Spring Grove

When we needed to find a care home for my father at short notice last year, a friend recommended Spring Grove, based on her positive experience. Ever since, we have been impressed by and grateful for the professional, responsive and caring team, as well as the home's warm and active atmosphere and the attention to residents' well-being in all aspects of day-to-day life. My father says the staff are consistently kind and patient, which we have also observed, and they know him as an individual, respecting and responding to his preferences. In our experience, all residents are treated with dignity, respect and warmth. The day-to-day care is excellent, including management of health issues, meals and nutrition, and attention to the environment. The activities offered are varied, thoughtfully delivered, and tailored to residents' interests. Communication with us is very good, with telephone updates whenever anything changes, and I feel I can raise any concerns or questions at any time.

Thank you for all your excellent care.

A nice place for the elderly and infirm to be stimulating and caring.

Our mother has been so well-cared for at Spring Grove. She moved into Spring Grove in the autumn of 2021. Since then her dementia symptoms have increased, meaning it is often more difficult to get her to do regular tasks such as taking medications, healthy eating and drinking enough fluids during the day. The staff know her preferences well and are always so patient with her and try different ways to persuade her to do things. The environment at Spring Grove is gentle and soothing but with a range of activities that all residents can join in with. Recent renovation works earlier this spring (2023) have meant the addition of a lovely terrace overlooked by trees and plants where residents can relax outside, with friends or family. Staff have been particularly helpful in facilitating phone calls when our mother wants to speak to us (including of course during 'lockdown' measures in Covid when we were unable to visit), and keeping us well-informed about any health updates or concerns.

The reception staff were unfailingly helpful and positive too.

I have visited my brother on three separate occasions, and each time, I have been impressed by the level of care in Spring Grove. The staff are friendly, respectful to their residents and welcoming to their guests and families. My brother seems happy and relaxed, and the staff who attend to him are always attentive to his needs, which he can no longer express verbally. Thank you for all you do to make him comfortable.

Residents seem happy they are treated with kindness and dignity.

Spring Grove is well-run and spotlessly clean. It has a friendly, welcoming, family-like atmosphere. I would wholeheartedly recommend Spring Grove to anyone looking for a care home.

The staff at Spring Grive are uniformly kind, caring and highly skilled. My mother has received first-class care, which has been a great relief to us as she became progressively non-verbal. Every interaction I have seen (and there have been many) between staff and my mother has been a joy to see. They have established a real relationship with her, and her pleasure and their presence are great reassurance. We are relieved that she is in such good hands.

We are very glad that we chose Spring Grove for our mother's last home. I can only say 'thank you'.

All staff at all levels are always kind and considerate and nothing is too much trouble. They are compassionate and my mother is extremely happy with the choice she has made, as are we, her family. Keep up the excellent work - it really is appreciated.

My cousin has been a resident for many years and has had excellent care and thoughtful attention during her stay at Spring Grove Care Home. Whenever I have visited, I have seen the genuine warmth and dedication of the staff, which is so important. I have a particularly close relationship with one member of staff, who goes out of his way to liaise with me over gifts I send - even wrapping and including a card when I sent an online Birthday gift. She has a warm and light bedroom on the upper floor near a lift and enjoys sitting by the window watching the world outside when she is not downstairs with other residents or outside in the terrace garden in warm weather. She has physical and medical disabilities, which are closely monitored. With fun activities and entertainment, the atmosphere is upbeat and positive, which has been so reassuring over these years of the pandemic. I am so grateful our nephew who found this special and caring care home for my dear cousin.

The staff all show a great level of care and kindness both to the residents and to their visiting family and friends.

I cannot think of any criticism to add to balance this review, as I have none. We feel very lucky to have found this home, and long may it continue.

I simply cannot speak highly enough of Spring Grove. It was recommended by my GP when it became necessary to move my mother, who has dementia, into a care home in late October. I had always been reluctant to do this, but a visit to Spring Grove changed my mind. I was immediately impressed by the warm atmosphere, the openness and kindness of the staff, and the evidently excellent collegial relations among the team, which gave me confidence that my mother would be happy, safe and very occupied. She has settled well; the staff are extremely kind and resourceful in caring for her and keeping her engaged and amused, as well as coordinating her medical care; she is benefiting from the company and activities and enjoying the freshly cooked and nicely varied food. The staff make me and other guests truly welcome: it is really like being part of a large extended family. The home aspires to provide professional care in a family setting - no mean feat: but it really succeeds.

Very good.

My mother settled well at Spring Grove very quickly. Staff are very caring, and there is always a variety of activities for residents. The art offered is especially good. The contact with the GP and other health services is well managed, and medication is scrupulously organised. As a visitor, you are always made to feel welcome as soon as you walk in.

I've been visiting a friend and former colleague of mine at Spring Grove Care Home for two years now and do so on a roughly fortnightly basis. I've always found the staff - whether administrative or care staff - caring, professional and - not least - engaging and fun. The standard of care seems excellent and much effort is put into activities for residents. If I had any criticism at all it would be that the decor is looking a little tired in places but I note that the main lounge is just now being refurbished. It's also worth saying that the admin staff were excellent during the Covid pandemic and were always at pains to make sure that visits were possible.

Wonderful staff at Spring Grove, from reception and management to care staff and cleaning staff; they are all so kind and friendly. They went out of their way to make our father comfortable and to try and include him in activities, even when he was reluctant, thinking up clever tasks he would be interested in to keep him busy. They genuinely care deeply for the residents and their families, and we can't thank them enough for the last five years.

For that, we are truly grateful and cannot thank everyone enough.