First Care Homes Group in Suffolk | 1 Care Home

Review of
Park View Care Home
from S S (Wife of Resident) published on 12 December 2025 Submitted via Website • Report

Overall Experience

After looking after my husband at home for over 20 years from an awful debilitating disease I vowed never to use a care home for him. However this decision was taken away from me due to his and mine deteriorating health. I also have experience working in a care home . Because of looking after him for

so long I have very, very high standards regarding my husbands care and was determined not to let his care lapse in any way on admission to Park View. He has very complex needs which I demand are met to a very high standard. Overall Park View has met these standards. There has been issues with my husband's care but with communication with the management and staff and time these have been generally resolved . My experience is any problems have to be sorted face to face and that is the key for harmony between care providers and clients. Overall Management and staff are very approachable with any issues I have.

Reply from Sharon Bowen, Customer Relations at Park View Care HomeThank you for taking the time to share your experience and for trusting us with your husband's care. We understand how difficult the decision must have been after more than 20 years of looking after him at home, and we truly appreciate the depth of your dedication and the very high standards you rightly expect.
We are pleased to hear that, overall, Park View has met those standards and that your husband's complex needs are being supported to your satisfaction. We also appreciate your honesty in highlighting the issues that have arisen along the way. Your willingness to work with us, especially through face-to-face communication, has been invaluable in helping us resolve concerns and continue improving the quality of care.

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Review of
Park View Care Home
from S V (Wife of Resident) published on 4 December 2025 Submitted via Postal Card • Report

Overall Experience

When first admitted to care home it took a few months for the home to gain understanding of my husband's specialist needs because he lacks capacity and is unable to let staff know what he requires. He cannot hold a vessel to drink himself and needs feeding so it needs regular and experienced staff who

understand this to ensure he does not dehydrate and lose weight. He also needs good help to position in his chair and bed correctly and ensure he is kept clean. I speak to staff directly and ask for things to be corrected if not ok and most regulars know his requirements. On the nursing and general health side, records do not seem to be understood and known by all parties, ie hospital/GP/nursing and other agencies.

Reply from Sharon Bowen, Customer Relations at Park View Care HomeThank you for highlighting these issues - your advocacy is playing a crucial role in ensuring your husband receives the level of care he needs and deserves. we are hear to help

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Review of
Park View Care Home
from Jeff D (Son of Resident) published on 24 October 2025 Submitted via Postal Card • Report

Overall Experience

My 98-year-old mother has been a resident in Park View, Ipswich, for just over three years. She has received exemplary care from everyone. The house is beautifully furnished, clean and welcoming. It is very well designed and managed. All the residents enjoy the food. My mother is no exception. Mum is

really enjoying the singing sessions and other sensory activities. These are especially important to her as she is partially blind and very hard of hearing. Thank you everyone at Park View, from her children and grandchildren and their partners. Cheers!

Reply from Sharon Bowen, Customer Relations at Park View Care HomeThank you so much for your kind and thoughtful message. It truly means a great deal to all of us here at Park View.
We feel privileged to care for your mother and are delighted to hear how much she enjoys the activities, especially the singing sessions. It's wonderful to know that they bring her joy and connection, particularly given her visual and hearing challenges. We always strive to create a supportive, stimulating, and welcoming environment for all our residents, and it's heartening to hear that this has made a positive difference for your mum.
Your words of appreciation will be shared with the entire team-they will be absolutely thrilled to know their care and dedication are making such a meaningful impact.

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Review of
Park View Care Home
from Geoff B (Respite Resident) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

I say to everybody at Park View thank you for looking after me with the food, the activities and the clean room and everywhere in building and garden. Also my cup of tea in morning and drink at night.

Reply from Sharon Bowen, Customer Relations at Park View Care HomeThank you for your review, it was such a pleasure to have you in our care and i hope you will return again someday.i will ensure the team are aware of your thankfulness. please pop along again for a cup of tea and slice of cake

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Review of
Park View Care Home
from Berenice H (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report

Overall Experience

Mum was resistant to care and wanted to live in her own home. She became poorly as a result but needed care badly as she was falling and had some serious health issues. The thing is that unlike children adults can be difficult to suggest loving advice to and this can cause stress and concern. The day

came that mum eventually was admitted to Park View.
This was a turning point. She immediately began to return to her old self due to constant care and attention.
Mum began to take an interest in things, though she was always a private person. With help her appearance and personality blossomed. She really loved the food and her room which looked onto the garden. Cheerful company of the nurses and staff did so much to make her enjoy life again. Thanks to Park View and everyone who looked after mum. She was very happy there and gave she and I some peace of mind.

Reply from Sharon Bowen, Customer Relations at Park View Care HomeIt was such a pleasure to have mum in our care, im so happy that she blossomed while being at Park View. i will ensure that att staff see this review. if your ever in England please pop along for a coffee we would all love to see you

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Review of
Park View Care Home
from John R (Son of Resident) published on 8 September 2025 Submitted via Postal Card • Report

Overall Experience

Great place for Dad. Staff lovely and professional. Relaxed atmosphere. Great menu.

Reply from Sharon Bowen, Customer Relations at Park View Care Homethank you so much for this lovely review, it is such a pleasure to have dad in our care anf ii just love how he has settled into his new home. i will ensure that the team is aware of this review

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Review of
Park View Care Home
from K J (Daughter of Resident) published on 14 July 2025 Submitted via Postal Card • Report

Overall Experience

Amazing support received from all members of staff, from reception to kitchen staff, to carers and nurses, everyone was so caring, polite and friendly. Rooms are cleans and all areas well maintained. We couldn't have wished for better care for our mum.

Reply from Sharon Bowen, Customer Relations at Park View Care Homethank you so much for these kind words, i will ensure all teams are aware of this review.

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Review of
Park View Care Home
from Ruth H (Daughter-in-law of Resident) published on 2 July 2025 Submitted via Postal Card • Report

Overall Experience

The first impression of Park View Care Home is one of beauty and peace. The bistro area and garden are wonderful. When you move through the building the staff are so friendly and welcoming. In the dining area the staff are cheerful and helpful and the food is delicious. The care that my mother in law

receives is outstanding. Nothing is too much trouble and every small detail is notes and acted upon. We couldn't wish for anything better. Thank you so much.

Reply from Sharon Bowen, Customer Relations at Park View Care Homethank you so much for this lovely review, it is our pleasure to be able to look after your Mother in Law. i will ensure that all staff read this wonderful review

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Review of
Park View Care Home
from Natalie R (Daughter of Resident) published on 17 June 2025 Submitted via Postal Card • Report

Overall Experience

The management at Park View were very accommodating from the start. We were able to move Dad in quicker than expected, which proved a big help. From then our experience continued to be positive; the staff are kind and caring and have taken time to get to know our dad. The settings and facilities are

magnificent and the rooms are always clean and tidy. Ultimately it is a huge relief to know Dad is cared for and safe at Park View.

Reply from Sharon Bowen, Customer Relations at Park View Care Homethank you do much for writing us this lovely review, its a pleasure to look after dad and he has settled in really well

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Review of
Park View Care Home
from Mary H (Resident) published on 16 June 2025 Submitted via Postal Card • Report

Overall Experience

Clean and comfortable. Lovely staff and excellent care. Whatever I need/request is swiftly provided.

Reply from Sharon Bowen, Customer Relations at Park View Care Homethank you for this lovely review, its so lovely to see how far you have come since being here and im looking forward to seeing you progress further

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Review of
Park View Care Home
from Carole K (Wife of Resident) published on 11 June 2025 Submitted via Postal Card • Report

Overall Experience

My husband was in the care of Park View for 7 months before he died and was treated with respect and kindness during that time. The care home had a friendly atmosphere and staff were always available for me and my family when we visited (which was almost every day) with cheerfulness and practical help

when needed. My husband was probably not the easiest of the residents to deal with but he received good care and I know he appreciated that he was cared for at all times. At the end someone was with him in his room and the family and myself were grateful for that. Thank you.

Reply from Sharon Bowen, Customer Relations at Park View Care Homethank you so much for these lovely kind words, its been lovely seeing you also come back to say hello and seeing you again having a coffee. you are always welcome and it was pleasure to be able to care for your husband

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Review of
Park View Care Home
from Michael F (Son of Resident) published on 28 May 2025 Submitted via Website • Report

Overall Experience

My mother has been at Park View Care Home for just over a month now. All the staff have been very welcoming and have taken great care of her, and she is now settling in nicely. The home is kept beautifully clean, the food is very good and there are plenty of activities, so there is always something

to do. The staff are always visible and to hand, so the residents are obviously well looked after. The atmosphere is calm and friendly, and the staff say that their prime concern is that the residents should be happy. Thank you so much to all the staff.

Reply from Sharon Bowen, Customer Relations at Park View Care Homethank you so much for this review, its such a great pleasure to be able to care for mum. i have to agree she has settled wonderfully. i will ensure all the hear of these kind words

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Review of
Park View Care Home
from S C (Daughter of Resident) published on 19 May 2025 Submitted via Postal Card • Report

Overall Experience

My father was at the home for just a month. As relatives we looked forward to visiting as we felt welcome. The care and food and all the staff were amazing. We can't thank the home enough for dads care and would recommend it to anyone. Will miss visiting and the people. Absolutely brilliant home.

Reply from Sharon Bowen, Customer Relations at Park View Care Homewhat a pleasure it was as well, it was lovely to meet you all. you can always come back to visit whenever you want. we will always stick kettle on and fresh cakes will be available

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Review of
Park View Care Home
from Alan C (Son of Resident) published on 1 May 2025 Submitted via Postal Card • Report

Overall Experience

The care home management and staff were exceptional with my mother's stay and the passing of my mother. The friendly atmosphere was brilliant.
Thank you for everything.

Reply from Sharon Bowen, Customer Relations at Park View Care HomeMum was an absolute pleasure to look after. please make sure you pop along for a coffee to say hello

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Review of
Park View Care Home
from Alison C (Daughter of Resident) published on 10 April 2025 Submitted via Website • Report

Overall Experience

Very warm, caring environment and all staff kind and considerate. As a family we felt very confident in the care from all the staff. The tone was set from the start with the welcome that our loved one received, and the reassurance given to the family. There was a real understanding how this is a difficult

time when your loved one is requiring residential care.
Would highly recommend.

Reply from Sharon Bowen, Customer Relations at Park View Care Homethank you so much for this lovely review, its a pleasure to care for your loved one. i will ensure that this is past on to all staff at Park View

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Review of
Park View Care Home
from T S (Daughter of Resident) published on 31 March 2025 Submitted via Postal Card • Report

Overall Experience

All the staff have made my mum feel very welcome and loved. We had reservations about mum going into care but have been really impressed with the transition- aided by the caring team at Park View. She is now happy and settled in her new home.

Reply from Sharon Bowen, Customer Relations at Park View Care Homethank you so much for these kind words, i am so pleased that mum has settled in well with us and has joined our family. i will pass on these lovely review to all the staff

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Review of
Park View Care Home
from C L (Husband of Resident) published on 6 February 2025 Submitted via Postal Card • Report

Overall Experience

Hospital deemed my wife required 24/7 care. Myself and family were pleased with the location and quality of the home. Since then, despite being confined to bed, she has received excellent care and attention. Also staff have given myself and my daughter good support during our visits.
Would recommend

the home to anyone in need.

Reply from Sharon Bowen, Customer Relations at Park View Care HomeThank you for such kind words, it's a pleasure to be able to care for your wife and also meet you. I will ensure that I tell the staff of this kind review.

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Review of
Park View Care Home
from D E (Son of Resident) published on 23 January 2025 Submitted via Postal Card • Report

Overall Experience

Lovely care home. Clean and modern, staff are excellent and food is very good.
Car park can become full on busy days.

Reply from Sharon Bowen, Customer Relations at Park View Care HomeThank you for this lovely review, I will ensure the staff are aware of these kind words. Thank you for the feedback regarding the parking, we have taken this comment on board and this will be reviewed.

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Review of
Park View Care Home
from Janet N (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report

Overall Experience

I cannot rate Park View Care Home highly enough.
The staff made my Mum's final years the very best they could be and her inevitable passing was treated with dignity and compassion.
Mum spent 5 years at Park View and was treated with care and love. The staff are so special and the standard all care

homes should aim for.
Thank you all very much.

Reply from Sharon Bowen, Customer Relations at Park View Care HomeThank you so much this lovely review, I will ensure all the time read this. It was such a pleasure to be able to care for mum and also meet you all as a family, please come by and say hello from time to time. You are all sadly missed by all.

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Review of
Park View Care Home
from T C (Daughter of Resident) published on 9 January 2025 Submitted via Postal Card • Report

Overall Experience

My father was taken ill on a Sunday and my quick visit ended up staying for ten hours. During this time whilst we waited for the out-of-hours doctor, all of the care team not only ensured that my dad was ok but also looked after me ensuring that I ate something. It was a fantastic opportunity to witness

first-hand the days activities, meal times and all the team at work.
I am so pleased that I have found such a wonderful care home for my dad.

Reply from Sharon Bowen, Customer Relations at Park View Care HomeYour dad is a pleasure to look after, I am so pleased he decided to remain in our care. Hope you all had a lovely Christmas and New Year with us all at Park View.

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