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9.9 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Principle Care Homes
Principle Care Homes, based in Billericay, offers residential, respite, nursing and dementia care at its care homes in Essex and Hampshire.

It runs Broomfield Village care home in Chelmsford and Heron Manor care home in Fleet.

Trained staff support residents with high quality dignified care in friendly, social homes with a wide variety of activities.

Care home residents can also enjoy a healthy, varied menu of tasty dishes.

Principle Care Homes Locations (2)

 - Browse 2 Care Homes owned by Principle Care Homes
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Broomfield Village Care Home
Puddings Wood Drive, Broomfield, Chelmsford CM1 7AL 
9.9 38 reviews
Broomfield Village Care Home, Chelmsford, Essex
"After viewing countless care homes, and having had a traumatic experience at another (seemingly high-end, luxurious and well-appointed)…"   Read all 38 reviews
  • from £1,770 / week
  • 137 Rooms
Location Type Care Home

Now open and welcoming new residents. Part of a brand-new generation of care homes, Broomfield Village provides personalised residential, nursing, dementia and respite care in Broomfield; a ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Heron Manor Care Home
Opening Jul 2026
Reading Road North, Fleet GU51 4AN 
Heron Manor Care Home, Fleet, Hampshire
  • from £1,800 / week
  • 60 Rooms
Location Type Care Home

Part of a new generation of care homes, Heron Manor will provide personalised residential, nursing, dementia and respite care in Fleet, Hampshire. Heron Manor Care Home offers a welcoming ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Principle Care Homes Reviews (38)

9.9

Principle Care Homes has a Group Review Score of 9.9 (9.924) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Principle Care Homes must have a Review Score.

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Review of

Broomfield Village Care Home

from K P (Daughter of Resident) published on 6 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
After viewing countless care homes, and having had a traumatic experience at another (seemingly high-end, luxurious and well-appointed) home, I cannot praise Broomfield Village enough. The whole experience has been faultless from the moment we arrived to present-day.


Each and every member of the team

are simply incredible - they take care of my mother as though she was their own family. They instantly got to know her and familiarise themselves with her personality, likes and dislikes and her everyday needs are not only met with professionalism, kindness, dignity and empathy but they all go the extra mile, 24/7. Nothing is too much trouble for the team, and I am so very grateful and happy that I can rest easy, in the knowledge that Mum is getting the best possible care with the kindest, most supportive and knowledgeable team of people.


Mum is encouraged and assisted to take part in the wonderful range of activities, which I genuinely think is beneficial to her well-being. Thank you

Reply from Holly Claydon, Customer Relationship Assistant at Broomfield Village Care HomeThank you for sharing this wonderful review!
After everything you'd experienced before, we don't take lightly how much trust it took to find mum somewhere new. It means a lot to hear that from your very first visit you've felt a difference here.
What you said about the team treating your mum like their own family is exactly what we hope for and I know that will mean a great deal to them. It's also so nice to hear she's been encouraged to get involved and that it's having a positive impact on how she's feeling day to day.
Most of all, we're just really glad you can rest a little easier now. That peace of mind is so important. Thank you again for taking the time to write this!
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Review of

Broomfield Village Care Home

from Joe P (Grandson of Resident) published on 6 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my Nan in to Broomfield Village following a terrible experience with another care facility (which I will not name).


Broomfield Village is beyond fantastic - the staff, the care, the facilities/entertainment, the responsiveness and communication really has shown us HOW these kind of places

should be run. They are A* on all aspects - even the food! My family and I look forward to sharing meals with my grandmother as it's like eating in a restaurant... it's a real treat!


We feel completely safe with our Nan in Broomfield Village - I would highly recommend here to anyone, it's been a life saver for us as a family.


Keep doing what you're doing, and thank you!

Reply from Holly Claydon, Customer Relationship Assistant at Broomfield Village Care HomeThank you so much, this was really lovely to read.
We're so sorry you had such a difficult experience before, but it means a lot that you feel things are different here. Knowing your Nan feels safe and that you can properly relax when you leave her with us is exactly what we hope for every family. We love that you're enjoying the food together too, those little moments over a meal are so important and should always feel special.
Thank you again for your kind words and support.
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Review of

Broomfield Village Care Home

from Mike P (Grandson of Resident) published on 6 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan moved into Broomfield Village at the end of March 2026, after a traumatic respite stay at another Braintree home left our family shaken. The contrast has been night and day.


The facility is genuinely impressive. Restaurant-quality food, lovely cafes that residents and families actually want

to spend time in, and beautifully maintained gardens.


But what sets Broomfield Village apart is the staff. They are, without exaggeration, incredible. Every person we have encountered, from nurses and carers to kitchen team to management, is warm, attentive, and genuinely interested in my Nan as a person. They know her name, her preferences, her stories. They notice when she is not herself. Nothing is ever too much trouble.


After everything we went through before, finding a home that combines this level of facility with this calibre of staff has been a profound relief. My Nan is settled, content, and well looked after.


I cannot recommend Broomfield Village highly enough.

Reply from Holly Claydon, Customer Relationship Assistant at Broomfield Village Care HomeThank you so much for taking the time to share this, it genuinely means so much, especially knowing how difficult your previous experience was.
We're so glad that Nan is now settled, comfortable and feeling like herself again. It's really important to us that every resident is known as a person, not just a name, so hearing that the team have taken the time to understand her and notice the little things is so special.
Your words about the team and home truly mean everything to us. Most of all, we're just really pleased we've been able to give your family some peace of mind again. Thank you for trusting us with Nan's care!!
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Review of

Broomfield Village Care Home

from Balraj B (Daughter-in-law of Resident) published on 5 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot express enough gratitude for the exceptional care shown to our beloved mother-in-law, Kaushalya (Bibi), during the four-plus months she was in your care. From the moment she arrived, the staff went above and beyond, treating her not just as a resident but as a person, with warmth, patience,
and dignity.
The facilities are excellent, but what truly stood out was the atmosphere - it never felt like a care home, it felt like home. There were no rigid visiting restrictions, and our large family was always made to feel welcome and supported.
When mum was nearing the end of her life, the compassion shown to our family was extraordinary. We were given a room to stay with her overnight and a separate seating area with kitchen facilities, tea, and coffee. In those difficult moments, the staff cared for us as much as they cared for our mum.
Their kindness, humanity, and respect will never be forgotten. We will always be deeply grateful and cannot recommend this care home highly enough.
Reply from Laura Mansfield, Customer Relationship Manager at Broomfield Village Care HomeThank you for your heartfelt words, it was a pleasure and a privilege for our team to look after your Mum, and to support you all during her time with us. We couldn't ask for a higher accolade than for our home to feel like home to you - keeping our residents and their families at the heart of everything we do, is incredibly important to us. Thank you for trusting us with Mum's care; our doors are always open for you and the family to visit.
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Review of

Broomfield Village Care Home

from Fiona S (Daughter of Resident) published on 23 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Broomfield Village Carehome in December 2025. The care home were able to have 14 of her children, grandchildren and great grandchildren join her for a birthday lunch in a private dining room just days later.
Mum has loved all the activities that are put on morning and afternoon,
and having been unwilling to leave her flat with her live in carers, she is now volunteering for all sorts of things, and is more stimulated by this and all the social interactions with the other residents and all the amazingly lovely staff, who always have time to stop and chat.
Having previously been looking a bit bedraggled, she is making full use of the onsite hairdresser, and is really enjoying having baths, having only felt safe to have showers for at least 15 years. She is looking younger and younger!
She loves a slow start to the day, so enjoys having her breakfast in her room, but then enjoys the sociable lunches and suppers in the dining room.
We can HIGHLY recommend Broomfield.
Reply from Holly Claydon, Customer Relationship Assistant at Broomfield Village Care HomeThank you so much for such a wonderful review! We're so pleased your mum was able to celebrate her birthday surrounded by her family so soon after moving in, those moments are so special. It's also lovely to hear how much mum is enjoying the activities, social life and making the most of everything here (including a well-deserved trip to the hairdresser!).
Seeing her confidence grow and her enjoying things again, in her own way and at her own pace, is exactly what we hope for. Thank you for your recommendation and for trusting us with her care, it truly means a lot
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Review of

Broomfield Village Care Home

from Sue W (Daughter of Resident) published on 23 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went into Broomfield Village in Feb this year as she has Parkinson's disease (over 20 years) but was recently diagnosed with related dementia. She was previously living alone in an independent living facility but due to her memory declining she was feeling lonely. She was forgetting to eat and drink
and becoming very sleepy all the time. After a few weeks of being at Broomfield Village, she was eating and drinking well, interacting with others and starting to smile again. The staff got to know her, moved her to another unit where they felt she would thrive more, which she has and she now admits that she is happy there. Mum has always loved her food and she now gets plenty to choose from and is back to being the mum we thought we lost. As a family, we are no longer worried or anxious about mum, following our visits as she had plenty of people and activities to keep her busy. She had made more friends too which is lovely.
Reply from Holly Claydon, Customer Relationship Assistant at Broomfield Village Care HomeThank you so much for sharing this, it's so lovely to read!!
We're really pleased to hear how well mum has settled and that you're seeing such a positive change in her, especially her smiling again and enjoying her food. Taking the time to truly understand each person and find the right place for them within the home is so important to us, so it's wonderful to hear she's now happy and thriving.
It also means a lot to know you feel that reassurance as a family. Thank you for trusting us with mums care, it's a privilege to be part of her journey
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Review of

Broomfield Village Care Home

from Zoe L (Resident) assisted by family/friend published on 2 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, caring and friendly staff lots to do. Very nice room & good choice of food. Overall a lovely place to live.
Reply from Holly Claydon, Customer Relationship Assistant at Broomfield Village Care HomeThank you so much for your kind words.
We're so pleased you're enjoying life here, from the activities and food to your room and the team around you. It means a lot to hear you feel it's a lovely place to live!
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Review of

Broomfield Village Care Home

from Stuart G (Respite Resident) published on 31 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Where do you obtain such excellent staff. they are true carers! Food I am a vegetarian. The facilities, accommodation is delightful.
Reply from Holly Claydon, Customer Relationship Assistant at Broomfield Village Care HomeThank you so much, that's really lovely to hear.

We feel very lucky to have such a caring team, they genuinely love what they do and it shows every day. We are also so glad you are happy with the food and that you enjoyed the vegetarian meals, along with the home itself.

We look forward to seeing you again soon!
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Review of

Broomfield Village Care Home

from Sarah D (Daughter of Resident) published on 27 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't say enough positive things about Broomfield. I first got to know the home when they invited me to bring my therapy dog in to spend time with the residents, and from the very beginning it was clear how much genuine care and warmth goes into everything they do.


When we later needed to find a

safe home for my mum, who has FTD dementia, I couldn't imagine her being anywhere else. The support throughout the move was incredible-there was always someone available to answer questions and guide us with kindness.


Mum's dementia presents differently, but the team have taken the time to truly understand her-what brings her comfort and what makes her light up-which has meant everything to us. It's given us real peace of mind knowing she is safe and genuinely cared for.


In a time that's been incredibly hard for us as a family, Broomfield has made all the difference.

Reply from Holly Claydon, Customer Relationship Assistant at Broomfield Village Care HomeThank you so much for sharing this, it really means a lot!

It's been so special getting to know you over time and we feel very lucky that your journey with Broomfield started the way it did. Supporting you through your mum's move was incredibly important to us and we're so glad you felt guided and supported during that time.

The residents and mum truly at the heart of everything we do and it means so much to hear that you feel she is understood, safe, and cared for in a way that's right for her. Thank you for placing your trust in us, we're here for you all, always!
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Review of

Broomfield Village Care Home

from Tina D (Daughter-in-law of Resident) published on 12 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother in Law has only been at Broomfield Village Care Home a few months, but she has settled well. The staff are all amazing, and the facilities excellent. My husband and I live in Asia, and we feel very confident with communication from the home and also in the care she is receiving. Highly recommend
considering it for your loved one.
Reply from Holly Claydon, Customer Relationship Assistant at Broomfield Village Care HomeThank you so much for your kind review.
We're delighted to hear that your mother in law has settled in well and that you feel confident in both the care she is receiving and the communication from our team, even from so far away. It means a great deal to us that you would recommend Broomfield Village, and we're so pleased to be supporting your family. See you soon!
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Review of

Broomfield Village Care Home

from Heather G (Daughter of Resident) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I knew as soon as I looked around Broomfield care village that I felt comfortable it was the right choice for my Mum.
The staff having been amazing, very supportive during what has been an extremely difficult time.
Reply from Holly Claydon, Customer Relationship Assistant at Broomfield Village Care HomeThank you so much for your kind words.
We're so pleased you felt Broomfield Village was the right choice for your Mum from the very first visit, that means a great deal to us. Supporting families through difficult times is at the heart of what we do, and we're so glad our team have been there for you.
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Review of

Broomfield Village Care Home

from Jane N (Daughter of Resident) published on 19 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Broomfield Village is the most beautiful care home and the staff are truly exceptional. My mother arrived from a stay in hospital and was "broken". The staff have encouraged her to engage in activities and are slowly putting her back together again. We are always made to feel very welcome when we visit
and nothing is too much trouble.
The staff treat residents with dignity and compassion at all times.
I would recommend Broomfield Village Care Home to anybody wishing to have a loved one cared for to an exceptional standard.
Reply from Holly Claydon, Customer Relationship Assistant at Broomfield Village Care HomeThank you so much for your kind words. It means more than we can say to hear how your mum has been supported since joining us. Helping someone rebuild their confidence and find joy again, at their own pace, is amazing and we're so pleased mum is beginning to feel more like herself.
Knowing you always feel welcome and reassured when you visit is just as important to us. Your comments about our team's dignity and compassion will mean the world to them. Thank you for your trust and for recommending Broomfield Village!
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Review of

Broomfield Village Care Home

from Guy L (Son of Resident) published on 10 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father received exceptional care and kindness during his time with Broomfield Village. Knowing he was supported by such dedicated, compassionate people brought great comfort to our family and close friends, and we are deeply grateful for everything they did for him.
Their patience, professionalism,
and genuine warmth made a real difference to his daily life. It was clear that he was treated not just as a resident, but as an individual - with dignity, respect especially for what he wanted, and understanding. That meant a great deal to us. Also never having to worry about leaving him knowing he was receiving such high standards of care was a huge weight off our minds.
The food is really good too which was important for him.
We thoroughly recommend Broomfield Village!
Reply from Holly Claydon, Customer Relationship Assistant at Broomfield Village Care HomeThank you so much for sharing such beautiful feedback, we're truly grateful for your kind words. It means a great deal to know your father felt supported, respected and treated as the individual he was. Dignity, choice, and genuine kindness are at the heart of everything we do, so your feedback really resonates with us.
We're also so pleased to hear that knowing dad was well cared for brought comfort and reassurance to you and your family, that trust is incredibly important to us. Your lovely comments about our team and the food will be shared and very much appreciated.
Thank you for recommending Broomfield Village and for allowing us to be part of your father's journey.
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Review of

Broomfield Village Care Home

from Sarah W (Daughter of Resident) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have been amazing. My mum is on oxygen and finds getting out of bed difficult, when she needs to get out, they are happy to help. The support they give to the family is brilliant, and being able to join her for a meal is lovely.
Reply from Holly Claydon, Customer Relationship Assistant at Broomfield Village Care HomeThank you so much for your kind words. We're delighted to hear that mum feels supported and comfortable during her stay. Our team always strives to provide compassionate care and to be there whenever help is needed, so it means a lot to know that has made a difference for you and your family. We're also very glad you've been able to enjoy meals together, those moments are so special! Thank you again for taking the time to share your experience.
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Review of

Broomfield Village Care Home

from Carina J (Wife of Resident) published on 8 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care is very good, Enitan is an excellent carer. He always gives my husband time, he's very patient and very caring.
My husband calls Enitan his friend.
I would like this carer to have recognition for his care.
Reply from Mary Cokelly, Customer Relationship Manager at Broomfield Village Care HomeThank you so much for your kind words about Enitan. We're delighted to hear that their care and dedication made such a positive difference to you & your husband. This truly embodies our values of compassion and respect, and feedback like yours means the world to any of our dedicated team and to all of us. We'll be sure to share your message with & no doubt it will make their day! We're so grateful you took the time to share your experience.
Warm Wishes
Broomfield Village Team
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Review of

Broomfield Village Care Home

from Ben M (Grandson of Resident) published on 8 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been so pleased with the care our Gran has received here. She came in really poorly but has been taken care of so well that she is thriving in a way we never expected. Thank you - we are so grateful. Everyone we meet is so friendly to residents and visitors - and it feels more like a 5* hotel
than a care home! Couldn't recommend more highly.
Reply from Mary Cokelly, Customer Relationship Manager at Broomfield Village Care HomeThank you so much for your kind words. We're truly delighted to hear that you've had such a positive experience for your Gran. Every member of our staff is dedicated to creating a safe, comfortable, and homely environment for our residents, and it's wonderful to know that this is reflected in your experience.
Your feedback means a great deal to us - it not only motivates our team but also reassures families that their loved ones are in caring hands. We look forward to continuing to provide the highest standard of care and support.
Warm regards,
The Broomfield Village Team
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Review of

Broomfield Village Care Home

from Kim A (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
For anyone thinking of this care home for a relative or friend, honestly do not hesitate. My Dad sadly only managed 4 weeks here, but wow what an amazing and special time that was for him and us. Absolutely everything about the place is just beautiful. The staff are incredible, caring and thoughtful
and this extended to our family and friends who visited Dad. They made us feel so welcome, so at home and so comfortable and we were always made to feel part of Broomfield village family. My Dad really got his sparkle back here for his final weeks and that was down to this amazing care home, friendly caring professional staff and the beautiful surroundings and facilities. I had no idea care homes existed like this. Broomfield Village is a very special place, it will always have a place in my heart and I will always be thankful for finding this wonderful home.
Reply from Mary Cokelly, Customer Relationship Manager at Broomfield Village Care HomeDear Kim A
Thank you so much for your positive and caring review.
We are pleased to hear that you and your father were happy with the care received, he was such a delightful gentleman and it was our pleasure to have him in our care.
It is always rewarding to hear such positive and thoughtful comments used to describe our team, and will most certainly pass this on and share. Your kind words mean the world to us, our team works hard & endeavour to deliver excellent & consistent care & are so happy to hear that it met & exceeded your expectations. We most certainly have a beautiful home which is complimented by our devoted, caring and compassionate team.
Thank you again Kim for your kind words.
With Warmest Wishes
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Review of

Broomfield Village Care Home

from C L (Daughter of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been living at Broomfield Village for 4 months now, and we are very happy that we chose this care home for her. Since moving in her needs have increased, and the staff have adapted to this and cared for her cheerfully and professionally.
I would urge anyone looking for a care home for a loved
one to visit Broomfield Village and see the level of care in action, and see the lovely facilities for themselves.
Reply from Mary Cokelly, Customer Relationship Manager at Broomfield Village Care HomeDear CL we really appreciate you taking the time to leave your review.
It is always so nice to hear words like caring, fun and thoughtful used to describe our team.
It's most certainly is our pleasure caring for your relative here.
We are so proud of our team that passionately enrich the lives of our residents, and will be sure to share this review with the team .
Please let us know if there is anything else we can do for you.
Always here to help.
With warm regards
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Review of

Broomfield Village Care Home

from Steve H (Son of Resident) published on 15 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had always wanted to end her days at her home where she had lived for over 50 years. This played on my mind, and I was very reluctant to consider residential care homes as my experience was limited to media horror stories.
The moment I walked into Broomfield Village, and I met the staff,
I knew we had found the right place. It was the only home we had seen where I knew I would not feel guilty leaving my mother.
The staff made her feel at home, got her into a wheelchair to join group activities and meals and we were able to take her into the garden, things which we could never have done if she had stayed at home. Later when she was unable to get out of bed, the staff would spend time sitting with her. The facilities were fantastic for the residents but also for the families, including young children.
I cannot praise all the staff highly enough, they were all so loving and thoughtful. When it mattered, they were there for my mother but also for my family and me.
Reply from Holly Claydon, Customer Relationship Assistant at Broomfield Village Care HomeThank you so much for taking the time to share such a touching review. It means the world to our entire team to know that your mother and your family felt supported and cared for during her time with us. We understand how difficult the decision to move into care can be, and we're so glad that Broomfield Village could provide comfort, dignity, and a true sense of home. Your kind words about our team and community are deeply appreciated and will be shared with everyone who had the privilege of caring for your mother.
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Review of

Broomfield Village Care Home

from Rita L (Mother of Resident) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter Louise has been in Broomfield Village for only 10days & already I am so happy to see a marked difference in her mood. She is alert & obviously getting better sleep in her beautiful new room which is bright warm & comfortable.
The staff are so welcoming always smiling & helpful to all the
residents. The food is outstanding & looks so appetising.
All Louise's family, are so glad we found BV & we look forward to seeing our beautiful daughter begin to thrive in this special place.
We are very thankful to Mary & her team.
Reply from Holly Claydon, Customer Relationship Assistant at Broomfield Village Care HomeThank you so much for sharing your lovely words about Louise's first days with us. We're delighted to hear she is already feeling brighter and more settled in her new home, and it means the world to know her room, the food, and the welcome from our team have made such a difference. We feel very privileged to care for Louise and to support your family, and we'll be sure to share your kind thanks with Mary and the whole team.
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Frequently Asked Questions about Principle Care Homes

Costs for care homes owned by Principle Care Homes

Average costs per week for care homes owned by Principle Care Homes by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Principle Care Homes, based on 2 out of 2 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,785
Residential Dementia Care £1,860
Nursing Care £2,030
All Care Types £1,785
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Principle Care Homes own?

Principle Care Homes own 2 Care Homes.

Which Principle Care Homes Care Homes have the highest review score?

Broomfield Village Care Home & Heron Manor Care Home has the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Principle Care Homes to verify any information. View our terms and conditions. Principle Care Homes has a Platinum Service – more info.