Wellesley Road Care Home

Thank you.

The home is run very professionally, it has a very happy atmosphere, the staff are very caring, helpful, nothing is too much trouble. The rooms are kept very clean also surrounding area's. We are delighted that we chose Wellesley Road Care Home.

A warm & welcoming residential care facility. The staff are energetic & friendly. Feel like the residents' needs are listened to & catered for.

The staff are wonderful. They are so caring and they treat the residents with dignity.

As a family we cannot be happier that our mother is now a resident at Wellesley Road. The staff are OUTSTANDING! Calm, kind, and experienced in treating our mum with interest and respect. The medical care has also been excellent especially as our mother's physical and cognitive needs change. We feel very lucky that she is a resident!

The staff are kind patient and well trained. I cannot recommend Wellesley Road and the team highly enough.

Upon initially viewing Wellesley Road it presented clean and well managed. The staff are extremely friendly and attentive. My mother's time spent at the care home was the uplift and interaction she needed. As a family, we were all welcomed and encouraged to visit often. Warm friendly atmosphere and we were always kept up to date on my mother's progress. My mother was able to mingle with other residents and also take time for herself. I would recommend Wellesley Road to anyone in search.

Our father has been at Wellesley Road since 2019 and has settled. Despite initial problems with previous management there now seems to be more compassion and better communication with family. Our father is looked after as well as can be but I think there needs to be more staff on each unit as I feel there needs more engagement with residents rather than just being in the TV lounge. The staff are lovely and caring but we sense there isn’t enough of them. When we visit our father he seems ok but needs a little more self care i.e nails and hair to be cared for more.

We would like to thank all the staff at Wellesley Road for looking after my aunt extremely well over her stay there.

Place was clean and tidy, with no nasty smells. Staff appeared to be nice and treated residents well and with respect. Anything that you asked they did their best to accommodate and did things promptly. Some staff were more approachable than others.

My partner who is 92 suffers from dementia and has already a few weeks in Wellesley Care Home. He is very well looked after. The place is kept very clean. The carers are very devoted to their job and do their best to keep him happy.

I started at Wellesley Road Care Home as a volunteer as I worked for the local council for 36 years and was now retired and I thought it would be good to give back and some time to get to know the people. When I started at Wellesley Road Care Home I found the carers and staff were very caring and looked after all the different clients very well with their needs and disability. I found the staff very caring and friendly and helped in every way towards the running of the home. I found the office staff and manager made me feel very welcome and showed me the sure running of the building and the needs of the people. I cannot say enough about the running of the home.

I have nothing but praise for the team at Wellesley Road. My aunt spent the last four years here as her dementia progressed, the majority on the Madrid unit, where she was treated as an individual and given care in a respectful and professional manner. She had a consistent core team around her who became familiar with her ways and understood her needs. She seemed a lot more relaxed and content living in a safe environment and could take part in social activities if desired. After her hospital stay, she was able to return to Wellesley Road and be cared for in the Oslo unit until she passed away peacefully in her sleep.

We could not have asked for a better placement for our mother. The staff are amazing, the place is always spotless, clean and tidy. No request made by our family to the staff has been too much trouble. Never had an issue and feel comfortable to address any concerns with the staff. I would recommend this home as a placement. Thank you to all the staff and the wider team for supporting mum. From all of mum's family.

I have visited my friend on several occasions during May, June, July and August and have always found the management and staff to be welcoming and friendly. The team there are professional and capable of dealing with problematic situations with consideration and care. I feel confident that my friend is being well looked after and with due consideration for her special needs.

A special thanks go to the nursing team, who have done wonders in improving a long-term condition.

Happy with most things since Mum care here.

I do visit my long term friend as her son asked me to do it while he is abroad. She is happy, they gave her medication on time, when she was at home she couldn’t manage that. My friend's room looks nice, clean and we were allowed to decorate it with my friend's pictures and personal touches. Carers are friendly and caring. I have spoken to the manager twice and he takes action immediately. The home is clean and the staff are visible always, when my friend speaks her native language the staff try to understand her and make sure she feels cared. We are happy with the staff. Thank you.

Lovely, friendly staff who are also very helpful. The home (Wellesley Road Care Home) is clean and also has a lovely garden that is very relaxing to sit in.

My aunt lived in Wellesley Road Care Home for almost eight years. She died there recently aged 97! The staff who cared for her were wonderful. They were like a family to her, and that meant so much to us as she had no family in the UK. They always made us feel so welcome when we came to visit. When she was dying, they were so caring and compassionate. They made what was a very sad event so much easier. Even after she died, they did everything possible to help us, and it was lovely to see them at her funeral. Well done all at Wellesley Road Care Home.