Woodside Care Homes Ltd in Lanarkshire | 2 Care Homes

Review of
Woodside Care Home
from P T (Son of Resident) published on 19 August 2025 Submitted via Website • Report

Overall Experience

Overall experience for mum is very poor and has resulted in formal complaints being lodged.At this time we are awaiting updates on many fronts ranging from personal care to overall welfare and safety concerns raised at the point of mums arrival at her new home.At this point I have been informed that

the above is being investigated by a new management team within the company.

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Review of
Woodside Care Home
from Robert H (Son of Resident) published on 25 February 2025 Submitted via Postal Card • Report

Overall Experience

Recent staff changes has caused a bit of upset, hope this is resolved soon, new manager showing improvement, activities information not consistent.

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Review of
Millbrae Care Home
from Margaret M (Daughter-in-law of Resident) published on 6 January 2025 Submitted via Website • Report

Overall Experience

Mother-in-law has been a resident for over 3 months now very happy with the care she is receiving. The staff are very welcoming and approachable. If we have any issues they will do their best to resolve it.

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Review of
Woodside Care Home
from B O (Daughter of Resident) published on 20 August 2024 Submitted via Postal Card • Report

Overall Experience

As a family, we are very happy with all aspects of Dad's life in Woodside Care Home. We are very confident Dad's health needs are monitored and acted upon very quickly. The residents have lots of activities on offer, we enjoy participating in these and seeing how much Dad enjoys concerts and outings

or simply going to the cafe or garden. Staff are friendly and offer help if we need it. We think very highly of the service provided.

Reply from Renata Taraszkiewiz, Deputy Manager at Woodside Care Home

Thank you very much for your lovely feedback. We will pass this on to the team.

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Review of
Millbrae Care Home
from Julie J (Daughter of Resident) published on 12 June 2024 Submitted via Website • Report

Overall Experience

Both of our parents are in Millbrae (Mum was admitted first and has complex dementia). Seeing how happy and contented she was, meant that it was an easy decision for the family to place dad there when the time came.
My mum is known for calling a spade a spade, and as her dementia progresses, she has

less and less of a filter. So the fact that she raves about the staff and food every time we visit, shows what a good job all the staff are doing the kitchen staff, to the maintenance staff, through to the carers and the nurses.
Millbrae wasn't our first choice of home, but due to Mum being an emergency admission, we were offered Millbrae. I'm so thankful and grateful that we were.
All of the needs of both my parents are met, and my sister and I couldn't be happier.
This is a home staffed by local people who understand the needs, moods, foibles and backgrounds of its residents, ie. hard working men and women from a working class background.

Reply from Renata Taraszkiewiz, Deputy Manager at Millbrae Care Home

Thank you very much for your lovely comments. We will pass this on to our team. Kind regards.

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Review of
Millbrae Care Home
from H G (Son of Resident) published on 11 June 2024 Submitted via Postal Card • Report

Overall Experience

At first when Mum went into Millbrae in June 2023. We felt the place was good, activities were very very good although Mum said they did nothing, but the pictures were there to prove her enjoyment. As the weeks passed we started seeing things that weren't quite right. The staff didn't seem so attentive

and the laundry was terrible, nothing seemed to be ironed. Although my wife suspected they were put into the dryer too long. My mother didn't want her clothes going to the laundry and rather reluctantly I agreed to family taking it home for washing. This fee is included in her bill! Over the past 4-6 weeks things have changed tremendously since new staff have been appointed we still take Mum's washing home.

Reply from Renata Taraszkiewiz, Deputy Manager at Millbrae Care Home

Thank you for your review. I will pass this on to our team. Kind regards.

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Review of
Woodside Care Home
from Gerard H (Son of Resident) published on 20 February 2024 Submitted via Website • Report

Overall Experience

My mother has only been a resident for a few months but the care and attention she receives is second to none all the staff are so friendly and attentive, also the activities that are available are brilliant. The rooms are spacious and comfortable, they also have other private sitting rooms you can

go to.

Reply from Renata Taraszkiewiz, Deputy Manager at Woodside Care Home

Thank you for your lovely feedback. We will pass this on to our team.
Kind regards
Renata

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Review of
Woodside Care Home
from A B (Daughter of Resident) published on 9 February 2024 Submitted via Website • Report

Overall Experience

I feel the care my father had in this care home was exceptional. From the first day of arrival to the day of his passing. All staff, including ancillary staff, were fantastic. The home itself was kept clean and warm, my dad's room was very comfortable. He had everything he needed. Activities in the

home are second to none, though my dad did not participate in many, of the ones he did, he had a great time. He enjoyed the food and never complained about it. The festivities over Christmas and New Year’s period were brilliant. Staff in the home are very attentive, especially during Dad's end-of-life care. He was treated with dignity and compassion.
We were kept well informed at all times of how he was doing, and when we visited during this time, we were well looked after.

Reply from Renata Taraszkiewiz, Deputy Manager at Woodside Care Home

Thank you for your lovely comments. Your feedback is very much appreciated. We will pass it on to all staff. Thank you.

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Review of
Millbrae Care Home
from Louise B (Daughter of Resident) published on 25 January 2024 Submitted via Website • Report

Overall Experience

My mum has been a resident since April 2021.
Throughout our experience, we have found the staff extremely friendly and helpful whilst providing a high standard of patient care for my mum.
My mum has settled in very well and we can see this in her reaction when the staff interact with her. Overall

we are extremely satisfied with the care my mum is receiving.

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Review of
Woodside Care Home
from J M (Son of Resident) published on 7 December 2023 Submitted via Postal Card • Report

Overall Experience

Despite a couple of issues arising my family has had nothing but positive feelings regarding our mother's care. In the case of the aforementioned issues neither of which was the fault of the staff we were informed by phone immediately, and were reassured that adequate steps had already been taken to

address these. The staff is collectively excellent although we have been impressed with the particularly touching attention shown by certain individuals which has been heartening to see and is very encouraging. When the media places so much focus on "Horror Stories" about poor standards in care homes I am pleased to be telling people the opposite about Woodside.

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Review of
Woodside Care Home
from E W (Daughter of Resident) published on 18 October 2023 Submitted via Website • Report

Overall Experience

My mum suffers from Alzheimer's and has been a resident at Woodside for over a year. In my experience, the care home has gone from strength to strength. I can't really believe how well Mum is looking compared to the way she was last year. She has been well cared for from day 1 but the recent introduction

of a sensory room and games room and an increased focus on person-centred and innovative activities is improving her mood and wellbeing.
This fresh approach is making a difference. It's great to see and if Mum is happy, I'm happy!
I know the staff love Mum and she loves them. Only yesterday she told me she felt on top of the world!
I can't thank everyone enough for all their hard work, care and compassion.

Reply from Renata Taraszkiewiz, Deputy Manager at Woodside Care Home

Thank you for your lovely review. Will will pass this on to the staff.

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Review of
Woodside Care Home
from Bill M (Son of Resident) published on 11 August 2023 Submitted via Website • Report

Overall Experience

Our mum moved into Woodside Care Home a few weeks ago. We are delighted with the care she has received and the support given to us as a family. Mum's room is very comfortable and homely and she is happy, is eating well and is receiving excellent care.
From our first contact with the staff, they have

been helpful, informative and caring. All staff members, from managers, carers, domestic and catering staff are friendly, welcoming and cheerful anytime any of our family have been at Woodside. My mum demonstrates a real affection for staff who are very attentive to her personal and social needs. This has been so reassuring for us all. We can't thank everyone enough.

Reply from pamela mcfarlane, Senior Home Manager at Woodside Care Home

Hi Bill,
Thank you so much for your lovely review, I will pass this on to the staff team. I am very pleased your mum has settled in well at Woodside.
Many thanks
Home Manager

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Review of
Woodside Care Home
from Jack M (Son of Resident) published on 28 February 2023 Submitted via Website • Report

Overall Experience

My mum has been very well looked after at Woodside Care Home for the past three years. All of her needs are taken care of but all the leisure, well-being and activities provided by the staff provide something that she would never have been able to benefit from in her own home. Great for her mental health

as well as her physical well-being. I am very grateful for the care that is offered, thanks.

Reply from pamela mcfarlane, Senior Home Manager at Woodside Care Home

Hi Jack,
Thank you for your lovely feedback, I will communicate this to the team.
Many thanks

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Review of
Woodside Care Home
from Morag W (Niece of Resident) published on 21 February 2023 Submitted via Website • Report

Overall Experience

I find this home to be a safe and caring environment for my aunt. Staff are considerate, approachable and friendly. The furniture and fittings need updating but this does not detract from the warm, welcoming atmosphere. A variety of activities are available and residents are encouraged to participate.

I always feel I can share any concerns with the staff.

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Review of
Millbrae Care Home
from C L (Daughter of Resident) published on 3 February 2023 Submitted via Website • Report

Overall Experience

The staff are helpful, and my mother is well-fed and well-looked after. The rooms are ensuite, and the shower rooms are clean. Good food and the bedrooms are warm. Security locks on the front door, and there is a visitor's book to sign in.

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Review of
Millbrae Care Home
from Angela M (Daughter of Resident) published on 2 February 2023 Submitted via Website • Report

Overall Experience

My dad is well looked after, he didn't want to be here at first but he has now settled in and finds the staff very friendly and helpful. He has good banter with all staff and is settling in due to the effort all the staff have made.

Reply from pamela mcfarlane, Senior Home Manager at Millbrae Care Home

Hi Angela,
Thank you for your review. I will pass this on to the staff team.
Kind regards

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Review of
Woodside Care Home
from yvonne g (Daughter of Resident) published on 1 February 2023 Submitted via Website • Report

Overall Experience

My mum has settled in from the first day in Woodside Care Home, there were a few hiccups along the way but other than that she is good. The bedroom toilet could do with storage and a TV that actually has a remote and works but other than that the lounge is very big and they have activities for the residents

to join in if they want to. They are looked after and most importantly are safe and always have staff 24/7 that helps to know should anything happen I will always be phoned.

Reply from pamela mcfarlane, Senior Home Manager at Woodside Care Home

Hi Yvonne,
Thank you for your review, we appreciate your feedback.
Kind regards

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Review of
Woodside Care Home
from N M (Son of Resident) published on 12 January 2023 Submitted via Website • Report

Overall Experience

Overall I have found the care home to be a generally comfortable place for my parent to be in. The shared areas are spacious and although could do with a bit of a spruce up are clean, bright and reasonably well maintained. Residents' bedrooms are a bit on the small side considering some of the equipment

that needs to be used in them resulting in awkwardness for the residents on occasion. Improvements could be made in actioning queries /requests from families and residents in a timely manner. Sometimes the delay can be a little frustrating, having to make repeat requests but this could be sorted by employing more full-time staff instead of agency workers. Overall the home is reasonably comfortable and safe which are the main priorities for me.

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Review of
Millbrae Care Home
from Dianne H (Daughter of Resident) published on 4 January 2023 Submitted via Postal Card • Report

Overall Experience

My dad has been treated with care and respect by the care manager and staff since going into the home. There is always somebody there to answer any concerns I have regarding my dad. Myself and my family have peace of mind knowing my dad is being looked after so well.

Reply from Pamela MacFarlane, Manager at Millbrae Care Home

Hi Dianne, many thanks for your kind review; I will pass this onto the staff team.
Many thanks.

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Review of
Woodside Care Home
from W K (Husband of Resident) published on 5 December 2022 Submitted via Postal Card • Report

Overall Experience

I find my wife has settled into Woodside Care Home quite well. The staff are good with her although there were a couple of problems with lifting gear and clothing, other than that it's fine.

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Care Homes Owned by Woodside Care Homes Ltd in Lanarkshire

Woodside Care Homes Ltd Locations in Lanarkshire (2)

Woodside Care Homes Ltd Reviews in Lanarkshire (59)

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