California Road, New Malden KT3 3RL
Abbeyfield House helps residents make their own decisions and ensures they live their life how they want to.
Caring staff recognise the importance of residents retaining relationships with family and friends. The care home gives family and friends the option of staying overnight.
Individuals are encouraged to bring their own furniture into their rooms, to personalise their space and make them feel at home.
The care home's house manager ensures that the house is warm, comfortable, relaxing and safe.
Residents are able to continue their hobbies and interests and even take up new ones, inspired by a wide range of exciting activities from visiting performers to regular trips out into the community.
Meals served up at the care home are varied, nutritious, well-balanced and delicious.
Group: Abbeyfield Society
Person in charge: Sue Suther (Home Manager)
Local Authority / Social Services: Royal Borough of Kingston upon Thames Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 36 Service Users
Registered Care Categories*: Dementia
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 36
Rooms with ensuite WC: 36
Weekly Charges Guide: Personal Care Single £903 – £945
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest CQC* Report on Abbeyfield House: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Abbeyfield House has a Review Score of 8.1 (8.056)
The Review Score of 8.1 (maximum of 10) for Abbeyfield House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Abbeyfield House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.917 for Abbeyfield House is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.139 Points relating to the number of positive Reviews for Abbeyfield House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 7.2 positive Reviews (36 registered beds ÷ 5). 1 Reviews ÷ 7.2 Target = 0.139
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend Abbeyfield House?
Reviewer Connection to Abbeyfield House
Submitted from a Postal Card by Anthony P on Tuesday 31 January 2017. Relates to December 2016.
I was impressed with the warm and polite welcome from staff and the cleanliness and tidiness of the entrance/reception area. The client's room was well proportioned, clean, fresh and well decorated. Her comfort was evident and I appreciated the tea and biscuits! Overall very impressed with the care and environment.
How likely would you be to recommend Abbeyfield House? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Good
There are currently no Care Home Idol entrants who have performed at Abbeyfield House