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Care Home Owned by First Care Homes Group in Cambridgeshire

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by First Care Homes Group in Cambridgeshire

Only the locations & reviews in Cambridgeshire for First Care Homes Group are showing below.

View the details of all 2 locations (with 306 reviews) owned by First Care Homes Group

First Care Homes Group Locations in Cambridgeshire (1)

 - Browse 1 Care Home owned by First Care Homes Group in Cambridgeshire
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The Cambridgeshire Care Home
176-178 Cambridge Road, Great Shelford, Cambridge CB22 5JU 
9.8 118 reviews
The Cambridgeshire Care Home, Cambridge, Cambridgeshire
"We cannot thank this care home enough for the exceptional care provided to our mother, Lily, over the past two years-how quickly that time…"   Read all 118 reviews
  • from £1,795 / week
  • 72 Rooms
Location Type Care Home

Purpose built & delivering the highest possible standards of care and hospitality for your loved one. Situated on the outskirts of historic Cambridge, The Cambridgeshire Care Home is an attractive ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

First Care Homes Group Reviews in Cambridgeshire (118)

9.8

First Care Homes Group has a Group Review Score of 9.8 (9.820) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to First Care Homes Group must have a Review Score.

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Review of

The Cambridgeshire Care Home

from C S (Son of Resident) published on 30 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank this care home enough for the exceptional care provided to our mother, Lily, over the past two years-how quickly that time has passed. From the very beginning, it has been clear that Angie and Tina run a truly outstanding home: professional, well-organised, and full of warmth. They run
a tight ship, and it shows in every aspect of the service.
The staff are simply wonderful. They treat residents with genuine kindness, dignity, and respect, and over time they have come to feel like an extended family to us. Knowing Lily has been safe, happy, and so well cared for has been an enormous comfort, particularly during some very difficult periods for our family.
Every member of the team demonstrates dedication, compassion, and professionalism, creating a supportive and nurturing environment that truly stands out.
Thank you
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you so much for your incredibly kind and thoughtful review. It really does mean a great deal to us all to know how you have valued Lily's time with us. We are delighted to know that you felt confident, supported, and reassured about the care your mother received. Angie, Tina, and the entire team work very hard to create a warm, well-organised, and nurturing environment, so your feedback is especially meaningful.
Hearing that Lily felt safe, happy, and respected, and that our team came to feel like extended family, is exactly what we strive for.
It has been a privilege to care for Lily over the past two years, and we are grateful that you trusted us during what you describe as a very difficult time for your family. Thank you again for taking the time to share your experience and for your heartfelt appreciation-it will be shared with the whole team.
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Review of

The Cambridgeshire Care Home

from E P (Niece of Resident) published on 28 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very comfortable place to spend for respite care. All the staff were very helpful and kind to come and say goodbye at the end of the say. The food is delicious! The whole experience was very positive.
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you so much for your positive review, we are delighted that you had a great experience. We look forward to seeing you again.
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Review of

The Cambridgeshire Care Home

from Stephen G (Son of Resident) published on 14 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thoroughly professional service provided.
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you so much for taking the time to submit a review of The Cambridgeshire Care Home. We are delighted you think our facilities and services are so good. We look forward to seeing you soon.
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Review of

The Cambridgeshire Care Home

from Alex P (Son of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for nearly two years, and has a wonderfully comfortable room overlooking the garden. The staff are attentive, and treat her with care and dignity. The close relationship with the local medical centre was one of the attractions for our family, and the local GP has been a
regular visitor, ensuring our mother's good health. Social activities and stimulating events keep Mum healthy.
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you so much for taking the time to write such a lovely review of The Cambridgeshire Care Home. It is a pleasure to be able to care for your mother as well as you and your family have. Our teams will be delighted to know that their care, dignity and respect for everyone has been recognised and celebrated. We are proud to work alongside our colleagues from the GP Surgery offering weekly visits for every Resident. Our Wellbeing Team tailor make our activities and events to suit our Residents needs and interests, your mother joins in everything, its a pleasure to see her take part with her friends. Thank you once again, I will share this with the teams.
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Review of

The Cambridgeshire Care Home

from E W (Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The two essential attributes of a good care home are -
1. efficient organisation and 2. well-trained, kind, decent, human carers.
The Cambridgeshire Care Home is first-class under both heads. The building has feel superb, well-designed both in and out and in detail. The daily operations unfold unfailingly
smoothly. The carers, medical and non-medical are without exception, delightful - consistently patient and gracious in their interaction with residents. I would unhesitatingly recommend this care home.
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you so much for your kind and thoughtful feedback. We are delighted to hear that you found both our organisation and our teams to be of such a high standard. Your comments about our carers' professionalism, compassion and kindness, and the smooth running of daily operations are greatly appreciated and will be shared with the whole team.
We wish you well.
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Review of

The Cambridgeshire Care Home

from Daniel C (Son of Resident) published on 21 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a lovely carehome, it is more like a luxury hotel. All rooms, areas etc are furnished to a high standard. Lovely visitors cafe area with free drinks and cakes. Facilities are very good and staff are very helpful.
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you for taking the time to review The Cambridgeshire Care Home and our five star facilities and services. We are very proud to be able to offer such great care and maintain a high standard, even after nine years of being open. Our door is always open, if you are passing, please do stop by and enjoy a hot drink and pastry in our bistro.
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Review of

The Cambridgeshire Care Home

from Gail B (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I attended the dementia awareness workshop in November 2025 taken by Chris Elsley. The information was invaluable and I learnt so much in a short period that will help me navigate issues with dementia and how to relate and communicate with dementia sufferers. Although my elderly mother who is resident
at the home does not suffer from dementia my (much younger) husband has recently been diagnosed with early on set alzheimers and I have really struggled. Meeting other loved ones at the workshop was also very inspiring and made me feel much less alone, and we had a very good laugh and lovely cakes.
Thank you to Chris and all the wonderful nursing staff, admin staff and caterers and cleaners at CCH and to Yvonne for organising.
Gail (daughter of resident)
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you so much for sharing such a thoughtful and heartfelt review. We're really pleased to hear that you found the workshop valuable and that it provided support during what sounds like a very challenging time for you. It's especially meaningful to know that connecting with others helped you feel less alone. Your kind words will be shared with Chris, Yvonne, and the wider team-they will be truly appreciated. Thank you again for taking the time to write.
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Review of

The Cambridgeshire Care Home

from Jane S (Wife of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wish I had been to this course three years ago when my husband first showed signs of dementia.
I came with a neighbour and we both felt we benefited from coming to the course. The knowledge we took away was very helpful.
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you for your very positive review of The Cambridgeshire Care Home and our Community Connection Event, Dementia Awareness Workshop. We do all we can to support our Residents and our Families and by being able to offer these free sessions gives us the opportunity to bring people together and allow them to gain knowledge, understanding and support. I am so pleased that you were able to attend and took so much from it. We will continue to offer these workshops to our local community and hope to help many more families.
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Review of

The Cambridgeshire Care Home

from T G (Sister of Resident) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is now settling in really well. Her dementia is not too troublesome for her yet and she is able to join in lots of activities. her occasional anxiety is always allayed. The carers & well-being team are so kind to all the residents and I am very grateful that there was a space for my sister
when she needed it. I am also more than grateful for the support shown to me.
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you so much for your review and kind words. Our Wellbeing Team work hard to ensure all Residents welfare and emotional support is met and that they have a varied weekly program of events based on their hobbies, interests and abilities. They are a great team of people. We are so glad you feel supported too, we are ever mindful of a loved one's needs as well as a Residents. We look forward to seeing you soon.
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Review of

The Cambridgeshire Care Home

from Amanda G (Daughter of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at the care home work tirelessly to ensure that all residents receive top quality care.
My mother has been a resident for nearly three years and in that time we have never had any concerns regarding the care she receives.
The staff are always friendly and welcoming when we are arrive. We
are kept fully informed about any changes to our mother's health and wellbeing. When care is delivered to our mother it is done so with dignity and professionalism. The wellbeing team go out of their way to make sure there are a variety of activities on offer and include all residents in these no matter their circumstances.
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you so much for your five star review of The Cambridgeshire Care Home. It is our pleasure to be able to care for your mother and include her in the variety of activities available throughout the week. We pride ourselves on offering a varied range of activities to suit Residents hobbies, interests and capabilities and being able to adapt them to suit.
Our motto is "You said we do" Our Residents are what drives us to offer more and try new activities.
We look forward to seeing you very soon.
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Review of

The Cambridgeshire Care Home

from A H (Daughter of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my mother is now bedbound the staff continue to be their caring and gentle selves. They try to involve her in some of the activities for example bringing up various animals for her to stroke (an especial pleasure for mum) and celebrating her birthday with a special cake as well as organising
for the hairdresser to come to her room to cut her hair and the podiatrist for her nails.
They helped make the move from one room to another a seamless process and mum loves the view of trees and birds from the window of her new room.
The regular reviews of mum's care plan keep us up to date and the Heads of Care always respond quickly to our requests. Michele on reception is always welcoming and makes us feel at home immediately - and knows my requirement for a delicious coffee and cake available from the bistro on arrival.
We are very happy with mum's overall standard of care and stand in awe of the dedication of all the staff.
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you so much for your wonderful review of The Cambridgeshire Care Home Staff, Facilities and Services. It is our pleasure to be able to care for your mother, whilst keeping you informed of her care plan, needs and room move. So pleased that Michelle has been attentive to your needs too. As a care home we are here to care for your loved ones as well as you, so glad we are able to support you all as a family and make you all happy.
We look forward to seeing you soon.
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Review of

The Cambridgeshire Care Home

from L T (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every aspect of Cambridgeshire Care Home is excellent. The staff are caring and friendly, rooms are very pleasant. Mum enjoys the food, and there is a wide range of activities for those who want to take part. Mum particularly likes the well-maintained gardens and fountain, also the 'bistro' area for
coffee. I have felt very supported by the staff from the receptionists to the Heads of Care in Mum's unit. They were particularly helpful during the speedy transition from hospital - they went out of their way to make things as easy as possible for us. Thank you all!
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you so much for your wonderful review of The Cambridgeshire Care Home. We are truly honored to be able to look after your Mum and support you as a family. The Teams will be truly happy to hear your very kind comments, thank you.
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Review of

The Cambridgeshire Care Home

from S A (Daughter of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in the Cambridgeshire Care Home for a week of respite care after an operation. My sister and I have been very impressed with the care that has been taken of him, to ensure a restful environment in which he can recuperate and maintain his regular post-op exercises.
The staff could
not have been more welcoming, from the day we took our parents to see round the care home, to when my father was welcomed there after being in hospital and every day since. All the staff, including the nurses, those who bring him his meals and the electrician who checked his electric fan that we provided from home, all led by the very able customer relations manager, have been smiley, friendly, reassuring and prompt at responding to his requests. All our emails have been responded to comprehensively and quickly. We have had a couple of useful calls from the nurses to bring us up to speed with things, which was reassuring and helpful.
The room my father is in is wonderful, and I believe, newly decorated.
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you so much for your wonderful review of The Cambridgeshire Care Home. You have been a wonderful family to work with in jointly caring for your father, who has been a lovely Resident and has joined in so many of the activities and exercise classes. His recovery has been remarkable to see, he is very determined. I will share your glowing review with our Teams of Carers, Nurses, dedicated hospitality staff and Reception team. Thank you once again, looking forward to seeing you soon.
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Review of

The Cambridgeshire Care Home

from J P (Husband of Resident) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is the best (and most expensive) respite fortnight. My wife has had 5 different cambridge care homes. The home was recently purpose built on the site of a BMW dealership and offers BMW level care at BMW prices. Included are varied activities, chiropody, hairdressing, good fresh cooked food (especially
soup) with attentive, friendly enthusiastic staff. Note that 14 days stay = 13 nights, as it says at the end pf the 14-page contract, but not at the start. Keep receipt of payment (we were temporarily asked for a new cheque after the old one paid in full) clothes, which were whisked away to the laundry but not always whisked back. If you want high quality respite care and can afford it, Cambridgeshire care home is the place to go
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you so much for taking the time to share your thoughtful review. We're delighted to know that your Wife had a very positive experience with us, and how our Team's dedication, freshly prepared meals, and the range of services made a meaningful difference during her stay.We appreciate your kind comparison to "BMW-level-care"-we offer exactly that standard of comfort, attention, and professionalism in everything we do. Your feedback about our quality food and enthusiasm of our staff is incredibly encouraging, this will be shared with the whole team. We are also grateful for your constructive comments, taking note about the contract regarding 14 day/13 night structure, we will review this as it can be misinterpreted. Similarly, we are looking into how we can further streamline our laundry service, with an almost full occupancy laundry can take up to 3 days to turnaround. Thank you once again for your review and choosing the Best Care Home in Great Shelford for respite care.
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Review of

The Cambridgeshire Care Home

from Sally D (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
March has been a challenging month for my mum and the whole team have really offered her loads of infectious encouragement and confidence to do well with her exercises and mobility. They have always been there in a very supportive and understanding way and have created a programme that meets her new
challenges so that she can regain independence. Each time she feels a little dejected they are warm and encouraging. The PT and well being team have also gone out of their way to help and support her in her progress and without all this support I feel sure she would have languished and not been able to make the progress and gain some independence back.
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you so much for such a wonderful review of your Mother's recovery, it is so encouraging and caring and really shows how our Carers and Wellbeing Teams, as well as our Strengthening and Conditioning Coach, can create such a positive outcome for Residents. Your Mother has embraced her recovery, it has been a delight to see her regain her confidence and independence. Thank you once again for your review I will be delighted to share this with the Teams.
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Review of

The Cambridgeshire Care Home

from Rebecca C (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank this home enough for the care and support they give the families and residents.
We said a sad goodbye to the staff when we lost my father in February,. At the beginning of March my mother had a fall, and unable to care for her at home, I called the customer relations manager. Mum arrived
11 days ago, to the most wonderful warm reception and it feels like we've come home.
The staff work so hard, to ensure residents are well cared for, it cannot be easy if everyone calls at once, but they always arrive with a smile and nothing is too much bother.
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you for your very kind review of The Cambridgeshire Care Home's caring staff. It has been our pleasure to have cared for your Father and now to be able to care for your Mother and have you all return as a family. Looking forward to seeing you soon, thank you once again I will be sure to share your kind message with the Teams.
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Review of

The Cambridgeshire Care Home

from Jacek G (Son of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident of the Gt. Shelford home and I think she had a marvellous time there. We had tried to look after her at home but it became apparent that even with 24-hour days of three shifts of care nurses and family members the good old family home was an issue.


At Gt. Shelford, the constant

attention, the very high level of care and, I must say, the equally high quality cuisine ensured that my mother's autumn months were spent wrapped within a mantle of mentally stimulating and physically comforting friendship of luxurious comfort.


Even after my mother passed, the customer relations manager and deputy home manager went out of their way to help the family with much emotional support. One may not realise it until afterwards, but the time, help and attention we received form all the staff at the Home was a substantial support during the time the family needed it the most. This is something more lies outside a 'business plan', it is humanity, friendship and the essence of 'care'.

Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you so much for your beautiful review of The Cambridgeshire Care Home highlighting our exceptional care, kindness, wonderful cuisine and activities for Residents and Families. We offer excellent palliative care, meeting Residents End of Life wishes, upholding the Gold Standard Framework of excellence. We feel honoured to have been able to care for your Mother and support you all as a Family. We look forward to seeing you again, you will always be part of our Family and are always welcome.
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Review of

The Cambridgeshire Care Home

from Steve R (Son of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moved my mother here from Lancashire in December from a care home she had settled in for the past year. The Cambridgeshire Care Home team have done a superb job settling her in. She is looking great and is very much at ease. She loves the staff and the environment. I found the staff responsive and very
professional.
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you so much for your wonderful review of The Cambridgeshire Care Home, the teams are delighted to hear your very positive feedback. Your Mother is a delightful lady and always full of joy, she has a wonderful spirit and we enjoy her company very much. Looking forward to seeing you soon.
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Review of

The Cambridgeshire Care Home

from M E (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so happy we chose The Cambridgeshire Care Home for Mum. She is happier there than she has been in decades. She laughs a lot and makes the staff laugh, even though she is sliding into dementia.
The staff know her likes, dislikes and foibles. They clearly love her and are very attentive, treating
her with kindness and patience at all times.
Food is delicious, varied and plentiful. I was a little concerned on a recent visit that Mum wasn't eating all her lunch. It turns out that she regularly has three breakfasts which the staff cheerfully help her with.
Her room is nicely decorated and she has several pieces of furniture and paintings on the wall, making it home from home.
The communication from the staff is excellent - they will telephone if there is something to pass on about an aspect of Mum's care and are always available to talk and listen when I visit.
The activities are varied; Mum gets a lot out of meeting baby goats and lambs, singing and listening to the Banjo man, to name a few.
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you so much for your lovely review of The Cambridgeshire Care Home and all we offer to our Residents. We enjoy our resident's company, get to know them and are happy to accommodate their needs and wishes. Your Mum is a wonderful character and we all enjoy her company, she makes us laugh frequently and does enjoy the variety of activities we have throughout the week. So glad you like your Mum's newly decorated room, it gives us great pleasure to update rooms with residents making independent choices towards their decor and surroundings. Very important that we are offering them these choices. We look forward to seeing you soon.
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Review of

The Cambridgeshire Care Home

from A H (Friend of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A good friend of mine has been living here for the past year. I visit her on a regular basis and I'm always impressed with the staff and facilities. Staff are attentive to not only the residents, but also guests. Special attention is paid to all aspects of residents, ensuring quality care. The facilities
are very well-kept, clean, welcoming, and beautifully decorated for the holidays. The home offers a range of engaging activities for residents to participate in on a daily basis. It is with pleasure I recommend Cambridgeshire Care Home.
Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care HomeThank you so much for your review of The Cambridgeshire Care Home, we enjoy your visits and the time you take to spend with our residents. Our head of Wellbeing will be so delighted to hear you enjoyed our Christmas decorations, he enjoys making the care home a welcoming environment whilst celebrating a number of events and special days. We always look forward to seeing you, thank you once again.
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