Care Homes Owned by Woodside Care Homes Ltd in Lanarkshire

Staff friendly enough at beginning. Resident was in for respite and has advanced dementia. On visiting, staff were always sitting on their mobile phones with no interaction with residents. This was noticed by all visitors. Resident was left for almost 24 hours with being changed. I had to change him when visiting as the smell of urine was terrible. Unaccounted bruises on arm that staff knew nothing about. Ended up taking resident out early. There were 2 members of staff and an agency worker who were fantastic though. This was highlighted in my complaint. Staff informed social care they could not accommodate their needs. Later stages of dementia can be difficult to deal with but this was the reason of respite so professionals could care for them. So disappointed with the care and for the cost per week, would not recommend unfortunately.

My Mum Moved To Woodside During Covid Isolation Period. From That First Day Woodside Have Gone Above And Beyond. I Truely Believe My mum would not still Be Here if not for the care she has Received from the staff at Woodside. Dementia is a cruel disease but we are So lucky to have them at Woodside. They are now our extended family and mum loves where she is. Thanks so much!

I think that have been visible improvements recently. There are a lot more activities and small outings for the residents and overall a satisfactory level of care. For me: I have raised concern before in regards to my mums personal hygiene and have repeatedly left toiletries in her room that consistently disappear?

Highly recommend. Staff marvellous particularly the activities staff. Big shout out for Alice. You are a star. Food is excellent and cleaning scrupulous. Only wee issue is the wall paper. My mother does not like it. However everything and everyone else there is splendid.

My mum is well cared for by all the staff in Woodside , as a family we feel welcomed into their home, when visiting mum we use the little cafe which is really clean and well stocked, mum thinks she is in a real cafe. We were allowed to decorate mums room to her taste with the help of staff who went out their way to accommodate us , her room is cosy and warm with a lovely view over the golf course and road where mum enjoys looking out for familiar people running and enjoying their daily activities. On the occasions when they have a entertainment afternoon all the residents and families are welcomed and they usually have juice and biscuits or cakes for a wee treat.l am so pleased my mum is in a happy place where she is safe and well looked after and it puts all our minds at rest. Thank you to all the staff at Woodside.

Overall experience for mum is very poor and has resulted in formal complaints being lodged.At this time we are awaiting updates on many fronts ranging from personal care to overall welfare and safety concerns raised at the point of mums arrival at her new home.At this point I have been informed that the above is being investigated by a new management team within the company.

Recent staff changes has caused a bit of upset, hope this is resolved soon, new manager showing improvement, activities information not consistent.

Mother-in-law has been a resident for over 3 months now very happy with the care she is receiving. The staff are very welcoming and approachable. If we have any issues they will do their best to resolve it.

As a family, we are very happy with all aspects of Dad's life in Woodside Care Home. We are very confident Dad's health needs are monitored and acted upon very quickly. The residents have lots of activities on offer, we enjoy participating in these and seeing how much Dad enjoys concerts and outings or simply going to the cafe or garden. Staff are friendly and offer help if we need it. We think very highly of the service provided.

This is a home staffed by local people who understand the needs, moods, foibles and backgrounds of its residents, ie. hard working men and women from a working class background.

At first when Mum went into Millbrae in June 2023. We felt the place was good, activities were very very good although Mum said they did nothing, but the pictures were there to prove her enjoyment. As the weeks passed we started seeing things that weren't quite right. The staff didn't seem so attentive and the laundry was terrible, nothing seemed to be ironed. Although my wife suspected they were put into the dryer too long. My mother didn't want her clothes going to the laundry and rather reluctantly I agreed to family taking it home for washing. This fee is included in her bill! Over the past 4-6 weeks things have changed tremendously since new staff have been appointed we still take Mum's washing home.

My mother has only been a resident for a few months but the care and attention she receives is second to none all the staff are so friendly and attentive, also the activities that are available are brilliant. The rooms are spacious and comfortable, they also have other private sitting rooms you can go to.

We were kept well informed at all times of how he was doing, and when we visited during this time, we were well looked after.

My mum has settled in very well and we can see this in her reaction when the staff interact with her. Overall we are extremely satisfied with the care my mum is receiving.

Despite a couple of issues arising my family has had nothing but positive feelings regarding our mother's care. In the case of the aforementioned issues neither of which was the fault of the staff we were informed by phone immediately, and were reassured that adequate steps had already been taken to address these. The staff is collectively excellent although we have been impressed with the particularly touching attention shown by certain individuals which has been heartening to see and is very encouraging. When the media places so much focus on "Horror Stories" about poor standards in care homes I am pleased to be telling people the opposite about Woodside.

I can't thank everyone enough for all their hard work, care and compassion.

From our first contact with the staff, they have been helpful, informative and caring. All staff members, from managers, carers, domestic and catering staff are friendly, welcoming and cheerful anytime any of our family have been at Woodside. My mum demonstrates a real affection for staff who are very attentive to her personal and social needs. This has been so reassuring for us all. We can't thank everyone enough.

My mum has been very well looked after at Woodside Care Home for the past three years. All of her needs are taken care of but all the leisure, well-being and activities provided by the staff provide something that she would never have been able to benefit from in her own home. Great for her mental health as well as her physical well-being. I am very grateful for the care that is offered, thanks.

I find this home to be a safe and caring environment for my aunt. Staff are considerate, approachable and friendly. The furniture and fittings need updating but this does not detract from the warm, welcoming atmosphere. A variety of activities are available and residents are encouraged to participate. I always feel I can share any concerns with the staff.

My dad is well looked after, he didn't want to be here at first but he has now settled in and finds the staff very friendly and helpful. He has good banter with all staff and is settling in due to the effort all the staff have made.