The Summers

Yeend Close, West Molesey KT8 2NY
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9.7 49 Reviews
  • The Summers, West Molesey
Situated by the River Thames and Hampton Court Palace, The Summers is a privately owned care home that provides care for up to 35 older people - some of whom may have dementia.

Located in a quiet, residential cul-de-sac in West Moseley, The Summers is owned and managed by CHD Living Ltd.

The Summers was originally purpose-built for the YMCA, but was refurbished and modernised by CHD Living in 2014. It offers high-quality service in a friendly environment, so that all residents can live their lives, their way. Care is delivered to suit the needs of the individual always with respect, dignity and kindness.

Primary focus is on residential and dementia care, with a secondary focus on respite. The Summers is designed, too, with leading dementia design theory in mind, following the "household" model of care.

The Summers provides specialist care for people with dementia, Alzheimer’s and related illnesses. The home is a state-of-the-art facility made up of four individual wings, each catering for six to ten residents. Each has its own lounge and activities room, too, as well as a dining area with kitchenette. All large, comfortable bedrooms feature full en-suite wet rooms.

Shared facilities include a bistro for residents and their families to use, a hairdressing room, a themed dining room, a choice of three additional lounges, a nail bar and internet corner where residents can use Skype.

The dedicated, skilled team at The Summers always strive to deliver high-quality, person-centred care in a friendly environment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Charlotte Playford (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (35)

Visiting

  • The Summers operate the open door policy, you can visit at anytime

Parking

  • There is parking available

The Summers Reviews (49)

9.7

The Summers has a Review Score of 9.7 (9.711) out of 10, based on 13 reviews in the last 2 years.
Over all time The Summers has 49 reviews.

Overall Experience
  • 41
  • 7
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Date Published
  • 49
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  • 13
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Reviewer Connection to The Summers
  • 21
  • 7
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  • 1
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Total of 49, showing 41-49
Review from Kay M (Daughter of Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When Mum's care home closed down, we were lucky to find The Summers. Although Mum was only a resident for 4 months, she was welcomed and treated with respect at all times.


At the end of her life the care she received was second to none, even though she was not aware of anything going on around her.

Thank you to the manager and her staff for their kindness and support.
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Review from Thelma M (Niece of Resident) published on 27 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt, who recently celebrated her 100th Birthday, has been a resident of The Summers for 2 1/2 years. The staff have always been friendly, professional and caring, treating my aunt with respect and dignity. The activities, outings and theatre trips are to be admired. My previous review indicated
concern regarding a security issue, this has been addressed and the glass sliding doors are now closely monitored.
I would have no hesitation recommending The Summers to anyone looking for an excellent residential home environment for their loved ones.
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Review from Maggie R (Daughter of Resident) published on 12 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot express enough how wonderful the care has been for our mother in the past 18 months through to when she just recently passed away. We would not hesitate to recommend The Summers to anyone needing care. The staff were professional and every member of staff gave our mum so much personal care
and genuinely thought the world of our mum and all of our family, making sure they got to know each of us as well. We could not have chosen a better place for our mothers care and we are so grateful to all the staff.
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Review from Christopher H (Son of Resident) published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and her husband are residents at The Summers. We aim to visit them on a fortnightly - once monthly basis.
They are always happy and well cared for. The staff appear to be knowledgeable about their needs and safety issues.
The Summers has a nice friendly, homely and caring atmosphere.
The
manager and deputy manager and staff including a housekeeper who we met on our last visit in December are totally patient-centred.
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Review from E B (Daughter-in-law of Resident) published on 3 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's an excellent home.
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Review from J T (Niece of Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle moved to The Summers after his home became too difficult to live in. He was welcomed immediately and the staff ensured he settled in quickly. He has never been happier. The staff are attentive, respectful and caring. The facilities are clean and plenty of activities and day trips on offer.
His bedroom (en suite) is spacious allowing him to have all his family photography on display and his pictures on the walls. The home most importantly knows his personality and need for routine. They often adapt their usual procedures to fit with his personal needs. Thank you.
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Review from Martin B (Son of Resident) published on 5 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father lived at The Summers from January 2017 till his final illness in June 2017.
Whilst not as fancy as some homes we saw beforehand, the care, attention and friendship he received there was exemplary.
Visiting was unrestricted and his family and friends were always made very welcome. It was
the atmosphere and attitude of the staff here which gave me the courage to try to move my father from his own home, despite the promises I had made, with him and to myself.
I feel The Summers was able to provide my father with a far better quality of life than I was able to at home - even with professional help - for the last few months of his life, in fact, gave my father his life back.
I felt there was a genuine concern for the well-being of the residents, rather than the tick-box culture I had seen elsewhere.
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Review from Dot M (Niece of Resident) published on 12 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly Aunt is a resident at The Summers. Since the day she arrived almost 2 years ago I have been very impressed with the level of care and kindness they give my Aunt. ALL the staff are very professional polite and friendly.
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Review from Elizabeth E (Sister-in-law of Resident) published on 24 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The relative died on 7th April 2016 after 4 - 5 years at the home. I have just written a letter of appreciation to them stating we are going to let you know of our complete satisfaction with every aspect of our relatives long stay with you.
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Current Review Score: 9.7 (9.711)

Overview of Review Score

The Review Score of 9.7 (9.711) out of 10 for The Summers is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.711 for The Summers is calculated as follows: ( (116 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 152 Ratings = 4.711
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Summers is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Charlotte

Charlotte Playford

Job Title: Manager Joined: 2019

At The Summers, we strive to always provide the highest standard of nursing, respite, residential and dementia specialist care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at The Summers a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Summers to verify any information. View our terms and conditions. The Summers has an Enhanced Service - more info.