What types of Care is Spring Grove registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Spring Grove have?

There are 40 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Spring Grove?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Spring Grove to the centre of London?

3.7 mile(s) as the crow flies, distance by road may be significantly further.

Spring Grove care home, 214 Finchley Road, London NW3 6DH

Review from Robin Y (Resident) published on 15 July 2025
Submitted via Postal Card • Report

Overall Experience

I have lived in Spring Grove since 2010 and have never had any complaint.

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Review from Trevor H (Husband of Resident) published on 15 July 2025
Submitted via Postal Card • Report

Overall Experience

The management and staff are welcoming, friendly and caring to residents and visitors. The home is comfortable, well furnished and decorated. The service of snacks and drinks between meals is good and generous. The food at meals is good quality, good choice, well cooked and just fails sometimes on delivery

from kitchen to table e.g. soggy chips. The medical support is very good - doctors, nurses etc. The entertainment is varied and enjoyable.

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Review from Dinha P (Resident) published on 11 July 2025
Submitted via Postal Card • Report

Overall Experience

Excellent - I have not had any problems. The staff on the whole, are great.

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Review from Clair W (Daughter of Resident) published on 13 December 2024
Submitted via Website • Report

Overall Experience

My mother spent the last fifteen months of her life at Spring Grove, and I am extremely grateful to the carers and everyone involved in running the home for what turned out to be a genuinely happy time for her. She wasn't keen on moving there. She had lived independently at home until she was 93, but

following a fall she reluctantly agreed to move to a home. She discovered she really liked it. She was no longer anxious about managing on her own and was able to relax and enjoy the last part of her life. She was extremely well cared for, in terms of health, personal care, and nutrition. But more than that, for at least a year was able to join in the daily activities which brought her fun and stimulation. She developed excellent relationships with her carers and blossomed in a way that I would not have thought possible.
When her health failed in the final weeks of her life the staff bent over backwards to allow us to spend our last time with her. A truly exceptional Care Home.

Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for sharing your review. We have shared your kind words with the entire team at Spring Grove. Our aim is always to provide the highest standard of care, and we deeply value all the feedback we receive. Reviews like yours highlight the experiences of residents living at Spring Grove and the dedication of our staff, helping others make informed decisions about joining a Springdene home.

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Review from Oona R (Daughter of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience

Our mother spent the last fifteen months of her life in Spring Grove and we couldn't have been happier with the way she was cared for - as an individual. At the end when she was failing all the staff went out of their way to make things easier for us. Saying goodbye to them after she had left us really

felt like saying goodbye to friends. I'll miss them.
When we first started looking for a place for her we visited several homes and Spring Grove really stood out from the rest. You won't find residents staring vacantly at the TV for hours. For those who want to join in activities, there is plenty of variety. There's news, art projects, exercise classes - my mum was amazingly good (for a 94-year-old) at keeping a ball in the air and loved boxing (imaginary opponents)!
Both care staff and admin staff are great at interacting with the residents which is so important for making it feel like a real home. If staying in the family home is no longer an option, you can't do better than Spring Grove.

Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for taking the time to share your review, this has been shared with all the staff at Spring Grove. Our goal is always to deliver the highest standards of care, and we greatly appreciate all the feedback we receive. Reviews like yours highlight the experiences of those living at Spring Grove, helping others make informed decisions to move into a Springdene home.

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Review from Ann M (Daughter of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience

Mum lived at Spring Grove for about 9 months before she passed away and I am extremely grateful for the care she received. Spring Grove was recommended by Mum's GP and, whilst it may not be the shiniest care home compared to others, it is incredibly well run and the care Mum received was amazing. The

staff are deeply committed, kind, hard-working, understanding, and compassionate and they work together as a team and communicate well with each other. Mum's key worker was lovely and the staff are completely consistent e.g. we never saw agency staff, which means they really got to know Mum and her family. Family and friends who visited Mum consistently commented on the kindness and care they observed. Communication with our family was excellent, and we were incredibly touched that two members of staff very kindly came to Mum's funeral. We are hugely grateful to everyone at Spring Grove for their care and kindness and recommend Spring Grove without hesitation.

Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for taking the time to share your review. I will ensure it is shared with all the staff at Spring Grove. Our goal is always to deliver the highest standards of care, and we greatly appreciate all the feedback we receive. Reviews like yours highlight the experiences of those living at Spring Grove, helping others make informed decisions about joining our community.

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Review from Gerald M (Son of Resident) published on 6 December 2024
Submitted via Website • Report

Overall Experience

My mother was fortunate enough to be cared for at Spring Grove from early 2024 until her death, peacefully, in November 2024. We looked at many homes - with some trepidation (because it is so hard to evaluate a home - to make a decision based on wallpaper, room views, etc when all that you really

want to find out is whether kindness is on offer). I cannot speak highly enough of the staff - their endless patience (coaxing her to eat or drink when Alzheimer's had destroyed the interest in either), hard work and compassion. Despite shyness, she was gently persuaded (other than when it was beyond her) to join other residents for activities (rather than retreat to her room) and it clearly did her good. The staff gained her trust and affection (no mean feat, when any zest for life has drained away and their job was to sustain her nonetheless). She, and the family, are tremendously grateful - and, should the time come, I can only hope I will be looked after half as well.

Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for taking the time to share your review. I have shared this with all the staff at Spring Grove who cared for your mum. Our goal is always to deliver the highest standards of care, and we greatly appreciate all the feedback we receive. Reviews like yours highlight the experiences of those living at Spring Grove, helping others make informed decisions about joining our community.

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Review from Richmond N (Son of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience

Mum lived at Spring Grove for three and a half years until she recently peacefully passed away, I cannot thank the staff for the wonderful care she received in her very happy home. Mum had ongoing care needs due to the progression of Parkinson's Disease and dementia, she was supported superbly and made

to feel at home from day one. With regular doctor's visits, a very high standard of clinical care, and fabulous carers, for whom, nothing was ever too much trouble. Mum thoroughly enjoyed all the entertainment and activities provided in the lounge. Mum always had regular hair appointments which she was able to continue enjoying at Spring Grove. Mum enjoyed the great menus and the regular supply of tea and biscuits, the staff were so patient, always supporting her when she became too frail to drink without assistance. I spent Mum's last days with her and it was wonderful to see the very loving care she received, I will never forget the kindness and support I received at this difficult time.

Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for taking the time to share your review, this has been shared with all the staff at Spring Grove. Our goal is always to deliver the highest standards of care, and we greatly appreciate all the feedback we receive. Reviews like yours highlight the experiences of those living in our homes, helping others make informed decisions about moving into one of our homes.

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Review from Jackie T (Daughter of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience

Both my sister and I are happy that Dad is being cared for by such wonderful people who take pride in caring for others. It is fantastic and I would happily stay here myself.

Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for your lovely review and for sharing your experience at Spring Grove, I will pass your kind comments to all the staff.

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Review from T H (Nephew of Resident) published on 9 September 2024
Submitted via Website • Report

Overall Experience

My aunt lived at Spring Grove for five years until her peaceful passing earlier this year, and I could not be more grateful for the care she received there. She took to the place instantly, having previously visited friends there, and was made part of the community from day one. The staff I got to know

- many of whom were there throughout the five years - were kind, skilled, compassionate and incredibly hard-working, and communication with me as next of kin about her ups and downs was excellent throughout. I have another close relative in a different care home that is newer, shinier and smarter, but the 'feel' just isn't as warm or homely as at Spring Grove - they have really got something right in their culture of care. The end, when it inevitably came, was managed with great kindness, understanding and helpfulness too. I am hugely grateful to everyone at the home.

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Review from Fernanda F (Daughter of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience

I am very happy that we found Spring Grove for my mum, where she is cared for well and the team seems really lovely. It has obviously been a hard decision and a tough road to get here: this was not the old age Mum wanted. That said, I found them very helpful in understanding the process of getting Mum

in. They were kind to her, making sure that she wanted to move. I felt that they understood her situation better than I did and that she would be in good hands there. Mum has been a resident of Spring Grove for a year now. She enjoys daily visits from her beloved family and dear friends. Her room is peaceful, and the lift access to the large garden is much appreciated for fresh air and change of scene. The activities team provide a fun calendar of events and activities, and the manager is always responsive, friendly, and kind. The team seem happy - this makes a difference.
Care packages are reviewed twice a year, so prices do increase. Worth knowing.

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Review from Warwick G (Power of Attorney of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience

As the LPA of a resident (2019) aged c. 98 with dementia, I can vouch for his well-being over 5 years. The cheerfulness of the staff who care for him is aptly symbolized by the welcome at the front desk always given to me when I visit. Thank you to the manager and your highly professional team.

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Review from Jillian A (Wife of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience

I can’t overstate the warm welcome and excellent care given to my partner during his 3-week respite stay in April. The staff here are well trained, know exactly what is expected of them and always deliver with a smile. Our only disappointment was a lack of opportunity to exercise in the fresh air due

to garden landscaping work being carried out at the time.

Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for your lovely review and for sharing your experience at Spring Grove, I will pass your kind comments to all the staff. The work in the garden is almost complete, and in time for the warmer weather so that everyone can enjoy it.

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Review from Sarah T (Power of Attorney of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience

Spring Grove has cared for our very elderly colleague and friend for four years now and he is happy and well looked after by the team. The home is a very welcoming place to visit and the staff are always very helpful.

Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for your review, and we shall share your feedback with the team at Spring Grove.

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Review from Paddy B (Wife of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience

I cannot praise Spring Grove enough. From my husband's two periods of respite care through to his longer stay until his death 2 weeks ago he was wonderfully looked after. He wasn't always the easiest person, but sometimes he was, and all the carers responded to him with love and dignity and a huge amount

of patience. I don't know how they manage it, but they do.
I visited my husband daily so I was able to observe and see how wonderful the care was. An odd thing to say, but I'm missing my visits to Spring Grove and chats with all the carers and my talking with the other residents. I loved the informality, but knowing that a careful eye was always present. I sincerely hope the staff get all the support that they deserve.

Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for your lovely review and for sharing your experience, which I will pass on to all the staff at Spring Lane; your kind comments are much appreciated.

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Review from N J (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience

When we needed to find a care home for my father at short notice last year, a friend recommended Spring Grove, based on her positive experience. Ever since, we have been impressed by and grateful for the professional, responsive and caring team, as well as the home's warm and active atmosphere and the

attention to residents' well-being in all aspects of day-to-day life. My father says the staff are consistently kind and patient, which we have also observed, and they know him as an individual, respecting and responding to his preferences. In our experience, all residents are treated with dignity, respect and warmth. The day-to-day care is excellent, including management of health issues, meals and nutrition, and attention to the environment. The activities offered are varied, thoughtfully delivered, and tailored to residents' interests. Communication with us is very good, with telephone updates whenever anything changes, and I feel I can raise any concerns or questions at any time.

Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for your lovely review and for sharing your experience, which I will pass on to all the staff at Spring Grove; your kind comments are much appreciated.

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Review from Sophie C (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience

My mum, who has dementia, has been a resident at Spring Grove since March 2023. The staff have been so lovely and patient looking after her. And I'm so delighted that many of the staff members have been at the care home since March, giving Mum the chance to form relationships.
I think you all do an

amazing job! There is always a smiling face when I come to visit.
Spring Grove always keeps us informed about how Mum is, and they have an excellent GP who visits once a week. They work hard to try to get Mum to join in with the activities.
Thank you for all your excellent care.

Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for your lovely review and for sharing your experience, which I will pass on to all the staff at Spring Grove; your kind comments are much appreciated.

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Review from Katherine N (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience

Friendly, helpful, good communication from all staff.
A nice place for the elderly and infirm to be stimulating and caring.

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Review from L J (Daughter of Resident) published on 25 August 2023
Submitted via Website • Report

Overall Experience

Our mother has been so well-cared for at Spring Grove. She moved into Spring Grove in the autumn of 2021. Since then her dementia symptoms have increased, meaning it is often more difficult to get her to do regular tasks such as taking medications, healthy eating and drinking enough fluids during the

day. The staff know her preferences well and are always so patient with her and try different ways to persuade her to do things. The environment at Spring Grove is gentle and soothing but with a range of activities that all residents can join in with. Recent renovation works earlier this spring (2023) have meant the addition of a lovely terrace overlooked by trees and plants where residents can relax outside, with friends or family. Staff have been particularly helpful in facilitating phone calls when our mother wants to speak to us (including of course during 'lockdown' measures in Covid when we were unable to visit), and keeping us well-informed about any health updates or concerns.

Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for your lovely review. Your kind comments will be passed on to the team at Spring Grove.

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Review from Robert O (Son of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience

I would like to thank all at Spring Grove, particularly the carers who attended to my mother, from day to day, for all their patient care over the last two years. It was sad indeed to witness her decline, but the family always felt that the home was doing its very best to look after her well in those

particularly difficult Covid-affected years, not least while maintaining a cheerful manner, which cannot always be easy. It meant that we did not have to worry.
The reception staff were unfailingly helpful and positive too.

Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for your lovely review. Your kind comments will be passed on to the team at Spring Grove.

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