Care Homes Owned by Luminous Care Group Ltd

Reply from Beata Bialasik, home manger at Sun Court Nursing HomeDear [Recipient's Name],

Dear Sarah,
Thank you so much for taking the time to share your heartfelt feedback. It truly means a lot to all of us here at Sun Court.
We are deeply saddened by the loss of your dad, but it is comforting to hear that his time with us, though brief, was positive and that he felt supported, happy, and cared for. Our team strives every day to provide compassionate, respectful, and individualized care to all our residents, and it is incredibly rewarding to know that this was reflected in the care your dad received.

Reply from Beata Bialasik, home manger at Sun Court Nursing HomeDear Rachel, Thank you so much for taking the time to share your thoughtful feedback. We are truly delighted to hear that your uncle is settling in and that you feel he is starting to return to the person you remember. It means a great deal to us to know that our care and support have made such a positive difference.The team at Suncourt work with dedication and compassion to ensure every resident feels safe, cared for, and valued, and your kind words are a wonderful recognition of their efforts. I will be sure to share your message with all the staff, as I know it will mean a lot to them.We are also pleased that you have noticed the friendly atmosphere and enjoyed the home-cooked meals we provide, as creating a welcoming environment and good quality food are both important parts of life here.Please don't hesitate to reach out to me or any member of the team if there is ever anything further we can do to support your uncle or your family. Beata Care home manager

Reply from Beata Bialasik, home manger at Sun Court Nursing HomeThank you so much for sharing your experience. Were delighted to hear that your dad is now more settled and comfortable, and that our team were able to provide reassurance and support for both him and your family. Taking the pressure off loved ones while ensuring the best possible care for our residents is at the heart of what we do. We truly appreciate your kind words and recommendation, and were glad we could be there for you all at such an important time.

Reply from Beata Bialasik, home manger at Sun Court Nursing HomeThank you so much for your kind and thoughtful feedback. We're truly delighted to hear that your husband had such a positive experience during his respite stay at Sun Court. Our team works hard to ensure every individual receives the highest standard of care in a warm, respectful, and safe environment. It's heartening to know that he felt well cared for and comfortable, and that you, as his wife, had peace of mind throughout his stay - that means a great deal to all of us. We'll be sure to share your lovely comments with our care and management teams. Knowing the difference we've made encourages us to continue delivering compassionate, person-centred care every day. We would be more than happy to welcome your husband back for future respite visits. Warm regards,Bea Home manger

Reply from Beata Bialasik, Home Manager at Sun Court Nursing HomeThank you for taking the time to share your review and for your kind words about the team at Sun Court. Providing compassionate care and support to our residents and their families is at the heart of what we do, and it's truly heartwarming to know that this was reflected in your experience. Your thoughtful comments will be shared with the team, and I'm certain they will deeply appreciate your recognition.

Reply from Beata Bialasik, home manger at Sun Court Nursing HomeThank you so much for your kind words and thoughtful message. We are truly sorry for your loss and extend our deepest condolences to you and your family. It was an honour and privilege to care for your father during his time with us. Knowing that he felt respected, comfortable, and well-supported brings us great comfort. Our team always strives to provide the best possible care, and we are grateful that our efforts helped make your father's stay a positive and dignified experience. Please know that our thoughts are with you, and we are here for you if you ever need support or simply want to stay in touch.

Reply from Beata Bialasik, home Manager at Sun Court Nursing HomeDear Linda, thank you so much for your kind words and positive feedback. It brings us great joy to hear that your experience with us has been satisfactory. Our dedicated staff members strive to provide the highest level of care and attention to all our residents, and we are happy that their efforts have been recognized. Our team takes pride in going above and beyond to make sure every resident feels valued and cared for.

Reply from Beata Bialasik, home Manager at Sun Court Nursing HomeThank you for taking the time to share your positive experiences with us. We're thrilled to hear that you enjoyed the beautifully decorated home during December, thanks to the efforts of our activities coordinator and the engaging crafts sessions. Our activities coordinator plays a crucial role in creating a vibrant and inclusive atmosphere, and we're delighted to hear that she has been a wonderful asset. Cultural sensitivity is a priority, and our management is committed to addressing any issues related to cultural differences. Your input is valuable, and we're grateful for your trust in us.

Reply from Beata Bialasik, home Manager at Sun Court Nursing HomeWe deeply appreciate your kind words and are grateful for the opportunity to have cared for your husband/father at Sun Court Nursing Home. It was our privilege to contribute to making his last weeks comfortable, and we are touched by your acknowledgement of our efforts.