Care Home Owned by First Care Homes Group in Suffolk

Reply from Sharon Bowen, Customer Relations at Park View Care HomeThank you very much for taking the time to share such thoughtful and positive feedback about Park View.
We are delighted to hear that you feel welcomed, reassured, and supported by our staff. Your comments about their kindness, willingness to help, and commitment to ensuring high standards of care mean a great deal to us. We place great importance on the vital aspects of care you mention, including dignity, hygiene, hydration, and regular routines, and it is very encouraging to know these efforts are recognised.
We are also pleased that you value the cleanliness and warmth of the home, the availability of food and drink, and the range of daily activities offered to support both mental and physical wellbeing. Your feedback will be shared with the whole team, as it reflects the dedication and compassion they bring to their roles every day.
Thank you again for your kind words and continued support.

Reply from Sharon Bowen, Customer Relations at Park View Care HomeThank you so much for taking the time to share such a thoughtful review.
We are delighted to hear that you felt fully supported during your respite stay and that our team's professionalism, friendliness, and teamwork made a positive difference to your experience. It is especially pleasing to know you enjoyed the food and found it to be very tasty.
Your kind words about our strengthening coach are greatly appreciated. We're very glad his regular visits helped encourage a "can-do attitude" and supported your recovery following your hip replacement. Your feedback will be shared with the whole team, who will be encouraged to know their care and dedication were so meaningful.
We wish you continued progress in your recovery and thank you again for your warm recommendation.

Reply from Sharon Bowen, Customer Relations at Park View Care HomeThank you for taking the time to share your experience and for trusting us with your husband's care. We understand how difficult the decision must have been after more than 20 years of looking after him at home, and we truly appreciate the depth of your dedication and the very high standards you rightly expect.
We are pleased to hear that, overall, Park View has met those standards and that your husband's complex needs are being supported to your satisfaction. We also appreciate your honesty in highlighting the issues that have arisen along the way. Your willingness to work with us, especially through face-to-face communication, has been invaluable in helping us resolve concerns and continue improving the quality of care.

Reply from Sharon Bowen, Customer Relations at Park View Care HomeThank you for highlighting these issues - your advocacy is playing a crucial role in ensuring your husband receives the level of care he needs and deserves. we are hear to help

Reply from Sharon Bowen, Customer Relations at Park View Care HomeThank you so much for your kind and thoughtful message. It truly means a great deal to all of us here at Park View.
We feel privileged to care for your mother and are delighted to hear how much she enjoys the activities, especially the singing sessions. It's wonderful to know that they bring her joy and connection, particularly given her visual and hearing challenges. We always strive to create a supportive, stimulating, and welcoming environment for all our residents, and it's heartening to hear that this has made a positive difference for your mum.
Your words of appreciation will be shared with the entire team-they will be absolutely thrilled to know their care and dedication are making such a meaningful impact.

Reply from Sharon Bowen, Customer Relations at Park View Care HomeIt was such a pleasure to have mum in our care, im so happy that she blossomed while being at Park View. i will ensure that att staff see this review. if your ever in England please pop along for a coffee we would all love to see you

Reply from Sharon Bowen, Customer Relations at Park View Care Homethank you so much for this lovely review, it is our pleasure to be able to look after your Mother in Law. i will ensure that all staff read this wonderful review

Reply from Sharon Bowen, Customer Relations at Park View Care Homethank you do much for writing us this lovely review, its a pleasure to look after dad and he has settled in really well

Reply from Sharon Bowen, Customer Relations at Park View Care Homethank you so much for these lovely kind words, its been lovely seeing you also come back to say hello and seeing you again having a coffee. you are always welcome and it was pleasure to be able to care for your husband

Reply from Sharon Bowen, Customer Relations at Park View Care Homethank you so much for this review, its such a great pleasure to be able to care for mum. i have to agree she has settled wonderfully. i will ensure all the hear of these kind words

Reply from Sharon Bowen, Customer Relations at Park View Care Homethank you so much for this lovely review, its a pleasure to care for your loved one. i will ensure that this is past on to all staff at Park View

Reply from Sharon Bowen, Customer Relations at Park View Care HomeThank you for such kind words, it's a pleasure to be able to care for your wife and also meet you. I will ensure that I tell the staff of this kind review.