Spring Grove

214 Finchley Road, London NW3 6DH
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9.8 47 Reviews
  • Spring Grove, London
Spring Grove is situated on the Finchley Road near to Swiss Cottage, in the affluent Hampstead area of North London. The purpose-built residential home offers excellent access to nearby shops and public transport.

The home provides a happy, stimulating environment for residents while offering a comprehensive, individually tailored programme of care.

A nutritious and varied menu is prepared daily at the home which also caters for individual tastes and any dietary requirements.

Residents are offered the chance to participate in a daily schedule of activities organised and supervised by a dedicated team.

Accommodation comprises single and double residential rooms, each with full en-suite facilities including shower and toilet, as well as an extensive range of communal facilities.

These include; kitchenettes on each floor, landscaped gardens with lawns, a cinema room, a well-stocked library, laundry services and a hairdressing salon.

On-site parking is also available to make visits and short stays easily accessible for friends and family members.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1505
  • Self-Funded Residential Dementia Care: from £1505
  • RESPITE Self-Funded Residential Care: from £1590
  • RESPITE Self-Funded Residential Dementia Care: from £1590

All fees subject to assessment of care need.

These prices are only a guideline, please contact Spring Grove to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sony Joy (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 5

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (12)

Parking

  • Underground car park available for visitors.

Spring Grove Reviews (47)

Total of 47, showing 41-47
9.8

Spring Grove has a Review Score of 9.8 (9.804) out of 10, based on 19 reviews in the last 2 years. Over all time Spring Grove has 47 reviews.

Overall Experience

  • 44
  • 3
  • 0
  • 0
  • 0

Date Published

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19
28

Review from I W (Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff friendly, polite and helpful.

Reply from Zoey Baik, Admissions Manager at Spring Grove

Thank you for this review. I will make sure that the team receive this feedback, as they will be pleased to hear that their hard work is appreciated.

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Review from Robert P (Respite Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I convalesced at Spring Grove for 14-days, after a hip replacement operation, leaving on 24th December. I had my own comfortable ensuite room with a TV. I had to self-isolate for the first 10-days as I had arrived from a hospital, so could not receive visitors, but was not bored as I had a daily newspaper
as well as the TV. The staff were friendly and efficient as they provided my daily personal care and gave me my medication; I am 77-years of age. I was able to choose my meals (three a day) from a wide menu, and they were served in my room. The food was very tasty. My laundry was done every day, so I need not have brought so many clothes with me. The room was always warm and cleaned regularly. The outstanding feature was the staff; on-call and never more than a couple of minutes away. Basically, I was waited on hand and foot for a fortnight, the closest I will ever get to having servants.

Reply from Zoey Baik, Admissions Manager at Spring Grove

Thank you for your kind review of our home. We are delighted that you were pleased with the care and support offered by our team. We will pass your comments on to them.

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Review from F M (Sister of Resident) published on 27 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Spring Grove provides excellent care with a friendly and homely environment. Some of the care team have been there for a long time and have gotten to know the residents well. They provide lots of activities that keep the residents stimulated - something so necessary as visiting has been restricted and
visits away curtailed with Covid. I am very happy with the care my sister receives.

Reply from Zoey Baik, Admissions Manager at Spring Grove

Thank you for your lovely review; we are very proud to keep our home in excellent condition, and it is good to hear you feel this way. The team here at Spring Grove will be very happy to receive this great feedback

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Review from Ola U (Daughter of Resident) published on 30 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at Spring Grove for some months of rehabilitation, and I was very happy with the care he received. The staff are so friendly and caring. They ensured he was comfortable, and it was so nice to see him laughing and joking with the carers whenever I came to visit him. They knew members of
the family by name and always had time for a chat. It was such a pleasant atmosphere, and I could see that my father was well taken care of. The receptionist was amazing and would always do his best to ensure that he could work out a convenient visiting time slot, taking into account the Government Covid visiting guidelines. The activity timetable had a variety of things to suit a wide range of hobbies and interests. I was happy that the staff encouraged my father to join in, and he loved going for activities. Having the activity schedule sent to relatives was helpful, as I could let the staff know the sort of things my father would like. A brilliant home away from home care home!

Reply from Zoey Baik, Admissions Manager at Spring Grove

Thank you for your kind feedback and for sharing your experience, which I will pass on to all the staff at Spring Grove. We are very proud of our staff for their hard work during these challenging times. It was our pleasure to care for your father, and we look forward to seeing him again. Best wishes.

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Review from Julia K (Daughter of Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Spring Grove are what really makes the home; they are warm, patient and kind. My mum lights up when one of the staff come in to offer her something, which is very telling of the quality of service provided. The receptionists are a delight, so helpful and accommodating to the relatives as
well as the residents. There is a really varied and fun programme of activities available to the residents each week.

Reply from Zoey Baik, Admissions Manager at Spring Grove

Thank you for your wonderful review of staff at Spring Grove and our home. Your kind comments are much appreciated, and the team will be delighted that we have been able to help Mum settle in so well here at Spring Grove.

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Review from J B (Son of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had looked at quite a few care homes for our then 96-year-old mother. She was increasingly struggling with living at home and we were very pleased to have found Spring Grove, recommended by a friend. The warm atmosphere was immediately apparent, with cheerful, friendly carers and staff. The smiles
and laughter from the residents being entertained in the main lounge added to that feel and we were most impressed with the thought and care taken to provide a daily schedule of activities and entertainment. A copy of the schedule is also emailed each week to relatives, together with a really good, creative and amusing newsletter highlighting the past week’s events. The happy environment has been there each of our many visits since our mother moved to Spring Grove. In those 2-years, she has repeatedly told the family how content she is there, and she is always full of praise for the lovely staff. It is so nice to so often see her and the carers pulling each other’s legs and enjoying a laugh and joke together!

Reply from Michael Williams, Associate CEO at Spring Grove

Thank you so much for your warm comments. We're really pleased that your mother is content and feels at home with us. We'll be happy to pass your remarks to our staff.

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Review from V H (Niece of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by the wonderful care my aunt has received while she has been a resident at Spring Grove.

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Spring Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Spring Grove is calculated as follows: ( (184 Excellents x 5) + (38 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 225 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Spring Grove is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (2)

Sony

Sony Joy

Job Title: Care Home Manager

Joined: 2007

"Before moving to the UK, I was a Registered Nurse (RN) working as a staff nurse for three years in an Emergency Care Unit, in New Delhi, India.


I came to the UK in 2007, initially to study for an NVQ Level 4 in Health and Social Care, as part of understanding both the social and medical care provided in the UK.


Whilst a student I initially worked as a Nursing Assistant on a medical ward in an NHS hospital to provide me with the practical experience needed to complete my coursework.


I was fortunate to be able to work for Springdene Nursing and Care Homes, initially as a Senior Care Assistant at Springview, their care home in Enfield.


As I developed my skills, knowledge and exposure to the care home environment, I was promoted to Team Leader, then an opportunity became available to become an Assistant Manager at Spring Grove, Hampstead and then in 2018 became Home Manager.


Although I did not register as a nurse in the UK, the professionalism and clinical knowledge that I was exposed to as a nurse have helped me to be where I am today. By completing my Diploma in Leadership and Management and working my way up to Home Manager, I feel that I have the necessary skills to lead the team and provide high-quality person-centred care to residents."

Mark

Mark Clements

Job Title: Group Operations Manager

Joined: 2014

“I was late joining the nursing profession and after a career in chemical manufacturing/processing, I decided to retrain as a registered nurse.


During my nurse training, I worked regular shifts as a care assistant in various care homes to both enhance my skills and support my family.


In 2008, I finally qualified as a registered nurse and worked on an acute medical ward, completed my preceptorship and built on my nursing skills and knowledge.


Although I enjoyed my time in a hospital ward, I missed the ‘community’ within a care home and decided to devote my career to supporting people who live in care homes, joining Springdene Group in 2014.


I am proud to work for Springdene Nursing and Care Homes, especially as staff, are committed to bringing joy and enrichment to residents' lives, and how each home has a unique identity and resident community.”


Mark Clements

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