Nettlestead Care Home

19 Sundridge Avenue, Bromley BR1 2PU

Nettlestead has deliberately focused on quality rather than quantity, remaining small enough for everybody to know each other, and their clients and their families love it. To quote one of them:

“I viewed many homes in the surrounding area and got more and more disheartened with each one. Nettlestead was different.”

Instead of providing care as it has always been done, the owners of Nettlestead asked what they would want from a care home, and the results are what set them apart. Complimentary quality wine and sherry, en-suite toilets and baths that you would be delighted to have in your own home, staff who measure their length of service in decades, and outings and activities that are chosen by rather than for the clients.

Choosing care is never easy, but from the moment you walk in the door it becomes apparent why Nettlestead is the place you will want your loved-ones to be.

Group: Nightingale Retirement Care Ltd

Person in charge: Kim Thomas (Head of Home)

Local Authority / Social Services: London Borough of Bromley Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 20

Rooms with ensuite WC: 17

Weekly Charges Guide: Personal Care Single £855 – £1364 (These prices are only a guideline, please contact Nettlestead Care Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Nettlestead Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 9.7 out of 10 for Nettlestead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Nettlestead Care Home in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.745 for Nettlestead Care Home is calculated as follows: ( (160 Excellents x 5) + (36 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 204 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Nettlestead Care Home is based on 13 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 13 Reviews ÷ 4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Nettlestead Care Home has a Review Score of 9.7 (9.745) out of 10 and an Average Rating of 4.7 out of 5 from 17 Reviews over all time


Average Ratings

  • Excellent
    14
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Nettlestead Care Home?

  • Extremely LIKELY
    15
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Nettlestead Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    6
  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

Mum has been in Nettlestead Care Home since January 2018 after having a bad experience in a different home. Mum is well looked after, happy and doing well.

The staff are very approachable and friendly, nothing is too much trouble.

I would recommend Nettlestead Care Home to anyone who was considering for an elderly relative or friend.

How likely would you be to recommend Nettlestead Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very happy with the care my friend receives. She is 103 in June and her mobility is limited. Her mind is still sharp and she appreciates the activities and care that is given. All the staff are helpful and respectful to residents and visitors alike.

How likely would you be to recommend Nettlestead Care Home? Extremely Likely

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Average Rating:   5 out of 5

We are extremely satisfied with the care and love that my mother has received over the last 2 + years at Nettlestead Care Home. The staff go that extra mile to provide individualised care. The activities are stimulating and varied. The food is excellent, nutritious and freshly prepared. The staff also give the family support. Excellent care!

How likely would you be to recommend Nettlestead Care Home? Extremely Likely

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Average Rating:   5 out of 5

This is an excellent home.
Staff are attentive and caring.
They know the needs of individual residents eg know their food preferences and cater accordingly.
The atmosphere is welcoming to visitors.
They go above and beyond for residents, offering care when it is beyond their remit.
I am extremely happy with the service provided.

How likely would you be to recommend Nettlestead Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My experience is mostly very good, but a member of staff in the lounge at all times would be beneficial as clashes with residents (each other) would diminish as this causes unease with other people who reside at the home.

How likely would you be to recommend Nettlestead Care Home? Likely

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Average Rating:   4.2 out of 5

A beautifully maintained home with very caring staff. My mother has recently moved here and is settling down well. The atmosphere is calm, friendly and secure. Staff are approachable and considerate at all times. The food is freshly prepared and varied and there are plenty of activities for those who want to take part. Nettlestead Care Home really feels like a home from home.

How likely would you be to recommend Nettlestead Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Pleasant, homely, clean, comfortable, friendly staff and my Wife has settled in nicely.

How likely would you be to recommend Nettlestead Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Excellent care for my grandmother.

How likely would you be to recommend Nettlestead Care Home? Extremely Likely

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Average Rating:   5 out of 5

Nettlestead provides my father with a high standard of care in terms of support and kindness shown by both the care team and management. The food is of a high quality, with a choice and served regularly. His room and communal areas are clean, and the family are satisfied that the home responds promptly and sympathically to residents individual needs.
Activities are frequent and attempt to stimulate/engage all the residents. Nettlestead is a converted Edwardian villa and there are limitations on the number/type of communal areas for residents to move around in/withdraw/meet visitors etc.

How likely would you be to recommend Nettlestead Care Home? Likely

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Average Rating:   3.8 out of 5

Mum has been at Nettlestead for 2 1/2 years. She is well cared for in a safe and happy environment. Mum's 81st birthday recently saw the staff set up the 'Summer House' for us which was a perfect spot for us to hold a small party. Mum's condition can be challenging and all the carers are very kind and patient - always.

How likely would you be to recommend Nettlestead Care Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent care home.

How likely would you be to recommend Nettlestead Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been very happy here. She accepts she cannot cope in her own home and does not wish to live in her own home. She is well cared for and if she requires medical attention this is quickly arranged by the carers in the home. She is always clean and tidy when I go in. She eats and drinks more than when on her own.

How likely would you be to recommend Nettlestead Care Home? Extremely Likely

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Average Rating:   5 out of 5

My Mother has been at Nettlestead since December 2016. The home has proven to be better than I could ever have imagined or hoped for. After 9 months I am still delighted and have to pinch myself sometimes as to just how wonderful it is. The staff here have become an extended family and this has proven to be so important to my Mother's well being and happiness. I cannot be there 24 hours a day and it makes me very happy knowing she is in a 'home from home'. The home is an old Edwardian (I think) building. It is very 'homely' and does not feel institutionalised as some care home do. There is a proper dining room, properly laid with fresh linen, flowers and a menu and it looks more like a country hotel dining room than a care home. For the record, I have NO connection with the home other than as a VERY satisfied son who at long last feels his Mother is in a professional home where care and love matter as much as bedpans and the more clinical side or caring.

How likely would you be to recommend Nettlestead Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Nettlestead is a very pleasant small care Home. The people working there are always very helpful and cheerful. They look after the residents well and are always friendly.
The home itself is always clean and tidy, activities are on in the lounge most if not all days. There is a nice garden with level decking, nice seats and a summer house.

How likely would you be to recommend Nettlestead Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been at Nettlestead for two years now and she couldn't be happier. They strive to make the place a real home from home. Rooms are comfortable as are the communal areas. The staff are excellent and go out of their way to make residents comfortable.

How likely would you be to recommend Nettlestead Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

We are very pleased with the high level of care and compassion provided by Nettlestead for my elderly mother who has recently become a resident. All the staff are most helpful and welcoming, making my mother's stay very pleasurable.

How likely would you be to recommend Nettlestead Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

We have found that the whole staff are welcoming, very friendly, kind and attentive to the needs of the residents. They also have a good sense of humour which is so important when coping with and reassuring the residents - and their families. There is a warm atmosphere at Nettlestead.

How likely would you be to recommend Nettlestead Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

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