Dell Field Court

1 Etchingham Park Road, Finchley, London N3 2DY

Dell Field Court is a warm and welcoming care home offering residential and dementia care within cosy surroundings. The kind and enthusiastic care team pride themselves on building relationships with everyone whilst getting to know individual personalities and preferences.

Throughout the home there are multiple relaxing communal areas where residents can meet and socialise throughout the day as they wish. Delicious fresh food is cooked on site each day, including fantastic Asian inspired cuisines.

The home offers a friendly and culturally diverse environment and has strong links to the local community. There is a lovely outdoor space for residents to enjoy at their leisure, including a sensory garden, ideal for people living with dementia.

Activities are a big part of life at Dell Field Court with singing, arts and crafts, gardening and a ‘sewing circle’ on offer for residents to enjoy.

Group: The Fremantle Trust

Person in charge: Anna Iljina (Interim Home Manager)

Local Authority / Social Services: London Borough of Barnet Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Private places as well as via London Borough of Barnet. Ages 60+.

Languages Spoken by Staff (other than English): Gujarati, Hindi, Swahili, Urdu

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Dell Field Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Dell Field Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Dell Field Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.458 for Dell Field Court is calculated as follows: ( (86 Excellents x 5) + (54 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 155 Ratings = 4.458

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Dell Field Court is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 11 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Dell Field Court has a Review Score of 9.5 (9.458) from 13 Reviews


Average Ratings

  • Excellent
    6
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Dell Field Court?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Dell Field Court

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    2
  • Cousin of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Respite Resident/Service User
    1
  • more

We feel blessed with your loving care for the past 3 years to my father-in-law. Despite the challenges, quirks and often resistance, we felt that everyone at the care home, management and staff on the 'Asian' ward, looked after him with compassion and kindness. The role you and your team provide the patients is an irreplaceable asset to our community.

How likely would you be to recommend Dell Field Court? Extremely Likely

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Average Rating:   5 out of 5

Wonderfully friendly staff. The home is clean and well managed.

How likely would you be to recommend Dell Field Court? Extremely Likely

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Average Rating:   4.8 out of 5

The experience was entirely delightful, a great atmosphere. I would feel happy to recommend it for a short respite or longer stays. Would come back if we needed a short respite stay again.
My husband said on arrival he felt we needed two weeks not just one.
The carer are all helpful and interested in us.

How likely would you be to recommend Dell Field Court? Extremely Likely

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Average Rating:   4.1 out of 5

I visit now and again and I always feel welcome.
They offer me tea, which is nice.
I can't complain about anything. The staff are all pleasant and seem dedicated.

How likely would you be to recommend Dell Field Court? Extremely Likely

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Average Rating:   4.4 out of 5

The home is so friendly and happy.

How likely would you be to recommend Dell Field Court? Likely

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Average Rating:   5 out of 5

Really friendly and supportive staff. Very professional. Gold star in care. Staff go up and beyond what is expected. Have well-planned entertainment and activities for residents. Food is delicious. All staff and management are all very helpful and friendly. The home is very welcoming and staff are very patient. My mum’s room is very homely and comfortable. Staff take extremely good care of my Mum. It is my 2nd home. Everyone is positive, polite and welcoming:).
Thank you and well done Dell Field Court:).

How likely would you be to recommend Dell Field Court? Extremely Likely

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Average Rating:   5 out of 5

I would just like to say that after visiting my Mother, I drove home feeling extremely happy and delighted at how she is being treated at Dell Field! After years of being at the home, my Mother who suffers from dementia is in a place where I can quite honestly say is "happy".

One particular carer really takes care of the residents and has shown outstanding care towards all of them! For someone so young she has exceptional qualities that should be commended. I truly hope that she is told how good she is. Thank you also to all the management there!

How likely would you be to recommend Dell Field Court? Extremely Likely

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Average Rating:   4.9 out of 5

I have found the staff really nice and friendly and helpful when I have visited. Very clean place.

How likely would you be to recommend Dell Field Court? Extremely Likely

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Average Rating:   4 out of 5

This home does not cater for clients with learning disabilities as previously claimed when clients just arrived. No expertise to adapt to clients' needs or stimulus given. Personal care is random, dependent on which carer is on duty. Messages regarding care or clothing are often not passed on causing problems. No offers of help with arranging/cancelling medical appointments, no initiative shown on some occasions. Lack of clients' needs passed on such as toiletries, clothing etc. Laundry, although labelled, going missing and other clients' clothing placed in the wrong room. Staff otherwise always polite and welcoming.

How likely would you be to recommend Dell Field Court? Likely

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Average Rating:   3.5 out of 5

Stuart Robb, Business Development Executive at Dell Field Court responded to this review on 17 Aug 2017:

Dell Field Court provides care to older people whose primary care need is age related.
We welcome all feedback and are continually striving to improve our communications with visitors and relatives, your feedback will be shared with the team to ensure improvements are made in the future. Anita Armitage, Home Manager, Dell Field Court.

The home is nice and happy.

How likely would you be to recommend Dell Field Court? Extremely Likely

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Average Rating:   5 out of 5

Whilst there are some details concerning my mother's care which could be improved (eg. no one seems to cut her nails and she is sometimes dressed inappropriately in winter clothes in the summer time). Overall, she is very well cared for and staff at the home are kind and patient.
The care home is kept very clean, the food is good, a choice is given at meals times and some activities are put on (though I'd like to see more). My mother is physically disabled and has dementia. Staff respect her dignity and her needs are in the main, very well catered for.

How likely would you be to recommend Dell Field Court? Extremely Likely

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Average Rating:   4.2 out of 5

Stuart Robb, Business Development Executive at Dell Field Court responded to this review on 17 Jul 2017:

Thank you for your review, we welcome all feedback and continually use it to find ways to further improve our offering at Dell Field Court. We are pleased to hear that the standard of care, quality of food and cleanliness of the home were felt to be good. Home Manager.

Mum was in Dell Field Court for three weeks respite. Lovely room, very clean and good bathroom facilities. Carers were warm, friendly, patient and knowledgeable. They treated mum really well whilst encouraging her to walk, join in with others and gain confidence after her stay in the hospital. Management, admin was very good and our requests were on the whole dealt with quickly and efficiently. The family liaison lady who instantly showed me around was incredibly helpful and sympathetic. I would definitely recommend Dell Field Court.

How likely would you be to recommend Dell Field Court? Extremely Likely

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Average Rating:   4.3 out of 5

All staff are always polite and considerate. They always keep me informed of any health issues with my mum and deal with them appropriately.
The management staff are excellent and make her comfortable.

How likely would you be to recommend Dell Field Court? Extremely Likely

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Average Rating:   3.8 out of 5

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Bed Vacancies

Bed Vacancies

posted 14 May 2018

If you wish to make an enquiry about any of our vacancies, please call 01296 737371

Awards / Recognitions

There are currently no awards/recognitions posted yet for Dell Field Court

Job Vacancies

Staff Profiles

Anita

Anita Armitage

Job Title: Home Manager

Joined: 2002

Description:

Anita joined The Fremantle Trust in 2002 when Barnet Social Services put their homes out to tender and Fremantle was successful in winning the contract.

When asked about her role, Anita said: “I enjoy the challenges that each day brings, no day is ever the same and I am lucky enough to work in a home that is very diverse. I feel privileged to see the people I care for enjoying a good quality of life. I have a good staff group and get great pleasure out of seeing them reach their potential.”

Anita also has extensive experience providing services for Asian elders.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Dell Field Court