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9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by First Care Homes Group
First Care Homes Group operate two care accommodations located in Cambridge and Ipswich. They have been purpose-built to provide skilled and versatile nursing packages that are tailored to the individual.

An active and interesting lifestyle is supported alongside person-centred care, with the teams experienced in many complex and profound challenges.

First Care Homes Group Locations (2)

 - Browse 2 Care Homes owned by First Care Homes Group
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The Cambridgeshire Care Home
176-178 Cambridge Road, Great Shelford, Cambridge CB22 5JU 
9.8 118 reviews
The Cambridgeshire Care Home, Cambridge, Cambridgeshire
"We cannot thank this care home enough for the exceptional care provided to our mother, Lily, over the past two years-how quickly that time…"   Read all 118 reviews
  • from £1,795 / week
  • 72 Rooms
Location Type Care Home

Purpose built & delivering the highest possible standards of care and hospitality for your loved one. Situated on the outskirts of historic Cambridge, The Cambridgeshire Care Home is an attractive ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Park View Care Home
1 Chantry Close, Ipswich IP2 0QR 
9.8 188 reviews
Park View Care Home, Ipswich, Suffolk
"I can't thank the team at Park View Care Home enough for the outstanding care they've given my mum over the past year. The staff are warm,…"   Read all 188 reviews
  • from £1,640 / week
  • 69 Rooms
Location Type Care Home

Park View, part of First Care Homes is an attractive modern, purpose-built care home, providing residential, nursing and dementia care for up to 61 elderly people. Close to local transport and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

First Care Homes Group Reviews (306)

9.8

First Care Homes Group has a Group Review Score of 9.8 (9.820) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to First Care Homes Group must have a Review Score.

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Review of

The Cambridgeshire Care Home

from C S (Son of Resident) published on 30 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank this care home enough for the exceptional care provided to our mother, Lily, over the past two years-how quickly that time has passed. From the very beginning, it has been clear that Angie and Tina run a truly outstanding home: professional, well-organised, and full of warmth. They run
a tight ship, and it shows in every aspect of the service.
The staff are simply wonderful. They treat residents with genuine kindness, dignity, and respect, and over time they have come to feel like an extended family to us. Knowing Lily has been safe, happy, and so well cared for has been an enormous comfort, particularly during some very difficult periods for our family.
Every member of the team demonstrates dedication, compassion, and professionalism, creating a supportive and nurturing environment that truly stands out.
Thank you
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you so much for your incredibly kind and thoughtful review. It really does mean a great deal to us all to know how you have valued Lily's time with us. We are delighted to know that you felt confident, supported, and reassured about the care your mother received. Angie, Tina, and the entire team work very hard to create a warm, well-organised, and nurturing environment, so your feedback is especially meaningful.
Hearing that Lily felt safe, happy, and respected, and that our team came to feel like extended family, is exactly what we strive for.
It has been a privilege to care for Lily over the past two years, and we are grateful that you trusted us during what you describe as a very difficult time for your family. Thank you again for taking the time to share your experience and for your heartfelt appreciation-it will be shared with the whole team.
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Review of

The Cambridgeshire Care Home

from E P (Niece of Resident) published on 28 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very comfortable place to spend for respite care. All the staff were very helpful and kind to come and say goodbye at the end of the say. The food is delicious! The whole experience was very positive.
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you so much for your positive review, we are delighted that you had a great experience. We look forward to seeing you again.
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Review of

Park View Care Home

from T C (Daughter of Resident) published on 23 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
When it comes to choosing care for a loved one, there isn't a single approach that suits everyone. It's a very personal decision, shaped by visits, conversations with staff, and the experiences of others. While everyone's expectations are different, what matters most is finding a place where you feel
comfortable, supported, and confident that your loved one will be treated with kindness and respect. My mother was quite unwell when she moved into Park View two years ago, but she was warmly welcomed from the very beginning. We quickly felt reassured by the carers, and they have consistently lived up to that trust. With the right support, Mum's health has become more stable. She is always clean, well cared for, enjoys a varied menu, and receives her important medication on time. If there are any questions or concerns, Carol and her team are immediately receptive to answer them. Caring is one of the most challenging professions, but it's also such an important and necessary service.
Reply from Sharon Bowen, Customer Relations at Park View Care HomeThat's a really thoughtful and reassuring perspective. It's clear how much the care and compassion of the team have meant to both you and your mum. Hearing how her health has stabilised and how supported you feel speaks volumes about the dedication of the staff-thank you for sharing such a meaningful experience.
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Review of

Park View Care Home

from Bernard G (Husband of Resident) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Park View are brilliant, no complaints at all, very caring people.
Reply from Sharon Bowen, Customer Relations at Park View Care HomeThank you so much for your lovely feedback. The team at Park View will be delighted to hear your kind words - they work incredibly hard, and it means a lot to know their care is appreciated.
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Review of

The Cambridgeshire Care Home

from Stephen G (Son of Resident) published on 14 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thoroughly professional service provided.
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you so much for taking the time to submit a review of The Cambridgeshire Care Home. We are delighted you think our facilities and services are so good. We look forward to seeing you soon.
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Review of

Park View Care Home

from Brenda O (Daughter of Resident) published on 13 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the team at Park View Care Home enough for the outstanding care they've given my mum over the past year. The staff are warm, attentive, and genuinely compassionate, always treating her with dignity and respect.


It's so reassuring to know she's in a safe and welcoming environment. The

carers go above and beyond, and she's always encouraged to take part in activities, which keeps her happy and engaged. The activity organisers truly go above and beyond, creating meaningful experiences. It's especially important for those with dementia to be stimulated, and I've been impressed that activities here are always inclusive-something I haven't seen in other homes.


The food is outstanding, with a great variety of well-prepared meals.


Communication with the family is excellent, and the home is always clean and comfortable.


I highly recommend Park View Care Home-it gives us real peace of mind.

Reply from Sharon Bowen, Customer Relations at Park View Care HomeThank you so much for sharing such a heartfelt review. It means a great deal to the whole team. Knowing that your mum feels supported, engaged, and genuinely cared for is exactly what they work toward every day. They'll be delighted to hear how much you value the activities, the communication, and the warm environment they strive to create. Your recommendation is truly appreciated.
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Review of

Park View Care Home

from P M (Son-in-law of Resident) published on 6 February 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother in law stayed for three weeks but was due to stay five weeks for respite while my father in law had major surgery, he is her full time carer. She became very unresponsive and so the family removed her and she went into hospital with health issues due to acute dehydration, she had suffered
a heart attack too, when released from hospital end of life care was put in place. Sue suffers dementia and is completely dependent and non verbal! Had park view communicated with the family or doctor this could have been a very different story.
Reply from Carol Rhind, Manager at Park View Care HomeWhile we cannot discuss individual care details publicly, the wellbeing and safety of our residents is always our priority. We do not recognise some of the claims made in this review, and no concerns were raised with the home during your mother-in-law's stay. A request for a refund was considered in line with our terms and was declined accordingly.
We understand how difficult these circumstances can be for families and extend our sympathies during this time.
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Review of

The Cambridgeshire Care Home

from Alex P (Son of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for nearly two years, and has a wonderfully comfortable room overlooking the garden. The staff are attentive, and treat her with care and dignity. The close relationship with the local medical centre was one of the attractions for our family, and the local GP has been a
regular visitor, ensuring our mother's good health. Social activities and stimulating events keep Mum healthy.
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you so much for taking the time to write such a lovely review of The Cambridgeshire Care Home. It is a pleasure to be able to care for your mother as well as you and your family have. Our teams will be delighted to know that their care, dignity and respect for everyone has been recognised and celebrated. We are proud to work alongside our colleagues from the GP Surgery offering weekly visits for every Resident. Our Wellbeing Team tailor make our activities and events to suit our Residents needs and interests, your mother joins in everything, its a pleasure to see her take part with her friends. Thank you once again, I will share this with the teams.
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Review of

The Cambridgeshire Care Home

from E W (Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The two essential attributes of a good care home are -
1. efficient organisation and 2. well-trained, kind, decent, human carers.
The Cambridgeshire Care Home is first-class under both heads. The building has feel superb, well-designed both in and out and in detail. The daily operations unfold unfailingly
smoothly. The carers, medical and non-medical are without exception, delightful - consistently patient and gracious in their interaction with residents. I would unhesitatingly recommend this care home.
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you so much for your kind and thoughtful feedback. We are delighted to hear that you found both our organisation and our teams to be of such a high standard. Your comments about our carers' professionalism, compassion and kindness, and the smooth running of daily operations are greatly appreciated and will be shared with the whole team.
We wish you well.
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Review of

Park View Care Home

from S W (Daughter of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff at Park View are all welcoming, caring, loving and friendly, going out of their way to help. Even if it's not their job, they will find someone else who can help. The home is always clean, warm, with food and drink available. I'm always reassured that staff never neglect the vital aspects of care
- regular toilet routines, hydration, hygiene, washing/dressing assistance - this is the sign of a truly caring home, and activities are offered daily to stimulate mind and body.
Reply from Sharon Bowen, Customer Relations at Park View Care HomeThank you very much for taking the time to share such thoughtful and positive feedback about Park View.
We are delighted to hear that you feel welcomed, reassured, and supported by our staff. Your comments about their kindness, willingness to help, and commitment to ensuring high standards of care mean a great deal to us. We place great importance on the vital aspects of care you mention, including dignity, hygiene, hydration, and regular routines, and it is very encouraging to know these efforts are recognised.
We are also pleased that you value the cleanliness and warmth of the home, the availability of food and drink, and the range of daily activities offered to support both mental and physical wellbeing. Your feedback will be shared with the whole team, as it reflects the dedication and compassion they bring to their roles every day.
Thank you again for your kind words and continued support.
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Review of

The Cambridgeshire Care Home

from Daniel C (Son of Resident) published on 21 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a lovely carehome, it is more like a luxury hotel. All rooms, areas etc are furnished to a high standard. Lovely visitors cafe area with free drinks and cakes. Facilities are very good and staff are very helpful.
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you for taking the time to review The Cambridgeshire Care Home and our five star facilities and services. We are very proud to be able to offer such great care and maintain a high standard, even after nine years of being open. Our door is always open, if you are passing, please do stop by and enjoy a hot drink and pastry in our bistro.
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Review of

Park View Care Home

from Elisabetta R (Respite Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
During my two week respite stay I felt fully supported by all the staff who consistently acted in a professional, friendly and caring manner and demostrated a great aptitude to team working. The food was very, very tasty. I also particularly appreciated the regular visits from the physiotherapist who
encouraged in me a "can do attitude" and helped me in my convalescence from a hip replacement operation.
Reply from Sharon Bowen, Customer Relations at Park View Care HomeThank you so much for taking the time to share such a thoughtful review.
We are delighted to hear that you felt fully supported during your respite stay and that our team's professionalism, friendliness, and teamwork made a positive difference to your experience. It is especially pleasing to know you enjoyed the food and found it to be very tasty.
Your kind words about our strengthening coach are greatly appreciated. We're very glad his regular visits helped encourage a "can-do attitude" and supported your recovery following your hip replacement. Your feedback will be shared with the whole team, who will be encouraged to know their care and dedication were so meaningful.
We wish you continued progress in your recovery and thank you again for your warm recommendation.
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Review of

The Cambridgeshire Care Home

from Gail B (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I attended the dementia awareness workshop in November 2025 taken by Chris Elsley. The information was invaluable and I learnt so much in a short period that will help me navigate issues with dementia and how to relate and communicate with dementia sufferers. Although my elderly mother who is resident
at the home does not suffer from dementia my (much younger) husband has recently been diagnosed with early on set alzheimers and I have really struggled. Meeting other loved ones at the workshop was also very inspiring and made me feel much less alone, and we had a very good laugh and lovely cakes.
Thank you to Chris and all the wonderful nursing staff, admin staff and caterers and cleaners at CCH and to Yvonne for organising.
Gail (daughter of resident)
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you so much for sharing such a thoughtful and heartfelt review. We're really pleased to hear that you found the workshop valuable and that it provided support during what sounds like a very challenging time for you. It's especially meaningful to know that connecting with others helped you feel less alone. Your kind words will be shared with Chris, Yvonne, and the wider team-they will be truly appreciated. Thank you again for taking the time to write.
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Review of

The Cambridgeshire Care Home

from Jane S (Wife of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wish I had been to this course three years ago when my husband first showed signs of dementia.
I came with a neighbour and we both felt we benefited from coming to the course. The knowledge we took away was very helpful.
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you for your very positive review of The Cambridgeshire Care Home and our Community Connection Event, Dementia Awareness Workshop. We do all we can to support our Residents and our Families and by being able to offer these free sessions gives us the opportunity to bring people together and allow them to gain knowledge, understanding and support. I am so pleased that you were able to attend and took so much from it. We will continue to offer these workshops to our local community and hope to help many more families.
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Review of

Park View Care Home

from Susan S (Wife of Resident) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very caring, cheerful environment. Staff excellent. Room lovely. Food very good.
Reply from Sharon Bowen, Customer Relations at Park View Care Homethank you for this lovely review, it was such a pleasure to get to know both, if your passing by please drop for a cup of tea and slice of cake
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Review of

The Cambridgeshire Care Home

from T G (Sister of Resident) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is now settling in really well. Her dementia is not too troublesome for her yet and she is able to join in lots of activities. her occasional anxiety is always allayed. The carers & well-being team are so kind to all the residents and I am very grateful that there was a space for my sister
when she needed it. I am also more than grateful for the support shown to me.
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you so much for your review and kind words. Our Wellbeing Team work hard to ensure all Residents welfare and emotional support is met and that they have a varied weekly program of events based on their hobbies, interests and abilities. They are a great team of people. We are so glad you feel supported too, we are ever mindful of a loved one's needs as well as a Residents. We look forward to seeing you soon.
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Review of

Park View Care Home

from S S (Wife of Resident) published on 12 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
After looking after my husband at home for over 20 years from an awful debilitating disease I vowed never to use a care home for him. However this decision was taken away from me due to his and mine deteriorating health. I also have experience working in a care home . Because of looking after him for
so long I have very, very high standards regarding my husbands care and was determined not to let his care lapse in any way on admission to Park View. He has very complex needs which I demand are met to a very high standard. Overall Park View has met these standards. There has been issues with my husband's care but with communication with the management and staff and time these have been generally resolved . My experience is any problems have to be sorted face to face and that is the key for harmony between care providers and clients. Overall Management and staff are very approachable with any issues I have.
Reply from Sharon Bowen, Customer Relations at Park View Care HomeThank you for taking the time to share your experience and for trusting us with your husband's care. We understand how difficult the decision must have been after more than 20 years of looking after him at home, and we truly appreciate the depth of your dedication and the very high standards you rightly expect.
We are pleased to hear that, overall, Park View has met those standards and that your husband's complex needs are being supported to your satisfaction. We also appreciate your honesty in highlighting the issues that have arisen along the way. Your willingness to work with us, especially through face-to-face communication, has been invaluable in helping us resolve concerns and continue improving the quality of care.
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Review of

Park View Care Home

from S V (Wife of Resident) published on 4 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When first admitted to care home it took a few months for the home to gain understanding of my husband's specialist needs because he lacks capacity and is unable to let staff know what he requires. He cannot hold a vessel to drink himself and needs feeding so it needs regular and experienced staff who
understand this to ensure he does not dehydrate and lose weight. He also needs good help to position in his chair and bed correctly and ensure he is kept clean. I speak to staff directly and ask for things to be corrected if not ok and most regulars know his requirements. On the nursing and general health side, records do not seem to be understood and known by all parties, ie hospital/GP/nursing and other agencies.
Reply from Sharon Bowen, Customer Relations at Park View Care HomeThank you for highlighting these issues - your advocacy is playing a crucial role in ensuring your husband receives the level of care he needs and deserves. we are hear to help
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Review of

The Cambridgeshire Care Home

from Amanda G (Daughter of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at the care home work tirelessly to ensure that all residents receive top quality care.
My mother has been a resident for nearly three years and in that time we have never had any concerns regarding the care she receives.
The staff are always friendly and welcoming when we are arrive. We
are kept fully informed about any changes to our mother's health and wellbeing. When care is delivered to our mother it is done so with dignity and professionalism. The wellbeing team go out of their way to make sure there are a variety of activities on offer and include all residents in these no matter their circumstances.
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you so much for your five star review of The Cambridgeshire Care Home. It is our pleasure to be able to care for your mother and include her in the variety of activities available throughout the week. We pride ourselves on offering a varied range of activities to suit Residents hobbies, interests and capabilities and being able to adapt them to suit.
Our motto is "You said we do" Our Residents are what drives us to offer more and try new activities.
We look forward to seeing you very soon.
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Review of

The Cambridgeshire Care Home

from A H (Daughter of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my mother is now bedbound the staff continue to be their caring and gentle selves. They try to involve her in some of the activities for example bringing up various animals for her to stroke (an especial pleasure for mum) and celebrating her birthday with a special cake as well as organising
for the hairdresser to come to her room to cut her hair and the podiatrist for her nails.
They helped make the move from one room to another a seamless process and mum loves the view of trees and birds from the window of her new room.
The regular reviews of mum's care plan keep us up to date and the Heads of Care always respond quickly to our requests. Michele on reception is always welcoming and makes us feel at home immediately - and knows my requirement for a delicious coffee and cake available from the bistro on arrival.
We are very happy with mum's overall standard of care and stand in awe of the dedication of all the staff.
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you so much for your wonderful review of The Cambridgeshire Care Home Staff, Facilities and Services. It is our pleasure to be able to care for your mother, whilst keeping you informed of her care plan, needs and room move. So pleased that Michelle has been attentive to your needs too. As a care home we are here to care for your loved ones as well as you, so glad we are able to support you all as a family and make you all happy.
We look forward to seeing you soon.
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Frequently Asked Questions about First Care Homes Group

Costs for care homes owned by First Care Homes Group

Average costs per week for care homes owned by First Care Homes Group by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by First Care Homes Group, based on 2 out of 2 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,720
Residential Dementia Care £1,795
Nursing Care £1,898
Nursing Dementia Care £1,898
All Care Types £1,720
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does First Care Homes Group own?

First Care Homes Group own 2 Care Homes.

Which First Care Homes Group Care Homes have the highest review score?

The Cambridgeshire Care Home & Park View Care Home have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact First Care Homes Group to verify any information. View our terms and conditions. First Care Homes Group has a Platinum Service – more info.