Welwyn Grange

I am a registered nurse with 23 years of experience working in the NHS and the care sector. I have worked in different settings from General Wards and day Surgery, to Managing Care Homes.

I believe that effectively managing my team is to empower them to excel in what they do. I am passionate about care and it’s at the heart of what I do. I am very excited to lead Welwyn Grange’s team and together we aim to deliver the best care, so all our residents live happy and fulfilling lives.

Likes: Singing and watching movies. I am also a big foodie.
Dislikes: Creepy crawlies and rude people.

I have worked for the company for 6 years. My previous role was in the HR Department being one of the first team members and progressing to HR & Learning & Development Officer.

I have been involved with new staff from recruitment through to induction training and beyond; processing changes and leavers. I have built a strong relationship with everyone over that time and have now moved from one of our sister homes to Welwyn Grange; which I am very excited about.

Whilst my 3 children were growing up I worked as a Teaching Assistant at a school in my village and before they came along I worked in several insurance companies in the Customer Service Department.

Working with and helping people in any way that I can is very important to me.

I have a very busy social life, but I also like a bit of ‘me time’ to recharge my batteries by having weekends away with my partner in the campervan.

Likes: Dancing, Badminton and Socialising with family and friends with a nice glass of wine
Dislikes: Unkindness and Weak milky tea

Hello, my name is Sheena, a Service Manager at Welwyn Grange.

I am a Registered nurse with over 22 years of experience.

I bring knowledge, skills and experience, working for the NHS, having worked in the care of the Elderly, Acute admission, Emergency Assessment and Day Surgery. I then moved to the care home sector, which enabled me the time to pause and think, helping me to better develop relationships, trust and compassion with my residents.

Holistic care is at the centre of what I do, I am passionate about my approach and strive to do the best for everyone under my care.

I am very excited to be the Service Manager at Welwyn Grange, I will ensure my team promotes our culture and that we care as a family. I believe that effective communication is key to delivering good care.

I have worked in Healthcare for 20 years as a Support Services Manager and I am absolutely passionate about good healthcare. For the past 8 years, I have worked in an Acute Mental Health setting and I would like to think that I have made a difference to all residents by keeping the home comfortable, clean and welcoming.

From a young age, I have always had a keen interest in cooking and used to bake every weekend with my father, so from an early age I knew that I wanted to be a Chef.

At 15 I enrolled in culinary school and completed my NVQ Level 2 in Professional Cookery and ABC Level 2 in Patisserie. A year later I started my career in hospitality as a Pastry Chef, working in a 2 AA Rosette Restaurant Here I would help with developing new and unique recipes to feature on the menu, as well as prepare desserts for weddings and other events for up to 400 covers.

At the age of 18, I moved into care as a Deputy Chef Manager, here I learned quickly and made my way up to Head Chef in under a year. I developed menus for the Home and for the Day Center, incorporating the dietary requirements of all residents and customers, into daily meals. This meant working a lot with the IDDSI (International Dysphagia Diet Standardisation Initiative) scale for modified foods and thickened liquids, as well as fortifying foods for those needing to increase or maintain their weight.

As a Chef, I always want to learn new things, so I decided to take the plunge back into hospitality as a Sous Chef, so I could widen my experience. I stayed for 2 years gaining more experience, when I saw the advert for a Head Chef at Potters Grange, a role I instinctively knew was perfect for me.

As Potters Grange is home to a maximum of 20 people, this family-like understanding makes it a lot easier to meet every individual’s needs and requirements, which means residents not only get the meals they like but they are cooked just the way they like it as well!