Absolute Care Homes (Central) Ltd in West Midlands | 2 Care Homes

Review of
Boldmere Court Care Home
from Annalisa F (Daughter of Resident) published on 16 January 2026 Submitted via Website • Report

Overall Experience

Mum spent the last 4 months of her life at Boldmere Court & truly I don't know what we would have done without them. We cared for mum at home for as long as we could until we couldn't anymore. Seeing the level of care, kindness and compassion she received immediately from the team, gave us all a great

deal of peace of mind and we knew we'd made the right decision.
Over the 4 months the staff became like friends to us all as a family, they took time getting to know her & her likes and dislikes & listened to her. When mum's time was coming to an end, they supported and guided us through the process. Showing nothing but the highest level of care, comfort, respect & dignity to Mum and empathy to us. They respected mum''s RC faith to the very end & in the way they prepared her after death - something we will never forget. We can never thank all of the staff on the Oscott Floor enough and wouldn't hesitate to recommend Boldmere Court.

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Review of
Boldmere Court Care Home
from Sheila D (Sister of Resident) published on 3 November 2025 Submitted via Website • Report

Overall Experience

My brother was only in the home for a few days but they treated him with kindness and care.after he pass away they did everything they could to make it easy on the family. There attention to detail was beyond what we expected.
They went the extra mile to keep us up-to-date with everything they

did.
We would recommend this home.

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Review of
The Village Nursing Home
from Pat H (Wife of Resident) published on 27 October 2025 Submitted via Website • Report

Overall Experience

My husband came to The Village in November 2024 after a previous home could not manage his episodes of challenging behaviour due to his dementia. The facilities are excellent, the units are small and each unit is a family. The staff treated my husband with kindness and respect. The carers were so kind

to him and could not have shown him more care. They were also incredibly kind to us as his family. We cannot thank the carers enough for looking after him and us to the end.

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Review of
The Village Nursing Home
from Mary G (Wife of Resident) published on 19 September 2025 Submitted via Postal Card • Report

Overall Experience

My husband came to The Village when his Alzheimer's was already very advanced. His previous caring establishment has sent him away, they did not want to have to deal with his inability to behave normally. The staff at The Village did not bat an eyelid - they are true dementia specialists. They knew

what to do, how to manage behaviour, how to keep him safe. It wasn't easy - my husband was a big strong man, but he could no longer understand very basic things - how to sit, how to eat - and yet I never saw anyone become impatient with him. He was always treated with kindness, respect, understanding - every single carer was wonderful. The staff I didn't see clearly did just as wonderful a job - his clothes were always clean and fresh, his food was prepared specially when his ability to swallow diminished. Everyone seemed to know his name and the level of care he required. The Village is a place that truly caters for people with dementia, filled with staff who are caring and, in my eyes, all angels.

Reply from Kerry Jackson, Registered Manager at The Village Nursing HomeThankyou for your Kind words, The Village take pride in looking after those who face such difficulties with Dementia and Mental health, we do it with our hearts followed by our heads!! and the good thing is we are ALL under this understanding xxx

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Review of
Boldmere Court Care Home
from L O (Sister of Resident) published on 21 July 2025 Submitted via Postal Card • Report

Overall Experience

I have found Boldmere Court to be a homely and secure establishment for my brother. He has a pleasant room with en-suite facilities. The staff are friendly and very caring. Although his condition is causing some new challenges, the staff deal with the situation with kindness and dignity. I am confidence

that he is safe and well cared for, The management have a personal interest in their residents and for their well-being.

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Review of
The Village Nursing Home
from Wendy M (Friend of Resident) published on 4 July 2025 Submitted via Postal Card • Report

Overall Experience

The first time I visited, I was so impressed with the care and facilities offered. Every time I have visited, the care and quality have been excellent. The very first impression, on arrival, is quiet, peaceful, nothing like a residential care nursing home, so efficient. The staff is excellent and caring,

for each individual patient is so special. It warms my heart to know there is this special home. Always top quality, always 5-star every time, and dedicated staff to be praised.

Reply from Kerry Jackson, operations director at The Village Nursing HomeThankyou your views are very appreciated by all the staff and residents at The Village

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Review of
The Village Nursing Home
from Anita Margaret Y (Daughter of Resident) published on 4 July 2025 Submitted via Website • Report

Overall Experience

When we first visited The Village, it stood out from other Nursing homes. The atmosphere was friendly and warm. All staff, including the admin and management team, were hands-on in caring for residents and their families.
The whole team on the Birch floor did an amazing job initially in supporting

mom, always showing kindness and empathy, even when faced with challenging behaviour due to her complex dementia. Over the last three years, it always gave us peace of mind knowing that Mom was well looked after.
We recognise what it must take to run such a smooth operation. The Village has an amazing team at every level. We have always been greeted warmly. It is lovely that friends and family are welcome to visit residents in the relaxed atmosphere of the café area. They also run residents' meetings and a Dementia café where families can talk to others in the same position. Mom used to enjoy having her hair styled in Bluebells Salon by the activity staff. Excellent end of life care.

Reply from Kerry Jackson, operations director at The Village Nursing HomeThankyou this is lovely to hear and a little music to our ears

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Review of
The Village Nursing Home
from L S (Granddaughter of Resident) published on 20 June 2025 Submitted via Website • Report

Overall Experience

It's been a very worrying time while my Nan had been in this home.
The way she has been cared for has left me feeling shocked and heartbroken.
The staff are dishonest and show no care and empathy for patients dignity.
I was also refused entry at mealtimes to help encourage my Nan to eat. My Nan

is now back in hospital after their failings of providing the basics. Food and water.
Disgusting place.

Reply from Kerry Jackson, Registered Manager at The Village Nursing HomeThankyou for your comments and as stated in the previous replies my door is always open for a meeting to discuss, taking data protection and compliance into account it would be good to come with the POA or documented next of kin. I held a meeting on the 9/6/25 however those who had concerns did not come, which was a shame as I feel if the meeting had been attended by more than 1 person (who was unaware why the meeting had been called) then we could have supported with any concerns. I am sorry you have not felt our care was up to your standards and my door is always open to discuss under the above circumstances. There is a manager on site Monday to Friday 9am-5pm.

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Review of
The Village Nursing Home
from Teresa P (Daughter of Resident) published on 20 June 2025 Submitted via Website • Report

Overall Experience

Unfortunately I cannot put zero stars. This place comes across as clean and friendly... behind the scenes there is little patient care. My experience with a relative has been absolutely appalling. Unexplained injuries (bruises and skin tears), neglect of personal care, being left on a bed where they

couldn't even reach a drink, until their mood improves! Denial of supplements. Personal items missing, male attendants entering female patient rooms at night. If I could shut this place down today, I would. Don't be fooled peeps, check your relatives over, and often if they are in there!

Reply from Kerry Jackson, Registered Manager at The Village Nursing HomeThankyou for your comments and as stated in the previous replies my door is always open for a meeting to discuss, I held an arranged meeting on the 9/6/25 however those who had concerns did not come, which was a shame as I feel if the meeting had been attended by more than 1 person (who was unaware why the meeting had been called) then we could have supported with any concerns. I am sorry you have not felt our care was up to your standards and my door is always open to discuss under the above circumstances. There is a manager on site Monday to Friday 9am-5pm.

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Review of
The Village Nursing Home
from N W (Granddaughter of Resident) published on 18 June 2025 Submitted via Website • Report

Overall Experience

Really disappointed with the care afforded to my relative. It has been exceptionally poor and unsafe to the point she has been re admitted to hospital. She has personal belongings missing, I will not comment too much as it is an open enquiry into the care provider here. Staff were dismissive, management

were unresponsive and practice is poor. I cannot believe what we have experienced as a family through this provider and absolutely zero compassion, respect in anything. Just glad we trusted our gut instinct and I hope Dudley Council unpick this to pieces.

Reply from Kerry Jackson, Registered Manager at The Village Nursing HomeThankyou for your comments and as stated in the previous replies my door is always open for a meeting to discuss, taking data protection and compliance into account it would be good to come with the POA or documented next of kin. I held a meeting on the 9/6/25 however those who had concerns did not come, which was a shame as I feel if the meeting had been attended by more than 1 person (who was unaware why the meeting had been called) then we could have supported with any concerns. I am sorry you have not felt our care was up to your standards and my door is always open to discuss under the above circumstances. There is a manager on site Monday to Friday 9am-5pm.

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Review of
The Village Nursing Home
from K S (Daughter of Resident) published on 18 June 2025 Submitted via Website • Report

Overall Experience

How much looks can be deceiving. Trusted this care home with my mom. Thankfully now back in hospital safe and secure abd receiving the right care. Awful home, the care given to her by staff has been appalling in the short time she has been there. My mom is covered in bruises, and frightened from

this experience. Clothes lost, drinks not left in reach for her to reach, left on the bed, we repeatedly told staff that no male staff should enter her room or give personal care but this was not adhered to. Please check your loved ones if they are here, listen to them. This place needs investigating right now to stop anyone else going through what we have been through. I cannot score nil or minus, I would if I could they are not worthy of 1 star.

Reply from Kerry Jackson, Registered Manager at The Village Nursing HomeThankyou for your comments and my door is always open for a meeting to discuss, taking data protection and compliance into account it would be good to come with the POA or documented next of kin. I held a meeting on the 9/6/25 however those who had concerns did not come, which was a shame as I feel if the meeting had been attended by more than 1 person (who was unaware why the meeting had been called) then we could have supported with any concerns. I am sorry you have not felt our care was up to your standards and my door is always open to discuss under the above circumstances. There is a manager on site Monday to Friday 9am-5pm please feel free to speak with your family and we can organise things.

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Review of
The Village Nursing Home
from Joe R (Grandson of Resident) published on 18 June 2025 Submitted via Website • Report

Overall Experience

My nan stayed here after the hospital discharge. As a whole family we quickly realised this place was not for her as she did not receive support she needed. As per review policy I cannot go into to much details in case the review doesn't get published, but myself and other family members would not recommend

the care home and would advise family members to visit as often as possible.

Reply from Kerry Jackson, Registered Manager at The Village Nursing HomeThankyou Joe, for your comments, my door is always open for a meeting to discuss, taking data protection and compliance into account it would be good to come with the POA or documented next of kin. I held a meeting on the 9/6/25 however those who had concerns did not come, which was a shame as I feel if the meeting had been attended by more than 1 person (who was unaware why the meeting had been called) then we could have supported with any concerns. I am sorry you have not felt our care was up to your standards and my door is always open to discuss under the above circumstances. There is a manager on site Monday to Friday 9am-5pm please feel free to speak with your family and we can organise things.

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Review of
Boldmere Court Care Home
from C D (Son of Resident) published on 29 May 2025 Submitted via Website • Report

Overall Experience

After our father's sudden fall, he was hospitalised and paralysed. Soon after, he was diagnosed with aggressive cancer. He asked that we, his sons, be fully informed and explain his care to him. Though unaware he was nearing the end, he wanted us constantly by his side.

Honouring that wish was exhausting,

but we were determined. When he moved to Boldmere Court Care Home, we were welcomed as family. From day one, the staff showed genuine compassion and respect - to him and to us.

In his final week, we lived there. Nothing was too much trouble. Their kindness made an unbearable time more bearable. They cared for our father with dignity and love, and extended that same care to us.

We are deeply grateful!

Reply from Kerry Jackson, operations director at Boldmere Court Care HomeThankyou, this review means a lot to the staff, who all grew close to both Dad and yourselves. It was an honour and privilege to look after dad.

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Review of
Boldmere Court Care Home
from Clive P (Son-in-law of Resident) published on 18 April 2025 Submitted via Postal Card • Report

Overall Experience

All the Staff at Boldmere Court are great, really friendly and helpful. They treat the patients with the greatest respect. The Nurses know their jobs well and carry out their duties with full diligence. The home is kept very clean and, from what I have seen, the food and drinks are fine. I wouldn't

hesitate to recommend this care home to anyone.

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Review of
Boldmere Court Care Home
from J P (Daughter of Resident) published on 15 April 2025 Submitted via Postal Card • Report

Overall Experience

My father requested Boldmere Court. Management and staff are all outstanding. Have visited everyday for 6mths and no problems or complaints. Very hard and difficult job to do. Superb nursing home, salute all of them for dedicating their time to this caring. Positive experience and helpful.

Reply from Kerry Jackson, operations director at Boldmere Court Care HomeThankyou for your kind words, Boldmere team thank you

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Review of
The Village Nursing Home
from Clive C (Nephew of Resident) published on 17 January 2025 Submitted via Postal Card • Report

Overall Experience

Our uncle passed away at The Village on 8th December. He was passed from pillar to post by hospitals and care homes, but we are so grateful that his final resting place was with you. You eased his pain and treated him with humanity. He died peacefully in a caring environment. Your staff are fantastic

and we are grateful beyond words. You gave him back his dignity. Thank you so much.

Reply from Kerry Jackson, Registered Manager at The Village Nursing HomeWe at The Village are proud to do what we do! But are privileged to meet and work with the residents and families we meet along the way. It was our honour to support you all within the process and work with you to have a good care home experience and to see we were much more than a home we are all a family.

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Review of
The Village Nursing Home
from Sue G (Niece of Resident) published on 7 January 2025 Submitted via Postal Card • Report

Overall Experience

My uncle was moved here with other homes not being able to cope. We have found nothing but friendliness and care.

Reply from Kerry Jackson, Kerry Jackson at The Village Nursing HomeThank you for your review, best wishes from the Village team.

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Review of
The Village Nursing Home
from A D (Granddaughter of Resident) published on 6 January 2025 Submitted via Postal Card • Report

Overall Experience

On our first experience with the home, we were very impressed with the standard of care, cleanliness and kindness shown both to our relatives and all family. Nothing was too much trouble.
Nan's care was second to none when asked she was attended to promptly.
We would like to thank you all for your

support during the short time she was in your care.

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Review of
The Village Nursing Home
from Wayne P (Next of Kin) published on 7 November 2024 Submitted via Website • Report

Overall Experience

I have frequently visited the home on multiple times per week for a few years now and I can honestly say from the moment you walk through the door the place is welcoming and a happy vibe greets you. The management staff are magnificent and the staff are always there if you need them. Staff are well

trained and you can tell that their main aim is to ensure residents are clean, happy and well looked after. I would recommend anyone who has negative comments about this place should really take a look at other care homes to recognise just how good The Village Nursing Home really is. I have visited many but none compare to this for care, kindness, and cleanliness. And very knowledgeable staff and management. Well done.

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Review of
The Village Nursing Home
from Karen B (Daughter of Resident) published on 23 October 2024 Submitted via Postal Card • Report

Overall Experience

The care at The Village is absolutely fantastic. The staff cares for residents with professionalism, understanding, dignity, care, and love. We cannot praise the staff highly enough, they are kind, and compassionate and listen to the resident's needs with lots of reassurance, hugs, and care. The overall

experience from management, food, facilities, security, cleanliness, etc is so impressive, second to none. The genuine care is also extended to residents' loved ones, everyone is looked after at The Village and you have our sincere gratitude.

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Care Homes Owned by Absolute Care Homes (Central) Ltd in West Midlands

Absolute Care Homes (Central) Ltd Locations in West Midlands (2)

Absolute Care Homes (Central) Ltd Reviews in West Midlands (68)

Boldmere Court Care Home

Boldmere Court Care Home

The Village Nursing Home

The Village Nursing Home

Boldmere Court Care Home

The Village Nursing Home

The Village Nursing Home

The Village Nursing Home

The Village Nursing Home

The Village Nursing Home

The Village Nursing Home

The Village Nursing Home

Boldmere Court Care Home

Boldmere Court Care Home

Boldmere Court Care Home

The Village Nursing Home

The Village Nursing Home

The Village Nursing Home

The Village Nursing Home

The Village Nursing Home

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