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The Manse Residential Care Home

11 South Norwood Hill, South Norwood, London SE25 6AA
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The Manse Residential Care Home logo
atmosphere in The Manse is friendly and warmDorrie Anne B(Daughter-in-law of Resident/Service User)
The Manse Residential Care Home, London
Could not mark this home higher 10/10 ExcellentRuth G(Daughter of Resident/Service User)
The Manse Residential Care Home, London
It is a joy to have my mum in The ManseLennox B(Son of Resident/Service User)
The Manse Residential Care Home, London

With just 32 residents, and a team devoted to enriching lives, The Manse has a warm, family feel. Providing residential and dementia care, the team also provide respite care breaks.

The team are passionate about supporting their residents to have an active role to play in the running of the home. For example, the home’s resident ambassador helps to interview potential staff and chairs relatives’ and residents’ meetings.

Another resident...  

Care Provided by The Manse Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,314From £1,314

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1314 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.

*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

Contact The Manse Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nitin Paupiah (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (3)

The Manse Residential Care Home Reviews (66)

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9.7

The Manse Residential Care Home has a Review Score of 9.7 (9.728) out of 10, based on 24 reviews in the last 2 years. Over all time The Manse Residential Care Home has 66 reviews.

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Showing 66 reviews matching selected criteria
Review from R S (Niece of Resident) published on 15 July 2026 Submitted via Postal Card
Overall Experience

Overall we were very satisfied with the care and facilities provided. The food was good. It was just unfortunate that she was not well enough to participate in the various activities.

Reply from Jacob Hardie, Reviews team at The Manse Residential Care Home

Thank you for taking the time to share such positive feedback about The Manse. We truly appreciate your kind words and are delighted you've had a great experience. It means a great deal to us that you chose to share your thoughts.

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Review from Michelle H (Daughter of Resident) published on 14 April 2026 Submitted via Website
Overall Experience
The team are very prompt in answering any questions and updates.
I have had only positive experiences and they are always prepared to help.

They are caring and fun with always plenty to do with no time to feel bored or lonely .

Reply from Jacob Hardie, Design and Marketing Assistant at The Manse Residential Care Home

Thank you for your kind feedback. We're delighted to hear our team are supportive, caring and quick to help, and that the atmosphere feels fun, engaging and welcoming.

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Review from Michelle D (Daughter-in-law of Resident) published on 17 March 2026 Submitted via Website
Overall Experience
The Manse care home is a kind calm environment which has a real family feel.
The rooms and communal areas are kept spotlessly clean.
The staff are so attentive and kind to the residents, any issues are dealt with promptly ( illness/conditions/ personal care needs).
Residents are offered various activities, games music, arts and crafts and a birthday party is held for each resident.

I cannot recommend this home highly enough.

Reply from Jacob Hardie, Design and Marketing Assistant at The Manse Residential Care Home

Thank you for such a lovely review. We're delighted to hear you feel the home has a warm family atmosphere and that the care, cleanliness and experiences offered have made such a positive impression. Your recommendation means so much to the whole team.

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Review from Robert O (Son of Resident) published on 4 November 2025 Submitted via Website
Overall Experience

The team at The Manse are incredibly caring and thoughtful. They are always helpful, considerate, and take the time to truly involve my father in daily life and activities. From the very beginning, they've been extremely supportive with all my questions and concerns, always responding with kindness and professionalism. The home itself is very safe, exceptionally clean, and has a warm, welcoming atmosphere. I'm deeply grateful for the outstanding care my father receives here - truly a five-star service in every way.

Reply from Jacob Hardie, Design and Marketing Assistant at The Manse Residential Care Home

Thank you so much for your thoughtful review. We're delighted to hear your father feels supported and involved, and that our team's care and kindness have made a difference. Creating a safe and welcoming home is what we strive for every day.

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Review from Elizabeth Y (Regular Volunteer) published on 27 October 2025 Submitted via Postal Card
Overall Experience

My friend John is a resident. I visited him and decided that I wanted to be a friend to the other residents. As a friend, I sing karaoke for them and with them once a month at my own expense - as a volunteer. The staff are really friendly, patient, loving and kind. I'm not one for giving faint praise, so please believe me when I say the residents are very well cared for, and I've made some new friends as a consequence of everyone being so nice.

Reply from Jacob Hardie, Design and Marketing Assistant at The Manse Residential Care Home

Thank you so much for your heartfelt review. It means a great deal to hear how warmly you've embraced the community and how much joy your karaoke sessions bring to our residents. Your kind words about the team and the care provided are truly appreciated. We're so pleased that your visits have led to new friendships and such positive experiences for everyone involved.

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Review from Christine L (Friend of Resident) published on 22 October 2025 Submitted via Postal Card
Overall Experience

A family friend - Peter - came to The Manse in April 2025. I try to visit as much as I can. I find the staff very kind and helpful. It is always clean and I know Peter enjoys all the meal. I don't think he could have a better place to live. There are four of us who try to keep in touch as much as possible. I know Peter likes living there. Thank you so much for all your kindness to Peter.

Reply from Kate Marson, Business Development Manager at The Manse Residential Care Home

Thank you for your kind feedback. We're pleased to hear that Peter is happy at The Manse and that you've found the staff and environment to be supportive and welcoming. Your continued visits and thoughtful words are greatly appreciated, and we remain committed to providing the highest standard of care.

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Review from L A (Friend of Resident) published on 22 October 2025 Submitted via Postal Card
Overall Experience

I attended the BBQ today, and it was lovely to see the residents enjoying the outside space and making memories.

Reply from Kate Marson, Business Development Manager at The Manse Residential Care Home

Thank you for attending the BBQ today. It's wonderful to hear that you enjoyed seeing the residents making the most of the outdoor space and creating special memories. Your presence helped make the event even more meaningful

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Review from J J (Daughter-in-law of Resident) published on 22 October 2025 Submitted via Postal Card
Overall Experience

The care my family member has received has been exceptional. All staff are professional, kind and caring. The events organised are inclusive & fun - both for residents & family/friends too. I have no complaints whatsoever. Nitin, Puspah & team should be proud of themselves & the community they've created at The Manse.

Reply from Kate Marson, Business Development Manager at The Manse Residential Care Home

Thank you for your kind words. We're so proud to hear your family member has received exceptional care. Shoutout to Nitin, Puspah & the amazing team at The Manse. Your recognition means the world to us.

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Review from S W (Granddaughter of Resident) published on 16 September 2025 Submitted via Postal Card
Overall Experience

Very lovely atmosphere, staff members are very welcoming and fulfil all our needs. Couldn't wish for anything more for our nan, food and vibes are amazing. I love all events as they are very lovely and bring everyone together.

Reply from Jacob Hardie, Design and Marketing Assistant at The Manse Residential Care Home

Thank you so much for your lovely review! We're thrilled to hear your nan feels so well cared for and that you enjoy the food, atmosphere, and events. It means a lot to us!

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Review from Kate J (Daughter of Resident) published on 20 June 2025 Submitted via Website
Overall Experience

The Manse were wonderful to my father and always encouraged him, looked after him and treated him with respect and humour. I would recommend the Manse as it has the correct mix of care, professionalism and home comfort. The residents are well looked after enjoying activities, on site cooked meals and lots of interaction with staff. The rooms are a good size and are cleaned regularly. My father was reluctant to go into care after some falls, but told me it had been the right decision and he felt happy and safe. I could visit regularly and always felt welcomed. Thank you for looking after my dad so well.

Reply from Jacob Hardie, Design and Marketing Assistant at The Manse Residential Care Home

Thank you for your kind words. We're so pleased your father felt safe, happy, and well cared for at The Manse. It's wonderful to hear that our team's support, warmth, and professionalism made a positive difference. We truly value your recommendation.

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Review from Ronnie K (Son of Resident) published on 15 April 2025 Submitted via Postal Card
Overall Experience

My mum has been living at The Manse over a year now and the staff have been very kind to her when she has had a bad day.

Reply from Kate Yates, Communications and Content Specialist at The Manse Residential Care Home

Thank you for sharing this. We're so glad to hear that our staff have been able to support your mum with kindness, especially on tougher days. It means a lot to know that she feels so well cared for at The Manse.

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Review from Sara A (Relative of Resident) published on 31 March 2025 Submitted via Website
Overall Experience

The care here is amazing. The staff are lovely, thoughtful and considerate, most have been here long term and get to know the residents on a personal level. Everyone, from cleaners, cooks, management and carers have been amazing. Lots of activities and entertainment to keep the residents occupied...... it feels like an extended family. Would recommend this carer home with confidence.

Reply from Kate Yates, Communications and Content Specialist at The Manse Residential Care Home

Thank you for your glowing review for The Manse. It's wonderful to hear that the care provided is exceptional and that the staff, in every role, contribute to creating such a warm, family-like atmosphere. Thank you for sharing your experience.

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Review from Valerie C (Resident / Service User) published on 6 March 2025 Submitted via Postal Card
Overall Experience

I have been staying at this care home since early January, and am very impressed with the friendliness of the staff and willingness to help when necessary.

Reply from Kate Yates, Communications and Content Specialist at The Manse Residential Care Home

Thank you for your kind feedback for our team at The Manse. We're so glad to hear that you've had such a positive experience with the staff since joining the home. We truly appreciate your feedback, thank you.

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Review from T J (Resident / Service User) published on 28 January 2025 Submitted via Postal Card
Overall Experience

I've lived here a long time, I like it here. I look after the garden.

Reply from Kate Yates, Communications and Content Specialist at The Manse Residential Care Home

Thank you for sharing your thoughts. We're so glad to hear that you enjoy living at The Manse and that you take such pride in helping to look after the garden. Your care and dedication help make the home feel even more special for everyone, thank you.

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Review from Teresa K (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card
Overall Experience

Mum's been here over a year now and she seems to like it, sometimes she has her down days but the staff are very understanding towards her and the other residents. Really pleased with the care mum receives at The Manse Residential Care Home. Thank you very much.

Reply from Kate Yates, Communications and Content Specialist at The Manse Residential Care Home

Thank you for your thoughtful feedback. We're so glad to hear that your mum is so well cared for and supported at The Manse. Our team strives to provide compassionate care and it means so much to know it's appreciated. Thank you for trusting us with her care.

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Review from Cynthia H (Resident / Service User) published on 28 January 2025 Submitted via Postal Card
Overall Experience

I do love being here. The staff are very kind and courteous. I have no complaints at all. Everyone seems happy but this not the first time here for me. I love everyone, I have no complaints. Everyone is very lovable.

Reply from Kate Yates, Communications and Content Specialist at The Manse Residential Care Home

Thank you for such a heartfelt review for The Manse. It's wonderful to know that you feel happy and so well cared for here. Your kind words about our team will mean so much, thank you.

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Review from O N (Brother of Resident) published on 12 November 2024 Submitted via Postal Card
Overall Experience

Staff are very attentive, helpful and caring.

Reply from Kate Yates, Communications and Content Specialist at The Manse Residential Care Home

Thank you for your kind words about the team at The Manse. We're so pleased to hear that you find our staff so attentive, helpful, and caring. Your feedback is greatly appreciated, thank you.

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Review from J S (Nephew of Resident) published on 12 November 2024 Submitted via Postal Card
Overall Experience

Attending the August 2024 BBQ. Food very good. Good atmosphere. Well run. A good time.

Reply from Kate Yates, Communications and Content Specialist at The Manse Residential Care Home

Thank you for joining us for the August BBQ. We're so glad you enjoyed the food, the atmosphere, and the event overall. It's always a pleasure to see everyone having a great time, and we appreciate your feedback for The Manse.

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Review from Nick B (Friend of Resident) published on 29 October 2024 Submitted via Postal Card
Overall Experience

Just attended The Manse summer BBQ. The food was amazing and the staff made sure all the residents were engaged and involved. Really impressed by how caring the staff were and what a happy event it was.

Reply from Kate Yates, Communications and Content Specialist at The Manse Residential Care Home

Thank you for joining us at The Manse. We're delighted you enjoyed the food and that the summer BBQ was such a happy day for everyone. Our team takes pride in making these occasions so special for our residents, their families and friends and we're glad you had such a lovely time.

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Review from Ashlie W (Granddaughter of Resident) published on 28 October 2024 Submitted via Postal Card
Overall Experience

Fantastic. Very good with bringing the family together. Veery supportive. The BBQ was beautiful, having all residents, relatives and staff together as one. Very kid-friendly.

Reply from Fae Doherty, Senior Marketing Officer at The Manse Residential Care Home

Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the family gathering at The Manse. Bringing residents, families, and our team together is truly special for us, and we're delighted that the BBQ created a warm, welcoming atmosphere for everyone-including the...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 April 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for The Manse Residential Care Home.

Upcoming Events

There are no upcoming events for The Manse Residential Care Home.

Awards / Recognitions (10)

Accreditations

There are no accreditations posted yet for The Manse Residential Care Home.

Meet the Team (4)

Nitin Paupiah
Nitin PaupiahJob Title:Home ManagerJoined: 2017
What I enjoy the most about my job is the joy and appreciation I get when making a difference in our residents' lives. Working for Sanctuary Care is incredibly rewarding, especially when you know the company has a very high expectation and knowing that I am in a position where I am part of a team that has the same vision and expectation makes me want to go to work every day and continue to improve our service delivery.
When I walk through the door and I see the smile on our residents' faces, this brings joy to my life knowing that I am making a difference in their lives and that they are living a fulfilling life.
My role is to ensure that the residents' needs are met to the highest standard, and having built a team to be able to deliver this high level of service and person-centred support is what motivates me to keep going every day and to push for excellence.

The most satisfying part of my role is when relatives and residents feel that they or their loved ones are being looked after very well. When we receive positive comments and reviews where they show appreciation. That is when I know that I am doing a good job here and that is incredibly rewarding.

Carla Davies
Carla DaviesJob Title:Team LeaderJoined: 2019
Undoubtedly the best thing about my role is that I get to help people every day, and make a positive impact on their lives. It is such a satisfying and incredibly rewarding job.

Although care work can be demanding, you make so many connections with your residents and their families. I have also developed so many valuable professional and life skills whilst working as a team leader at The Manse.

Stella Dsei-Dapaah
Stella Dsei-DapaahJob Title:Care AssistantJoined: 2022

I really enjoy interacting with our residents, knowing that I have a positive impact on their time at The Manse. I particularly enjoy working in a team environment and learning a lot by collaborating with other members.

Cheryl King
Cheryl KingJob Title:Team LeaderJoined: 2021
As you may know, the duties and responsibilities of care work vary according to each individual resident - however the one thing in common is that it's an incredibly rewarding job.

It's not just the fulfilment of helping people, I find a lot of appreciation in care and love making a difference in people's lives. When the residents see you walking through the door, they always greet you with a smile.

Frequently Asked Questions about The Manse Residential Care Home

What types of Care is The Manse Residential Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Manse Residential Care Home have?

There are 33 Single Rooms and 1 Couples/Companion Room.

What are the Facilities & Services at The Manse Residential Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is The Manse Residential Care Home to the centre of London?

7.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Manse Residential Care Home to verify any information. View our terms and conditions. The Manse Residential Care Home has an Enhanced Service -more info.