Ardale in Rutland | 1 Care Home

Review of
Oakham Grange
from Dorothy B (Resident) assisted by family/friend published on 21 July 2025 Submitted via Postal Card • Report

Overall Experience

I have experienced kindness from 99% of staff. Good care. Pleasant room. Good food. Would like breakfast at 8.30.
Some activities here been cancelled at short or notice which is disappointing, especially at weekends. As a registered blind resident these activities are essential. Food - very limited

choice

Reply from Robert Myers, Head of Care Pathways at Oakham Grange

Thank you for sharing your thoughts, as we know you are a very frequent visitor. Person centred care means breakfast is prepared for your mother at a time she wishes, which we appreciate isn't always a time which works for you. We agree food is really important, which is why all meals here are prepared within the home fresh each day by the Chef led team, a team your mother has regularly complimented. The menu (which always has a minimum of two hot options) is reviewed every 4 weeks to make the most of seasonal changes, however if nothing on it appeals, the team will prepare something else, like an omelette with choice of filling.

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Review of
Oakham Grange
from J C (Wife of Resident) published on 19 June 2025 Submitted via Website • Report

Overall Experience

From my first contact with Oakham Grange, when I was looking for respite care for my husband, following a poor experience at another home, we have been treated professionally and with respect. My husband is now a permanent resident and is being very well cared for. Staff are proactive in monitoring

and updating his care plan and all staff (management, care and nursing) are willing to listen to queries and suggestions and implement change if it is appropriate. Record keeping is exemplary and I am kept fully up to date with any changes in my husband's care.
All family and visitors are greeted warmly at reception, the home is spotless and very well maintained, and clothing is well laundered. The range of activities is excellent and there is something for everyone, should they wish to participate.
Whilst always a very difficult decision to move a relative into residential care, Oakham Grange staff go out of their way to make it a positive experience.

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Review of
Oakham Grange
from Nikki R (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report

Overall Experience

After a 12 week hospital stay, my Dad had deteriorated in many different aspects of his health and wellness. He was discharged from hospital to Oakham Grange, and we could not be happier with the progress that he has made in just 3 weeks of being there. It is a very calming, homely environment with

amazing facilities and wonderful caring staff who treat both my Dad and our family with the utmost respect. The manager is incredibly kind, warm and helpful and has been a great support to us in helping with the transition of Dad's care from home, to the care home. I am very grateful to all the staff at Oakham Grange for providing my Dad with the outstanding level of care and support he needs to help him recover to his full potential.

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Review of
Oakham Grange
from Hanne S (Respite Resident) published on 21 May 2025 Submitted via Postal Card • Report

Overall Experience

Never had a single thing to complain about. Everyone has been friendly, kind and helpful. All the staff have been amazing in their professionalism, and no task is too onerous. The activities are enjoyable and high quality. The pianist is wonderful and everyone enjoys his performances. The facilities

are second to none and are made by the pleasant, helpful team. There has been no back-biting or back-chat -it seems a very happy place. The staff genuinely care and that's apparent. We have not heard any complaints from anyone at all. All in all a wonderful place to be.

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Review of
Oakham Grange
from D R (Son of Resident) published on 13 May 2025 Submitted via Website • Report

Overall Experience

As the son of residents at Oakham Grange, I'm incredibly grateful for the exceptional care provided.
From day one, the team has offered not only outstanding support but also a consistent, warm, and respectful environment that truly feels like home.
The staff are consistent and familiar faces who

are genuine, kind, compassionate, and professional which provides my parents with real stability and comfort. It's clear they genuinely care, always treating residents with the dignity and respect they deserve.
The home is spotlessly clean, well maintained, and welcoming. Meals, especially lunch, are always fresh and thoughtfully prepared. It gives me great peace of mind knowing my loved ones are in such capable, caring hands.
A heartfelt thank you to the entire Oakham Grange team - your dedication makes all the difference.

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Review of
Oakham Grange
from C F (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report

Overall Experience

My mother has always been independent but after the loss of her husband last year a serious medical issue followed and she deteriorated quickly
She was given a matter of weeks to live
The shock and fear for everyone was intense I was totally out of my depth.
By some miracle she stabilised we tried

to cope at home but the pressure was too great.
I was forced to look for help and had no knowledge whatsoever of nursing homes except a rather negative take on them.
Oakham Grange has been a lifesaver, not just hers but mine as well. From the moment I first visited I had such a good feeling. Not what I was expecting at all!
Immaculately clean the staff are always at hand with a ready smile. A feeling of love care and compassion not often found in the world today. Medical needs are monitored closely and administered with dignity. The food excellent and of a continuously high standard.
She is approaching her 91st birthday happy and content. We owe Oakham Grange a deep sense of gratitude.

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Review of
Oakham Grange
from J G (Wife of Resident) published on 13 February 2025 Submitted via Postal Card • Report

Overall Experience

Caring, considerate staff have made it easier to put my husband into a care home knowing he is looked after safely at all times.

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Review of
Oakham Grange
from Carol M (Daughter of Resident) published on 27 January 2025 Submitted via Postal Card • Report

Overall Experience

Dad came in for ten days respite care. Despite him having advanced Alzheimer's . I could tell my dad was happy here. The management here are on the ball and very supportive. My dad was on the first floor, the manager of this floor is excellent. She leads by example. The staff were friendly and helpful.

Best respite stay my father has had.

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Review of
Oakham Grange
from R D (Daughter of Resident) published on 2 January 2025 Submitted via Website • Report

Overall Experience

Simply thank you for caring about your residents and their families. We always feel welcome when visiting and often hear (and see!) how good the food is, how kind and respectful the staff are, and the discreet reassuring support on offer when needed, while allowing independent choice where possible.

It is reassuring to know that they are being well cared for when we are unable to be there.

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Review of
Oakham Grange
from J H (Daughter of Resident) published on 28 October 2024 Submitted via Postal Card • Report

Overall Experience

My Mum was made welcome and settled in quickly. The staff are caring and interacted well with her. We were always made welcomed by staff when we visited. When my Mum became poorly I would not have wanted her to be anywhere else. I had peace of mind that she was being well looked after.

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Review of
Oakham Grange
from Jane G (Daughter of Resident) published on 15 October 2024 Submitted via Website • Report

Overall Experience

I have never written a review before but I feel so strongly about Oakham Grange that I had to. The manager and all the team are so helpful and kind. My mum was welcomed and looked after from the moment she arrived in June 2024.
Oakham Grange is clean and the atmosphere really gives a 'home from home'

feeling.
There is always an activity or performance to attend to have fun at and interact with other residents. The manager and the staff even arranged a coffee morning for Mum, who was missing friends from the village she had lived in all her life, so everyone could come in and see her. Everyone was so impressed with the lengths the staff would go to arrange such a special morning for everyone in the community.
My family and I are so grateful to each and every one of the staff at Oakham Grange.

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Review of
Oakham Grange
from L L (Daughter of Resident) published on 15 October 2024 Submitted via Website • Report

Overall Experience

My mother moved into Oakham Grange in July and I would have no hesitation in recommending it to anyone.
From the moment you walk into the reception area, you feel wrapped in a calm, friendly atmosphere.
Everywhere is kept exceptionally clean, the rooms are amazing, very spacious and nicely decorated.
All

the staff (and I mean all - maintenance, cleaners, carers, nurses, office/reception, management) are conscientious, carrying out their different jobs in a professional manner, each has time for the residents, nothing is rushed and nothing is too much trouble. As a team, they make everyone - not only the residents but family and friends too - feel special.
I am so happy to have Mum living in Oakham Grange, I know she is safe and is being well cared for.
Thank you, Oakham Grange

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Review of
Oakham Grange
from L C (Friend of Resident) published on 8 August 2024 Submitted via Postal Card • Report

Overall Experience

From talking to the family of the resident of The Grange and my own experience when visiting, I just feel the Grange could do better. Service is very slow. The staff are very kind but have no sense of urgency about them. If my friend needs help going to the toilet sometimes she has to wait 15 mins for

that help. There is no consistency with serving of breakfast either, for example, sometimes 7:30am sometimes 9:15 - despite her requesting a time. There needs to be better management.

Reply from Robert Myers, Head of Care Pathways at Oakham Grange

Thank you for your review and for sharing your concerns, however in the future please report these straight away to any staff on duty, the Service Manager (or if you prefer to email, their contact details are on their profile picture by the main Household entrance), or to the General Manager whose office is directly opposite the reception signing in desk. The sooner we can hear about niggles, the sooner we can prevent them from turning into problems. Thank you, OG

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Review of
Oakham Grange
from Rosemarie W (Daughter of Resident) published on 17 June 2024 Submitted via Website • Report

Overall Experience

It was a big decision to move my 99-year-old father to Oakham from a home on the south coast where sadly he was not being cared for properly. From the moment I contacted Oakham Grange, they did everything they could to reassure me and to make the move go as smoothly as possible.
Everyone is so friendly

and kind. The staff are always looking for ways to make life easier and more enjoyable for my very frail dad. They seem to look after Dad and all the other residents as if they were looking after their own parents or grandparents.
I love the layout of the lounge and dining areas, where Dad can feel part of things as much as he is able. Little things count. The staff say hello and make me welcome when I visit. They are always happy to stop and chat about how Dad is doing and they are always well-informed because they communicate well with each other. It seems a happy place to work with great teamwork across all departments, creating a great atmosphere for residents and families.

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Review of
Oakham Grange
from Avril W (Daughter of Resident) published on 10 June 2024 Submitted via Website • Report

Overall Experience

My mother moved in mid-March and every effort was made by all the staff to make her feel welcome and settled. The staff are very attentive and efficient and always with a cheery smile. Oakham Grange is spotlessly clean and beautifully furnished giving it a 'home from home ' atmosphere. The activities

arranged are very much appreciated by my Mum enabling her to interact with the other residents. The menus are very varied, so well cooked and presented. To sum up - I defy anyone to find anything or anyone negative!

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Review of
Oakham Grange
from Gerard O (Nephew of Resident) published on 21 March 2024 Submitted via Postal Card • Report

Overall Experience

I visited my aunt on her 84th birthday. As always I was greeted in reception by attentive and friendly staff. The care staff in the sitting room all greeted me with a smile and a chat. I was delighted that the staff had made a birthday cake for my aunt, very thoughtful. Oakham Grange is a very nice

residential care nursing home. I am lucky my aunt is a resident.

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Review of
Oakham Grange
from Michael M (Friend of Resident) published on 16 January 2024 Submitted via Website • Report

Overall Experience

I have visited my friend who lives at Oakham Grange several times in the last few months. On each visit, he has always been well turned out and happy. He has a great relationship with the care team and enjoys the food and activities. There is always a warm welcome to visitors from staff who clearly

enjoy what they do. Although my friend was not looking forward to living in a care home, he told me that he wished he had gone to Oakham Grange sooner, as his quality of life has really improved, and feelings of loneliness and isolation are now a thing of the past.

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Review of
Oakham Grange
from Judi W (Daughter of Resident) published on 5 January 2024 Submitted via Website • Report

Overall Experience

I had been looking for respite care for my father and was very relieved to find Oakham Grange. It was important for me to feel as comfortable as possible when entrusting others with his care, and from my first telephone enquiry, everyone was extremely welcoming, understanding and caring.
The atmosphere

is warm and friendly. The interior is light and lovely, and everywhere is spotless.
It has been such a great place for my father to stay, initially for a few weeks and then again for a further visit. Nothing is ever too much trouble for anyone and all of the staff, in every department, have been incredibly kind and caring of him, always with a smile. The teams seem to come together as one happy family.
Oakham Grange provides great support and gives me peace of mind. My father has made ongoing friendships there. I would highly recommend anyone considering care, to visit, and see for themselves what a wonderful place this could be for them too.

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Review of
Oakham Grange
from Sue S (Daughter of Resident) published on 27 November 2023 Submitted via Website • Report

Overall Experience

Following a stay in the hospital we needed to find a care home for Mum which could support end-of-life care with nursing facilities. We looked at other care homes but were immediately impressed by the staff and facilities. Mum could not participate in any of the activities although she did enjoy her

experience of touching a baby lamb, something she had never done in her 95 years.
Mum was not always well enough to enjoy the wide range of quality food offered but the staff always ensured any special requests were fulfilled. Latterly as her health declined the staff supported her feeding.
The staff could not be kinder and were always attentive to her needs and extremely friendly and kept us advised on her condition at all times.
Although she entered the home with a life expectancy of only a month it is only due to the level of care and attention she received that we in fact lost her 8 months later.
We cannot express enough our thanks to all at Oakham Grange for all their support.

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Review of
Oakham Grange
from David P (Son of Resident) published on 12 October 2023 Submitted via Website • Report

Overall Experience

Mum transferred to Oakham Grange from another care home 4 months ago. A staff member at Oakham Grange arranged suitable transport. It was a great relief that Mum settled in immediately and has been calm and content since. The very spacious, comfortable open-plan dining and lounge areas (with balcony

access) enable lots of flexibility and ease of movement. The ratio of carers to residents on Mum's floor (Avocet) seems very high and the carers constantly observe and interact with Mum. They have managed to improve Mum's intake of food and drink, partly due I think to the relaxed way meals are served and the regular topping up of drinks. Mum starts meals very slowly and is allowed to sit at the table and start to eat at her own very slow time and continue until she has finished. That sometimes spans several hours. In the time Mum has been at Oakham Grange so far, I haven't experienced any negative points.

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