Manor Lodge is a small, friendly, pleasant, family style home for the elderly. Situated in a quiet residential area but a short walk from Harrow Town Centre with its multiple shopping and transport facilities. Registered with CQC for 16 persons. Manor Lodge was acquired by the present Proprietors in 1992 and Care Manager, Mrs Laura Fernandes, has worked in her role at Manor Lodge since 2001. Experienced care staff are available 24 hours and they also employ a cook and cleaner. The majority of bedrooms are single, some with ensuite. All rooms are fully furnished and have a nursecall button and TV point. There is a Parker bath available, designed to cater for the needs of the elderly. Manor Lodge provides three meals a day, mainly traditional homestyle cooking with an emphasis on healthy eating and special diets are catered for. There is a full laundry service onsite, a pleasant garden and parking at the front.
Group: R M D Enterprises Ltd
Person in charge: Marie Jayakody (Manager)
Local Authority / Social Services: London Borough of Harrow Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 16 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 65+.
Single Rooms: 16
Shared Rooms: 0
Rooms with ensuite WC: 8
Weekly Charges Guide: Personal Care Single £480 – £725 , Personal Care Shared (per person) £460 – £625 (These prices are only a guideline, please contact Manor Lodge to find out the exact price for your requirements.)
Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room
Latest Care Quality Commission* Report on Manor Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.6 (maximum of 10) for Manor Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Manor Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.292 for Manor Lodge is calculated as follows: ( (17 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 48 Ratings = 4.292
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.313 Points relating to the number of positive Reviews for Manor Lodge is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 3.2 positive Reviews (16 registered maximum number of service users ÷ 5). 1 Reviews ÷ 3.2 Target = 0.313
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Manor Lodge has a Review Score of 7.6 (7.605) from 4 Reviews
Review submitted from a Postal Card by Julie A (Daughter of Resident) on Monday 15 January 2018. Relates to January 2018.
Dad has been a resident since 13th January 2017 when he was very kindly offered a place at Manor Lodge at a time when we were experiencing problems with his care at home and decisions being made on Dad's behalf whilst in the hospital by doctors. Since Dad has been a resident, he has been looked after very well by the managers and staff. He is very happy which makes it for us as a family to spend quality time with him when we visit. Manor Lodge also provides him with 24-hour care and a good routine which he is thriving on. We can't thank the management and the team enough for all the care and support whilst looking after dad.
How likely would you be to recommend Manor Lodge? Likely
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Review submitted from a Postal Card by C A (Daughter of Resident) on Tuesday 9 February 2016. Relates to February 2016.
I am very happy with the care my mother receives at Manor Lodge, She is very contented and loves the staff. I visit every other day at different times of the day and it always seems to be a happy atmosphere.
How likely would you be to recommend Manor Lodge? Extremely Likely
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Review submitted from a Postal Card by D F (Husband of Resident) on Tuesday 2 February 2016. Relates to January 2016.
A good caring home with attentive staff. Warm and welcoming. Good food and clean and tidy rooms.
How likely would you be to recommend Manor Lodge? Extremely Likely
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Review submitted from a Postal Card by C H (Daughter of Resident) on Wednesday 13 January 2016. Relates to January 2016.
My mother has been a resident at Manor Lodge for some years now and I can honestly say that I have not any doubt that it can be recommended for any person looking for a homely, loving and caring residential home for themselves or a loved one. The staff are all carefully chosen and offer comfort and safety with a cheerful attitude. All the residents are kept clean and fresh and all food freshly prepared.
How likely would you be to recommend Manor Lodge? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Manor Lodge