Acorn Lodge Care Home

14 Abbots Lane, Kenley CR8 5JH
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9.7 44 Reviews
  • Acorn Lodge Care Home, Kenley
Acorn Lodge is a thirty-six room care home that looks to respect the independence and dignity of residents throughout their time in care, while maintaining efficient services and sound healthcare practice.

Staff's extensive caring expertise can also be sourced for temporary respite needs, where a pleasant social atmosphere and surroundings can help to achieve effective recovery techniques.

En-suite rooms are available and all rooms have television points and are open to residents who wish to bring their own personal items or furnishings.

Staff at Acorn Lodge arrange many musical entertainers for residents who wish to get involved as well as many outings to various places of interest.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1200
  • Self-Funded Residential Dementia Care: £1100 – £1200
  • RESPITE Self-Funded Residential Care: £1100 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1200

These prices are only a guideline, please contact Acorn Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Mercy Ampaw and Sony Yohannan (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • They kindly request that visitors schedule an appointment and secure a parking lot reservation prior to arriving at Acorn Lodge Care Home. This allows them to provide personalized attention and maintain a secure environment. Thank you for your cooperation in making each visit as pleasant and seamless as possible.

Parking

  • Please note that parking spaces onsite are limited. If the parking lot is full, free public parking is available down the road. Thank you for your understanding and cooperation in helping them maintain a smooth and pleasant visiting experience.

Acorn Lodge Care Home Reviews (44)

9.7

Acorn Lodge Care Home has a Review Score of 9.7 (9.747) out of 10, based on 27 reviews in the last 2 years.
Over all time Acorn Lodge Care Home has 44 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Acorn Lodge Care Home
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Total of 44, showing 21-40
Review from J D (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum seems well cared for. She is clean and her hair and nails always look lovely. The staff are very kind and friendly.
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Review from J F (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is clean, neat and tidy with a cosy 'home' feel. The staff are always welcoming, there are no set visiting hours which I feel gives confidence in the continued high standard that I know.
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Review from E D (Son of Resident) published on 17 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff. Very helpful. My dad's very happy and in good hands. Clearly, the staff at Acorn Lodge Care Home are great at what they do.
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Review from Antony F (Son of Resident) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff, my mother is always clean tidy and content.
Reply from Mercy Ampaw, Manager at Acorn Lodge Care Home

Thank you so much for your support. It means a lot that you took the time out of your busy schedule to spend some time doing the review. Thank you!

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Review from Lindsay M (Daughter of Resident) published on 23 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to the summer barbeque, and it was lovely, good food and great entertainment. I love all the staff here - so nice to my mum. I cannot fault them. Mum always looks clean and tidy, with clean nails, etc.
Reply from Mercy Ampaw, Manager at Acorn Lodge Care Home

Thank you so much for your support
It means a lot that you took the time out of your busy schedule to spend some time doing the review. Thank you!

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Review from Yvonne O (Daughter-in-law of Resident) published on 23 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always fine my mother-in-law clean and smelling nice.
Staff are always pleasant and friendly.
Reply from Mercy Ampaw, Manager at Acorn Lodge Care Home

Thank you so much for your support
It means a lot that you took the time out of your busy schedule to spend some time doing the review. Thank you!

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Review from Andrew P (Son of Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff all know my father well and take care of all his needs. He seems to be settling well, and I would like to thank management and staff for making this possible.
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Review from A R (Sister of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel it is very well-managed, genuinely caring staff and I get the impression that each member of staff knows exactly what they can and can't do. If they "can't do" they will immediately consult the manager on duty.
They are always polite and most helpful. In short - well-trained.
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Review from M D (Daughter of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father is happy with his stay at Acorn Lodge Care home. He says he has a good routine and the carers make sure he has his medications and meals on time. We have found the staff and management to be personable, polite and friendly. They are easy to approach for queries or comments. The facility is
kept clean. Overall, good experience at Acorn Lodge.
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Review from D P (Grandson of Resident) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My grandmother has been at acorn lodge for over two years. We really appreciate the care and support they provide to my grandmother.
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Review from C B (Daughter of Resident) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad receives the best care. He is always clean and well kept. He always tells me how everybody here is so helpful. All the staff are friendly and treat my dad with respect. I am kept informed of any changes in Dad's health, mood and eating habits. I feel I am involved in every aspect of Dad's care.
The home is like an extension of family for my dad. Thank you to all staff.
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Review from S K (Daughter of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely satisfactory. My dad is well looked after, healthy and clean by polite courteous staff and care persons. The family are very thankful to all at Acorn Lodge.
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Review from T C (Daughter of Resident) published on 3 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Dad's arrival, the staff have been caring and professional. Communication has been good and Dad has been treated with dignity. We feel he is cared for and feel relieved that he is safe a secure.
We're very grateful to have peace of mind when it comes to Dad's overall care.
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Review from Reteesh P (Son of Resident) published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff look after my mum like family. The staff are extremely friendly. Mum loves all the food too.
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Review from R L (Wife of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was out into this home after his stay in hospital. I think we have been very lucky, the staff have been very caring and helpful. My husband has always looked clean and tidy. My husband hasn't always been the easiest to look after but I feel he is looked after very well.
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Review from D L (Daughter of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My interaction with staff members has been good. The staff are always pleasant and helpful. However, it is perhaps my father's experience that is more relevant and since he suffers from dementia, it is difficult to know whether there is in truth any basis for complaints that he has reported.
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Review from David H (Son of Resident) published on 18 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great service and everyone is friendly.
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Review from Rosemarie S (Daughter of Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly and give us great confidence in the level of care mum is receiving. The environment is clean and comforting. We see that there are activities and there are celebrations on her birthday. Mum also receives regular check-ups for her health ie diabetes. Overall the family are
comforted that Mum has the best care.
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Review from D B (Wife of Resident) published on 11 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband had Alzheimer's disease and was admitted to Acorn Lodge after he'd been hospitalised after a stroke and heart attack. He was treated with care and dignity even though staff were under great pressure due to covid19 restrictions. I wasn't able to see his room or all of the facilities, but I
know that he was happy and at ease whenever I went to see him. He was able to get far better care in a home that had trained staff. He also had more company than he'd have at home.
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Review from Sadik H (Son of Resident) published on 31 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good.
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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Acorn Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.747 for Acorn Lodge Care Home is calculated as follows: ( (245 Excellents x 5) + (76 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 324 Ratings = 4.747
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acorn Lodge Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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