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- Abbeyfield House - New Malden care home

The staff are so caring and supportiveCarole E(Wife of Resident/Service User)



The staff are so caring and supportiveCarole E(Wife of Resident/Service User)



The house can accommodate 36 residents in 36 single ensuite rooms. There are assisted bathrooms available for all residents to use.
Abbeyfield House is a purpose-built dementia care home, established in 1999. There is a beautiful spacious garden filled with sensory items and ample seating making an enjoyable space to spend time outdoors.
Staff recognise the importance of maintaining relationships with family and friends and welcome them to join you at...
Care Provided by Abbeyfield House - New Malden
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 36 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note that final fees are based on an individual care needs assessment and may vary accordingly.
For more information or to arrange a visit and assessment, please contact the home directly.
The price(s) shown are provided by the care home. Contact Abbeyfield House - New Malden for full pricing details and T&Cs.
Contact Abbeyfield House - New Malden to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Abbeyfield Living Society
- Voluntary / Not for Profit Owned
Person in charge
- Sherryann Bryan-Redway(Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (36)
- Single Rooms with ensuite Wet Room (36)
Visiting
- Visitors are welcome at any time – no prior notice is required. There is a visitor car park located directly in front of the home for your convenience. If you need any assistance during your visit, please speak to a member of staff.
Parking
- There is a visitor car park located directly in front of the home for your convenience.
Abbeyfield House - New Malden Reviews (36)
Abbeyfield House - New Malden has a Review Score of 8.6 (8.584) out of 10, based on 3 reviews in the last 2 years.
Over all time Abbeyfield House - New Malden has 36 reviews.
My mum has been in Abbeyfield House since Aug 2020. She arrived in the middle of COVID, and was very unsettled, to begin with, but the staff really helped her settle in. Since then I have found them very approachable, and happy to discuss any issues about my mum's care, and act on them where possible. Mum is still a little unsettled, due to her dementia, but the staff do all they can to help her. I know she is safe and cared for in their hands. She loves the food and has actually put on weight since arriving. Hopefully, more activities will restart, in the near future, as COVID restrictions are lifted, which may help her participate more. Since in-room visiting has been allowed, I have seen for myself how lovely and clean the home is, and none of those nasty smells associated with some homes. Thank you, all the kind staff at Abbeyfield House.
Thank you for your kind review, Pat, it is wonderful to hear how happy you are with Abbeyfield House, New Malden. We hope your mum settles in well here.
My Grandmother has been at the home for some time and she has settled in very well. The home is very clean and the staff are very kind and caring. I have regular contact with my grandmother over Skype due to Covid and the lock-down, and she is in good spirits and is well-groomed and looked after and always has a smile on her face. Though we miss her very much the home is doing a great job in communicating to our family with regular updates during these challenging times. The manager is very professional and organised and has explained to me the process of what they have been doing to keep my grandmother safe with PPE and the plans that are in place for vaccines. As a family, we thank the manager and staff for all their hard work and efforts in these difficult times and we look forward to coming back to the home to thank them in person, we highly recommend this home.
Thank you for taking the time to write such a nice review, Jon, we really appreciate your comments.
I cannot say enough about how happy we are with the care provided for my dear mother. Because I cannot visit her often I rely on video calls which are kindly organised by the home. My mother always comes across very happy and contented and looks very well cared for. Also she has dementia, she always tells me how well she is being looked after. Since she arrived at the home she has had a new lease of life. I am very grateful to all the staff who are doing their best.
Thank you for taking the time to leave us such a wonderful review, Adrian. We're so glad to hear you and your mum feel well looked after by the team at Abbeyfield House.
My mother is cared for in a caring, kind and cheerful manner. All staff go out of their way to sort any problems out as soon as possible.
Of all the care homes my grandmother has been to and we've visited as a family, Abbeyfield House is the best. I would recommend this to anyone with dementia the care is exceptional. The staff are very professional and patient and the residents have good fun.
I count myself very fortunate to have found Abbeyfield as a home for mum. Whenever I visited, I saw staff with the residents, interacting, having a sympathetic relationship. The organisation of the home into small "family" units makes it feel domestic in scale rather than institutional but the residents do move around within the home to take part in different activities, so it isn't claustrophobic. The programme of activities and outings was excellent and they even put on a special party for her 90th birthday. In terms of cost, it is very reasonable for the London area. When we were looking for a home, I visited several that were much smarter and considerably more expensive but none had the warmth I saw at Abbeyfield. The paintwork might be a bit scuffed in places, but in my experience, they got all the important things right. Sadly mum died in December; three staff members came to her funeral.
Highly recommend.
Very well run, clean, spacious, friendly atmosphere. Residents treated with dignity and respect. Good menu with a variety of nutritious healthy food. The rooms are regularly cleaned and tidied. Safe atmosphere and spacious surroundings, residents can move to different areas. The residents are well looked after supported and cared for.
Very happy with the care and attention that the team give to my friend. I am always made to feel very welcome and enjoy invites to some social events. It is sometimes very difficult to keep to the visiting hours but I do my best. I feel that my friend does benefit from my visits but I know that this is the best place for her to be cared for.
I am delighted with the care my mother receives from the wonderful buoyant and sensitive staff team. The facilities are brilliant and the staff gentle, kind and caring. Thank you.
The staff are aware of this and I'm impressed with their understanding and attempts to find ways around this to alleviate my aunt's predicament. Both my relatives like their environment are comfortable there and always speak well of the food. I witnessed on memory/recognition sessions which I thought was excellent and wished my aunt could have participated in. I like the staff I've had contact with and feel they have skills, experience and compassion and that standards, in general, are high.
Patrick, thank you very much for your kind words regarding the home and the staff. I will pass your praises onto the team. Once again thank you very much for taking the time out to write a review.
My mother moved to Abbeyfield in New Malden in February 2017. We are so impressed with the level of care and support my mother has been given. All of the staff are friendly and professional. My mother is very calm in the home, and she settled very quickly. We think it is a fantastic care home and we are so pleased that our mother is in such good hands.
Very happy with the care provided.
My uncle has been a resident for six years and I have been very happy with the care he has received. He can be very aggressive at times and has always been treated with respect and kindness.
The home is just what my mum needs. As ticked, the food and rooms are in good condition, the staff are very pleasant and co-operative with all that is needed. Maybe decoration needs updating, otherwise we have no complaints yet! Garden needs tidying up but in fair condition, nice to sit in on summer days.
I was impressed with the warm and polite welcome from staff and the cleanliness and tidiness of the entrance/reception area. The client's room was well proportioned, clean, fresh and well decorated. Her comfort was evident and I appreciated the tea and biscuits! Overall very impressed with the care and environment.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 July 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Abbeyfield House - New Malden.
There are no upcoming events for Abbeyfield House - New Malden.
Awards / Recognitions (1)
- 01 Apr 2022Recipient: Abbeyfield Living Society
Accreditations
There are no accreditations posted yet for Abbeyfield House - New Malden.
Meet the Team (1)

Sherryann has been an integral part of Abbeyfield House for the past 21 years. Her genuine affection for the residents shines through as she enthusiastically engages with them.
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