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Care Homes Owned by Luminous Care Group Ltd in Norfolk

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8.9 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Luminous Care Group Ltd in Norfolk

Only the locations & reviews in Norfolk for Luminous Care Group Ltd are showing below.

View the details of all 2 locations (with 16 reviews) owned by Luminous Care Group Ltd

Luminous Care Group Ltd Locations in Norfolk (2)

 - Browse 2 Care Homes owned by Luminous Care Group Ltd in Norfolk
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Sun Court Nursing Home
1 Morris Street, Sheringham NR26 8JX 
9.6 14 reviews
Sun Court Nursing Home, Sheringham, Norfolk
"Hubby spent his last few days at Sun Court and during this time his care was exemplary. The room was bright yet cosy, staff were very…"   Read all 14 reviews
  • from £800 / week
  • 29 Rooms
Location Type Care Home

The Sun Court Nursing Home in Norfolk provides a welcoming home for people who need care. Trained, compassionate staff give people personalised care in a supportive environment. Residents can ... Read more about Sun Court Nursing Home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Crossways
1 The Boulevard, Sheringham NR26 8LH 
8.3 2 reviews
Crossways, Sheringham, Norfolk
"On arrival at Crossways you are always greeted with a smiling person, whatever their position. You sense the feeling of a comfortable…"   Read all 2 reviews
  • from £1,200 / week
  • 24 Rooms
Location Type Care Home

Luminous Care Group are proud to support the residents of Crossways Residential Home, a welcoming 24-bed care home located just a short five-minute walk from the beautiful Sheringham seafront and ... Read more about Crossways

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Luminous Care Group Ltd Reviews in Norfolk (16)

8.9

Luminous Care Group Ltd has a Group Review Score of 8.9 (8.932) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Luminous Care Group Ltd must have a Review Score.

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Review of

Crossways

from Pamela D (Friend of Resident) published on 24 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
On arrival at Crossways you are always greeted with a smiling person, whatever their position. You sense the feeling of a comfortable secure home, which is the essence of Crossways. It is after all their clients home, which should never be lost.The enviroment promotes self sufficiency.
All the clients
look very happy and lead active lives with excellent staff support when needed and their three monthly meetings are a joy to attend.
The transition of management has been dealt with slowly and thoroughly involving the residents in every decission.
Please may this continue so the excellent reputation of Crossways continues!!!!!!
Reply from Alistair Betts, Registered Manager at CrosswaysThank you so much for your lovely review Pam. The team work very hard to ensure that Crossways is the home that it is and it is wonderful to have such positive support from residents, their relatives and their friends. We are clear that every person who experiences life at Crossways has a say in the running of the home and it is indeed a joy to be involved in meetings and decision making with evryone. We always welcome suggestions and feedback on what we do, in order to make any changes or improvements that may be required.
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Review of

Sun Court Nursing Home

from Marie C (Wife of Resident) published on 13 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hubby spent his last few days at Sun Court and during this time his care was exemplary.
The room was bright yet cosy, staff were very professional but showed amazing empathy and always spoke with him, saying his name first so he knew they were talking to him.
Nothing was too much trouble - finding
little things he might eat or drink, making sure he was always comfortable and never left for very long.
When he passed, the kindness and the respect shown to him was wonderful.
The staff took a lot of the responsibility for notifying relevant agencies, making sure everyone necessary was informed.
Their kindness to me was wonderful and helped make things easier.
Sun Court is not a super-modern, institution. It is a very lovely, comfortable Edwardian place that is home.
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Review of

Sun Court Nursing Home

from S M (Daughter of Resident) published on 4 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother was only in the home for 4 weeks but the carers and Registered nurses took great care of my Mother right up to the end of her passing.
We were kept informed at all times. A lovely care home
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Review of

Sun Court Nursing Home

from Peter G (Husband of Resident) published on 2 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My late wife wa a resident in Sun Court Nursing Home for 14 months, suffering from Bowel cancer and Alzheimer's disease. During all of her stay she was bedridden, double incontinence and unable to feed herself. Nurse and staff gave her loving and devoted care without fail. My son and I visited the home
every day during her stay and the manager, nurses and staff were like family, though bed bound throughout all of her stay she did not once suffer bed sores.
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Review of

Sun Court Nursing Home

from S C (Husband of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sun Court Nursing Home helped me and my wife in the last few weeks of her life, I couldn't have asked for any more from them. Their care was excellent. Sadly we were only with them 3 weeks before my wife died.
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Review of

Sun Court Nursing Home

from Sarah W (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home. Amazing staff. Dad only spent 6 weeks here before passing but we were so pleased with the time, care, patience, support, respect and importantly kindness shown to him- from all staff: from the management, nurses, carers and activity coordinators to cleaners, kitchen staff and site staff.
He enjoyed spending time with the care staff there, and always commented on how friendly they were and that "they're always smiling and happy." The adjustment to living in a nursing home was difficult but the staff were always accommodating and incredibly flexible to dad's evolving needs and very proactive in seeking communication with family to ensure they did the best by him. They supported the family well and advocated for dad when they had concerns around his changing needs. I spent many hours on most days at the home and saw how good staff were with all the other residents. We had confidence in the staff there that when we left each day, dad was in good hands. We can't thank them enough for how good they were with dad and how they made his last weeks as easy as they could have been for him. Thank you!
Reply from Beata Bialasik, home manger at Sun Court Nursing HomeDear [Recipient's Name],

Dear Sarah,
Thank you so much for taking the time to share your heartfelt feedback. It truly means a lot to all of us here at Sun Court.
We are deeply saddened by the loss of your dad, but it is comforting to hear that his time with us, though brief, was positive and that he felt supported, happy, and cared for. Our team strives every day to provide compassionate, respectful, and individualized care to all our residents, and it is incredibly rewarding to know that this was reflected in the care your dad received.
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Review of

Crossways

from B D (Next of Kin) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A difficult situation with new owners taking over, handled very well. Resident who can be very anxious was well supported and given confidence during a difficult time including a room change. The new management have worked hard to make sure the handover has been as smooth as possible.
Reply from Alistair Betts, Registered Manager at CrosswaysThank you so much for your kind words. Its great to know that your relative feels well supported and that their confidence is positive. We will continue to make improvements where required, at the same time as remaining sympathetic to the core values which the Team at Crossways promote. We have a lovely group of residents who are very welcoming to visitors and new residents and we will continue to provide care and support in an individualised and person centered manner.
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Review of

Sun Court Nursing Home

from R M (Niece of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Because of his medical conditions, my uncle has not had an easy start to his life in a care home however all of the staff at Suncourt have worked tirelessly to ensure he has settled. They have been exemplary in making sure he has had good care from within the home but also from external care providers.
They have been patient and diligent with him and he is now starting to become the person I remember and recognise. I truly believe this is down to the dedicated staff. I am very grateful for the way that they have looked after him and never once gave up on him. Everyone at the home is kind and friendly and the food is home cooked, delicious and there is plenty of it.
Reply from Beata Bialasik, home manger at Sun Court Nursing HomeDear Rachel, Thank you so much for taking the time to share your thoughtful feedback. We are truly delighted to hear that your uncle is settling in and that you feel he is starting to return to the person you remember. It means a great deal to us to know that our care and support have made such a positive difference.The team at Suncourt work with dedication and compassion to ensure every resident feels safe, cared for, and valued, and your kind words are a wonderful recognition of their efforts. I will be sure to share your message with all the staff, as I know it will mean a lot to them.We are also pleased that you have noticed the friendly atmosphere and enjoyed the home-cooked meals we provide, as creating a welcoming environment and good quality food are both important parts of life here.Please don't hesitate to reach out to me or any member of the team if there is ever anything further we can do to support your uncle or your family. Beata Care home manager
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Review of

Sun Court Nursing Home

from Steven H (Son of Resident) published on 11 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad entered Suncourt at very short notice due to the difficulties we were having managing his condition at home. They came to assess dad at very short notice at our home and were more than happy to welcome dad into Suncourt. He was extremely difficult, agitated and restless in the final weeks at
home. The transfer process went smoothly. Upon his arrival he was placed into his own room, was assessed fully and received constant care. Within a couple of days that had adjusted his medication so he was far more settled and less restless. The staff were all very friendly and polite, quick to answer questions or find out answers. The pressure taken off my mum and ourselves was huge. The agitation within dad removed. For us this was massive. I can only thank them for their help and care of dad. I would recommend Suncourt to others in urgent need of assistance!
Reply from Beata Bialasik, home manger at Sun Court Nursing HomeThank you so much for sharing your experience. Were delighted to hear that your dad is now more settled and comfortable, and that our team were able to provide reassurance and support for both him and your family. Taking the pressure off loved ones while ensuring the best possible care for our residents is at the heart of what we do. We truly appreciate your kind words and recommendation, and were glad we could be there for you all at such an important time.
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Review of

Sun Court Nursing Home

from Helen S (Wife of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has spent four weeks at Suncourt for a respite break. He was cared for exceptionally well, all staff were kind and attentive, the management went to a great deal of effort to ensure a proper care plan was in place. He felt safe and well cared for throughout his stay and hopes he can return
in future for further respite. As his wife it was lovely knowing he was happy and well cared for.
Reply from Beata Bialasik, home manger at Sun Court Nursing HomeThank you so much for your kind and thoughtful feedback. We're truly delighted to hear that your husband had such a positive experience during his respite stay at Sun Court. Our team works hard to ensure every individual receives the highest standard of care in a warm, respectful, and safe environment. It's heartening to know that he felt well cared for and comfortable, and that you, as his wife, had peace of mind throughout his stay - that means a great deal to all of us. We'll be sure to share your lovely comments with our care and management teams. Knowing the difference we've made encourages us to continue delivering compassionate, person-centred care every day. We would be more than happy to welcome your husband back for future respite visits. Warm regards,Bea Home manger
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Review of

Sun Court Nursing Home

from L F (Wife of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very pleased with the care and support my late husband received during the short time he was at Sun Court. He was admitted for palliative/end-of-life care. The staff were very compassionate, caring, cheerful, and supportive of both of us. Nothing was too much trouble and I was made to feel very
welcome and included in my husband's care. My husband enjoyed his stay at Sun Court and said his care could not have been better. Although not a purpose-built home, it was always clean and welcoming with a lovely homely feel. The food was excellent.
Reply from Beata Bialasik, Home Manager at Sun Court Nursing HomeThank you for taking the time to share your review and for your kind words about the team at Sun Court. Providing compassionate care and support to our residents and their families is at the heart of what we do, and it's truly heartwarming to know that this was reflected in your experience. Your thoughtful comments will be shared with the team, and I'm certain they will deeply appreciate your recognition.
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Review of

Sun Court Nursing Home

from Gail B (Daughter of Resident) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dear father was a resident for just over two years, unfortunately, he passed away in early December. The care and support provided at that difficult time were exemplary, as was the care throughout his stay. Our father was treated with the utmost respect, dignity, cheerfulness, and empathy.
The
staff, from the manager to the catering, cleaning, and maintenance, excellent carers, and amazing nurses made our father's time as a resident a happy and comfortable one. The staff were very accommodating to our father's needs and wishes, always looking for ways to help and support him. We were always made to feel most welcome when we visited and became part of the care home family.
Reply from Beata Bialasik, home manger at Sun Court Nursing HomeThank you so much for your kind words and thoughtful message. We are truly sorry for your loss and extend our deepest condolences to you and your family. It was an honour and privilege to care for your father during his time with us. Knowing that he felt respected, comfortable, and well-supported brings us great comfort. Our team always strives to provide the best possible care, and we are grateful that our efforts helped make your father's stay a positive and dignified experience. Please know that our thoughts are with you, and we are here for you if you ever need support or simply want to stay in touch.
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Review of

Sun Court Nursing Home

from David P (Husband of Resident) published on 14 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am totally comfortable with the staff at Sun Court. They show such compassion and care for my wife. I don't think their care can be beaten.
Reply from Beata Bialasik, home manger at Sun Court Nursing HomeDear David, thank you for sharing your thoughts. It's really heartening to hear how much care and compassion the staff at Sun Court are showing your wife. I'm glad to hear you feel they are doing such an excellent job.
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Review of

Sun Court Nursing Home

from Linda D (Next of Kin) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very pleased when we arrived. Everything looked clean. The staff were on hand and the care and attention has continued throughout her stay. We are very happy and more importantly, so is she. Although bedbound, staff are constantly checking on her, having a chat. She is always clean as is her
room and the bedclothes are spotless.
Reply from Beata Bialasik, home Manager at Sun Court Nursing HomeDear Linda, thank you so much for your kind words and positive feedback. It brings us great joy to hear that your experience with us has been satisfactory. Our dedicated staff members strive to provide the highest level of care and attention to all our residents, and we are happy that their efforts have been recognized. Our team takes pride in going above and beyond to make sure every resident feels valued and cared for.
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Review of

Sun Court Nursing Home

from S C (Daughter of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During December, the home was decorated beautifully, including crafts led by the activities coordinator. She has been a wonderful asset to the home, taking residents shopping for presents and finding activities to engage all interests and abilities with a limited budget. The home is not purpose-built,
but homely and recently redecorated. The staff are all very caring, some issues with limited language and daily chatter ability are slowly being addressed, and managers are aware of cultural differences when employing foreign staff.
Reply from Beata Bialasik, home Manager at Sun Court Nursing HomeThank you for taking the time to share your positive experiences with us. We're thrilled to hear that you enjoyed the beautifully decorated home during December, thanks to the efforts of our activities coordinator and the engaging crafts sessions. Our activities coordinator plays a crucial role in creating a vibrant and inclusive atmosphere, and we're delighted to hear that she has been a wonderful asset. Cultural sensitivity is a priority, and our management is committed to addressing any issues related to cultural differences. Your input is valuable, and we're grateful for your trust in us.
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Review of

Sun Court Nursing Home

from S G (Daughter of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sun Court Nursing Home provided exemplary nursing and care for our husband/father during his stay. His last few weeks of life were made very comfortable. The room was always warm, his bed clean and cosy. The food provided was tasty and met his dietary needs. Each and every staff member, from management
to support staff showed compassion, and nothing was too much trouble. The aura of calm was very reassuring to the family, and we were always made very welcome on our visits.
Reply from Beata Bialasik, home Manager at Sun Court Nursing HomeWe deeply appreciate your kind words and are grateful for the opportunity to have cared for your husband/father at Sun Court Nursing Home. It was our privilege to contribute to making his last weeks comfortable, and we are touched by your acknowledgement of our efforts.
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