Spring Grove

214 Finchley Road, London NW3 6DH
Review Us
9.8 50 Reviews
  • Spring Grove, London
Spring Grove is situated on the Finchley Road near to Swiss Cottage, in the affluent Hampstead area of North London. The purpose-built residential home offers excellent access to nearby shops and public transport.

The home provides a happy, stimulating environment for residents while offering a comprehensive, individually tailored programme of care.

A nutritious and varied menu is prepared daily at the home which also caters for individual tastes and any dietary requirements.

Residents are offered the chance to participate in a daily schedule of activities organised and supervised by a dedicated team.

Accommodation comprises single and double residential rooms, each with full en-suite facilities including shower and toilet, as well as an extensive range of communal facilities.

These include; kitchenettes on each floor, landscaped gardens with lawns, a cinema room, a well-stocked library, laundry services and a hairdressing salon.

On-site parking is also available to make visits and short stays easily accessible for friends and family members.
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Care Provided by Spring Grove

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1505
  • Self-Funded Residential Dementia Care: from £1505
  • RESPITE Self-Funded Residential Care: from £1590
  • RESPITE Self-Funded Residential Dementia Care: from £1590

All fees subject to assessment of care need.

These prices are only a guideline, please contact Spring Grove to find out the exact price for your requirements.

Contact Spring Grove to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Spring Grove to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Sony Joy (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 5

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (12)

Parking

  • Underground car park available for visitors.

Spring Grove Reviews (50)

9.8

Spring Grove has a Review Score of 9.8 (9.775) out of 10, based on 21 reviews in the last 2 years.
Over all time Spring Grove has 50 reviews.

Overall Experience
  • 46
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Date Published
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Reviewer Connection to Spring Grove
  • 21
  • 5
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Total of 50, showing 21-40
Review from Katherine N (Daughter of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, helpful, good communication from all staff.
A nice place for the elderly and infirm to be stimulating and caring.
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Review from L J (Daughter of Resident) published on 25 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been so well-cared for at Spring Grove. She moved into Spring Grove in the autumn of 2021. Since then her dementia symptoms have increased, meaning it is often more difficult to get her to do regular tasks such as taking medications, healthy eating and drinking enough fluids during the
day. The staff know her preferences well and are always so patient with her and try different ways to persuade her to do things. The environment at Spring Grove is gentle and soothing but with a range of activities that all residents can join in with. Recent renovation works earlier this spring (2023) have meant the addition of a lovely terrace overlooked by trees and plants where residents can relax outside, with friends or family. Staff have been particularly helpful in facilitating phone calls when our mother wants to speak to us (including of course during 'lockdown' measures in Covid when we were unable to visit), and keeping us well-informed about any health updates or concerns.
Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for your lovely review. Your kind comments will be passed on to the team at Spring Grove.

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Review from Robert O (Son of Resident) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all at Spring Grove, particularly the carers who attended to my mother, from day to day, for all their patient care over the last two years. It was sad indeed to witness her decline, but the family always felt that the home was doing its very best to look after her well in those
particularly difficult Covid-affected years, not least while maintaining a cheerful manner, which cannot always be easy. It meant that we did not have to worry.
The reception staff were unfailingly helpful and positive too.
Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for your lovely review. Your kind comments will be passed on to the team at Spring Grove.

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Review from Elizabeth S (Sister of Resident) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my brother on three separate occasions, and each time, I have been impressed by the level of care in Spring Grove. The staff are friendly, respectful to their residents and welcoming to their guests and families. My brother seems happy and relaxed, and the staff who attend to him are
always attentive to his needs, which he can no longer express verbally. Thank you for all you do to make him comfortable.
Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for your lovely review. We are glad you are happy with the care that we provide. Your kind comments will be passed on to the team at Spring Grove.

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Review from E G (Friend of Resident) published on 2 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting a friend on a weekly basis who has been a resident for almost two years, and in that time, I have found Spring Grove to be a very welcoming and friendly place with very helpful staff who have a positive, caring attitude.
The premises are always clean and tidy.
Residents seem happy
they are treated with kindness and dignity.
Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for your lovely review. Your kind comments will be passed on to the team at Spring Grove.

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Review from Alison W (Daughter of Resident) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Spring Grove have provided friendly, kind, capable, patient and unstinting care for my mother in the last years of her life. Their excellent care means that my mother has been comfortable and at peace in her last months. I have always felt confident that she was in good hands, and it has
been a big relief to know she was being so well looked after.
Sadly, my mother couldn't participate in the range of activities provided for residents, but I observed some of these, and the programme of events looked stimulating.
The staff have been always friendly and welcoming, which I appreciated as I had to travel some distance to visit my mother. They are sensitive and understanding.
Spring Grove is well-run and spotlessly clean. It has a friendly, welcoming, family-like atmosphere. I would wholeheartedly recommend Spring Grove to anyone looking for a care home.
Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for your lovely review. Your kind comments will be passed on to the team at Spring Grove.

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Review from Katherine B (Daughter of Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Spring Grive are uniformly kind, caring and highly skilled. My mother has received first-class care, which has been a great relief to us as she became progressively non-verbal. Every interaction I have seen (and there have been many) between staff and my mother has been a joy to see. They
have established a real relationship with her, and her pleasure and their presence are great reassurance. We are relieved that she is in such good hands.
Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for your lovely review. We are glad you are happy with the care and support offered by the team at Spring Grove, your kind comments will be passed on to them.

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Review from Clare O (Daughter of Resident) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
In early 2021, my siblings and I were nervous about placing my then 94-year-old mother in a care home. Spring Grove had been recommended. She has been fortunate to receive two years of the highest level of care and attention. The staff are outstanding - they are interested, thoughtful and extremely
competent. Their dedication and commitment are extremely impressive. If my mother had arrived earlier and been able to engage in the many lively and varied activities that are offered, I know she would have enjoyed them - especially the classical music and film screenings in the comfortable communal lounges.
The well-kept gardens are lovely, and the home is in a good state.
There are many personal touches, from birthday cards and cakes to holding laptops for 'Zoom' calls to local schools visiting and creating special cards.
We are very glad that we chose Spring Grove for our mother's last home. I can only say 'thank you'.
Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for your lovely review. Your kind comments will be passed on to the team at Spring Grove.

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Review from Anna K (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
All staff at all levels are always kind and considerate and nothing is too much trouble. They are compassionate and my mother is extremely happy with the choice she has made, as are we, her family. Keep up the excellent work - it really is appreciated.
Reply from Zoey Baik, Admissions Manager at Spring Grove

Thank you for your lovely review and for sharing your experience. Your mother is a lovely lady, and it is our pleasure to care for her. Your kind comments are much appreciated and will be passed on to all the staff at Spring Grove.

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Review from Nerys T (Cousin of Resident) published on 20 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin has been a resident for many years and has had excellent care and thoughtful attention during her stay at Spring Grove Care Home. Whenever I have visited, I have seen the genuine warmth and dedication of the staff, which is so important. I have a particularly close relationship with one member
of staff, who goes out of his way to liaise with me over gifts I send - even wrapping and including a card when I sent an online Birthday gift. She has a warm and light bedroom on the upper floor near a lift and enjoys sitting by the window watching the world outside when she is not downstairs with other residents or outside in the terrace garden in warm weather. She has physical and medical disabilities, which are closely monitored. With fun activities and entertainment, the atmosphere is upbeat and positive, which has been so reassuring over these years of the pandemic. I am so grateful our nephew who found this special and caring care home for my dear cousin. 
Reply from Zoey Baik, Admissions Manager at Spring Grove

Thank you for your wonderful review and for sharing your experience, which I will pass on to all the staff at Spring Grove; your kind comments are much appreciated by all of us. Your cousin is a lovely lady, and it is our pleasure to care for her.

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Review from Kay T (Niece of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our aunt needed full-time care after suffering a breakdown and no longer being able to look after herself. She was initially at a care home for several months, which really didn't work for her. Our search for the right home landed in Spring Grove. Right from the off, we felt the combination of care
and activities would be good for her. When she first arrived, she was severely underweight, refusing to walk or even communicate with friends and family. We have been delighted with the improvement we have seen in her to date, physically and in her general mood.
The staff all show a great level of care and kindness both to the residents and to their visiting family and friends.
Reply from Zoey Baik, Admissions Manager at Spring Grove

Thank you for taking the time to review Spring Grove. We are delighted to hear such positive feedback about our home and the dedication of all the staff, who provide an exceptional level of care on a daily basis. Your kind words will be shared with the team.

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Review from Peter J (Brother of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My review of Spring Grove is entirely positive.
My sister became a resident about 15 months ago, and we regularly visit her.
She is very happy, and because of her dementia, and now regards it as her permanent home with which she is extremely content. She feels safe and well looked after by the staff
who I can only praise for their caring and gentle approach. There is a varied list of activities for the residents to take part in, although my sister chooses not to. The staff keep inviting her and are beginning to have some success.
We are always made to feel welcome, and all our queries are dealt with quickly and efficiently.
I cannot think of any criticism to add to balance this review, as I have none. We feel very lucky to have found this home, and long may it continue.
Reply from Zoey Baik, Admissions Manager at Spring Grove

Thank you for your lovely review. I will make sure that the team at Spring Grove receive your kind feedback, as they will be pleased to hear that their hard work is appreciated.

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Review from N L (Daughter of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I simply cannot speak highly enough of Spring Grove. It was recommended by my GP when it became necessary to move my mother, who has dementia, into a care home in late October. I had always been reluctant to do this, but a visit to Spring Grove changed my mind. I was immediately impressed by the warm
atmosphere, the openness and kindness of the staff, and the evidently excellent collegial relations among the team, which gave me confidence that my mother would be happy, safe and very occupied. She has settled well; the staff are extremely kind and resourceful in caring for her and keeping her engaged and amused, as well as coordinating her medical care; she is benefiting from the company and activities and enjoying the freshly cooked and nicely varied food. The staff make me and other guests truly welcome: it is really like being part of a large extended family. The home aspires to provide professional care in a family setting - no mean feat: but it really succeeds.
Reply from Zoey Baik, Admissions Manager at Spring Grove

Thank you for taking the time to review Spring Grove. We are delighted to hear your wonderful five-star feedback, which means a lot to us. Your mother is a lovely lady, and it is our pleasure to care for her. I will pass your kind comments on to all staff at Spring Grove.

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Review from J B (Respite Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
Reply from Zoey Baik, Admissions Manager at Spring Grove

Thank you for your lovely review. We really appreciate your feedback, which I will pass on to all the staff at Spring Grove.

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Review from A D (Daughter of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother settled well at Spring Grove very quickly. Staff are very caring, and there is always a variety of activities for residents. The art offered is especially good. The contact with the GP and other health services is well managed, and medication is scrupulously organised. As a visitor, you are
always made to feel welcome as soon as you walk in.
Reply from Zoey Baik, Admissions Manager at Spring Grove

Thank you for your review. Here at Spring Grove, we endeavour to deliver the very best experience for our residents and their families. Your kind review will be shared with all staff at Spring Grove.

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Review from Mark W (Friend of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been visiting a friend and former colleague of mine at Spring Grove Care Home for two years now and do so on a roughly fortnightly basis. I've always found the staff - whether administrative or care staff - caring, professional and - not least - engaging and fun. The standard of care seems excellent
and much effort is put into activities for residents. If I had any criticism at all it would be that the decor is looking a little tired in places but I note that the main lounge is just now being refurbished. It's also worth saying that the admin staff were excellent during the Covid pandemic and were always at pains to make sure that visits were possible.
Reply from Zoey Baik, Admissions Manager at Spring Grove

Thank you for your wonderful feedback. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents, their families and friends' lives. As you've noticed, we have started a refurbishment plan to spruce up and modernise our décor. Thank you for taking the time to share your kind words with us, these will be shared with all the team at Spring Grove.

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Review from F I (Next of Kin) published on 21 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful staff at Spring Grove, from reception and management to care staff and cleaning staff; they are all so kind and friendly. They went out of their way to make our father comfortable and to try and include him in activities, even when he was reluctant, thinking up clever tasks he would be interested
in to keep him busy. They genuinely care deeply for the residents and their families, and we can't thank them enough for the last five years.
Reply from Zoey Baik, Admissions Manager at Spring Grove

Thank you for your wonderful review and for sharing your experience, which I will pass on to all the staff at Spring Grove; your kind comments are much appreciated. Your father was a lovely gentleman, and it was our pleasure to care for him. Best wishes.

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Review from Michael K (Son of Resident) published on 15 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Spring Grove from September 2018 until, sadly, she passed away in October 2022.
She settled in quickly and participated in life there until the last few months of her life.
I believe, like most other residents, Mum was not delighted to be in a home, but at the same time,
recognised that if she needed to be in a home, as she did, then Spring Grove was an excellent choice.
Throughout her stay, Mum came into contact with many care staff and administrative staff.
Our family came into contact with them during our frequent visits.
I can say that without exception, each member of staff was kind, helpful, considerate and warm towards Mum and made her stay the best it could be.
For that, we are truly grateful and cannot thank everyone enough.
Reply from Zoey Baik, Admissions Manager at Spring Grove

Thank you so much for taking the time to share your kind words with us. Your mother was a lovely lady, and it was our pleasure to care for her. We will pass on your kind feedback to all staff at Spring Grove; they will really appreciate knowing that you have taken the time to review their hard work. Best wishes.

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Review from Susan T (Daughter of Resident) published on 2 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad arrived at Spring Grove in August 2022 for respite care following a spell in the hospital. He was warmly welcomed and immediately made to feel very comfortable and at home, and as a result, he settled in very quickly. His initial 3-week stay was soon extended to 11 weeks! We have nothing but
5-star praise for all the team at Spring Grove - the kindness and constant excellent care my dad received from everyone on a daily basis is a testament to your wonderful carers and all the staff who work so hard and are continually extremely helpful and kind, thus ensuring that my dad's stay at Spring Grove was an enjoyable experience for both of us and we are very grateful to everyone. Thank you so much.
Reply from Zoey Baik, Admissions Manager at Spring Grove

Thank you so much for your lovely review. I will make sure that the team at Spring Grove receive this kind feedback, as they will be pleased to hear that their hard work is appreciated.

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Review from R L (Daughter of Resident) published on 19 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely satisfied with the care my father is receiving at Spring Grove care home. Since he arrived nearly four and a half years ago, he is treated with great kindness and dignity. The care team cannot do enough for him. Their care is both professional and warm. The entertainment facilities are
excellent, and my father feels safe and nurtured. His room overlooks a beautifully maintained garden, and the home is kept very clean. There is a great variety of foods available, which are always fresh and tasty.
Reply from Zoey Baik, Admissions Manager at Spring Grove

Thank you ever so much for your lovely kind words about your father’s care and our team at Spring Grove, it is very much appreciated. It is truly our pleasure caring for your father. I will pass your comments to the home manager and his team.

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Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for Spring Grove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.775 for Spring Grove is calculated as follows: ( (196 Excellents x 5) + (50 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 249 Ratings = 4.775
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Spring Grove is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Sony

Sony Joy

Job Title: Care Home Manager Joined: 2007

"Before moving to the UK, I was a Registered Nurse (RN) working as a staff nurse for three years in an Emergency Care Unit, in New Delhi, India.


I came to the UK in 2007, initially to study for an NVQ Level 4 in Health and Social Care, as part of understanding both the social and medical care provided in the UK.


Whilst a student I initially worked as a Nursing Assistant on a medical ward in an NHS hospital to provide me with the practical experience needed to complete my coursework.


I was fortunate to be able to work for Springdene Nursing and Care Homes, initially as a Senior Care Assistant at Springview, their care home in Enfield.


As I developed my skills, knowledge and exposure to the care home environment, I was promoted to Team Leader, then an opportunity became available to become an Assistant Manager at Spring Grove, Hampstead and then in 2018 became Home Manager.


Although I did not register as a nurse in the UK, the professionalism and clinical knowledge that I was exposed to as a nurse have helped me to be where I am today. By completing my Diploma in Leadership and Management and working my way up to Home Manager, I feel that I have the necessary skills to lead the team and provide high-quality person-centred care to residents."

Mark

Mark Clements

Job Title: Group Operations Manager Joined: 2014

“I was late joining the nursing profession and after a career in chemical manufacturing/processing, I decided to retrain as a registered nurse.


During my nurse training, I worked regular shifts as a care assistant in various care homes to both enhance my skills and support my family.


In 2008, I finally qualified as a registered nurse and worked on an acute medical ward, completed my preceptorship and built on my nursing skills and knowledge.


Although I enjoyed my time in a hospital ward, I missed the ‘community’ within a care home and decided to devote my career to supporting people who live in care homes, joining Springdene Group in 2014.


I am proud to work for Springdene Nursing and Care Homes, especially as staff, are committed to bringing joy and enrichment to residents' lives, and how each home has a unique identity and resident community.”


Mark Clements

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