Roseacres Residential Care Home

80/84 Chandos Avenue, Whetstone, London N20 9DZ
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9.4 45 Reviews
  • Roseacres Residential Care Home, London
Roseacres Residential Care Home is a care home located in the North London suburb of Barnet and features attractive gardens. Roseacres provides personalised residential care, both long-term and respite, to 35 residents from across North London, including those with dementia. The nearest undeground station is Totteridge and Whetstone on the Northern line, while mainline services are available from Oakleigh Park.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1265
  • RESPITE Self-Funded Residential Care: from £1365

Subject to care needs assessment

These prices are only a guideline, please contact Roseacres Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Glynis Larsen (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (0)

Roseacres Residential Care Home Reviews (45)

9.4

Roseacres Residential Care Home has a Review Score of 9.4 (9.409) out of 10, based on 10 reviews in the last 2 years.
Over all time Roseacres Residential Care Home has 45 reviews.

Overall Experience
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Reviewer Connection to Roseacres Residential Care Home
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Total of 45, showing 1-20
Review from A F (Son of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident here for 4 - 5 years and was very well looked after. We visited regularly, once a week and spent time in her room (lovely room) and in the garden and went for a walk. But I especially wanted to say the end of life care was exceptional. We were informed every set of the way.
Mum was very peaceful and comfortable at the end and this made the process so much easier for us. Thank you to management and staff you were all wonderful.
Reply from Glynis Larsen, Home Manager at Roseacres Residential Care Home

Thank you so much for your kind and heartfelt words. It was a privilege to care for your mum over the years and to share in those special moments with your family. We're especially touched to know that you felt supported and informed during her final days. Providing peaceful, dignified end-of-life care is something we hold very close to our hearts, and knowing it made a difference to your family means the world to our team. Your gratitude has been shared with all staff, and we send our warmest wishes to you and your family. Thank you for trusting us. - With love and appreciation, The Roseacres Team

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Review from Mandy T (Daughter of Resident) published on 18 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was always very pleased my mum was in this home. Management were always available to answer any queries I had. All the staff I spoke to were friendly and chatty.
I have nothing but praise for all the staff I had interactions with.
Reply from Glynis Larsen, Home Manager at Roseacres Residential Care Home

Thank you for your kind words. We are so pleased that we are able to support you and your mum towards her end of life.

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Review from N D (Niece of Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt was at Roseacres for almost 5 years. She was well cared for. The staff were always cheerful, respectful, and approachable. I always enjoyed visiting my Aunt as the staff and managers were always helpful, pleasant, and kind.
They played wonderful karaoke songs on the big screen so the residents
could sing and dance.
Always a happy atmosphere.
The staff always answered the residents, had plenty of food, and helped them if they could not feed themselves.
Reply from Paul Lawson, National Sales Manager at Roseacres Residential Care Home

Thank you very much for sharing your positive experience. It is very reassuring to hear that you and the family were so happy with your Aunt's care at Roseacres. We will share your kind words with the team and send you all our very best wishes.

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Review from Maggie B (Daughter of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been here two years and she has been well looked after. I will recommend Roseacres.
Reply from Glynis Larsen, Home Manager at Roseacres Residential Care Home

Thank you for your kind words. We greatly appreciate your recommendation and will continue to provide the best care possible. If there is anything else we can do to support your mum, please don't hesitate to let us know.

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Review from Carole A (Daughter of Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Until her death on the 6th of August 2024, my Mother had been a resident at Roseacres Residential Care Home for over seven years. My mother was diagnosed with Alzheimer's at the age of 83 and came to Roseacres at the age of 86. The fact that she lived until the age of 94 I believe is testament enough
that she was always given very good care. The staff have been wonderful, particularly at the end of her life.
Reply from Glynis Larsen, Home Manager at Roseacres Residential Care Home

Thank you so much for your kind words during this difficult time. We are truly sorry for your loss and honoured to have cared for her these past seven years. It was a privilege to be a part of her life and to provide the care and support she needed. Your appreciation means a lot to our team, especially knowing that we were able to bring comfort and peace to your mum and your family.

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Review from Pauline A (Resident) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My being a resident is really for my safety as I have problems walking, I prefer being in my room with TV and radio the staff accept this even cater for me being in my own space best for my wellbeing.
Reply from Paul Lawson, National Sales Manager at Roseacres Residential Care Home

Thank you very much for your review and feedback. We hope that you enjoy your stay with us and please, as always, let us know if we can do anything at all to assist you and improve your experience. Very best wishes.

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Review from Sharon G (Daughter of Resident) published on 18 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy at Roseacres Residential Care Home. She's always content and smiley when I visit. The staff are attentive and ensure my mum is comfortable at all times. They also give her a little hug, which she loves. Overall, we are very happy with the care given to my mum.
Reply from Glynis Larsen, Home Manager at Roseacres Residential Care Home

Thank you so much for taking the time to leave a positive review. Our dedicated team works tirelessly to ensure that every resident feels comfortable, safe, and well cared for, and it's wonderful to know that our efforts are appreciated. Your kind words inspire us to continue delivering the highest standard of care. Thank you once again for your support.

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Review from N S (Daughter of Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Roseacres for nearly six years and is very happy. She loves all the staff and is very comfortable in her home. Her family are also very happy with the care given to her by everyone at Roseacres. We are always kept fully informed. The home has a very happy atmosphere. I would highly
recommend it.
Reply from Paul Lawson, National Sales Manager at Roseacres Residential Care Home

Thank you so much for your review and recommendation. It is fantastic that your mum is happy and comfortable at Roseacres and that the family are also so pleased. We will pass on your kind words to the team. Best wishes.

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Review from Clifford C (Son of Resident) published on 26 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the time my mother arrived at Roseacres Residential Care Home in June 2021 until her death in October 2023, she has been warmly welcomed and received excellent care. At all times, we were informed of any issues and actions taken to deal with the issue.
From all levels of management and care staff,
I have witnessed the care and attention given to my mother. In particular, their fondness and affection were very noticeable and welcomed.
Reply from Paul Lawson, National Sales Manager at Roseacres Residential Care Home

Thank you very much for your kind words. Our sincere condolences remain with you and the family at this difficult time.

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Review from Cristalla H (Daughter of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We take comfort in leaving our mum here knowing she will be looked after, the carers are warm and friendly and upbeat. Despite being busy they always take time to acknowledge Mum with hugs and smiles. Placing our mum in a home was a tough decision but we know we;ve done the right thing by bringing her
to Roseacres Residential Care Home because of the care she receives.
Reply from Glynis Larsen, Home Manager at Roseacres Residential Care Home

Thank you so much for your kind words. We take pride in looking after your mum.

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Review from Androulla J (Daughter of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Roseacres Residential Care Home for eight months and I am very pleased with the care and attention my mother has received. She always looks clean and well fed. Staff are very friendly and helpful.
Reply from Glynis Larsen, Home Manager at Roseacres Residential Care Home

Thank you for your review. We aim to be attentive to all our residents needs as always. Thank you for being a part of the Roseacres family.

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Review from M H (Son of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From start to finish, it was professional care from all the staff at Roseacres Residential Care Home. Any phone calls were dealt with in a polite and friendly manner. We could not have selected a better care home.
Reply from Paul Lawson, National Sales Manager at Roseacres Residential Care Home

Thank you very much for your review and for your kind words. We are delighted that you have been so pleased with Roseacres and will share your feedback with the team. Thanks again and best wishes.

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Review from A W (Daughter of Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was well cared for and always appeared happy and content. The staff were warm, lovely and patient with mum and our family. I wish them all the very best and thank them for their love and kindness.
Reply from David Martins, National Sales Manager at Roseacres Residential Care Home

Thank you for your kind review and we are delighted that your mum was happy and content.

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Review from L G (Granddaughter of Resident) published on 5 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my grandma needed to go into a home she was very hesitant and nervous about it but all the staff were so welcoming. Even at the end, they were so incredibly caring and thoughtful. They are all angels!
Reply from Arineh, Marketing Executive at Roseacres Residential Care Home

On behalf of the staff at Advinia, we are very sorry for the loss of your grandma. We are glad to know that she was well taken care of during her time at the home. Thank you for your very kind words.

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Review from J B (Daughter of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mom came to Roseacres in May 2021. Myself and my brother are pleased with the care that our mum receives here. Our mom seems to be happy and relaxed with the staff. The atmosphere here is friendly and caring, and our mum always looks nice when we visit.
Reply from David Martins, National Sales Manager at Roseacres Residential Care Home

Thank you for your kind review; we are pleased that you are happy with the care your mum receives and that mum is happy with the team and atmosphere in the home.

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Review from S O (Daughter of Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely care home, clean and staff are caring and friendly.
Reply from Emily Hocking, Regional Customer Relations Manager at Roseacres Residential Care Home

Thank you, our whole team work very hard to ensure that our home is welcoming and inviting to all. I will gladly share this with them.

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Review from Dean P (Son of Resident) published on 26 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having been through the tough past 18 months with Covid I have had complete peace of mind that my mother was in a safe place and was being looked after extremely well. The care home has gone out of their way to help maintain contact through lockdown with phone calls and video calls facilitated. Mum
continues to look well and is happy.
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Review from Ellen H (Daughter of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Roseacres is a wonderful care home, I feel very lucky that my mum is here and is being cared for by these lovely people.
Reply from Julia Bentley, COO at Roseacres Residential Care Home

Thank you so much for such a positive review. Our colleagues have worked tirelessly throughout the Covid pandemic to ensure our residents continue to receive the best care possible. I will ensure your comments are passed on to our colleagues who will be really appreciative that you have taken the time to complete this review. Once again thank you.

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Review from A L (Niece of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are kind and caring. Premises are clean, and residents are well treated. I particularly appreciate the fact that letters I wrote to my aunt during Covid-19 were sometimes replied to by a staff member. Pleasant environment, lots of activities. Well done.
Reply from Paul Millar, Sales Manager at Roseacres Residential Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. It is our pleasure to care for your aunt. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will of course pass on your kind words to the Roseacres team.

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Review from Rosa H (Daughter of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff is brilliant with the residents. Place is always clean and so are the residents. I am very happy with Roseacres for taking care of my mum. They have been amazing through the Covid pandemic.
Reply from Paul Millar, Sales Manager at Roseacres Residential Care Home

Many thanks for taking the time to review our home. It is greatly appreciated. It is our pleasure to care for your Mum. I will of course pass on your kind words to the Roseacres team.

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Current Review Score: 9.4 (9.409)

Overview of Review Score

The Review Score of 9.4 (9.409) out of 10 for Roseacres Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.509 for Roseacres Residential Care Home is calculated as follows: ( (75 Excellents x 5) + (25 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 116 Ratings = 4.509
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Roseacres Residential Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Sep 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Glynis

Glynis Larsen

Job Title: Home Manager Joined: 2019

I have been at Roseacres Residential Care Home since 2019. With over thirteen years of experience in the care industry, I’ve had the privilege of serving our residents and their families in various capacities, starting as a Deputy Manager and now leading as a Home Manager.


My journey in the care sector has been driven by a deep passion for enriching the lives of our elderly residents, creating a haven where they feel cherished and valued. My tenure as Deputy Manager allowed me to gain hands-on experience in understanding the intricate needs of our residents, their families, and our dedicated staff members.


As I transitioned into the role of Home Manager, I’ve remained steadfast in upholding the core values that define Roseacres. We are unwavering in our commitment to creating an environment that radiates warmth and quality person-centred care. I believe that a true sense of home goes beyond physical spaces; it’s about building emotional connections and fostering a sense of belonging. Each of our resident’s journeys is unique, and it’s our responsibility to ensure they’re treated with the utmost dignity, respect, and love – just like family.

Frequently Asked Questions about Roseacres Residential Care Home

What types of Care is Roseacres Residential Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Roseacres Residential Care Home have?

There are 35 Single Rooms.

What are the Facilities & Services at Roseacres Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Roseacres Residential Care Home to the centre of London?

9.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Roseacres Residential Care Home to verify any information. View our terms and conditions. Roseacres Residential Care Home has an Enhanced Service - more info.