Care Homes Owned by Woodside Care Homes Ltd

out their way to accommodate us , her room is cosy and warm with a lovely view over the golf course and road where mum enjoys looking out for familiar people running and enjoying their daily activities. On the occasions when they have a entertainment afternoon all the residents and families are welcomed and they usually have juice and biscuits or cakes for a wee treat.l am so pleased my mum is in a happy place where she is safe and well looked after and it puts all our minds at rest. Thank you to all the staff at Woodside.

the above is being investigated by a new management team within the company.

or simply going to the cafe or garden. Staff are friendly and offer help if we need it. We think very highly of the service provided.

less and less of a filter. So the fact that she raves about the staff and food every time we visit, shows what a good job all the staff are doing the kitchen staff, to the maintenance staff, through to the carers and the nurses.
Millbrae wasn't our first choice of home, but due to Mum being an emergency admission, we were offered Millbrae. I'm so thankful and grateful that we were.
All of the needs of both my parents are met, and my sister and I couldn't be happier.
This is a home staffed by local people who understand the needs, moods, foibles and backgrounds of its residents, ie. hard working men and women from a working class background.

and the laundry was terrible, nothing seemed to be ironed. Although my wife suspected they were put into the dryer too long. My mother didn't want her clothes going to the laundry and rather reluctantly I agreed to family taking it home for washing. This fee is included in her bill! Over the past 4-6 weeks things have changed tremendously since new staff have been appointed we still take Mum's washing home.

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home are second to none, though my dad did not participate in many, of the ones he did, he had a great time. He enjoyed the food and never complained about it. The festivities over Christmas and New Year’s period were brilliant. Staff in the home are very attentive, especially during Dad's end-of-life care. He was treated with dignity and compassion.
We were kept well informed at all times of how he was doing, and when we visited during this time, we were well looked after.

we are extremely satisfied with the care my mum is receiving.

address these. The staff is collectively excellent although we have been impressed with the particularly touching attention shown by certain individuals which has been heartening to see and is very encouraging. When the media places so much focus on "Horror Stories" about poor standards in care homes I am pleased to be telling people the opposite about Woodside.

of a sensory room and games room and an increased focus on person-centred and innovative activities is improving her mood and wellbeing.
This fresh approach is making a difference. It's great to see and if Mum is happy, I'm happy!
I know the staff love Mum and she loves them. Only yesterday she told me she felt on top of the world!
I can't thank everyone enough for all their hard work, care and compassion.

been helpful, informative and caring. All staff members, from managers, carers, domestic and catering staff are friendly, welcoming and cheerful anytime any of our family have been at Woodside. My mum demonstrates a real affection for staff who are very attentive to her personal and social needs. This has been so reassuring for us all. We can't thank everyone enough.

as well as her physical well-being. I am very grateful for the care that is offered, thanks.

I always feel I can share any concerns with the staff.

to join in if they want to. They are looked after and most importantly are safe and always have staff 24/7 that helps to know should anything happen I will always be phoned.

that needs to be used in them resulting in awkwardness for the residents on occasion. Improvements could be made in actioning queries /requests from families and residents in a timely manner. Sometimes the delay can be a little frustrating, having to make repeat requests but this could be sorted by employing more full-time staff instead of agency workers. Overall the home is reasonably comfortable and safe which are the main priorities for me.