Oyster Care Homes in West Sussex | 1 Care Home

Review of
Furze Field Manor
from S D (Respite Resident) assisted by family/friend published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

Excellent. Like entering a five-star hotel. It made all the difference having home-cooked food. I would visit again if possible. Thank you.

Reply from Wendy Peacock, General Manager at Furze Field Manor

Thank you very much for your fantastic review, i am so pleased your stay with us was a positive experience, i will pass on your comments to the whole team and the chef. We look forward to your next return to Furzefield Manor.

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Review of
Furze Field Manor
from P W (Daughter of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

My mother spent 6 weeks respite at Furze Field Manor after being hospitalised with a serious illness. From the start all the staff were so kind, helpful and professional. Nothing was too much trouble. Beautifully appointed and with the feel of a 5 star hotel Furze Field has such a lovely happy atmosphere

and I can't recommend it enough for the care it provides.

Reply from Jacquie Ferguson, General Manager at Furze Field Manor

Thank you for your lovely feedback, which means a great deal to the team here at Furze Field Manor. I will pass on your lovely words to the whole Team

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Review of
Furze Field Manor
from M H (Nephew of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

My aunt moved to Furze Field Manor after living in a care home in Haywards Heath for just over a year. Our experience there meant we were apprehensive about a new care home but our fears have been quick dispelled. Furze Field Manor is excellent. Everything about it is new and fresh. The standard of

care so far seems excellent and is in a different league to the previous home. Staff genuinely care. They take time to get to know their residents. They work hard to encourage residents to make friends. My relative isn't just left in a chair and ignored, which typified our previous experience.
The rooms and decor are immaculate. Really superb interior design. They are also kept spotless, and unlike our previous experience, clothes are respectfully and thoughtfully put away, so my relative can easily make her own clothes choices. The housekeeping standards are top class. Food: outstanding.
Activities are a work in progress but not too bad so far. Management responsive.
Overall very good.

Reply from Jacquie Ferguson, General Manager at Furze Field Manor

Thank you for your amazing review and for choosing Furze Field Manor to take care of your Aunt. It has been our absolute pleasure getting to know your Aunt, you and her family and friends through your visits to the home. It is so nice to hear how we've been able to make a difference and support you all in having to make that tough decision about the need to make a move into a care setting. Thank you from the entire team for choosing Furze Field Manor, I will pass on your kind words to all the team.

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Review of
Furze Field Manor
from J G (Wife of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

An emergency occurred on the 5th of January when, after a fall, I damaged my left hip which required surgery. My main concern at the time was for my husband knowing is degree of problems, fully aware of his vulnerability, and I feared for his safety. It was with the help of a group which we were member

she was able to act on my behalf in securing my husband a place in the home. Thankfully, he settled in well, and the experience has been a good one for him. Now, home safe and sound.

Reply from Jacquie Ferguson, General Manager at Furze Field Manor

It was our pleasure to look after your lovely husband while you were recovering from your surgery. He was great fun, he was involved with all the activities, and he became a good friend to the residents. The entire team miss him, and hopefully, one day, you will both visit us for lunch.

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Review of
Furze Field Manor
from J T (Niece of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

We have been really impressed by the staff at Furze Field Manor. My elderly aunt has a strong personality and can be quite resistant to change. The staff have been so patient and encouraging, that she has regained her strength following a spell in hospital. Thank you for all your hard work and care.

Reply from Jacquie Ferguson, General Manager at Furze Field Manor

Thank you very much for your positive words, I will pass your feedback onto our team, we are delighted that your aunt has decided to make Furzefield Manor her permanent home

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Review of
Furze Field Manor
from P F (Sister of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

Just so grateful to get my sister back. She is stimulated comfortable and happy. Thank you all so much.

Reply from Wendy Peacock, Front of House Manager at Furze Field Manor

Thank you for taking the time to leave a review; we're very appreciative of your feedback - thank you! We are delighted that your sister has chosen to make Furze Field Manor her home.

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Review of
Furze Field Manor
from Peter H (Friend of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

Lovely environment and quality staff and have been very accommodating towards the specific requirements including allowing home effects. Also visiting is easy as free parking. Would recommend it to others needing a care home.

Reply from Wendy Peacock, Front of House Manager at Furze Field Manor

Thank you for your lovely feedback which means a great deal to the team here at Furze Field Manor.

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Review of
Furze Field Manor
from S D (Wife of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

After 53 years of marriage, the need to place my husband in a care home had to be faced. From the moment I walked into Furze Field Manor I knew this was where I wanted him to be. The warm and welcoming way I was met was a clear indication of the care, dignity, respect, and support I was looking for.

The Management of the Home is excellent and they and all their wonderful team are like an extended family to not only my husband but to also to our family. Their care, time and understanding is never rushed. The choice of delicious and nutritious food is served in first class dining areas, with attention paid to residents dietary needs.

I cannot find appropriate words to rate the Home and the staff highly enough, but what I can say is if my beloved husband cannot be with me, this is where I am happy he is. Thank you to all at Furze Field.

Reply from Wendy Peacock, General Manager at Furze Field Manor

Thank you for your amazing review and for choosing Furze Field Manor to take care of your husband. It has been our absolute pleasure and we have loved getting to know you and your family through your visits to the home. It is heartwarming to hear how we've been able to make a difference and support you all in having to make that tough decision about the need to make a move into a care setting and making that transition as smooth as possible. Thank you from the entire team for choosing Furze Field Manor.

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Review of
Furze Field Manor
from Kim B (Granddaughter of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience

I looked at many care homes for my 97 year old grandmother and Furze Field Manor was by far the nicest. My grandmother was not looking forward to the move at all but has surprised us all by immediately settling in and reports that she loves it there. I think this is due to the wonderful facilities and

food but more importantly the staff. They take the time to update me on how she is doing and address any of my queries very quickly. They are very kind and engaged with the residents. It's good to see the same staff members regularly. The management team have been delightful to deal with and the whole process has been very easy. The Memory Clinic nurse couldn't say enough nice things about Furze Field Manor, not just the facilities but that she spotted staff spending time with and engaging with residents which is so helpful. I would highly recommend.

Reply from Wendy Peacock, General Manager at Furze Field Manor

Thank you so much for taking the time to provide this amazing feedback. It is our pleasure to take care of your grandmother, she has settled into her new home very quickly and is already taking part in and enjoying a wide range of activities and even been on a couple of resident outings in the short time she has been at Furze Field Manor. Spending time and engaging with our residents, outside of providing day to day care, is really important to us and one of our core values and so hearing this feedback from both you and a healthcare professional and visitor to the home is special. Thank you again for taking the time to provide this review.

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Review of
Furze Field Manor
from D C (Resident) assisted by family/friend published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience

Very comfortable and modern with excellent friendly staff.

Reply from Wendy Peacock, General Manager at Furze Field Manor

We were delighted that you chose Furze Field Manor for your respite stay and it has been so lovely to see you keeping in touch and coming back to join us for a coffee, lunch and even some activities and to catch up with the friends you made whilst staying with us. Thank you for taking the time to provide your review and we very much hope that you will return again very soon for another respite stay; you will always be very welcome.

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Review of
Furze Field Manor
from Kevin G (Son of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

Mum moved to Furze Field after a very frustrating time at another (much older) care home. We are very happy with our decision.
The staff are all very engaged with the residents and their families: helpful, professional, and above all genuinely caring. The quality of the food is exceptional. All of

the support activities (housework, laundry, IT etc.) are carried out smoothly and effectively as part of the running of a friendly home. Communication from the managers and care staff of the home has been diligent, timely, and proactive: I have not had to spend any time chasing things up.
I feel that my mother is safe and well looked after by people who care about her as a person.

Reply from Wendy Peacock, General Manager at Furze Field Manor

Thank you for your feedback which is much appreciated. It is lovely to hear that you are happy with all aspects of our service and that you feel your mum is safe and being cared for by people who care about her as a person. This very much aligns with our core values and ethos. Your positive feedback means a great deal, especially to the support teams who work tirelessly in the background but may not always be front of house. It is our pleasure to take care of your mum and thank you for choosing Furze Field Manor.

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Review of
Furze Field Manor
from L D (Daughter of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience

My dad initially stayed at Furze Field Manor for respite care. A sudden further change meant he required full time care and our immediate choice was Furze Field. I'm full of praise for the way the home is run and for the staff that work there. The home is clean and welcoming and the food is brilliant!

The staff are kind, friendly, caring, respectful and thoughtful and always professional. The last few months have been incredibly hard for us as a family and we have all been supported in varying ways by Furze Field. We could not have asked for more, as Furze Field is like home from home. Even my teenage sons look forward to a welcoming environment where they can spend time with their granddad. We have been able to enjoy time as a whole family, having a delicious lunch with my father. I can honestly say many of the staff who look after my dad have become friends who I trust and respect. Thank you to all at Furze Field for bringing some light and kindness to us at a very tough time.

Reply from Wendy Peacock, General Manager at Furze Field Manor

Thank you so much for this amazing feedback! It means a great deal to hear that we've been able to support you and your family during such a tough time - not just by caring for dad but welcoming the wider family to the home to join dad/granddad for meals and hopefully providing a listening ear and supporting you in other ways. To hear that we've made a difference means a lot. Thank you again for taking the time to share your feedback.

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Review of
Furze Field Manor
from Vanessa S (Daughter of Resident) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience

I booked my mum in for respite care for 10 days whilst I was away on holiday. She enjoyed the support and care of the kind staff, made friends with the other residents and meal times were a highlight. Mum left here to more happy and relaxed person. Thank you.

Reply from Wendy Peacock, General Manager at Furze Field Manor

Thank you for choosing Furze Field Manor for your mum's respite stay. It was our pleasure to take care of her whilst you were away. Your mum made some lovely friendships which we would love to see continue so you are both very welcome to come and visit any time or perhaps come and have lunch with us. It was especially nice to see mum have lots of her friends visit her during her stay and for them to join her for meals. We hope to see you both again very soon!

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Review of
Furze Field Manor
from Janice S (Wife of Resident) published on 25 October 2024

Submitted via Website • Report

Overall Experience

My husband has just returned from a 2 week respite stay at Furze Field Manor. His illness means that his condition is erratic and he sometimes has significant mobility problems and, increasingly, confusion. He needs medication every 3 to 4 hours day and night.
But the staff at this home managed to

cope with this and support him with great kindness, good will and patience.
The whole team in every department is doing a great job. Being a brand new purpose-built home, it has excellent facilities and the interiors are calm, spacious, comfortable and beautifully designed.
Special mention to the chef and his team. The menu was interesting, healthy, varied and beautifully served.
I think we are lucky to have Furze Field Manor close by.
Thank you to everyone.

Reply from Wendy Peacock, General Manager at Furze Field Manor

Thank you so much for taking the time to provide feedback on your husband's recent respite stay. It was our pleasure to take care of him and, hearing your feedback means a great deal to the entire team at Furze Field Manor. We are indeed very fortunate to have a purpose-built home that enables us to offer safe and comfortable surroundings for residents who choose to come to Furze Field Manor. We are delighted that your husband enjoyed his stay and we very much hope to see you both again very soon. Thanks again from all the team.

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Review of
Furze Field Manor
from Michael J (Husband of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience

Very pleased with the care given to my wife during her two-week respite. Staff are very friendly and helpful. The home is kept very well and clean. Food and restaurant are very good. Good menu. Amazing staff. Hope to be back soon.

Reply from Wendy Peacock, General Manager at Furze Field Manor

It was our pleasure to take care of your wife during her stay at Furze Field Manor and it is lovely to see such positive feedback about the home, the dining experience and our amazing team. Thank you for taking the time to provide your feedback. We very much hope that you will consider Furze Field Manor the next time a need arises. Please do call by any time or perhaps come back and have lunch with us. You would be very welcome and we'd love to see you both again soon.

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Review of
Furze Field Manor
from Lorraine A (Daughter of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

My Mum initially agreed to a trial respite stay at Furze Field as a backup plan for her care when it became necessary. Within two weeks my Mum looked happier and healthier than I have seen for some time and she could not speak highly enough of the home and especially the staff, and the food! Mum then

asked if she could remain there permanently rather than return to her home where she lived alone as she realised her needs could be much better met by remaining there. The home itself is beautifully decorated and furnished with so much careful attention to detail and there are various activities available to residents. I have nothing but praise for the wonderful care team at Furze Field who have shown my Mum nothing but kindness and care since she moved in whilst supporting her both practically and emotionally to remain as independent as she possibly can. All this alongside an incredible menu every day makes for a very happy Mum and a very happy and grateful daughter. Thank you all!

Reply from Wendy Peacock, General Manager at Furze Field Manor

Thank you for your lovely feedback; we are delighted that your mum decided to make Furze Field Manor her permanent home after her trial respite stay. Your positive feedback about the home and the services we provide is gratefully received and means a great deal to the entire team at Furze Field Manor especially as it aligns with our core values and ethos - all around promoting independence and encompassing not just healthcare but also emotional, social and intellectual support for the residents in our care. Your mum is a joy to have! Thank you for choosing Furze Field Manor.

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Review of
Furze Field Manor
from Tracy H (Daughter of Resident) published on 30 September 2024

Submitted via Website • Report

Overall Experience

Called Furze Field Manor in a panic to try and find onward respite care for Mum who was in hospital and following recommendations from her current carers at home. Very friendly and efficient process of being able to view the home, assess her in the hospital and arrival at the home. Beautiful place with

wonderful staff. Had a few teething issues as everything so new and mum not the easiest but everything was sorted quickly and efficiently. Food wonderful and she is beginning to look so much better after just a few days.

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Review of
Furze Field Manor
from N A (Son of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience

My mother moved into Furze Field Manor for respite following a period of illness. We chose this home, for its peaceful setting, cleanliness and for its immaculate purpose-built design. After 14 days of respite, we experienced a complete transformation in my mother's well-being. The facilities, atmosphere

and commitment by the carers are second to none. My mother felt secure in this environment and quickly gained the strength to find her confidence again. I cannot speak more highly about the professional way this home is run. The staff engage fully with their residents, using humour and positivity as a tool for rehabilitation. My mother left the home a happier, healthier person all thanks to the care she received. The food provided by the Chef also deserves a special mention. Thank you to the Management and the Care Team for making my mother's stay so enriching.

Reply from Wendy Peacock, Front Of House Manager at Furze Field Manor

Thank you for your lovely and such positive feedback. It was our pleasure to look after your mother and very rewarding for the team to see how her stay with us had such a positive impact on her recovery and well-being. Your mother was great fun to have at Furze Field Manor, a wonderful sense of humour and we all miss having her around. We hope that you will keep us in mind if the need arises again in the future and, in the meantime, you are all very welcome to keep in touch and come to visit us at any time. Thank you for choosing Furze Field Manor.

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Review of
Furze Field Manor
from Peter A (Husband of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience

A wonderful life-saving experience for my wife. Without the help of all the Staff at Furze Field Manor and the care and attention she received her recovery would have been difficult and prolonged. The whole ambience of Furze Field was so very welcoming with beautifully crafted lights and furnishings

but none of this would have mattered without the constant care and attention provided by all the Staff to their residents. That was what, more than anything, made Furze Field so special.

Reply from Wendy Peacock, Front Of House Manager at Furze Field Manor

Your feedback means a great deal to the entire team at Furze Field Manor - thank you! It was our pleasure to be able to care for your wife during her recovery. It was also a pleasure having you visit us during your wife's stay and you are both very welcome to come and see us again at any time, even just to have a coffee and to say hello. Thank you again for choosing Furze Field Manor.

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Review of
Furze Field Manor
from Nichola R (Daughter of Resident) published on 8 August 2024

Submitted via Website • Report

Overall Experience

We viewed the care home just after they officially opened, in the view of Mum staying for a couple of weeks respite.
From start to finish the staff are very professional and will work with your loved one and family to tailor make care plans to meet individual needs.
Mum enjoyed her stay here, in the

comfortable surroundings.
The staff were very attentive and nothing was too much trouble.
I would highly recommend Furze Field Manor whether you're looking for short or long-term care, which feels like home from home.
Thank you again, team.

Reply from Wendy Peacock, Front Of House Manager at Furze Field Manor

Thank you for providing such a positive review; it was our pleasure to have your mum come to Furze Field Manor for a respite stay. We'd love to have Mum come back for another stay at any time and hope that you will keep us in mind for any future needs.

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