Care Homes Owned by First Care Homes Group in Suffolk

Although my holiday was postponed my father decided he still wanted to stay on respite. From the moment he arrived to the moment he left I have nothing but great things to say about his stay. Everyone was so welcoming, attentive, genuinely interested in my father and listened to his stories eagerly. His mental health improved, his mobility improved along with his appetite! He took part in activities and even sang with my son on karaoke! Now he is back home with me, I have a lot to live up to. He is now looking forward to further respite in the New Year!

It was a wonderful experience for mum, and I can't thank the staff enough for all their care.

Excellent care for my mother at this home and she is very happy in their capable hands.

Are there any negatives ? As a visitor the only minor issue is the car park has been full at times - there is plenty of parking 150 yds along the side road.

All I can say is a cup of tea on tap!!

My experience has been very good. All staff very friendly. I feel I am not ready to stay at the moment. But would come back when the time comes.

Staff at Park View Care Home have gone out of their way to make my aunt feel at home. Following a traumatic time for her and a sudden change of everyday life Park View provided all the support and understanding she needed. Seeing her being so well cared for is a huge relief for us. It is a pleasure to visit this bright, friendly home with several well-thought-through areas to relax in and chat - my aunt particularly liked the garden. Thank you all at Park View - I highly recommend you!

Excellent care home , with excellent staff who really care about their residents whom they care for. The staff always make you feel very welcome when visiting. The home is always clean and tidy. They have plenty of activities to keep the residents entertained.

I had no hesitation in choosing Park View again this year when my dad needed 2 weeks' respite care while my mum had a well-deserved rest. Last year, both my parents stayed at Park View for 3 weeks while their bathroom was being renovated, and the excellent experience they had made the decision an easy one. The staff are outstanding. They are caring, compassionate, professional, and always treat residents with dignity and respect. As a family it gives us great peace of mind knowing my dad is in safe capable hands. The staff go above and beyond. I would like to thank everyone at Park View for the wonderful care and support. Park View is a truly special place.

With Mum having spent 2 periods of respite at Park View, we had no hesitation in suggesting she came to stay on a permanent basis at the beginning of the year; once it became clear her needs could no longer be met at home.

She was welcomed back by the staff - always greeting her by her first name - and the nursing staff could not have been more attentive, treating Mum with dignity and respect at all times. Thank you to everyone who looked after Mum; it certainly gave us piece of mind as a family to know that she was being so well looked after.

We would have no hesitation in recommending Park View to anyone who may be considering staying here - respite or long term - either for themselves, or for a family member.

Thank you.

When it comes to choosing care for a loved one, there isn't a single approach that suits everyone. It's a very personal decision, shaped by visits, conversations with staff, and the experiences of others. While everyone's expectations are different, what matters most is finding a place where you feel comfortable, supported, and confident that your loved one will be treated with kindness and respect. My mother was quite unwell when she moved into Park View two years ago, but she was warmly welcomed from the very beginning. We quickly felt reassured by the carers, and they have consistently lived up to that trust. With the right support, Mum's health has become more stable. She is always clean, well cared for, enjoys a varied menu, and receives her important medication on time. If there are any questions or concerns, Carol and her team are immediately receptive to answer them. Caring is one of the most challenging professions, but it's also such an important and necessary service.

All the staff at Park View are brilliant, no complaints at all, very caring people.

I can't thank the team at Park View Care Home enough for the outstanding care they've given my mum over the past year. The staff are warm, attentive, and genuinely compassionate, always treating her with dignity and respect.

It's so reassuring to know she's in a safe and welcoming environment. The carers go above and beyond, and she's always encouraged to take part in activities, which keeps her happy and engaged. The activity organisers truly go above and beyond, creating meaningful experiences. It's especially important for those with dementia to be stimulated, and I've been impressed that activities here are always inclusive-something I haven't seen in other homes.

The food is outstanding, with a great variety of well-prepared meals.

Communication with the family is excellent, and the home is always clean and comfortable.

I highly recommend Park View Care Home-it gives us real peace of mind.

My mother in law stayed for three weeks but was due to stay five weeks for respite while my father in law had major surgery, he is her full time carer. She became very unresponsive and so the family removed her and she went into hospital with health issues due to acute dehydration, she had suffered a heart attack too, when released from hospital end of life care was put in place. Sue suffers dementia and is completely dependent and non verbal! Had park view communicated with the family or doctor this could have been a very different story.

Staff at Park View are all welcoming, caring, loving and friendly, going out of their way to help. Even if it's not their job, they will find someone else who can help. The home is always clean, warm, with food and drink available. I'm always reassured that staff never neglect the vital aspects of care - regular toilet routines, hydration, hygiene, washing/dressing assistance - this is the sign of a truly caring home, and activities are offered daily to stimulate mind and body.

During my two week respite stay I felt fully supported by all the staff who consistently acted in a professional, friendly and caring manner and demostrated a great aptitude to team working. The food was very, very tasty. I also particularly appreciated the regular visits from the physiotherapist who encouraged in me a "can do attitude" and helped me in my convalescence from a hip replacement operation.

A very caring, cheerful environment. Staff excellent. Room lovely. Food very good.

After looking after my husband at home for over 20 years from an awful debilitating disease I vowed never to use a care home for him. However this decision was taken away from me due to his and mine deteriorating health. I also have experience working in a care home . Because of looking after him for so long I have very, very high standards regarding my husbands care and was determined not to let his care lapse in any way on admission to Park View. He has very complex needs which I demand are met to a very high standard. Overall Park View has met these standards. There has been issues with my husband's care but with communication with the management and staff and time these have been generally resolved . My experience is any problems have to be sorted face to face and that is the key for harmony between care providers and clients. Overall Management and staff are very approachable with any issues I have.

When first admitted to care home it took a few months for the home to gain understanding of my husband's specialist needs because he lacks capacity and is unable to let staff know what he requires. He cannot hold a vessel to drink himself and needs feeding so it needs regular and experienced staff who understand this to ensure he does not dehydrate and lose weight. He also needs good help to position in his chair and bed correctly and ensure he is kept clean. I speak to staff directly and ask for things to be corrected if not ok and most regulars know his requirements. On the nursing and general health side, records do not seem to be understood and known by all parties, ie hospital/GP/nursing and other agencies.

My 98-year-old mother has been a resident in Park View, Ipswich, for just over three years. She has received exemplary care from everyone. The house is beautifully furnished, clean and welcoming. It is very well designed and managed. All the residents enjoy the food. My mother is no exception. Mum is really enjoying the singing sessions and other sensory activities. These are especially important to her as she is partially blind and very hard of hearing. Thank you everyone at Park View, from her children and grandchildren and their partners. Cheers!

I say to everybody at Park View thank you for looking after me with the food, the activities and the clean room and everywhere in building and garden. Also my cup of tea in morning and drink at night.