Ebury Court Care Home, Romford, London
Ebury Court Care Home, Romford, London
Ebury Court Care Home, Romford, London

Ebury Court is a family run care home set in acres of beautiful secluded gardens. This multi award winning home has staff of the highest quality who are totally committed to ensuring residents' health, happiness and emotional well-being.

Owner: Ebury Court Residential Home Ltd

Person in charge: Beverley Manzar (Registered Manager)

Local Authority / Social Services: London Borough of Havering Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 39 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 60+.

Single Rooms: 39

Rooms with ensuite WC: 39

Weekly Charges Guide: Personal Care Single £1000 – £1000 (These prices are only a guideline, please contact Ebury Court Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Ebury Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

10 Ebury Court Care Home has a Review Score of 10 (10.000)

The Review Score of 10 (maximum of 10) for Ebury Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Ebury Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Ebury Court Care Home is calculated as follows: ( (270 Excellents x 5) ) ÷ 270 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ebury Court Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 14 Reviews ÷ 7.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    23
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ebury Court Care Home?

  • Extremely LIKELY
    23
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ebury Court Care Home

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    8
  • Granddaughter of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

Fantastic home with the best staff. Very happy with the services provided.

How likely would you be to recommend Ebury Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Beverley Manzar, Registered Manager at Ebury Court Care Home responded to this review on 16 Jan 2018:

Thank you for taking the time to send your comments.

My nan has been in Ebury Court Care Home for almost 9 years! My nan has received the best care in this home and is always very happy, well fed, clean and wants for nothing. Thanks, Ebury Court Care Home.

How likely would you be to recommend Ebury Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beverley Manzar, Registered Manager at Ebury Court Care Home responded to this review on 16 Jan 2018:

Thank you for your comments.

I chose Ebury Court for my grandmother because of the outstanding care I saw being given to the residents when I visited there 4 years ago and I have not been disappointed since. The rooms are clean and spacious, the food is all cooked fresh and the residents are always very happy. There are lots of displays that show the activities that the residents have taken part in and there is always something going on to keep the residents entertained.

Since my grandmother moved in, I have not been disappointed with the level of care shown to her. My grandmother is very settled and happy and this is down to the commitment and care of the staff. The communication from the staff to myself is excellent, I am kept completely up to date on my grandmother's health and welfare. I couldn’t have picked a better home for my grandmother and cannot thank whole team enough.

How likely would you be to recommend Ebury Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beverley Manzar, Registered Manager at Ebury Court Care Home responded to this review on 16 Jan 2018:

Your comments are very much appreciated.

My father is receiving palliative care at present. He is always clean shaven and his clothes and bedclothes are always clean and tidy. I am regularly updated about his care and shown his care plan to sign. When I visit the home there is often entertainment in the lounge and the staff interact with the residents.

How likely would you be to recommend Ebury Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has advanced stage dementia and is doubly incontinent. She receives excellent care and is bathed every morning. She always looks clean and well fed and has actually put on weight since being in the home.
My mother is unable to recognise myself or her other children and could not pretend to be happy in her environment if this was not the case.
She is content living at the home and genuinely fond of the staff.
I am extremely happy with the care she receives at Ebury Court.

How likely would you be to recommend Ebury Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beverley Manzar, Registered Manager at Ebury Court Care Home responded to this review on 01 Dec 2017:

Thank you for taking the time to post this review. We are delighted that you are so happy with your mother's care.

My mum is aged 96 and has been living in Ebury Court for approximately 6 years.
I am very pleased with both her and my experience there.
She is very well cared for.
I am often at Ebury Court myself and love seeing all the residents and staff.
It feels like one big family.
I couldn't imagine being happier elsewhere.
The atmosphere is lovely, warm, friendly and all of the team are very approachable.
Ebury Court over the years just goes from strength to strength.

How likely would you be to recommend Ebury Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A most warm and welcoming home. My mother is on palliative care and she is treated with respect and dignity.
The management and care staff are very informative and let me know straight away of any changes to Mum's condition.

How likely would you be to recommend Ebury Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Extremely happy with the way every aspect of care is dealt with. Staff always helpful and polite. I visit my mother-in-law at least four/five times a week at various times and always find the usual high standard in Ebury Court.
I understand how difficult it is to make the decision of a loved one needing to go into a home and I feel I can honestly say hand on heart that I can honestly recommend this home to anyone that asks me, which they do.

How likely would you be to recommend Ebury Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident at Ebury Court for six months. She has always been fiercely independent so I did worry when the time came for her to go into a care home. My worries were unfounded as she absolutely loves it. She is made a fuss of, is taken out on trips and has tasty home cooked food. The staff are brilliant and nothing is too much trouble for them. The place has a nice homely feel and friends and relatives are made to feel welcome.

The garden is well kept with an abundance of flowers in the summer.

How likely would you be to recommend Ebury Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum's health has improved since coming to Ebury Court from the hospital. I am confident she is well cared for, safe and well fed.

How likely would you be to recommend Ebury Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beverley Manzar, Registered Manager at Ebury Court Care Home responded to this review on 01 Dec 2017:

Thank you for your comments.

My mother has been a resident at Ebury for almost 5 years.
I cannot fault the care she receives from the excellent staff.
This encompasses careworkers, domestic staff, maintenance and office staff.
It really is an Ebury 'family' to which I feel I belong whenever I visit.
Whenever my mother is unwell or visits a doctor I am immediately informed.
It is an amazing home which truly puts the residents at its heart.
The Lavender Club and numerous celebrations and functions throughout the year ensure the residents have something to look forward to.

How likely would you be to recommend Ebury Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend has been a resident for over a year at Ebury Court, which has a well deserved outstanding rating from the CQC. The staff without exception are well trained, very friendly and ensure that the residents are treated as individuals and their needs are catered for. The food is excellent with a good choice using fresh ingredients. The manager and management team are always visible and approachable and have created a very happy environment for their residents. My friends is very settled and happy, which gives us great peace of mind. Thank you, Ebury Court.

How likely would you be to recommend Ebury Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beverley Manzar, Registered Manager at Ebury Court Care Home responded to this review on 27 Nov 2017:

Thank you, such positive comments are really valued by our staff.

Superb assistance for my father. Could not be better.

How likely would you be to recommend Ebury Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beverley Manzar, Registered Manager at Ebury Court Care Home responded to this review on 30 Oct 2017:

We are delighted that you are so pleased with our care.

My aunt has lived in this home for just over 5 years. They do an amazing job, keeping her happy and catering to her personal needs. Can't thank them enough.
My aunt has mental issues and can be a handful, but they manage.

How likely would you be to recommend Ebury Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are all extremely helpful and caring and with minimal/no changes to the personnel, they have got to know my mum's quirks over the last 18 months, building up a good rapport. The meals look delicious/appetising with choices and mum has gained weight during her residency. Medication must be being given as prescribed, as her warfarin levels are constant at her monthly check up's, plus I am always advised by phone if she has seen the doctor for any reason i.e colds etc. Premises improvements, plus re-decoration are well thought through and make the home inviting and comfortable. With regular events and the new club activities to keep the residents active, I have no hesitation in recommending this care home to friends and acquaintances when asked - It's better than excellent for sure.

How likely would you be to recommend Ebury Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have peace of mind that mum is really being looked after at all times. All the staff and management give 100%.

How likely would you be to recommend Ebury Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad has been a resident in Ebury Court for 2 and a half years. During this time his care has been excellent. He always looks clean and well cared for. The staff treat everyone with dignity and always call them by their name. The food is good and special meals are always available.

Tea and coffee is always there for visitors which makes visiting more pleasant and relaxing. The "Lavender Club" is great for bringing residents together and the atmosphere is always uplifting. I cannot recommend Ebury Court highly enough.

When I visit, I feel like this is dad's home and leave knowing he is safe and looked after well which means such a lot to me. Special events are always celebrated, especially birthdays. The management in this care home are very hands on.

How likely would you be to recommend Ebury Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My nan has lived in the best care home around. Always happy, clean and very well fed!

How likely would you be to recommend Ebury Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ebury Court Residential Home Ltd is excellent in respect of all elements of my mother's care. If asked by friends or family if I knew an excellent care home, I would definitely recommend Ebury Court Residential Home Ltd

How likely would you be to recommend Ebury Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My opinion of the above home has not changed in the last 15 months since my sister took up residence. I have found the home warm and welcoming. Atmosphere where residents are happy and are cared for, always a pleasant aroma in the home. It has given me peace of mind.

How likely would you be to recommend Ebury Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Like all families about to place a parent into a residential care home we were apprehensive and wanted the best possible care for our mum. We need not have been concerned because in choosing Ebury Court we definitely made the right decision. Mum has a lovely room and is well looked after in all respects. The home is clean and has excellent facilities. There are regular activities to keep mum engaged, if she wishes, but there are also plenty of quiet areas too if she prefers to rest. Without exception, all of the management, carers and staff at Ebury Court are highly professional. Everyone is very attentive and patient with mum. Nothing is too much trouble. The food is excellent and freshly prepared. Visitors are always made to feel welcome and can visit at any time. Its really nice to sit in the conservatory looking out into the lovely garden having a cup of tea and chatting with mum. There's onsite car parking which makes it really easy for visitors. Mum has quickly settled in and we're really pleased with how she has been looked after. I'd have no hesitation whatsoever in recommending Ebury Court. In fact, for anyone considering a care home I'd make it a priority to arrange a visit.

How likely would you be to recommend Ebury Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is extremity well looked after in Ebury Court. She is always very clean and her clothes are very clean. The food is excellent and the entertainment is excellent. I will always recommend Ebury Court.

How likely would you be to recommend Ebury Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am so thankful that I chose Ebury Court, initially as a place of respite in June, for my dad who had Alzheimer's. After agreeing to go there for a 'holiday', he settled in straight away, as all the staff were extremely caring, helpful and welcoming. There was a family atmosphere about the place and his room was comfortable - a home from home. Dad enjoyed the activities provided, especially the pub lunch on Friday, and he asked to stay longer. He was full of praise for the food and also loved the garden, the view of which could be enjoyed from the peaceful conservatory.

Following his first stay, my brothers and I decided that this was the place we wanted our dad to be when the time came that he couldn't cope at home. Therefore, I arranged for him to attend Day Care two days a week, Tuesday and Friday, and again for another respite. During this time, dad formed good relationships with the other residents and members of staff.

Unfortunately, after a chest infection and two stays in hospital, dad's condition deteriorated rapidly, and resulted in him staying at Ebury Court long term, sooner than expected. Eventually, he was offered Palliative Care, which we chose over him going into hospital again, where we feel he did not receive the care he needed. I am very grateful to the manager and all the staff for the considerate care and attention they gave our dad, and for supporting our family throughout an extremely stressful and difficult period. We were welcomed during this time to stay as long as we wanted, and offered refreshments whenever needed. When dad passed, we knew they felt our pain and our loss.

I admire the staff for their dedication in their work and the quality of care given to all residents, no matter what time of day or night.

How likely would you be to recommend Ebury Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

August 2017

National Gold Standard Award

Recipient: Ebury Court Care Home

Date: Thursday 17 Aug 2017

more details

April 2017

Top 20 Care Homes London 2017

Recipient: Ebury Court Care Home

Date: Saturday 01 Apr 2017

more details

February 2016

February 2015

September 2014

January 2011

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ebury Court Care Home