Care Homes Owned by Ardale in Hertfordshire

My brother was cared for beautifully throughout his 20 month stay. The staff were always polite, cheerful and friendly. Couldn't have asked for a better place. It was always a pleasure to visit the home and we were always cheerfully greeted.

How lucky was my dad & family. A big Thank you to Welwyn Grange!!!

Our Dad made Welwyn Grange his home in March 2025 when health issues and lack of mobility meant that he needed additional nursing care. Welwyn Grange made Dad and the whole family welcome from the outset. It was such a comfort to the family that the level of care and attention provided has been excellent from day one. So much so that the family were delighted when Mum decided to join him there in July 2025.

Professional, caring, friendly, thoughtful and considerate staff across the whole team at Welwyn Grange and of course a lovely engaging environment for residents.

Sadly Dad was diagnosed with a terminal illness this summer, his wish to receive end of life care at Welwyn Grange was honoured. Whilst we sadly lost him 3 days ago I on behalf of the whole family would like to express our sincere thanks to all the staff for they way nursed and cared for him. The family couldn't have made his passing as dignified gentle and peaceful as it was without you all.

My mother received end of life care from the wonderful staff who allowed us as a family to be with her until the end . This turned out to be five days of laughter, tears, and wonderful stories being told over this time with dozens of people visiting . My sisters and I plus granddaughters all stayed , we were fed and supported thorough out by caring staff from all departments. We will always be eternally grateful to Welwyn Grange for making those last days something we will treasure

A really professional and welcoming care home with attentive and long standing staff who have deep knowledge of health and welfare and are proactive in escalation management. The communication with Evan prior and during the placement about needs and expectations was thorough and clear. At the coal face the care was exemplary with empathy and attention to detail being evident with all staff members. Ade and Joan looked after my loved one with utmost professionalism and made sure that their needs were met and that anything unusual was escalated to medical professionals promptly. The rooms themselves were modern, spacious and clean much like a 5 star hotel. They went the extra mile to transport equipment because we are close by.

I would highly recommend this nursing home.

Welwyn Grange is a most beautiful place, purpose - built and feels like a lovely home.Both I and my husband visited the Grange and were as impressed as our son. All the staff are kind and friendly´.While my husband was there it was his birthday. We celebrated in the special dining room. The chef made a delicious chocolate cake.Should my husband need respite care again we won´t hesitate to send him back to the Grange. It feels like a home from home. A G

You are all heroes and Jim loved you all like you were family.

We are so lucky that Mum is so Happy and loves it here.

Potters Grange is a brilliant, caring Nursing Home with amazing Staff in every department. The environment was pleasant and the Home was kept scrupulously clean and tidy. I recommend it very highly.

I would totally recommend Welwyn grange check it out

My father spent his final months in Potters Grange Care home. The staff were efficient, professional and extremely caring. They treated him with dignity and kindness and went out of their way to make him comfortable and content. The home itself is lovely, well kept, modern and spotless. Evan and his team of professionals lead the way in care giving. Every effort was made to give my father and indeed all the residents a great quality of life. I am happy to recommend this home to anyone considering care for their loved one. I never had any doubt about the fact that my father was cared for in the best way.

My Aunt was at Welwyn Grange from July 2025. At this point, it was just end-of-life palliative care, as she was only expected to live for approximately 3 months. She just passed away last week. I'm sure this was only due to the dedicated staff's care and attention. She had just celebrated her 99th birthday with a wonderful Birthday cake and celebrations by the staff. The whole place is just first class, more like a hotel than a care home. The care they took of my Aunt was second to none. I don't live locally, so the weekly phone calls were really appreciated. She was so lucky to spend her final months there. I really can't recommend it highly enough.

My mum spent her last few days in Welwyn Grange. It was a quiet, calm time for the family to be around mum. The facilities were amazing and the staff were so caring and helpful. The transfer from hospital and the settling in process was handled with efficiency and speed. Thank you very much for making mum's passing easier for us.

As a businessman, I am acutely aware that people are often too quick to voice grievances but rarely take the time to recognise excellence. My father was a resident here from July 2025 until his recent passing, living with complex Mixed Dementia and significant behavioural challenges. Despite these difficulties, the team never wavered in their commitment to his dignity.

The Home Manager is quite simply one of the most capable and professional senior leaders I have encountered, possessing a rare blend of clinical tact and emotional intelligence. The reception team is the heartbeat of the operation, providing comprehensive knowledge and a welcoming atmosphere. I also wish to highlight the housekeeping staff; one individual in particular worked with a singular ferocity and professional speed while always maintaining a genuine, human connection with my father. Nearly all staff brought distinct personalities and a great sense of humour to their roles with impressive alacrity.

Thank you, Welwyn Grange, for hosting such a wonderful birthday party for my friend. Everything was beautifully arranged, and the atmosphere made it truly special. The cake was the fabulous highlight of the celebration-absolutely delicious and perfectly presented. It made the day even more memorable!

I couldn't have asked for a more caring environment and especially staff for my husband to have spent his last days in and with. Thankyou.

We took the decision of placing our Mum into respite care with Potters Grange towards the end of February. From the very first contact with the staff we were extremely impressed with the level of care, not only for our Mum but also for our family. We were aware right from the first day Mum arrived, that the care is very personal and being a relatively small care home it gives the impression of being a large family. The facilities are outstanding & nothing is too much trouble for the staff. Our Mum has flourished in the 5 weeks that she has stayed & we have now confirmed that we will be changing her care to a permanent contact. We would have absolutely no hesitation in recommending Potters Grange to anyone who may be looking to find a home for their loved ones.

My mum moved to Welwyn Grange for palliative nursing care after her needs became too complex to meet at home. At the time it was a difficult decision to make. But very quickly I knew it had been the right one. The staff were amazing at caring for my mum, making sure she was comfortable and well looked after. They took a genuine interest in mum and went out of their way to look after her with dignity. This meant I could spend my time just being with her and making the most of our time together. I felt very supported by the team. Their kindness made a real difference to me in mums final days. The place looks amazing and is always spotlessly clean but it is the exceptional care of the staff that earns Welwyn Grange my five star rating.

It's coming up to 2 years of Mum living at Potters Grange and the care is excellent. All the staff work incredibly hard and with such kindness. Mum feels very at home and I can't thank them all enough. A wonderful place.