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Care Home Owned by First Care Homes Group in Suffolk

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by First Care Homes Group in Suffolk

Only the locations & reviews in Suffolk for First Care Homes Group are showing below.

View the details of all 2 locations (with 301 reviews) owned by First Care Homes Group

First Care Homes Group Locations in Suffolk (1)

 - Browse 1 Care Home owned by First Care Homes Group in Suffolk
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Park View Care Home
1 Chantry Close, Ipswich IP2 0QR 
9.8 186 reviews
Park View Care Home, Ipswich, Suffolk
"Staff at Park View are all welcoming, caring, loving and friendly, going out of their way to help. Even if it's not their job, they will…"   Read all 186 reviews
  • from £1,495 / week
  • 69 Rooms
Location Type Care Home

Park View, part of First Care Homes is an attractive modern, purpose-built care home, providing residential, nursing and dementia care for up to 61 elderly people. Close to local transport and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

First Care Homes Group Reviews in Suffolk (186)

9.8

First Care Homes Group has a Group Review Score of 9.8 (9.825) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to First Care Homes Group must have a Review Score.

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Review of

Park View Care Home

from P M (Son-in-law of Resident) published on 6 February 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother in law stayed for three weeks but was due to stay five weeks for respite while my father in law had major surgery, he is her full time carer. She became very unresponsive and so the family removed her and she went into hospital with health issues due to acute dehydration, she had suffered
a heart attack too, when released from hospital end of life care was put in place. Sue suffers dementia and is completely dependent and non verbal! Had park view communicated with the family or doctor this could have been a very different story.
Reply from Carol Rhind, Manager at Park View Care HomeWhile we cannot discuss individual care details publicly, the wellbeing and safety of our residents is always our priority. We do not recognise some of the claims made in this review, and no concerns were raised with the home during your mother-in-law's stay. A request for a refund was considered in line with our terms and was declined accordingly.
We understand how difficult these circumstances can be for families and extend our sympathies during this time.
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Review of

Park View Care Home

from S W (Daughter of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff at Park View are all welcoming, caring, loving and friendly, going out of their way to help. Even if it's not their job, they will find someone else who can help. The home is always clean, warm, with food and drink available. I'm always reassured that staff never neglect the vital aspects of care
- regular toilet routines, hydration, hygiene, washing/dressing assistance - this is the sign of a truly caring home, and activities are offered daily to stimulate mind and body.
Reply from Sharon Bowen, Customer Relations at Park View Care HomeThank you very much for taking the time to share such thoughtful and positive feedback about Park View.
We are delighted to hear that you feel welcomed, reassured, and supported by our staff. Your comments about their kindness, willingness to help, and commitment to ensuring high standards of care mean a great deal to us. We place great importance on the vital aspects of care you mention, including dignity, hygiene, hydration, and regular routines, and it is very encouraging to know these efforts are recognised.
We are also pleased that you value the cleanliness and warmth of the home, the availability of food and drink, and the range of daily activities offered to support both mental and physical wellbeing. Your feedback will be shared with the whole team, as it reflects the dedication and compassion they bring to their roles every day.
Thank you again for your kind words and continued support.
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Review of

Park View Care Home

from Elisabetta R (Respite Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
During my two week respite stay I felt fully supported by all the staff who consistently acted in a professional, friendly and caring manner and demostrated a great aptitude to team working. The food was very, very tasty. I also particularly appreciated the regular visits from the physiotherapist who
encouraged in me a "can do attitude" and helped me in my convalescence from a hip replacement operation.
Reply from Sharon Bowen, Customer Relations at Park View Care HomeThank you so much for taking the time to share such a thoughtful review.
We are delighted to hear that you felt fully supported during your respite stay and that our team's professionalism, friendliness, and teamwork made a positive difference to your experience. It is especially pleasing to know you enjoyed the food and found it to be very tasty.
Your kind words about our strengthening coach are greatly appreciated. We're very glad his regular visits helped encourage a "can-do attitude" and supported your recovery following your hip replacement. Your feedback will be shared with the whole team, who will be encouraged to know their care and dedication were so meaningful.
We wish you continued progress in your recovery and thank you again for your warm recommendation.
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Review of

Park View Care Home

from Susan S (Wife of Resident) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very caring, cheerful environment. Staff excellent. Room lovely. Food very good.
Reply from Sharon Bowen, Customer Relations at Park View Care Homethank you for this lovely review, it was such a pleasure to get to know both, if your passing by please drop for a cup of tea and slice of cake
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Review of

Park View Care Home

from S S (Wife of Resident) published on 12 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
After looking after my husband at home for over 20 years from an awful debilitating disease I vowed never to use a care home for him. However this decision was taken away from me due to his and mine deteriorating health. I also have experience working in a care home . Because of looking after him for
so long I have very, very high standards regarding my husbands care and was determined not to let his care lapse in any way on admission to Park View. He has very complex needs which I demand are met to a very high standard. Overall Park View has met these standards. There has been issues with my husband's care but with communication with the management and staff and time these have been generally resolved . My experience is any problems have to be sorted face to face and that is the key for harmony between care providers and clients. Overall Management and staff are very approachable with any issues I have.
Reply from Sharon Bowen, Customer Relations at Park View Care HomeThank you for taking the time to share your experience and for trusting us with your husband's care. We understand how difficult the decision must have been after more than 20 years of looking after him at home, and we truly appreciate the depth of your dedication and the very high standards you rightly expect.
We are pleased to hear that, overall, Park View has met those standards and that your husband's complex needs are being supported to your satisfaction. We also appreciate your honesty in highlighting the issues that have arisen along the way. Your willingness to work with us, especially through face-to-face communication, has been invaluable in helping us resolve concerns and continue improving the quality of care.
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Review of

Park View Care Home

from S V (Wife of Resident) published on 4 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When first admitted to care home it took a few months for the home to gain understanding of my husband's specialist needs because he lacks capacity and is unable to let staff know what he requires. He cannot hold a vessel to drink himself and needs feeding so it needs regular and experienced staff who
understand this to ensure he does not dehydrate and lose weight. He also needs good help to position in his chair and bed correctly and ensure he is kept clean. I speak to staff directly and ask for things to be corrected if not ok and most regulars know his requirements. On the nursing and general health side, records do not seem to be understood and known by all parties, ie hospital/GP/nursing and other agencies.
Reply from Sharon Bowen, Customer Relations at Park View Care HomeThank you for highlighting these issues - your advocacy is playing a crucial role in ensuring your husband receives the level of care he needs and deserves. we are hear to help
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Review of

Park View Care Home

from Jeff D (Son of Resident) published on 24 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 98-year-old mother has been a resident in Park View, Ipswich, for just over three years. She has received exemplary care from everyone. The house is beautifully furnished, clean and welcoming. It is very well designed and managed. All the residents enjoy the food. My mother is no exception. Mum is
really enjoying the singing sessions and other sensory activities. These are especially important to her as she is partially blind and very hard of hearing. Thank you everyone at Park View, from her children and grandchildren and their partners. Cheers!
Reply from Sharon Bowen, Customer Relations at Park View Care HomeThank you so much for your kind and thoughtful message. It truly means a great deal to all of us here at Park View.
We feel privileged to care for your mother and are delighted to hear how much she enjoys the activities, especially the singing sessions. It's wonderful to know that they bring her joy and connection, particularly given her visual and hearing challenges. We always strive to create a supportive, stimulating, and welcoming environment for all our residents, and it's heartening to hear that this has made a positive difference for your mum.
Your words of appreciation will be shared with the entire team-they will be absolutely thrilled to know their care and dedication are making such a meaningful impact.
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Review of

Park View Care Home

from Geoff B (Respite Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I say to everybody at Park View thank you for looking after me with the food, the activities and the clean room and everywhere in building and garden. Also my cup of tea in morning and drink at night.
Reply from Sharon Bowen, Customer Relations at Park View Care HomeThank you for your review, it was such a pleasure to have you in our care and i hope you will return again someday.i will ensure the team are aware of your thankfulness. please pop along again for a cup of tea and slice of cake
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Review of

Park View Care Home

from Berenice H (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was resistant to care and wanted to live in her own home. She became poorly as a result but needed care badly as she was falling and had some serious health issues. The thing is that unlike children adults can be difficult to suggest loving advice to and this can cause stress and concern. The day
came that mum eventually was admitted to Park View.
This was a turning point. She immediately began to return to her old self due to constant care and attention.
Mum began to take an interest in things, though she was always a private person. With help her appearance and personality blossomed. She really loved the food and her room which looked onto the garden. Cheerful company of the nurses and staff did so much to make her enjoy life again. Thanks to Park View and everyone who looked after mum. She was very happy there and gave she and I some peace of mind.
Reply from Sharon Bowen, Customer Relations at Park View Care HomeIt was such a pleasure to have mum in our care, im so happy that she blossomed while being at Park View. i will ensure that att staff see this review. if your ever in England please pop along for a coffee we would all love to see you
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Review of

Park View Care Home

from John R (Son of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great place for Dad. Staff lovely and professional. Relaxed atmosphere. Great menu.
Reply from Sharon Bowen, Customer Relations at Park View Care Homethank you so much for this lovely review, it is such a pleasure to have dad in our care anf ii just love how he has settled into his new home. i will ensure that the team is aware of this review
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Review of

Park View Care Home

from K J (Daughter of Resident) published on 14 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing support received from all members of staff, from reception to kitchen staff, to carers and nurses, everyone was so caring, polite and friendly. Rooms are cleans and all areas well maintained. We couldn't have wished for better care for our mum.
Reply from Sharon Bowen, Customer Relations at Park View Care Homethank you so much for these kind words, i will ensure all teams are aware of this review.
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Review of

Park View Care Home

from Ruth H (Daughter-in-law of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The first impression of Park View Care Home is one of beauty and peace. The bistro area and garden are wonderful. When you move through the building the staff are so friendly and welcoming. In the dining area the staff are cheerful and helpful and the food is delicious. The care that my mother in law
receives is outstanding. Nothing is too much trouble and every small detail is notes and acted upon. We couldn't wish for anything better. Thank you so much.
Reply from Sharon Bowen, Customer Relations at Park View Care Homethank you so much for this lovely review, it is our pleasure to be able to look after your Mother in Law. i will ensure that all staff read this wonderful review
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Review of

Park View Care Home

from Natalie R (Daughter of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management at Park View were very accommodating from the start. We were able to move Dad in quicker than expected, which proved a big help. From then our experience continued to be positive; the staff are kind and caring and have taken time to get to know our dad. The settings and facilities are
magnificent and the rooms are always clean and tidy. Ultimately it is a huge relief to know Dad is cared for and safe at Park View.
Reply from Sharon Bowen, Customer Relations at Park View Care Homethank you do much for writing us this lovely review, its a pleasure to look after dad and he has settled in really well
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Review of

Park View Care Home

from Mary H (Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean and comfortable. Lovely staff and excellent care. Whatever I need/request is swiftly provided.
Reply from Sharon Bowen, Customer Relations at Park View Care Homethank you for this lovely review, its so lovely to see how far you have come since being here and im looking forward to seeing you progress further
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Review of

Park View Care Home

from Carole K (Wife of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was in the care of Park View for 7 months before he died and was treated with respect and kindness during that time. The care home had a friendly atmosphere and staff were always available for me and my family when we visited (which was almost every day) with cheerfulness and practical help
when needed. My husband was probably not the easiest of the residents to deal with but he received good care and I know he appreciated that he was cared for at all times. At the end someone was with him in his room and the family and myself were grateful for that. Thank you.
Reply from Sharon Bowen, Customer Relations at Park View Care Homethank you so much for these lovely kind words, its been lovely seeing you also come back to say hello and seeing you again having a coffee. you are always welcome and it was pleasure to be able to care for your husband
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Review of

Park View Care Home

from Michael F (Son of Resident) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Park View Care Home for just over a month now. All the staff have been very welcoming and have taken great care of her, and she is now settling in nicely. The home is kept beautifully clean, the food is very good and there are plenty of activities, so there is always something
to do. The staff are always visible and to hand, so the residents are obviously well looked after. The atmosphere is calm and friendly, and the staff say that their prime concern is that the residents should be happy. Thank you so much to all the staff.
Reply from Sharon Bowen, Customer Relations at Park View Care Homethank you so much for this review, its such a great pleasure to be able to care for mum. i have to agree she has settled wonderfully. i will ensure all the hear of these kind words
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Review of

Park View Care Home

from S C (Daughter of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was at the home for just a month. As relatives we looked forward to visiting as we felt welcome. The care and food and all the staff were amazing. We can't thank the home enough for dads care and would recommend it to anyone. Will miss visiting and the people. Absolutely brilliant home.
Reply from Sharon Bowen, Customer Relations at Park View Care Homewhat a pleasure it was as well, it was lovely to meet you all. you can always come back to visit whenever you want. we will always stick kettle on and fresh cakes will be available
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Review of

Park View Care Home

from Alan C (Son of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home management and staff were exceptional with my mother's stay and the passing of my mother. The friendly atmosphere was brilliant.
Thank you for everything.
Reply from Sharon Bowen, Customer Relations at Park View Care HomeMum was an absolute pleasure to look after. please make sure you pop along for a coffee to say hello
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Review of

Park View Care Home

from Alison C (Daughter of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very warm, caring environment and all staff kind and considerate. As a family we felt very confident in the care from all the staff. The tone was set from the start with the welcome that our loved one received, and the reassurance given to the family. There was a real understanding how this is a difficult
time when your loved one is requiring residential care.
Would highly recommend.
Reply from Sharon Bowen, Customer Relations at Park View Care Homethank you so much for this lovely review, its a pleasure to care for your loved one. i will ensure that this is past on to all staff at Park View
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Review of

Park View Care Home

from T S (Daughter of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have made my mum feel very welcome and loved. We had reservations about mum going into care but have been really impressed with the transition- aided by the caring team at Park View. She is now happy and settled in her new home.
Reply from Sharon Bowen, Customer Relations at Park View Care Homethank you so much for these kind words, i am so pleased that mum has settled in well with us and has joined our family. i will pass on these lovely review to all the staff
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Awards / Recognitions (0)

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