Nettlestead Care Home, Bromley, London
Nettlestead Care Home, Bromley, London
Nettlestead Care Home, Bromley, London

Nettlestead has deliberately focused on quality rather than quantity, remaining small enough for everybody to know each other, and their clients and their families love it. To quote one of them:

“I viewed many homes in the surrounding area and got more and more disheartened with each one. Nettlestead was different.”

Instead of providing care as it has always been done, the owners of Nettlestead asked what they would want from a care home, and the results are what set them apart. Complimentary quality wine and sherry, en-suite toilets and baths that you would be delighted to have in your own home, staff who measure their length of service in decades, and outings and activities that are chosen by rather than for the clients.

Choosing care is never easy, but from the moment you walk in the door it becomes apparent why Nettlestead is the place you will want your loved-ones to be.

Group: Nightingale Retirement Care Ltd

Person in charge: Kim Thomas (Head of Home)

Local Authority / Social Services: London Borough of Bromley Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 22 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 50+.

Single Rooms: 22

Rooms with ensuite WC: 17

Weekly Charges Guide: Personal Care Single £798 – £1167 (These prices are only a guideline, please contact Nettlestead Care Home to find out the exact price for your requirements.) (These prices are only a guideline, please contact Nettlestead Care Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Nettlestead Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 05 Nov 2017

Single room with en-suite facilities

Reviews

7.9 Nettlestead Care Home has a Review Score of 7.9 (7.894)

The Review Score of 7.9 (maximum of 10) for Nettlestead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Nettlestead Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.667 for Nettlestead Care Home is calculated as follows: ( (41 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.227 Points relating to the number of positive Reviews for Nettlestead Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4.4 Target = 0.227

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Nettlestead Care Home?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Nettlestead Care Home

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2

My Mother has been at Nettlestead since December 2016. The home has proven to be better than I could ever have imagined or hoped for. After 9 months I am still delighted and have to pinch myself sometimes as to just how wonderful it is. The staff here have become an extended family and this has proven to be so important to my Mother's well being and happiness. I cannot be there 24 hours a day and it makes me very happy knowing she is in a 'home from home'. The home is an old Edwardian (I think) building. It is very 'homely' and does not feel institutionalised as some care home do. There is a proper dining room, properly laid with fresh linen, flowers and a menu and it looks more like a country hotel dining room than a care home. For the record, I have NO connection with the home other than as a VERY satisfied son who at long last feels his Mother is in a professional home where care and love matter as much as bedpans and the more clinical side or caring.

How likely would you be to recommend Nettlestead Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Nettlestead is a very pleasant small care Home. The people working there are always very helpful and cheerful. They look after the residents well and are always friendly.
The home itself is always clean and tidy, activities are on in the lounge most if not all days. There is a nice garden with level decking, nice seats and a summer house.

How likely would you be to recommend Nettlestead Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been at Nettlestead for two years now and she couldn't be happier. They strive to make the place a real home from home. Rooms are comfortable as are the communal areas. The staff are excellent and go out of their way to make residents comfortable.

How likely would you be to recommend Nettlestead Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

We are very pleased with the high level of care and compassion provided by Nettlestead for my elderly mother who has recently become a resident. All the staff are most helpful and welcoming, making my mother's stay very pleasurable.

How likely would you be to recommend Nettlestead Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

We have found that the whole staff are welcoming, very friendly, kind and attentive to the needs of the residents. They also have a good sense of humour which is so important when coping with and reassuring the residents - and their families. There is a warm atmosphere at Nettlestead.

How likely would you be to recommend Nettlestead Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submit a Review for Nettlestead Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Nettlestead Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Nettlestead Care Home