Wellesley Road Care Home

1 Wellesley Road, London NW5 4PN
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9.6 27 Reviews
  • Wellesley Road Care Home, London
Wellesley Road Home is a homely accommodation run by Shaw Healthcare, whose care team is skilled in providing personalised care for older people and also specialise in dementia care. All beds are allocated via Camden Social Services.

The Shaw Healthcare brand has grown from company values based around wellness, happiness and kindness, which staff achieve by connecting with each resident, learning about their life's history and supporting care and a daily lifestyle to suit.

Recognised qualifications have been achieved by all care workers, who keep up-to-date with industry regulation and innovation.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jennie Evans (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2015

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (58)

Wellesley Road Care Home Reviews (27)

9.6

Wellesley Road Care Home has a Review Score of 9.6 (9.599) out of 10, based on 12 reviews in the last 2 years.
Over all time Wellesley Road Care Home has 27 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Wellesley Road Care Home
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Total of 27, showing 1-20
Review from K K (Friend of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A warm & welcoming residential care facility. The staff are energetic & friendly. Feel like the residents' needs are listened to & catered for.
Reply from Jennifer Evans, Home Manager at Wellesley Road Care Home

Thank you for your kind feedback. We're so pleased to hear that you've found our care home warm and welcoming. Our team takes great pride in being energetic, friendly, and attentive to the needs of our residents, so it's wonderful to know that this has been reflected in your experience.

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Review from M H (Friend of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are wonderful. They are so caring and they treat the residents with dignity.
Reply from Jennifer Evans, Home Manager at Wellesley Road Care Home

Thank you for taking the time to write us a review.

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Review from S M (Daughter of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family we cannot be happier that our mother is now a resident at Wellesley Road. The staff are OUTSTANDING! Calm, kind, and experienced in treating our mum with interest and respect. The medical care has also been excellent especially as our mother's physical and cognitive needs change. We feel
very lucky that she is a resident!
Reply from Jennifer Evans, Home Manager at Wellesley Road Care Home

Thank you so much for your wonderful review. We are thrilled to hear that you and your family are so happy with your mother's care at Wellesley Road. It means a great deal to us that you feel she's receiving the attention and respect she deserves. We're also pleased to know that the medical care has met her evolving needs. We feel equally fortunate to have her with us and truly appreciate your kind words.

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Review from Sally D (Niece of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This purpose-built home is clean, bright and airy and having had experience with other homes this place
with its spacious rooms, private shower rooms is a cut above the rest.
The staff are kind patient and well trained. I cannot recommend Wellesley Road and the team highly enough.
Reply from Manager, Home Manager at Wellesley Road Care Home

Thank you for taking the time to leave us this lovely review, the team will be delighted to read it.

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Review from Samantha D (Daughter of Resident) published on 5 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Upon initially viewing Wellesley Road it presented clean and well managed. The staff are extremely friendly and attentive. My mother's time spent at the care home was the uplift and interaction she needed. As a family, we were all welcomed and encouraged to visit often. Warm friendly atmosphere and
we were always kept up to date on my mother's progress. My mother was able to mingle with other residents and also take time for herself. I would recommend Wellesley Road to anyone in search.
Reply from Francisca Ikwuegbu, Home Manager at Wellesley Road Care Home

Thank you for leaving us this lovely review. We are delighted that you are pleased with the care of your mother and your kind words will be passed on to the rest of the wonderful team.

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Review from A R (Daughter of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our father has been at Wellesley Road since 2019 and has settled. Despite initial problems with previous management there now seems to be more compassion and better communication with family. Our father is looked after as well as can be but I think there needs to be more staff on each unit as I feel
there needs more engagement with residents rather than just being in the TV lounge. The staff are lovely and caring but we sense there isn’t enough of them. When we visit our father he seems ok but needs a little more self care i.e nails and hair to be cared for more.
Reply from Wellesley Road at Wellesley Road Care Home

Thank you for taking the time to leave us a review. Your feedback will be passed on.

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Review from Stewart S (Nephew of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt had been in Wellesley Road since approx 2016. She loved the home, the carers and all the other staff she came in contact with on a daily basis.
She passed in January 2024, the home phoned me and were very caring and offered me someone to talk to any time I wanted. When we went to clear her
room we were overwhelmed with the amount of staff saying how sorry for our loss they are were and how much they would miss my aunt.
The manager was very kind and sat us down and ran through everything we would need to do moving forward to arranging my aunt's funeral.
We would like to thank all the staff at Wellesley Road for looking after my aunt extremely well over her stay there.
Reply from Alejandro Reytor, Home Manager at Wellesley Road Care Home

Thank you so much for your kind words, it really means a lot to everyone who works here at Wellesley. It was our privilege to be able to provide this care for your aunt and we would like to send you our deepest condolences for your loss.

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Review from C B (Friend of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Place was clean and tidy, with no nasty smells. Staff appeared to be nice and treated residents well and with respect. Anything that you asked they did their best to accommodate and did things promptly. Some staff were more approachable than others.
Reply from Alejandro Reytor, Home Manager at Wellesley Road Care Home

Thank you for taking the time to leave us a review; your feedback will be passed on.

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Review from Y O (Partner of Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner who is 92 suffers from dementia and has already a few weeks in Wellesley Care Home. He is very well looked after. The place is kept very clean. The carers are very devoted to their job and do their best to keep him happy.
Reply from Alejandro Reytor, Home Manager at Wellesley Road Care Home

Thank you so much for leaving us this lovely review. Your kind comments will be passed on to the rest of the team.

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Review from V I (Regular Volunteer) published on 19 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I started at Wellesley Road Care Home as a volunteer as I worked for the local council for 36 years and was now retired and I thought it would be good to give back and some time to get to know the people. When I started at Wellesley Road Care Home I found the carers and staff were very caring and looked
after all the different clients very well with their needs and disability. I found the staff very caring and friendly and helped in every way towards the running of the home. I found the office staff and manager made me feel very welcome and showed me the sure running of the building and the needs of the people. I cannot say enough about the running of the home.
Reply from Alejandro Reytor, Home Manager at Wellesley Road Care Home

Thank you so much for this lovely review, your kind words will be passed onto the rest of the team.

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Review from Anne S (Niece of Resident) published on 1 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the team at Wellesley Road. My aunt spent the last four years here as her dementia progressed, the majority on the Madrid unit, where she was treated as an individual and given care in a respectful and professional manner. She had a consistent core team around her who became
familiar with her ways and understood her needs. She seemed a lot more relaxed and content living in a safe environment and could take part in social activities if desired. After her hospital stay, she was able to return to Wellesley Road and be cared for in the Oslo unit until she passed away peacefully in her sleep.
Reply from Alejandro Reytor, Home Manager at Wellesley Road Care Home

This is such a lovely review, thank you. Our team strive to achieve the best quality of care for all of our residents, so it is great to hear that your aunt felt safe and relaxed here with us. Our deepest condolences to you and your family.

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Review from K S (Son of Resident) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not have asked for a better placement for our mother. The staff are amazing, the place is always spotless, clean and tidy. No request made by our family to the staff has been too much trouble. Never had an issue and feel comfortable to address any concerns with the staff. I would recommend
this home as a placement. Thank you to all the staff and the wider team for supporting mum. From all of mum's family.
Reply from Alejandro Reytor, Home Manager at Wellesley Road Care Home

Thank you for taking the time to leave us this lovely review, it really means a lot to the whole team. It is a privilege to be able to provide this care for your mother and your kind words will be passed on.

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Review from P B (Friend of Resident) published on 6 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have visited my friend on several occasions during May, June, July and August and have always found the management and staff to be welcoming and friendly. The team there are professional and capable of dealing with problematic situations with consideration and care. I feel confident that my friend
is being well looked after and with due consideration for her special needs.
Reply from Alejandro Reytor, Home Manager at Wellesley Road Care Home

Thanks for taking the time to leave us a review, your kind words will be passed onto the rest of the wonderful team.

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Review from Gavin C (Son of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Arranging for Dad to go into full-time care has been both daunting and, of course, sad. All of a sudden, there were so many questions that we needed to find answers to. Given the pressures on the care sector and the NHS, Dad was offered a place at Wellesley Road Care Home without my sister and I being
able to visit it first. We had to make the decision 'on the fly', and this only added to our concerns.
Thankfully, those questions started to be answered as soon as we stepped inside, from being greeted at reception and a meeting with the manager. Almost immediately, there was a feeling of complete confidence that Dad was in the right place.
This confidence has grown over the last months as we have got to know Dad's carers and nursing team, many on first-name terms. We feel that the staff's continued professionalism and commitment have helped Dad get slowly accustomed to his new life.
A special thanks go to the nursing team, who have done wonders in improving a long-term condition.
Reply from Alejandro Reytor, Home Manager at Wellesley Road Care Home

Thank you for leaving us such a kind review. We are so pleased to hear that your dad has settled in well to our lovely home. Our nursing team are fantastic, as are all of our employees who will give continued support to your dad and your family throughout his time here at Wellesley Road.

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Review from Mark T (Son of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So far, so good.
Happy with most things since Mum care here.
Reply from Alejandro Reytor, Home Manager at Wellesley Road Care Home

Thank you for leaving us a review; we really appreciate it. We hope you remain happy with your mum's care here with us at Wellesley Road. If you have any questions, please don't hesitate to ask.

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Review from M L (Friend of Resident) published on 1 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I do visit my long term friend as her son asked me to do it while he is abroad. She is happy, they gave her medication on time, when she was at home she couldn’t manage that. My friend's room looks nice, clean and we were allowed to decorate it with my friend's pictures and personal touches. Carers
are friendly and caring. I have spoken to the manager twice and he takes action immediately. The home is clean and the staff are visible always, when my friend speaks her native language the staff try to understand her and make sure she feels cared. We are happy with the staff. Thank you.
Reply from Alejandro Reytor, Home Manager at Wellesley Road Care Home

Thank you for leaving us this wonderful review. Our team strive to achieve the best quality of care for all of our residents, it's lovely to hear that you also feel this way. Your kind comments will be passed on to the rest of the team.

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Review from Laura L (Friend of Resident) published on 26 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely, friendly staff who are also very helpful. The home (Wellesley Road Care Home) is clean and also has a lovely garden that is very relaxing to sit in.
Reply from Alejandro Reytor, Home Manager at Wellesley Road Care Home

Thank you for your kind comments, they will be passed on to the rest of the team.

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Review from Yvonne M (Niece of Resident) published on 21 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt lived in Wellesley Road Care Home for almost eight years. She died there recently aged 97! The staff who cared for her were wonderful. They were like a family to her, and that meant so much to us as she had no family in the UK. They always made us feel so welcome when we came to visit. When
she was dying, they were so caring and compassionate. They made what was a very sad event so much easier. Even after she died, they did everything possible to help us, and it was lovely to see them at her funeral. Well done all at Wellesley Road Care Home.
Reply from Alejandro Reytor, Home Manager at Wellesley Road Care Home

This is such a lovely review to read, thank you for taking the time to write it. We feel so privileged to have been able to provide your aunt with this care and are so pleased she thought of us as family, as did we her. Your kind comments will be passed on to the rest of the wonderful team.

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Review from Susan R (Daughter of Resident) published on 14 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
On the whole, I have been very happy with the general organisation at Wellesley Road Care Home where my mum stayed for 5 years in Dublin. The reception team have always functioned extremely well. The staff members were kind and available regarding the questions I wanted to ask. However, I strongly believe
it is a shame that the space outdoors, the garden, was not being used. The architect who built this house had created this space not only to become an ashtray but especially to be used on beautiful English Summer days (with a few flowers to be added!). Instead of leaving the pensioners in a stuffy room with the television on all day, what difference does it make to put them in armchairs outside? Fresh air has never harmed anyone and this is probably the last pleasure people have at the end of their lives. Also, there is great variety in the lunches with nice cooked vegetables. By contrast, the dinners are very monotonous.
Reply from Alejandro Reytor, Home Manager at Wellesley Road Care Home

Thanks for leaving us a review, your feedback will be passed on.

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Review from Thelma W (Niece of Resident) published on 14 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt came to Wellesley Road Care Home in September 2019. She was at that time 92 years old and, even though she could not walk and was suffering from dementia, she was most reluctant to enter a care home. Right from the start, staff were kind, caring and always positive. They all do a fabulous job
- a job, I have to say, that most folk would find impossible to do. She was made to feel welcome right away and was given a bright, airy room, with top en-suite facilities and round-the-clock care. By the time I next visited her, a week or so after her moving in, she was happy and cheerful in a way that I had not seen in a long time.
Wellesley Road truly became my aunt's home from home and she made many friends. When, at the end of her life, she was taken into hospital, staff went to visit her in their own time! That is really five-star service.
I cannot thank Wellesley Road and its staff enough for what they have done for my family.
Reply from Alejandro Reytor, Home Manager at Wellesley Road Care Home

Thank you for taking the time to leave us this lovely review, we really appreciate it. We are so pleased to hear all of these fab comments about our home. Our wonderful team strive to achieve the best quality of care for all of our residents and it's great to see this being recognised. Thanks again, your kind words will be shared with the rest of the team.

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Current Review Score: 9.6 (9.599)

Overview of Review Score

The Review Score of 9.6 (9.599) out of 10 for Wellesley Road Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.599 for Wellesley Road Care Home is calculated as follows: ( (95 Excellents x 5) + (37 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 142 Ratings = 4.599
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wellesley Road Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Dariosh

Dariosh Erfani

Job Title: Maintenance Operative Joined: 2015

Dedicated, hardworking, prioritising health and safety in our Care home, interacting with residents in a person-centred mode. Proud to be part of a committed team.

Frequently Asked Questions about Wellesley Road Care Home

What types of Care is Wellesley Road Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wellesley Road Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Wellesley Road Care Home?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Wellesley Road Care Home to the centre of London?

3.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wellesley Road Care Home to verify any information. View our terms and conditions. Wellesley Road Care Home has an Enhanced Service - more info.