Oyster Care Homes in Kent | 2 Care Homes

Review of
Lake View Lodge
from N C (Son of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience

We were very anxious about Mum starting at the home and leaving her home but the staff have been wonderful and have relieved a huge amount of anxiety which rested upon us.
Mum already seems happy and relaxed in her newfound VIP status!
Now back to the cake and coffee..
Thank you so much

Reply from Harry Garston, Regional Director at Lake View Lodge

Thank you for taking the time to leave such a lovely review, we are really pleased that not only is your Mum settling in well but we are also pleased that we have been able to alleviate some of your anxiety. Please do enjoy the cake! Thank you again.

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Review of
Lake View Lodge
from J H (Daughter of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience

from the moment Mum moved into Lake View Lodge, She was treated with kindness and compassion. The staff and facilities are fantastic and the difference in Mum has been amazing. In just a week, she has become more alert, eating wonderfully prepared food and joining in with organised activities. I cannot

thank all the staff enough for the personalised care Mum is receiving and the friendly welcome they have given to myself and Mum's family.

Reply from Harry Garston, Regional Director at Lake View Lodge

We are so pleased that your Mum has settled in so well and is feeling the benefits of the home. Thank you for taking the time to leave such a lovely review. I will be sure to share your comments with the team.

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Review of
Lake View Lodge
from H E (Daughter of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience

Lakeview Lodge is a wonderful place. The staff are fantastic. They have been wonderful to my mom and have made her feel so welcome and special. All my worries have been completely taken away by the amazing care from the lovely carers who are so kind and patient with my mum.

Reply from Harry Garston, Regional Director at Lake View Lodge

Thank you for taking the time to leave such a lovely review. We are so pleased your Mum has settled in so well here at Lakeview Lodge. I will be sure to pass on your comments to the team!

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Review of
Copperfield Court
from Nigel P (Son of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

It is with sadness and massive thanks that I write this review on behalf of our Mum, who sadly passed away on February 10th 2025.
Mum arrived as resident no.7, in July 2024 for respite care and she never left! It is easy to think they are just a number but from the moment she arrived, it was her

home, a vibrant community life and with people who care. It is fair to say, she loved every minute and the biggest credit we can give all the fantastic team members, is that they gave our mum a will to live, at a time when she questioned why and didn't want to be a burden on anyone.
If we heard it once .... she told us every day ....
"They can't do enough for you in here!"
So thank you from the family.
x

Reply from Harry Garston, Regional Director at Copperfield Court

Thank you so much for taking the time to leave such a wonderful review of our home. Your Mum was a massive part of the Copperfield Court family and she is sorely missed here by residents and team members alike. Please do not be strangers, you will always be welcome at Copperfield Court. Thank you again.

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Review of
Lake View Lodge
from Rebecca W (Granddaughter of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

When visiting my Grandma, the staff have always been friendly and accommodating (and constantly feeding me cake). The facilities are absolutely fantastic and highly overachieve in comparison to other homes I've visited! The care customers receive is amazing and my Grandma has been happy whenever I've

visited. The rooms are equal to a 5 star hotel stay. I would highly recommend their services to any and all who need it.

Reply from Harry Garston, Regional Director at Lake View Lodge

Thank you for taking the time to leave such a lovely review. We are so pleased that your Grandma is happy and we are so pleased that you enjoy visiting. We look forward to welcoming you to the home with some cake soon!

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Review of
Lake View Lodge
from M J (Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

I have been here nearly two weeks.
I find my room to be very comfortable and adequate for my needs. I would recommend Oyster Homes to any enquirer.

Reply from Harry Garston, Regional Director at Lake View Lodge

Thank you for taking the time out to write such a lovely review. We are pleased you would recommend us and are comfortable at the home! Thank you for being one of our amazing Founding Residents!

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Review of
Lake View Lodge
from Beryl H (Respite Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

Came into this wonderful care home after a knee operation. The care and kindness shown to me was unbelievable which has helped with my recovery. Thank you Oyster Care Home what would I have done without you.

Reply from Harry Garston, Regional Director at Lake View Lodge

Thank you for taking the time to leave us such a glowing review. You have been sorely missed since returning home but we are so glad your recovery has been so successful. Please don't be a stranger, we would love to welcome you back to Lakeview Lodge again soon!

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Review of
Copperfield Court
from Sue S (Daughter of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

Copper fields have made the transition from home into care seamless. They have ensured the needs of my parents are met on a daily basis.
I feel all the staff have taken the time to get to know the individual preferences of my parents.
The home is welcoming at all times.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you so much for your kind words! I'm thrilled to hear that the transition to Copper Fields has been so seamless for your parents. It's wonderful to know that our staff is taking the time to understand their individual preferences and ensuring their needs are met every day. Creating a welcoming environment is a top priority for us, and I'm glad to hear that you feel that way too. If there's anything more we can do to support you and your family, please don't hesitate to reach out.

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Review of
Copperfield Court
from Peter G (Son-in-law of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother in law has been in Copperfield for a few months now and is settling well. A well run,friendly, clean and welcoming environment. The staff do an amazing job, from the management to the wonderful carers, housekeepers and kitchen staff etc. Keep up the good work!!

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you so much for your kind words about Copperfield! We're thrilled to hear that your mother-in-law is settling in well and enjoying her time here. It's wonderful to know that you appreciate the hard work of our staff, from management to the carers, housekeepers, and kitchen team. They truly are dedicated to creating a warm and welcoming environment for all our residents. We'll definitely keep up the good work! If you have any further feedback or suggestions, please feel free to share.

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Review of
Copperfield Court
from Monica A (Sister of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

When my sister needed respite care after an op, I researched a suitable care home for her. Copperfield Court stood out head & shoulders above the others. A visit confirmed my initial feelings - it was more like a hotel than a care home! The thing that really struck me though was how friendly EVERY

member of staff was. I also noticed the love & care shown to every resident - exactly what I wanted for my sister. She was at Copperfield Court for 3 months & loved it! Staff treated her like a member of their own family rather than a resident. Their philosophy is definitely that they treat residents in exactly the way they'd want their own relative to be treated in a care home...& that extends to visitors. My only problem is that after being totally spoiled by Copperfield Court, my sister now expects a selection of home-made cakes every day, & her clothes washed & ironed within 24 hours!!! Seriously though - I can't say THANK YOU enough to EVERYONE at Copperfield Court. You are my heroes!

Reply from Eve Balcombe, Home Manager at Copperfield Court

Thank you so much for your heartfelt review. We are truly delighted to hear about your sister's positive experience at Copperfield Court. It is our utmost priority to provide a warm and welcoming environment for all our residents, and it's wonderful to know that our efforts have made such a significant impact on your sister's recovery.We take great pride in our staff, and your recognition of their dedication and care means the world to us. It's gratifying to hear that your sister felt like a member of our family during her stay. We strive to treat every resident with the love and respect they deserve, and it's rewarding to know that this philosophy resonates with our visitors as well.As for the home-made cakes and prompt laundry service, we're glad to have spoiled her! It's a testament to the care and attention we provide, and we hope to continue exceeding her expectations.Thank you once again for your kind words.

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Review of
Copperfield Court
from Kim G (Daughter of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been in Copperfield Court for 4 months now and I am very pleased with her care. She has taken time to adjust but has been treated with kindness and compassion. The care home is exceedingly clean, well managed and indeed a friendly place. The staff are exemplary and always available to

talk to at anytime. Thank you Copperfield!

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you so much for your wonderful feedback about Copperfield Court! We are thrilled to hear that your mother is receiving such kind and compassionate care. It's heartwarming to know that she is adjusting well and that you find our facility clean and well-managed. Our staff truly strive to provide exemplary service, and it's great to hear that they have been available to support you and your mother. I will share your feedback with the team

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Review of
Copperfield Court
from K T (Granddaughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Staff are very friendly & very accommodating. All staff greeted us when we arrived, offered tea, coffee & came made a fuss of our 4 year old son. Granny is so happy at Copperfield & this is very important to us as a family.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you so much for your lovely email! We're thrilled to hear that you and your family had such a positive experience at Copperfield. It's wonderful to know that our staff made you feel welcomed and that they were able to make a fuss over your son. We truly believe that a warm and friendly environment is key to making everyone feel at home, and it's heartwarming to hear that Granny is so happy here. Your family's happiness means the world to us!If there's anything else we can do to make your visits even better, please don't hesitate to let us know.

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Review of
Copperfield Court
from Sam C (Daughter of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

I really couldn't ask for a more caring home, I feel like I have been adopted by an extended family. My mum was so wonderfully cared for, I couldn't have wished her to be in a better place, the level of care we received was absolutely amazing. Every member of staff was so lovely, I have never experienced

such warmth and love from people I hardly knew. My dad is currently there, and the care and support has been amazing. They even took him on a trip to the spitfire museum. Dad said nothing is too much trouble, the staff are fabulous. We get a warm welcome every time we visit, Dad has been able to bring in his pictures from home, so he can have familiar surroundings. I can relax knowing that Dad is safe and well cared for.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you so much for your heartfelt message! It truly warms my heart to hear how well your mum was cared for and how much you feel like part of our extended family. We strive to create a loving and supportive environment, and it's wonderful to know that you and your dad have experienced that firsthand.I'm thrilled to hear that your dad is enjoying his time with us, especially the trip to the Spitfire Museum! It's our pleasure to ensure that he feels at home and surrounded by familiar things. Your peace of mind knowing he is safe and well cared for means the world to us.We're always here to support you and your family, and we look forward to welcoming you on your next visit!

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Review of
Copperfield Court
from Dave T (Friend of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

I recently visited my friend at Copperfield Court and found him to be looking well and settled into his new surroundings. The staff are very pleasant, caring and professional. Copperfield Court is beautifully appointed and provides a wonderful environment for all residents, who want for nothing. I don't

believe that my friend could be in a better place.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you for sharing your positive experience during your visit to Copperfield Court. We are delighted to hear that your friend is thriving in his new environment and that our staff has made such a favorable impression on you. Our team is dedicated to providing exceptional care and a welcoming atmosphere for all residents. We are committed to ensuring that everyone feels comfortable and well-supported. Your feedback is greatly appreciated and reinforces our mission to create a wonderful living experience for all.

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Review of
Copperfield Court
from V L (Daughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

My mum has been resident for 5 months now. The place itself is a lovely environment and it's great to visit. But more importantly it is well organised and I can relax as I know mum is safe and happy. There's always something going on. The people who care for mum are lovely. Kind, jolly and patient.

I can't recommend this place enough.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you for sharing your positive experience with us regarding your mothers residency. We are delighted to hear that you find our environment welcoming and well-organised. Its wonderful to know that you feel assured about your mothers safety and happiness, and that our dedicated staff is making a meaningful impact on her well-being. We greatly appreciate your recommendation and look forward to continuing to provide excellent care and engaging activities for all our residents.

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Review of
Copperfield Court
from F G (Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience

Copperfield Court home is such a wonderful and pleasant place to be. I'm so very happy to call this my home.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

I'm so thrilled to hear that you feel so happy at Copperfield Court! It really is a lovely place, and it's wonderful to know that you've found your home here with us. The community atmosphere and the friendly faces make all the difference, don't you think? If you ever want to share more about your favourite things there or any fun activities you've been enjoying, I'd love to hear all about it! Wishing you many more joyful moments at Copperfield Court!

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Review of
Copperfield Court
from A S (Son of Resident) published on 15 November 2024

Submitted via Website • Report

Overall Experience

When it comes to selecting the right care home for a loved one, conducting a thorough review is essential and tough especially for a parent. A comprehensive care home should delve deep into the facility's offerings, going far beyond surface-level impressions. My initial thoughts were the home was furnished

to a high standard and the care facility was phenomenal compared to others I had viewed.
I paid attention to the staff as well, assessing their demeanor, and responsiveness to residents' needs. It was apparent that the staff employed have been trained to a high standard.
I asked questions about the home's medical services, social activities, meal plans, and overall approach to nurturing both physical and mental well-being. I was pleased to hear the answers regarding my questions and felt very reassured they could care for my mum.
Since mum has been at Copperfield, although it's not been very long- she has appeared to settle well.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you for sharing your insights on selecting a care home for your loved one. I completely agree that a thorough review is crucial in finding the right fit. It's reassuring to hear that your initial impressions of the Copperfield court have been positive, especially regarding the high standard of furnishings and the quality of care. Evaluating the staff's demeanor and their responsiveness to residents is an essential aspect that can truly impact a resident's happiness and well-being. I'm glad to know you're focusing on these important details. If you have any specific concerns or if you'd like to discuss your observations further, I'm here to listen and help in any way I can. Best wishes in your search, and please don't hesitate to reach out if you need support

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Review of
Copperfield Court
from Derek W (Friend of Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience

From my initial pop in visit to inquire about vacancies and facilities available for very specific needs, it became clear from Copperfield Court managers response, this was a well planned and executed new build.
5 star facilities and a rigorous and detailed recruitment procedure highlighting the people

they wanted to recruit.
The facilities available: shop, hairdressing, cinema link to internet shows, easy wheel chair access to gardens via common areas and individual rooms.
The rooms themselves were hotel quality; plasma screen TVs offering all major channels, Netflix, Amazon films etc, comfy chairs and secure storage. Every possible box ticked.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you for taking the time to review us. I am so pleased that your friend has now joined us here at Copperfield, and I can whole heartedly say he will enjoy a better quality of life. Thank you for your comments regarding our facilities, they are truly amazing and one we are proud to show off & supply to our residents. I will share your feedback with the team.

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Review of
Copperfield Court
from A P (Daughter-in-law of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience

Living independently my mother-in-law had become increasingly isolated and lonely. She began to neglect her health and was in a downward spiral, physically and mentally. We took the decision to move her to Copperfield Court and we are so glad we did! The colour has returned to her cheeks, she's eating

again, taking part in activities and making friends. But most importantly she's happy! I would like to take this opportunity to thank every member of staff - my MIL speaks highly of each and every one of you! The care is outstanding and I can't recommend Copperfield Court highly enough.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you for taking the time to review us here at Copperfield court. To hear you MIL has taken a step in the right direction, and her life has been enriched with new friendships and improvement of her overall wellbeing. I will share your feedback with our ever-grateful team.

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Review of
Copperfield Court
from J G (Granddaughter of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience

A truly outstanding home from home. My Gran is currently staying here (she has even become an internet sensation), and she has come on leaps and bounds. The home is beautiful and the staff are phenomenal, kind, and patient. There's always something going on be that a live singer, something arranged

in-house, or a trip out. The whole package is five stars.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you so much for taking the time to leave us a review here at Copperfield Court. Your feedback is greatly appreciated and will be shared with the team.

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Care Homes Owned by Oyster Care Homes in Kent

Oyster Care Homes Locations in Kent (2)

Oyster Care Homes Reviews in Kent (33)

Reviews Posted for members of Oyster Care Homes

Lake View Lodge

Lake View Lodge

Lake View Lodge

Copperfield Court

Lake View Lodge

Lake View Lodge

Lake View Lodge

Copperfield Court

Copperfield Court

Copperfield Court

Copperfield Court

Copperfield Court

Copperfield Court

Copperfield Court

Copperfield Court

Copperfield Court

Copperfield Court

Copperfield Court

Copperfield Court

Copperfield Court

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