The Summers

Yeend Close, West Molesey KT8 2NY
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9.7 49 Reviews
  • The Summers, West Molesey
Situated by the River Thames and Hampton Court Palace, The Summers is a privately owned care home that provides care for up to 35 older people - some of whom may have dementia.

Located in a quiet, residential cul-de-sac in West Moseley, The Summers is owned and managed by CHD Living Ltd.

The Summers was originally purpose-built for the YMCA, but was refurbished and modernised by CHD Living in 2014. It offers high-quality service in a friendly environment, so that all residents can live their lives, their way. Care is delivered to suit the needs of the individual always with respect, dignity and kindness.

Primary focus is on residential and dementia care, with a secondary focus on respite. The Summers is designed, too, with leading dementia design theory in mind, following the "household" model of care.

The Summers provides specialist care for people with dementia, Alzheimer’s and related illnesses. The home is a state-of-the-art facility made up of four individual wings, each catering for six to ten residents. Each has its own lounge and activities room, too, as well as a dining area with kitchenette. All large, comfortable bedrooms feature full en-suite wet rooms.

Shared facilities include a bistro for residents and their families to use, a hairdressing room, a themed dining room, a choice of three additional lounges, a nail bar and internet corner where residents can use Skype.

The dedicated, skilled team at The Summers always strive to deliver high-quality, person-centred care in a friendly environment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Charlotte Playford (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (35)

Visiting

  • The Summers operate the open door policy, you can visit at anytime

Parking

  • There is parking available

The Summers Reviews (49)

9.7

The Summers has a Review Score of 9.7 (9.711) out of 10, based on 13 reviews in the last 2 years.
Over all time The Summers has 49 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Summers
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Total of 49, showing 21-40
Review from Linda D (Daughter of Resident) published on 9 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in residence in The Summers for over five years, my sister and I have been so thankful for all the love, care and attention for Mum. At times the care has been exceptional, the care home manager has been wonderful with my mum and all the staff are so loving and caring. There is a
great deal of laughter in the home and it is always a joy to visit Mum.
Over the years Mum has been on the many visits to the coast, the local garden centres for lunches, and a wonderful Christmas lunch outing each year. Also, lovely BBQ's in the summer and Christmas parties are so beautifully organised!
My sister and I cannot thank the care home enough, in particular the manager for her constant attention to Mum's needs and her love she has shown over the years. It has so helped us adjust to Mum's dementia and the changes we have seen in her life. As Mum is now reaching the end of her life we are so thankful for all the love, care and kindness shown to her over the years.
Reply from Akua Buabeng, Home Manager at The Summers

Dear Linda,
It is of great pleasure to have your mum with us all these years and thank you for your kind words.

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Review from Gary M (Son of Resident) published on 16 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
For me and my family, The Summers is just great, my mum is now staying there and just loves it. When other care homes were not interested, they were very helpful in organising the necessary opportunity for my mum to try their home, bearing in mind she had not settled anywhere else because of her mental
health. I cannot speak highly enough of all the staff at the home because my mum is now a different woman, I have not seen her like this for over twenty years! This is all down to the great effort and detail that benefits the people that stay there. I just cannot thank them enough, especially in such challenging times. Keep up the good work; it's very much appreciated.
Reply from Akua Buabeng, Home Manager at The Summers

It is a great pressure to have your mum with us; she is so settled and feels content she said to me. Thank you so much for such great feedback, and I will share it with all the staff.

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Review from Peter S (Brother of Resident) published on 1 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been in the home since July 2016 and I can advise his treatment, welfare and support have been excellent and certainly when visiting, I have always found him happy and he enjoys the activities organised for the residents.
Reply from Akua Buabeng, Home Manager at The Summers

It has been great having your brother with us all this year, I would also like to thank you for your support and understanding throughout these years.

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Review from Gaby M (Daughter of Resident) published on 23 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been living at The Summers for 14-months now, and he has settled in very well. It’s a welcoming and safe environment with wonderful caring staff. There’s always plenty of activities during the day, and the food is of a high standard. It’s been difficult for the home to keep the residents
safe since March, but they have coped well with the challenges COVID has presented. I’ve been able to visit my dad regularly this summer in a safe area at the front of the building. I know my dad is in safe hands, and I can see how he has benefitted from his time at The Summers.
Reply from Akua Buabeng, Home Manager at The Summers

Dear Gaby, thank you very much for your understanding and support during these difficult times. I am very happy about your dad and how he has settled at The Summers.

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Review from Alan W (Nephew of Resident) published on 16 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely home with caring staff and a full program of entertainment and enrichment for the residents.
It has taken a long time for my aunt to settle in, but during this difficult time, she received all the support and care that she needed.
Reply from Akua Buabeng, Home Manager at The Summers

Thank You Alan for your support and understanding during this difficult time.

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Review from E N (Daughter of Resident) published on 4 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came to The Summers after a three-month hospital admission, after it was apparent that he could not return home. I have visited many times and am so pleased that he has been welcomed so warmly by management and staff. Everybody working at The Summers have been lovely, helpful and caring. My
Dad's room is a good size and is kept clean. I have no complaints. Thank you!
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Review from Edmund H (Son of Resident) published on 4 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived at the Summers for 17 months before her recent death just short of her 91st birthday. She was initially worried about making the transition from living on her own, but she settled in well and was very happy. The facilities are modern and bright, there are plenty of activities and the
food is very good. Most important of all, the staff are excellent. The manager sets the tone: she is efficient and expects high standards, but she is also enthusiastic and caring. Everyone we met there was kind and caring and that was really important to my mum, me and other family members. My mum was very sociable and she really liked the way staff would stop for a brief friendly chat. I and other family members were able to visit whenever we wanted and were always made to feel welcome. When the end came, she was very well looked after. I and other family members are very glad we chose The Summers.
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Review from Maggie G (Daughter of Resident) published on 19 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in The Summers for almost three months and I am really happy that she is there. The most special thing about it is the staff. Everyone we met was lovely, very caring and kind. Mum is always very well dressed and fed, not to mention the endless cups of tea! Her room is very nice but
she has plenty of activities to attend in other parts of the building, and while she is not naturally very outgoing she seems to spend a lot of time out of her room. She has recently plucked up the courage to go on a couple of trips out to local attractions, which she has enjoyed.
Every time I ring her whoever answers the phone tells me what she has been up to before putting her on the phone. Any questions I have had about procedures have been answered thoroughly and very helpfully whether it was at The Summers or at the head office.
It is very reassuring to know she is there and being so well looked after.
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Review from J S (Daughter of Resident) published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel my father is well cared for and kept safe in this home. His room is kept clean as are his clothes and him (maybe attention to his personal needs e.g. hair cut and shaving could be a little better, but then it also depends on if he wants these things done). Staff are friendly and well presented
- they are caring and attentive. Visitors are welcomed and looked after at any time.
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Review from A C (Wife of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since arriving at The Summers in October 2018 we have seen a vast improvement in my husband's mental and physical wellbeing. All the staff are patient, knowledgeable and understanding. His needs are constantly reviewed and changes made in a timely fashion. It's a pleasure spending time at The Summers
with my husband, for all his family.
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Review from K A (Friend of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of seeing my friend has always been pleasant and happy.
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Review from John E (Friend of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience visiting here is always a pleasant experience.
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Review from Beatrice M (Daughter of Resident) published on 7 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a real scare, this summer when our mother collapsed had CPR and was rushed to the hospital (dehydration) and returned after a 2/3 week stay in the hospital. It feels like the home has had a real boost and our mother has improved amazingly. She is eating well, walks around again and is generally
happier and calmer.
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Review from Simon M (Son of Resident) published on 27 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 94-year-old mum has a degree of dementia and was previously in a nursing home.
I was very concerned about how she would cope with being moved but my fears proved groundless, as thanks to the wonderful, caring staff at The Summers. Mum has settled in really well, even making a 'best friend'. At
her previous home she spent most of the day in bed and was not inclined to join in with any activities. Now she is at The Summers she is out of bed all day and is much more inclined to join in with whatever is going on. The manager of the home is a wonderful leader. Her outgoing, caring personality sets the tone for the rest of the staff, who are all very caring and attentive to the residents. The home is not 'posh' but instead is cosy and caring which is much more important. I am very grateful that I managed to find this home for my mum as it is clearly a rarity - a care home where people actually care.
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Review from H J (Friend of Resident) published on 22 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit a friend who is a resident of The Summers about every three weeks. I find all the staff and management who I come in contact with, to be very friendly and helpful. As far as I can see, my friend is very well looked after.
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Review from Simon H (Son of Resident) published on 15 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents are living at The Summers and my mother recently celebrated her birthday. The care team got together and we all sang happy birthday. They helped my mother blow out the candles and cut the first slice in a birthday cake prepared by The Summers kitchen staff. My mother was delighted and
my father very happy that everyone was celebrating the birthday of his wife of 67 years. There was a similar happy event on my father’s birthday in June. It is a big relief to me that I know my parents are in good hands and they are well cared for by The Summers management and staff. I am delighted that my parents are able to spend the rest of their lives together in a safe, caring and happy environment.
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Review from Nicki W (Daughter of Resident) published on 12 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was made very welcome and has been given a high level of care since she arrived in April. The care and concern for her welfare are clear with a special mention and thanks to the manager who had personally gone out of her way to make a difference for my mother's welfare.
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Review from L F (Daughter of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall my mother seems happy with the home and the staff. She says days are long but I'm not sure if she joins in with the activities provided.
The manager shows great commitment to the residents and Saturdays new menu food tastings was a great success with my mother.
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Review from Janet K (Daughter-in-law of Resident) published on 23 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father-in-law was made very welcome and has a lovely, well decorated and clean ensuite room.
The staff are always friendly and attentive and give good personal care.
There are plenty of activities should the residents wish to be involved.
My Father-in-law always appears well cared for.
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Review from Sue S (Sister of Resident) published on 4 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our brother has been in the care home for a few weeks - the care and attention he has received while being there has been excellent. Every need appears to be catered for; hairdressing, podiatry and eye examinations are all offered. The food is of excellent quality and we are always offered a meal to
eat with him. They have a daily activity schedule, which they can attend if they wish to. The staff are plentiful and all very caring people. My family feels confident that he is in a safe environment and is well cared for, which for us is our main priority.
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Current Review Score: 9.7 (9.711)

Overview of Review Score

The Review Score of 9.7 (9.711) out of 10 for The Summers is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.711 for The Summers is calculated as follows: ( (116 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 152 Ratings = 4.711
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Summers is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Charlotte

Charlotte Playford

Job Title: Manager Joined: 2019

At The Summers, we strive to always provide the highest standard of nursing, respite, residential and dementia specialist care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at The Summers a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Summers to verify any information. View our terms and conditions. The Summers has an Enhanced Service - more info.