

good and it's lovely to see Mum sitting at the dining table interacting with the other residents there. There are lovely outdoor spaces for the residents to sit when the weather's good. Mum enjoys being outside especially this time of year. I really enjoy visiting her there.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you so much for your heartfelt review. We're absolutely delighted to hear how happy your mum is at Copperfield Court and that she's found joy and connection through our activities and community. It's truly wonderful to know she's thriving, enjoying her meals, and making the most of the outdoor spaces-especially during this beautiful time of year. Your kind words mean a great deal to our team, who are passionate about providing respectful, engaging, and compassionate care. We're so pleased to hear you enjoy your visits too. Thank you again for your support and trust.

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Review of
Copperfield Court
from Kay W (Friend of Resident) published on 26 June 2025

Submitted via Postal Card • Report

Overall Experience

Staff very helpful & welcoming. Friend is looked after extremely well. Facilities are excellent.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you so much for your kind words and for taking the time to share your experience with us. We're delighted to hear that you found our staff to be helpful and welcoming, and that your friend is being looked after so well. It's always our goal to provide the highest standard of care in a supportive and comfortable environment, so your feedback truly means a lot to us.

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Review of
Copperfield Court
from J S (Daughter of Resident) published on 12 June 2025

Submitted via Website • Report

Overall Experience

Mum arrived at Copperfield Court in a bit of a sorry state but within a very short amount of time she had put on weight, was eating better and trying hard to participate in the numerous activities available. Everyone is very kind and caring and she is looked after very well.
The activities coordinators

provide an amazing array of things to do every day which means Mum is no longer spending time on her own in her room. This is really important as she is severely partially sighted.
Staff are aware of her difficulties and support her when they can. She has been able to chat to residents, watch films in the amazing cinema room, make clay models, garden, quiz, play bingo, be part of VE Day and birthday celebrations and experience other countries with armchair travel days.
This was a tricky move as she had been independent with our support for 5 years but after losing her mobility this was no longer safe. Staff have allowed her to feel safe and secure which means she is happy in her surrounding.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you so much for your kind and detailed review. We're truly delighted to hear how well your mum has settled into life at Copperfield Court. It's always our aim to create a warm, supportive environment where every resident feels safe, valued, and part of a community.We're especially pleased that the variety of activities and the personalised care provided by our team have had such a positive impact on her wellbeing. Helping residents stay engaged, especially those with visual impairments or other challenges, is something we take great pride in.Transitions like this can be difficult, so it's wonderful to know that your mum now feels secure and happy in her new surroundings. Thank you again for your kind words-they mean a lot to our whole team.

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Review of
Lake View Lodge
from Stephen C (Son of Resident) published on 13 May 2025

Submitted via Website • Report

Overall Experience

I visited my mum today, was treated to freshly cooked scones cream & jam whist visiting. The carers were so kind, couldn't do enough for me and mum. Since living there, mum is looking so much healthier and happier. We were once worried about her weight having lost so much but the chef and staff has

turned this around in no time.. so very pleased, thank you

Reply from Harry Garston, Regional Director at Lake View Lodge

Thank you for taking the time out to leave us such a lovely review. We are really pleased that you feel your Mum is looking healthier and happier. We are also really pleased that your Mum is enjoying the food! We look forward to welcoming you back to the home soon.

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Review of
Lake View Lodge
from Alison W (Daughter of Resident) published on 2 May 2025

Submitted via Postal Card • Report

Overall Experience

Lake View Lodge is a beautiful residential care home with exceptional facilities, incredibly comfortable for residents. Mum has had a very comfortable stay for respite, food has been excellent with home comfort. Staff have been caring and kind towards mum and we as her family. Thank you all for making

Mum stay such a positive experience.

Reply from Harry Garston, Regional Director at Lake View Lodge

Thank you for taking the time out to leave us such a lovely review. We are glad your Mum is on the mend but we already miss her here at Lakeview Lodge. We are pleased that your Mum enjoyed the food and had such a positive experience. Please do not be strangers we would love to welcome you both back for some tea and cake soon! Thank you again.

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Review of
Lake View Lodge
from N C (Son of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience

We were very anxious about Mum starting at the home and leaving her home but the staff have been wonderful and have relieved a huge amount of anxiety which rested upon us.
Mum already seems happy and relaxed in her newfound VIP status!
Now back to the cake and coffee..
Thank you so much

Reply from Harry Garston, Regional Director at Lake View Lodge

Thank you for taking the time to leave such a lovely review, we are really pleased that not only is your Mum settling in well but we are also pleased that we have been able to alleviate some of your anxiety. Please do enjoy the cake! Thank you again.

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Review of
Lake View Lodge
from J H (Daughter of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience

from the moment Mum moved into Lake View Lodge, She was treated with kindness and compassion. The staff and facilities are fantastic and the difference in Mum has been amazing. In just a week, she has become more alert, eating wonderfully prepared food and joining in with organised activities. I cannot

thank all the staff enough for the personalised care Mum is receiving and the friendly welcome they have given to myself and Mum's family.

Reply from Harry Garston, Regional Director at Lake View Lodge

We are so pleased that your Mum has settled in so well and is feeling the benefits of the home. Thank you for taking the time to leave such a lovely review. I will be sure to share your comments with the team.

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Review of
Lake View Lodge
from H E (Daughter of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience

Lakeview Lodge is a wonderful place. The staff are fantastic. They have been wonderful to my mom and have made her feel so welcome and special. All my worries have been completely taken away by the amazing care from the lovely carers who are so kind and patient with my mum.

Reply from Harry Garston, Regional Director at Lake View Lodge

Thank you for taking the time to leave such a lovely review. We are so pleased your Mum has settled in so well here at Lakeview Lodge. I will be sure to pass on your comments to the team!

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Review of
Copperfield Court
from Nigel P (Son of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

It is with sadness and massive thanks that I write this review on behalf of our Mum, who sadly passed away on February 10th 2025.
Mum arrived as resident no.7, in July 2024 for respite care and she never left! It is easy to think they are just a number but from the moment she arrived, it was her

home, a vibrant community life and with people who care. It is fair to say, she loved every minute and the biggest credit we can give all the fantastic team members, is that they gave our mum a will to live, at a time when she questioned why and didn't want to be a burden on anyone.
If we heard it once .... she told us every day ....
"They can't do enough for you in here!"
So thank you from the family.
x

Reply from Harry Garston, Regional Director at Copperfield Court

Thank you so much for taking the time to leave such a wonderful review of our home. Your Mum was a massive part of the Copperfield Court family and she is sorely missed here by residents and team members alike. Please do not be strangers, you will always be welcome at Copperfield Court. Thank you again.

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Review of
Lake View Lodge
from Rebecca W (Granddaughter of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

When visiting my Grandma, the staff have always been friendly and accommodating (and constantly feeding me cake). The facilities are absolutely fantastic and highly overachieve in comparison to other homes I've visited! The care customers receive is amazing and my Grandma has been happy whenever I've

visited. The rooms are equal to a 5 star hotel stay. I would highly recommend their services to any and all who need it.

Reply from Harry Garston, Regional Director at Lake View Lodge

Thank you for taking the time to leave such a lovely review. We are so pleased that your Grandma is happy and we are so pleased that you enjoy visiting. We look forward to welcoming you to the home with some cake soon!

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Care Homes Owned by Oyster Care Homes in Kent

Oyster Care Homes Locations in Kent (2)

Oyster Care Homes Reviews in Kent (47)

Lake View Lodge

Copperfield Court

Copperfield Court

Copperfield Court

Copperfield Court

Copperfield Court

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Copperfield Court

Copperfield Court

Copperfield Court

Copperfield Court

Copperfield Court

Lake View Lodge

Lake View Lodge

Lake View Lodge

Lake View Lodge

Lake View Lodge

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