Abbeyfield House - New Malden

My aunt was a resident of Abbeyfield House, New Malden for five years until her death in September this year. I visited regularly and was always impressed by the level of care given to her. All the Staff - carers and others - were always friendly and went out of their way to make my Aunt comfortable and to welcome me whenever I visited. In particular, her named carer treated her with the affection and gentleness of a loving daughter. The staff continued the same care throughout the difficulties and discomforts of working under Covid restrictions, I am very grateful that my Aunt received her "End of Life" care there at Abbeyfield House. Two of the carers attended my Aunt's funeral. They did so in their own time out of respect and affection for my Aunt. It would have been fitting for Abbeyfield House to pay them for their time, I am disappointed that this did not happen. They were valuable ambassadors for Abbeyfield.

The home provides very good care for my Grandma and she is happy living at Abbeyfield. The staff are really helpful, friendly, caring, and you can see that the majority are very dedicated to their role. The staff always keep in contact with updates and will let me know if I need to bring anything when I visit. The home is managed well, I have recently raised a concern with the manager and I was listened to, the matter was resolved promptly and all correspondence was followed up by email. It is great that they are able to organise events again, I visited the Jubilee celebrations today and the team had worked very hard to put on such a lovely themed party for residents and their families. The home is always clean, tidy, tastefully decorated with colour co-ordinated furnishings and the entrance is very welcoming, the gardens are also well maintained. Most importantly I feel I can talk to the staff about anything regarding my grandmother's care and they respond positively.

Our experience of Abbeyfield House and care home is limited to just two weeks since my mother was admitted. We found the visit beforehand to be very good in the way that everything was explained to us as to the procedure and found reassurance that our actions by the family were the right ones in their ability to care for our mother. After all, it is a very stressful and uncertain time when you make this decision. We have found the manager and his staff to be very welcoming and accommodating to us and has provided reassurance that our decision was the right one and that Mum would be in the right place to receive the care that she needs. We particularly are pleased with the fact that we can visit mum virtually any time we like which we hope that we and family members will continue to do. We are particularly looking forward to the upcoming Jubilee celebrations that we have all been invited to!

We would like to say how much we appreciated all that you, the manager of the care home, and your colleagues did for one of your residents, the wife of my late cousin, to help her in every way possible prior to and after his funeral on August 5th. In particular, you enabled her to purchase appropriate clothes and after the funeral, you arranged for those of us who attended to have refreshments so that we could spend time with her at this difficult time. We are much indebted to you all. In addition, in our previous visits, we were made very welcome and arrangements were made to make both us and our my cousin's wife feel completely at ease, helped greatly by a senior care assistant. Thank you so much.

The staff at Abbeyfield have managed the Covid situation extremely well, considering the government restrictions. I am now allowed some access to my husband, who has clearly been very well cared for during lockdown. The staff are so caring and supportive and make me feel very welcome when I visit, as well as adhering to the safety protocols.

My mum has been in Abbeyfield House since Aug 2020. She arrived in the middle of COVID, and was very unsettled, to begin with, but the staff really helped her settle in. Since then I have found them very approachable, and happy to discuss any issues about my mum's care, and act on them where possible. Mum is still a little unsettled, due to her dementia, but the staff do all they can to help her. I know she is safe and cared for in their hands. She loves the food and has actually put on weight since arriving. Hopefully, more activities will restart, in the near future, as COVID restrictions are lifted, which may help her participate more. Since in-room visiting has been allowed, I have seen for myself how lovely and clean the home is, and none of those nasty smells associated with some homes. Thank you, all the kind staff at Abbeyfield House.

My Grandmother has been at the home for some time and she has settled in very well. The home is very clean and the staff are very kind and caring. I have regular contact with my grandmother over Skype due to Covid and the lock-down, and she is in good spirits and is well-groomed and looked after and always has a smile on her face. Though we miss her very much the home is doing a great job in communicating to our family with regular updates during these challenging times. The manager is very professional and organised and has explained to me the process of what they have been doing to keep my grandmother safe with PPE and the plans that are in place for vaccines. As a family, we thank the manager and staff for all their hard work and efforts in these difficult times and we look forward to coming back to the home to thank them in person, we highly recommend this home.

I cannot say enough about how happy we are with the care provided for my dear mother. Because I cannot visit her often I rely on video calls which are kindly organised by the home. My mother always comes across very happy and contented and looks very well cared for. Also she has dementia, she always tells me how well she is being looked after. Since she arrived at the home she has had a new lease of life. I am very grateful to all the staff who are doing their best.

My mother is cared for in a caring, kind and cheerful manner. All staff go out of their way to sort any problems out as soon as possible.

Of all the care homes my grandmother has been to and we've visited as a family, Abbeyfield House is the best. I would recommend this to anyone with dementia the care is exceptional. The staff are very professional and patient and the residents have good fun.

I count myself very fortunate to have found Abbeyfield as a home for mum. Whenever I visited, I saw staff with the residents, interacting, having a sympathetic relationship. The organisation of the home into small "family" units makes it feel domestic in scale rather than institutional but the residents do move around within the home to take part in different activities, so it isn't claustrophobic. The programme of activities and outings was excellent and they even put on a special party for her 90th birthday. In terms of cost, it is very reasonable for the London area. When we were looking for a home, I visited several that were much smarter and considerably more expensive but none had the warmth I saw at Abbeyfield. The paintwork might be a bit scuffed in places, but in my experience, they got all the important things right. Sadly mum died in December; three staff members came to her funeral.

Highly recommend.

Very well run, clean, spacious, friendly atmosphere. Residents treated with dignity and respect. Good menu with a variety of nutritious healthy food. The rooms are regularly cleaned and tidied. Safe atmosphere and spacious surroundings, residents can move to different areas. The residents are well looked after supported and cared for.

Very happy with the care and attention that the team give to my friend. I am always made to feel very welcome and enjoy invites to some social events. It is sometimes very difficult to keep to the visiting hours but I do my best. I feel that my friend does benefit from my visits but I know that this is the best place for her to be cared for.

I am delighted with the care my mother receives from the wonderful buoyant and sensitive staff team. The facilities are brilliant and the staff gentle, kind and caring. Thank you.

The staff are aware of this and I'm impressed with their understanding and attempts to find ways around this to alleviate my aunt's predicament. Both my relatives like their environment are comfortable there and always speak well of the food. I witnessed on memory/recognition sessions which I thought was excellent and wished my aunt could have participated in. I like the staff I've had contact with and feel they have skills, experience and compassion and that standards, in general, are high.

My mother moved to Abbeyfield in New Malden in February 2017. We are so impressed with the level of care and support my mother has been given. All of the staff are friendly and professional. My mother is very calm in the home, and she settled very quickly. We think it is a fantastic care home and we are so pleased that our mother is in such good hands.

Very happy with the care provided.

My uncle has been a resident for six years and I have been very happy with the care he has received. He can be very aggressive at times and has always been treated with respect and kindness.

The home is just what my mum needs. As ticked, the food and rooms are in good condition, the staff are very pleasant and co-operative with all that is needed. Maybe decoration needs updating, otherwise we have no complaints yet! Garden needs tidying up but in fair condition, nice to sit in on summer days.