The Summers, West Molesey, Surrey
The Summers, West Molesey, Surrey
The Summers, West Molesey, Surrey

The Summers is a privately owned care home that provides care for up to thirty five older people, some of whom may have dementia.

It is owned and managed by CHD Living Ltd and is situated in a quiet residential street in West Molesey.

The Summers provides a high quality service in a friendly environment, so that all residents can live their lives their way. Care is delivered to suit the needs of the individual always with respect, dignity and kindness.

The Summers provides specialist care for people with dementia, Alzheimer’s and related illnesses. The home is a state-of the art facility made up of four, individual, wings each catering for six to 10 residents and has its own lounge and activities room and dining area with kitchenette.

Shared facilities include a Bistro for residents and their families to use, a hairdressing room, nail bar and internet corner where residents can use Skype.

Group: CHD Living Ltd

Person in charge: Akua Buabeng (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 35

Shared Rooms: 0

Rooms with ensuite WC: 35

Weekly Charges Guide: Personal Care Single £850 – £1000 (These prices are only a guideline, please contact The Summers to find out the exact price for your requirements.) (These prices are only a guideline, please contact The Summers to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Summers: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 30 Oct 2017

Private Funded/Social Services Funded

Reviews

9.1 The Summers has a Review Score of 9.1 (9.144)

The Review Score of 9.1 (maximum of 10) for The Summers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for The Summers in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.823 for The Summers is calculated as follows: ( (84 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 96 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.321 Points relating to the number of positive Reviews for The Summers is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 4 Reviews ÷ 7 Target = 0.571

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Summers?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Summers

  • Niece of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Sister-in-law of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

My uncle moved to The Summers after his home became too difficult to live in. He was welcomed immediately and the staff ensured he settled in quickly. He has never been happier. The staff are attentive, respectful and caring. The facilities are clean and plenty of activities and day trips on offer. His bedroom (en suite) is spacious allowing him to have all his family photography on display and his pictures on the walls. The home most importantly knows his personality and need for routine. They often adapt their usual procedures to fit with his personal needs. Thank you.

How likely would you be to recommend The Summers? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father lived at The Summers from January 2017 till his final illness in June 2017.
Whilst not as fancy as some homes we saw beforehand, the care, attention and friendship he received there was exemplary.
Visiting was unrestricted and his family and friends were always made very welcome. It was the atmosphere and attitude of the staff here which gave me the courage to try to move my father from his own home, despite the promises I had made, with him and to myself.
I feel The Summers was able to provide my father with a far better quality of life than I was able to at home - even with professional help - for the last few months of his life, in fact, gave my father his life back.
I felt there was a genuine concern for the well-being of the residents, rather than the tick-box culture I had seen elsewhere.

How likely would you be to recommend The Summers? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

It's an excellent home.

How likely would you be to recommend The Summers? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother moved in in March. She was very fragile and aggressive and weak. In her time at the home, under friendly and attentive management, my mother seems to have thrived. She now seems to be happy and at home and feels safe. She is settled in and, thanks to the manager and her team, is at home amongst her things in her room. My brother and I are truly grateful for the gift of this home away from home for our mother.

How likely would you be to recommend The Summers? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My elderly Aunt is a resident at The Summers. Since the day she arrived almost 2 years ago I have been very impressed with the level of care and kindness they give my Aunt. ALL the staff are very professional polite and friendly.

How likely would you be to recommend The Summers? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The relative died on 7th April 2016 after 4 - 5 years at the home. I have just written a letter of appreciation to them stating we are going to let you know of our complete satisfaction with every aspect of our relatives long stay with you.

How likely would you be to recommend The Summers? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Summers is a very friendly, caring home. All the staff are so nice, lovely sense of humour. We always feel very welcome when we visit mum. The whole family appreciate the love and care shown to my mum. We are offered refreshments regularly, the staff go out of their way to make the residents happy. The home always smells very clean in every room. The lounge, dining room and lobby area smell very clean. Always nice activities going on during the day.

How likely would you be to recommend The Summers? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot praise the management and staff at The Summers enough. My aunt is a well cared for, has a delightful en suite room which is always spotlessly clean and well presented, she is always well dressed and smart.

The Laundry Service is good, but the use of industrial equipment causes excessive wear and tear of delicate items.

The food and activities available are beyond question. Family and friends are always made welcome, tea, coffee and biscuits are provided. When we visit she is frequently in the lounge socialising and reading her newspaper.

My only negative comment is that when the member of staff on duty at the Reception Desk is required to press the button to open the external sliding doors allowing visitors to leave or enter, it creates a very vulnerable situation enabling residents who are in the lobby area to exit the premises.

How likely would you be to recommend The Summers? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Poor

Rooms: Excellent

Value for Money: Good

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