Spring Grove

The home is expensive but very good value for money.

We are incredibly appreciative and cannot thank the team enough for the exceptional support and care my late sister-in-law received at Spring Grove over the past 4.5 years. The team's dedication, kindness, and professionalism were evident every single day - they truly went above and beyond to ensure comfort and dignity. The peace of mind and quality of care made it worth every penny. It was truly a comfort to know Pat was so well looked after. We couldn't have asked for anything more.

My aunt was a resident at Spring Grove from 2021 until her death in March 26 and I visited her almost every week over that period. Without exception I found the Spring Grove team to be caring, patient, accommodating to each resident's needs and fundamentally my aunt was happy to be there. The facilities are good, very clean and always kept at a comfortable temperature. The home gets regular investment to maintain and improve the facilities. The team are very stable with many working there for years. This consistency and familiarity is of tremendous value. It enables bonds to form between the residents and the care team which in itself fosters a more friendly and caring environment.

There is a positive and friendly atmosphere at Spring Grove and the management and staff are welcoming and and caring. The room was comfortable, nicely decorated and in the newly refurbished floor of the building. The food and snacks were all good and the sherry before the meal was a nice touch. The sense of company at the home is a real positive with a variety of other residents to talk to. The entertainment that was provided was also varied and enjoyable.

The public rooms are light and bright , the meals and snacks freshly prepared and there is a good range of activities and entertainment. Everyone made sure I was comfortable, my medicine plan was managed well and my visitors were welcomed.

Here for only 2 weeks, very satisfied with support and care. Felt very well looked after. Food well cooked, plenty full and varied. Room spacious and comfortable. Would choose as a care home it became very necessary.

I have lived in Spring Grove since 2010 and have never had any complaint.

Excellent - I have not had any problems. The staff on the whole, are great.

When her health failed in the final weeks of her life the staff bent over backwards to allow us to spend our last time with her. A truly exceptional Care Home.

Both care staff and admin staff are great at interacting with the residents which is so important for making it feel like a real home. If staying in the family home is no longer an option, you can't do better than Spring Grove.

Mum lived at Spring Grove for about 9 months before she passed away and I am extremely grateful for the care she received. Spring Grove was recommended by Mum's GP and, whilst it may not be the shiniest care home compared to others, it is incredibly well run and the care Mum received was amazing. The staff are deeply committed, kind, hard-working, understanding, and compassionate and they work together as a team and communicate well with each other. Mum's key worker was lovely and the staff are completely consistent e.g. we never saw agency staff, which means they really got to know Mum and her family. Family and friends who visited Mum consistently commented on the kindness and care they observed. Communication with our family was excellent, and we were incredibly touched that two members of staff very kindly came to Mum's funeral. We are hugely grateful to everyone at Spring Grove for their care and kindness and recommend Spring Grove without hesitation.

My mother was fortunate enough to be cared for at Spring Grove from early 2024 until her death, peacefully, in November 2024. We looked at many homes - with some trepidation (because it is so hard to evaluate a home - to make a decision based on wallpaper, room views, etc when all that you really want to find out is whether kindness is on offer). I cannot speak highly enough of the staff - their endless patience (coaxing her to eat or drink when Alzheimer's had destroyed the interest in either), hard work and compassion. Despite shyness, she was gently persuaded (other than when it was beyond her) to join other residents for activities (rather than retreat to her room) and it clearly did her good. The staff gained her trust and affection (no mean feat, when any zest for life has drained away and their job was to sustain her nonetheless). She, and the family, are tremendously grateful - and, should the time come, I can only hope I will be looked after half as well.

Mum lived at Spring Grove for three and a half years until she recently peacefully passed away, I cannot thank the staff for the wonderful care she received in her very happy home. Mum had ongoing care needs due to the progression of Parkinson's Disease and dementia, she was supported superbly and made to feel at home from day one. With regular doctor's visits, a very high standard of clinical care, and fabulous carers, for whom, nothing was ever too much trouble. Mum thoroughly enjoyed all the entertainment and activities provided in the lounge. Mum always had regular hair appointments which she was able to continue enjoying at Spring Grove. Mum enjoyed the great menus and the regular supply of tea and biscuits, the staff were so patient, always supporting her when she became too frail to drink without assistance. I spent Mum's last days with her and it was wonderful to see the very loving care she received, I will never forget the kindness and support I received at this difficult time.

Both my sister and I are happy that Dad is being cared for by such wonderful people who take pride in caring for others. It is fantastic and I would happily stay here myself.

My aunt lived at Spring Grove for five years until her peaceful passing earlier this year, and I could not be more grateful for the care she received there. She took to the place instantly, having previously visited friends there, and was made part of the community from day one. The staff I got to know - many of whom were there throughout the five years - were kind, skilled, compassionate and incredibly hard-working, and communication with me as next of kin about her ups and downs was excellent throughout. I have another close relative in a different care home that is newer, shinier and smarter, but the 'feel' just isn't as warm or homely as at Spring Grove - they have really got something right in their culture of care. The end, when it inevitably came, was managed with great kindness, understanding and helpfulness too. I am hugely grateful to everyone at the home.

Care packages are reviewed twice a year, so prices do increase. Worth knowing.

As the LPA of a resident (2019) aged c. 98 with dementia, I can vouch for his well-being over 5 years. The cheerfulness of the staff who care for him is aptly symbolized by the welcome at the front desk always given to me when I visit. Thank you to the manager and your highly professional team.

I can’t overstate the warm welcome and excellent care given to my partner during his 3-week respite stay in April. The staff here are well trained, know exactly what is expected of them and always deliver with a smile. Our only disappointment was a lack of opportunity to exercise in the fresh air due to garden landscaping work being carried out at the time.

Spring Grove has cared for our very elderly colleague and friend for four years now and he is happy and well looked after by the team. The home is a very welcoming place to visit and the staff are always very helpful.

I visited my husband daily so I was able to observe and see how wonderful the care was. An odd thing to say, but I'm missing my visits to Spring Grove and chats with all the carers and my talking with the other residents. I loved the informality, but knowing that a careful eye was always present. I sincerely hope the staff get all the support that they deserve.