Abbeyfield House

California Road, New Malden KT3 3RL

Abbeyfield House helps residents make their own decisions and ensures they live their life how they want to.

Caring staff recognise the importance of residents retaining relationships with family and friends. The care home gives family and friends the option of staying overnight.

Individuals are encouraged to bring their own furniture into their rooms, to personalise their space and make them feel at home.

The care home's house manager ensures that the house is warm, comfortable, relaxing and safe.

Residents are able to continue their hobbies and interests and even take up new ones, inspired by a wide range of exciting activities from visiting performers to regular trips out into the community.

Meals served up at the care home are varied, nutritious, well-balanced and delicious.

Group: Abbeyfield Society

Person in charge: Ranjit Karavadra (Home Manager)

Local Authority / Social Services: Royal Borough of Kingston upon Thames Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 36

Rooms with ensuite WC: 36

Weekly Charges Guide: Personal Care Single £903 – £945 (These prices are only a guideline, please contact Abbeyfield House to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Abbeyfield House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.9 (maximum of 10) for Abbeyfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Abbeyfield House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.625 for Abbeyfield House is calculated as follows: ( (45 Excellents x 5) + (27 Goods x 4) ) ÷ 72 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.306 Points relating to the number of positive Reviews for Abbeyfield House is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 4 Reviews ÷ 7.2 Target = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Abbeyfield House has a Review Score of 8.9 (8.931) from 6 Reviews


Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Abbeyfield House?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Abbeyfield House

  • Daughter of Resident/Service User
    2
  • Nephew of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Niece of Resident/Service User
    1

This is a dementia home. My uncle and aunt in their 90's live here. He has advanced dementia and is very sedentary, whereas she suffers memory loss but could be more active. He becomes very agitated if she is not with him so sadly her opportunities for exercise activities are minimal.
The staff are aware of this and I'm impressed with their understanding and attempts to find ways around this to alleviate my aunt's predicament. Both my relatives like their environment are comfortable there and always speak well of the food. I witnessed on memory/recognition sessions which I thought was excellent and wished my aunt could have participated in. I like the staff I've had contact with and feel they have skills, experience and compassion and that standards, in general, are high.

How likely would you be to recommend Abbeyfield House? Likely

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Average Rating:   4.3 out of 5

Ranjit Karavadra, Care Home Manager at Abbeyfield House responded to this review on 11 Apr 2018:

Patrick, thank you very much for your kind words regarding the home and the staff. I will pass your praises onto the team. Once again thank you very much for taking the time out to write a review.

Very happy with the care provided.

How likely would you be to recommend Abbeyfield House? Extremely Likely

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Average Rating:   4.9 out of 5

My uncle has been a resident for six years and I have been very happy with the care he has received. He can be very aggressive at times and has always been treated with respect and kindness.

How likely would you be to recommend Abbeyfield House? Extremely Likely

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Average Rating:   4.8 out of 5

The home is just what my mum needs. As ticked, the food and rooms are in good condition, the staff are very pleasant and co-operative with all that is needed. Maybe decoration needs updating, otherwise we have no complaints yet! Garden needs tidying up but in fair condition, nice to sit in on summer days.

How likely would you be to recommend Abbeyfield House? Extremely Likely

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Average Rating:   4.3 out of 5

My mother moved to Abbeyfield in New Malden in February 2017. We are so impressed with the level of care and support my mother has been given. All of the staff are friendly and professional. My mother is very calm in the home, and she settled very quickly. We think it is a fantastic care home and we are so pleased that our mother is in such good hands.

How likely would you be to recommend Abbeyfield House? Extremely Likely

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Average Rating:   4.5 out of 5

I was impressed with the warm and polite welcome from staff and the cleanliness and tidiness of the entrance/reception area. The client's room was well proportioned, clean, fresh and well decorated. Her comfort was evident and I appreciated the tea and biscuits! Overall very impressed with the care and environment.

How likely would you be to recommend Abbeyfield House? Extremely Likely

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Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Average Rating:   4.9 out of 5

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