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- Abbeyfield House - New Malden care home

The staff are so caring and supportiveCarole E(Wife of Resident/Service User)



The staff are so caring and supportiveCarole E(Wife of Resident/Service User)



The house can accommodate 36 residents in 36 single ensuite rooms. There are assisted bathrooms available for all residents to use.
Abbeyfield House is a purpose-built dementia care home, established in 1999. There is a beautiful spacious garden filled with sensory items and ample seating making an enjoyable space to spend time outdoors.
Staff recognise the importance of maintaining relationships with family and friends and welcome them to join you at...
Care Provided by Abbeyfield House - New Malden
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 36 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note that final fees are based on an individual care needs assessment and may vary accordingly.
For more information or to arrange a visit and assessment, please contact the home directly.
The price(s) shown are provided by the care home. Contact Abbeyfield House - New Malden for full pricing details and T&Cs.
Contact Abbeyfield House - New Malden to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Abbeyfield Living Society
- Voluntary / Not for Profit Owned
Person in charge
- Sherryann Bryan-Redway(Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (36)
- Single Rooms with ensuite Wet Room (36)
Visiting
- Visitors are welcome at any time – no prior notice is required. There is a visitor car park located directly in front of the home for your convenience. If you need any assistance during your visit, please speak to a member of staff.
Parking
- There is a visitor car park located directly in front of the home for your convenience.
Abbeyfield House - New Malden Reviews (36)
Abbeyfield House - New Malden has a Review Score of 8.6 (8.584) out of 10, based on 3 reviews in the last 2 years.
Over all time Abbeyfield House - New Malden has 36 reviews.
During her stay all the staff were professional and caring towards her and all her needs were met as her health deteriorated.I can not praise all staff enough for their care and kindness towards our Mother and us, especially at the end of her life.
We were so lucky to find Abbeyfield house and our family will always be grateful to them.
Thank you for sharing such kind words about our team and the care provided to your mother. We're truly grateful for your feedback and will share it with all staff. Please know we're thinking of you and your family. Many thanks, Sherryann & the Team
Our mum has been at Abbeyfield since November 2023 and we are delighted with the care and compassion that has been shown to her. Despite her continued deterioration staff are always present and attentive to her needs. We wouldn't want her to be anywhere else.
Thank you so much for your kind and thoughtful words. We are truly touched to hear how much you value the care and compassion shown to your mum since her arrival at Abbeyfield House.It means a great deal to our team to know that, even as her needs have increased, you've felt reassured by the...
Staff are approachable and friendly, patient and kind.
Abbeyfield is always clean and the garden well-maintained.
My mum has a lovely room, is settled, happy and well cared for.
Thank you so much for your kind words - it truly means a lot to us.We absolutely love having your mum as part of our Abbeyfield family. She's a real character and brings such warmth and energy to the home. It was wonderful seeing her enjoy herself at the recent party - she really got involved again...
Mum has been a resident here since February 2015 and during that time her dementia and physical mobility have worsened. The staff are excellent, continuing to support Mum as her needs increase. Activities have been reinstated post-pandemic and the garden looks wonderful and Mum continues to enjoy living there. As a relative I feel supported by the staff and welcomed whenever I visit.
Thank you for taking the time to give us a 5 star review. It's great to see that your mother is enjoying her stay at New Malden. Thank you for your kind words about our staff.
The care home has a very warm, welcoming homely and clean feel, with lovely gardens which surround the property that everyone can enjoy.
All of the staff at all levels are extremely kind, caring and compassionate. I affectionately refer to them as my Abbeyfield Family!
I am always comfortable in approaching anyone if I have any worries or queries.
The residents have a weekly activity planner.
Pet therapy, yoga, bingo and musical entertainment being just some of the examples. There are also seasonal events such as Christmas parties and summer BBQs all of which are amazing experiences we can all share with our families to make memories with our loved ones... can't wait for the next one!
I would certainty recommend Abbeyfield House to other families.
Thank you for taking the time to leave us a 5 star review. It's great that your mother is enjoying her stay with us. Thank you for your kind words about the support and care provided by our staff.
I am also a member of a group who visit to take a short service on a monthly basis. These range between 6 and 15 who attend - the variance relates to the number of staff available and the needs of the individual resident.
Thank you for taking the time to give us a 4 star review. Thank you for your kind words about the care and support we offer our residents.
Entertainment at the home has improved greatly since one member of staff in particular has joined the team and he has organised some lovely tea parties and music events.
I am extremely grateful for the care my sister has at Abbeyfield and the communication I receive regarding any changes, including when she is Resident Of The Week when I can give input on anything she may need or any concerns.
Thank you for taking the time to leave us a 5 star review. So glad your sister is enjoying living with us. I hope she goes on to receive many more RoW awards.
Abbeyfield have been brilliant at making him feel comfortable and cared for. He loves it there and cannot remember resisting the idea. I visit him most days and am hugely relieved and grateful to them for looking after him so well.
Thank you for taking the time to leave us a 5-star review. It's great to know your father has settled in so quickly at New Malden and that both of you are happy with the care he is receiving.
I find Abbeyfield to be a very warm, caring and cosy place for my mother. She has been a resident since May this year. The staff are very kind towards Mum and all of the residents. I would recommend the home to anyone.
Thank you for your review, Anna; we are delighted to hear that you find Abbeyfield to be a warm and cosy place for your mother. We really appreciate your feedback.
I go home now, and I have no worries about her safety and care at all.
Thank you for taking the time to review Abbeyfield House. We are so pleased your worries were allayed and that your mum settled in so quickly. Your comments on the cleanliness of the house and the care provided are really appreciated. Thank you, Abbeyfield.
Willing to help with any issues or concerns raised.
My sister seems content there, and I am satisfied that she seems well cared for, which helps to give her family peace of mind.
Thank you for taking the time to review Abbeyfield House. We are pleased to read staff are able to help with all your needs and are approachable and friendly. Kind regards, Abbeyfield.
My mother has been a resident at Abbeyfield House Care Home since 2017. My sister and I are very happy with the care that she receives there. She is always clean and presentable and the care workers offer her a choice of clothing each day. Her condition and behaviour are managed very well and she has grown very fond of a number of the care workers. Communication is very good. I am kept well informed, as an example when they feel she needs to see the GP and when she is resident of the day. They advise us of any risks which they have identified in relation to Mum’s care, recently they introduced crash mats and bed sensors to manage any risk of injury if Mum fell out of bed. I know that Mum’s well-being is a top priority. My sister and I both feel my mum is still here at the age of 93 because she is a resident at Abbeyfield, New Malden.
Thank you for taking the time to review Abbeyfield House. We are thrilled to read how pleased you are with the care your mother receives and that she has grown fond of the carers. Kind regards, Abbeyfield.
I was not aware of who his key worker was, and they have never contacted me. I don’t know who was in charge of his first review, but it was staggered with people coming at different times and no representation from the staff. Very unprofessional.
Thank you for taking the time to leave us a review. We're glad to read that your dad has settled in well and is enjoying the activities on offer. We will look into the comments you've made regarding his key worker and hope to resolve them accordingly. Kind regards, Abbeyfield
Following the assessment, it became obvious that Mum needed to be here full-time and there was no doubt in my mind that she would receive the care that she needed. The staff and carers are always very friendly and happy to help.
Thank you for such positive feedback Tina, we are glad that your mum is happy at Abbeyfield House, New Malden. We appreciate your feedback.
My mother moved in 4 weeks ago and is settling really well. She is happy with her room and food and has joined in all activities. Interaction with other residents and the staff makes her feel welcome and part of the community. The staff are very friendly and always happy to help.
Thank you for taking the time to leave a review Senka, we really appreciate your feedback. We are glad to hear that your mother is settling in well.
My aunt was a resident of Abbeyfield House, New Malden for five years until her death in September this year. I visited regularly and was always impressed by the level of care given to her. All the Staff - carers and others - were always friendly and went out of their way to make my Aunt comfortable and to welcome me whenever I visited. In particular, her named carer treated her with the affection and gentleness of a loving daughter. The staff continued the same care throughout the difficulties and discomforts of working under Covid restrictions, I am very grateful that my Aunt received her "End of Life" care there at Abbeyfield House. Two of the carers attended my Aunt's funeral. They did so in their own time out of respect and affection for my Aunt. It would have been fitting for Abbeyfield House to pay them for their time, I am disappointed that this did not happen. They were valuable ambassadors for Abbeyfield.
Thank you for your very kind words Ann, we are pleased to hear how impressed you were of Abbeyfield House New Malden, it is lovely to hear how well cared for your Aunt was. We are very sorry for your loss.
The home provides very good care for my Grandma and she is happy living at Abbeyfield. The staff are really helpful, friendly, caring, and you can see that the majority are very dedicated to their role. The staff always keep in contact with updates and will let me know if I need to bring anything when I visit. The home is managed well, I have recently raised a concern with the manager and I was listened to, the matter was resolved promptly and all correspondence was followed up by email. It is great that they are able to organise events again, I visited the Jubilee celebrations today and the team had worked very hard to put on such a lovely themed party for residents and their families. The home is always clean, tidy, tastefully decorated with colour co-ordinated furnishings and the entrance is very welcoming, the gardens are also well maintained. Most importantly I feel I can talk to the staff about anything regarding my grandmother's care and they respond positively.
Thank you for your review Clare, it is wonderful to hear that your Grandma is happy living here, we really appreciate you taking the time to leave such positive feedback.
Our experience of Abbeyfield House and care home is limited to just two weeks since my mother was admitted. We found the visit beforehand to be very good in the way that everything was explained to us as to the procedure and found reassurance that our actions by the family were the right ones in their ability to care for our mother. After all, it is a very stressful and uncertain time when you make this decision. We have found the manager and his staff to be very welcoming and accommodating to us and has provided reassurance that our decision was the right one and that Mum would be in the right place to receive the care that she needs. We particularly are pleased with the fact that we can visit mum virtually any time we like which we hope that we and family members will continue to do. We are particularly looking forward to the upcoming Jubilee celebrations that we have all been invited to!
Thank you for leaving a positive review Wendy, it is lovely to hear that your Mother has settled in well and the staff here have been so helpful. We hope that you enjoyed the Jubilee Celebrations!
We would like to say how much we appreciated all that you, the manager of the care home, and your colleagues did for one of your residents, the wife of my late cousin, to help her in every way possible prior to and after his funeral on August 5th. In particular, you enabled her to purchase appropriate clothes and after the funeral, you arranged for those of us who attended to have refreshments so that we could spend time with her at this difficult time. We are much indebted to you all. In addition, in our previous visits, we were made very welcome and arrangements were made to make both us and our my cousin's wife feel completely at ease, helped greatly by a senior care assistant. Thank you so much.
Thank you for your kind comments, Alan, we are very sorry for your loss and really appreciate you taking the time to leave a review of Abbeyfield House, New Malden.
The staff at Abbeyfield have managed the Covid situation extremely well, considering the government restrictions. I am now allowed some access to my husband, who has clearly been very well cared for during lockdown. The staff are so caring and supportive and make me feel very welcome when I visit, as well as adhering to the safety protocols.
Thank you for taking the time to leave a review Carole, we are pleased to hear your positive comments.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 July 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Abbeyfield House - New Malden.
There are no upcoming events for Abbeyfield House - New Malden.
Awards / Recognitions (1)
- 01 Apr 2022Recipient: Abbeyfield Living Society
Accreditations
There are no accreditations posted yet for Abbeyfield House - New Malden.
Meet the Team (1)

Sherryann has been an integral part of Abbeyfield House for the past 21 years. Her genuine affection for the residents shines through as she enthusiastically engages with them.
Frequently Asked Questions about Abbeyfield House - New Malden
What types of Care is Abbeyfield House - New Malden registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Abbeyfield House - New Malden have?
There are 36 Single Rooms.
What are the Facilities & Services at Abbeyfield House - New Malden?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Abbeyfield House - New Malden to the centre of New Malden?
0.9 mile(s) as the crow flies, distance by road may be significantly further.
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