The Manse Residential Care Home

11 South Norwood Hill, South Norwood, London SE25 6AA

The Manse Residential Care Home, London, London
The Manse Residential Care Home, London, London
The Manse Residential Care Home, London, London

The Manse Care Home is a 32-room facility that offers highly-skilled care for elderly people with physical frailties, adhering to all modern regulatory requirements and benefitting from expertise and investment from parent company Sanctuary Care.

The aim of staff is to practice effective and efficient care within a calm social atmosphere, while respecting the wishes of residents to pursue independent lifestyles and personal interests.

Individualised care and support packages are set up to assure that each resident is satisfied with the care, attention and any medication or therapies they are receiving.

Group: Sanctuary Care Ltd

Person in charge: Veronica McCleary (Manager)

Local Authority / Social Services: London Borough of Croydon Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 33 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): British Sign Language, French, Polish

Single Rooms: 31

Shared Rooms: 1

Rooms with ensuite WC: 32

Facilities & Services: Palliative Care • Respite Care • Sheltered Housing • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Manse Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 The Manse Residential Care Home has a Review Score of 9.7 (9.699)

The Review Score of 9.7 (maximum of 10) for The Manse Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for The Manse Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.699 for The Manse Residential Care Home is calculated as follows: ( (60 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 83 Ratings = 4.699

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Manse Residential Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 7 Reviews ÷ 6.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Manse Residential Care Home?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Manse Residential Care Home

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Niece of Resident/Service User
    1

The Manse is not the newest or the glossiest of the home I visited when looking for a new home for my father, but it was the friendliest and the most homely. My father settled in very quickly and was happy. He liked his room, the staff and was delighted with the food (especially the breakfast). All the staff took time to get to know the residents and there was lot of chat and laughter.

My father was always clean and tidy and he was encouraged to be as independent as possible. Staff were always approachable and problems were dealt with quickly.

How likely would you be to recommend The Manse Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care my mother received for 5 years was amazing.

Care was taken down to small personal details, for plain enjoyment. Good communication, friendly and loving.

Could not mark this home higher 10/10

Excellent.

How likely would you be to recommend The Manse Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff very helpful. Good with my mum. It is a joy to have my mum in The Manse.

How likely would you be to recommend The Manse Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was in The Manse for several years and the whole time I did not see, hear or experience a single adverse thing.

All the staff were most friendly and I saw how they treated all the residents with care and sympathy. Everyone from the managers to the handymen were, at all times, very kind and cheerful. Several times, my mother had to go to hospital. Each time, I was told promptly and a member of staff went with her and stayed until I arrived myself. When my mother died in July, it was a Saturday and the member of staff who telephoned me was almost in tears. During this difficult time and again I have nothing but praise for all the staff.

How likely would you be to recommend The Manse Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

This is a caring, friendly residential home. Residents are well cared for and communication between the home and family members is very good. I would recommend this home to friends who are in search of placement for their loved ones.

How likely would you be to recommend The Manse Residential Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It was the best home we found when looking for a care home.
The Manse is well run, the atmosphere is warm and friendly and welcoming. We are kept informed of all aspects of care and upcoming events.
The staff are more like friends, they are very well trained and caring.
the food is excellent.
We are very pleased that our relative is happy and well cared for at The Manse.

How likely would you be to recommend The Manse Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The Manse stresses the importance of kindness in the care they provide and observation confirms that they succeed in this. The staff treat the residents with kindness, patience and understanding. My mother-in-law, a particular and fastidious person, settled into The Manse quickly and it soon became home to her. She often expressed satisfaction with and gratitude for the care she was receiving. She felt secure and confident that her needs would be met and that her dignity would be preserved in the process. The atmosphere in The Manse is friendly and warm. Staff are very helpful.

How likely would you be to recommend The Manse Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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