Marling Court, Hampton, London
Marling Court, Hampton, London
Marling Court, Hampton, London

Marling Court provides personalised residential and dementia care to the highest standard. Situated within a quiet residential area of Hampton in south west London, the home sits close to local facilities and has fantastic transport links.

Marling Court has 37 en-suite rooms which can be personalised with residents' own furniture. There is a large homely lounge with four interconnecting units, each with their own kitchenette, sitting and dining areas. There are also landscaped gardens which residents can enjoy at their own leisure.

Marling Court has its own well-being and activity coordinator to facilitate regular and meaningful activities tailored to each resident's own preferences.

Group: Country Court Care

Person in charge: Evelyn Repkovas (Manager)

Local Authority / Social Services: London Borough of Richmond upon Thames Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 37 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 37

Rooms with ensuite WC: 37

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Marling Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 Marling Court has a Review Score of 8.9 (8.874)

The Review Score of 8.9 (maximum of 10) for Marling Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Marling Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.583 for Marling Court is calculated as follows: ( (52 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 84 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.291 Points relating to the number of positive Reviews for Marling Court is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 4 Reviews ÷ 7.4 Target = 0.541

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Marling Court?

  • Extremely LIKELY
    5
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Marling Court

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    1

Marling Court feels homely - in the furnishing and decor of rooms, including the communal hall. It is always clean and the bedrooms spacious compared to some care homes.
Staff are very welcoming and friendly and all seem to enjoy their work which means they have good relationships with residents (one or two don't have quite the skills on that score).
Good food, the manager is great, as is the activity coordinator. The handyman is always busy with maintenance jobs - so everything works.
Two nice gardens, position is great, community feel with a family centre next door, a supermarket and a pub and chemist all on the square.

How likely would you be to recommend Marling Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My mother has been here since the beginning of December on respite awaiting an operation. She has appeared quite happy and the staff are very friendly whenever we visit her. She says that the food is excellent with plenty of choices.

How likely would you be to recommend Marling Court? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has significant problems with dementia and hearing. The nine-person wings at Marling Court and the individual care she receives during the day, suit her needs perfectly. We like the continuity (for the most part) of staff and the willingness of kitchen staff to meet residents' tastes. All the staff should be thanked profusely for their patience and care.

How likely would you be to recommend Marling Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The understanding of the carers for each of their subjects and their unending patience is remarkable. They understand the foibles tricks and responses of their charges. All of the staff know what is going on which is nice if you happen to ring. The food is good and they treat their patients to little treats rather on the same principle as children without the patient realising. With the number of staff it is a little difficult to keep all occupied or go on outings. In normal life, this would not always be possible either. The patients in their little groups seem to be fairly happy with their lot.

How likely would you be to recommend Marling Court? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum has been a resident for 18 months now. At home, she was a little old lady lonely, confused and in need of constant care. We wanted a home that was like a home, nothing to clinical or hotel like. At Marling Court we found just that. Mum has not looked happier or healthier in a very long time. Well fed and entertained/occupied. There is always someone around so she is never lonely and all her records are available for us to look at.

How likely would you be to recommend Marling Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Since my mother was admitted she has made good progress in her health, it has bought her out of herself making new friends would recommend this care home.

How likely would you be to recommend Marling Court? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Mother was in Marling Court for a short time, but I cannot praise all the Staff highly enough, they made the process so easy and all of them made you feel so welcome and my lovely little mum was looked after with such care, everything she needed they attended too. I would recommend them 100%.

How likely would you be to recommend Marling Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Evelyn

Evelyn Repkovas

Job Title: Home Manager

Joined: 2016

Description:

Evelyn has worked in care for over 19 years, starting as a Care Assistant whilst training to be an accountant. She loved it so much that she stayed in care instead of finance! Evelyn has been a care home manager since 2010 and joined Country Court Care in 2016.
Evelyn loves feeling that she's made a difference to the lives of our residents and brings enthusiasm and a love of caring to the team at Marling Court.

Beverley

Beverley Edmonds

Job Title: Home Administrator

Joined: 2014

Description:

Beverley has worked at Marling Court for 2 years and in administration for over 15 years. Beverley lives locally and loves working with people. She keeps the administration running smoothly for the home and brightens everyone's day as she's always laughing!

Mary

Mary Buchanan

Job Title: Assistant Manager

Joined: 1993

Description:

Mary has been at Marling Court for 23 years starting as a relief carer and over the years has worked as a team leader and now Assistant Manager.
"I love my job and especially working with the elderly. There have been so many changes in care over the years, I think it's better now, there's more choice and more dignity".
Mary is also Dignity Champion for Marling Court and has has organised annual dignity in care days.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Marling Court