Ryelands, Wallington, London
Ryelands, Wallington, London
Ryelands, Wallington, London

Ryelands, in Wallington, provides skilled carers dedicated to quality residential care for up to forty-six older people. The service supports the pursuit of a relaxing retirement, respecting the privacy and dignity of all involved, while ensuring that carers are available day and night.

A friendly service includes a thorough activities programme, with the service looking to support an active lifestyle and to respect residents' independence without compromising on care professionalism.

Group: MHA (Methodist Homes)

Local Authority / Social Services: London Borough of Sutton Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Old Age

Single Rooms: 48

Rooms with ensuite WC: 48

Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ryelands: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Ryelands has a Review Score of 9.1 (9.111)

The Review Score of 9.1 (maximum of 10) for Ryelands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Ryelands in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.59 for Ryelands is calculated as follows: ( (53 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 83 Ratings = 4.59

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.521 Points relating to the number of positive Reviews for Ryelands is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 5 Reviews ÷ 9.6 Target = 0.521

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ryelands?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ryelands

  • Daughter of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

A warm and caring environment for the elderly and those wanting company rather than living in their own home. It has an excellent dementia care wing with friendly and experienced staff who are always welcoming and helpful.

How likely would you be to recommend Ryelands? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Fabulous staff that make our lives so much easier knowing that Grandma is in excellent, compassionate hands. Person centred care and the staff truly care about what is best for her. We are ever so grateful for all that you do.

The home is also very well looked after with good quality furniture and large rooms. Having easier access to outside i.e. Wide doors for wheelchairs and beds facing windows in rooms are the only areas of improvement.

Many thanks.

How likely would you be to recommend Ryelands? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My friend has been at Ryelands since 2014. She has a lovely room with much of her own furniture and belongings.
The staff are so caring and patient, I am always greeted when I visit.
The activities are excellent with a weekly program/timetable telling each resident what is happening each day, there is also a minibus for outings.
The menu and food are very good and I can stay for a meal whenever, if ever, I want.
The home is warm, clean, safe and welcoming. There is a very nice garden, outside sitting area and activities space.
The relatives and friends have regular meetings and updates and we are kept well informed.
There is a hairdresser and quiet comfortable places to sit and read books or magazines.
I have and will again recommend anyone to let their relative life there.

How likely would you be to recommend Ryelands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been at Ryelands for five years during which time he has been well cared for by polite, friendly and helpful staff many of whom are long-term employees a great advantage.
The atmosphere during visits is welcoming and residents appear generally comfortable and are very supportive of each other.
The management has changed recently and their si now a different more "business-like ethos which feels slightly less friendly towards residents visitors than previous informal approach.

How likely would you be to recommend Ryelands? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Kind, friendly, very caring and thoughtful staff.
Lots of activities; activities coordinators. Music therapy. Lots of external concerts and entertainment. Lovely grounds - safe area for residents with dementia. Christian services and part-time vicar to ensure Methodist ethos.

Good food and all residents supervised to ensure they get a good diet and stay hydrated.

How likely would you be to recommend Ryelands? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has lived at Ryelands for eight and a half years. She is very happy and settled there. The care given by staff is excellent and standards are generally very high. There are usually several activities each day for residents if they choose to participate. Special events, residents birthday celebrations and fundraising events are held regularly, sometimes with visiting entertainers.
On a daily basis the food is good, nutritious without being 'fussy' with a choice at most meals. The chaplain is often on site and provides residents with a church service twice a week. Whenever I or other family members visit the staff are always welcoming and helpful and there is a warm friendly atmosphere in the home.

How likely would you be to recommend Ryelands? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Raden Mauremootoo, Area Manager at Ryelands responded to this review on 12 Jun 2016:

Dear Julia,
Thank you for taking your time to complete the review. We truly appreciate your trust in us and I am sure the staff at Ryelands would be proud to hear the positive comments.
Once again thank you very much.

My mother has been cared for at Ryelands for over 8 years. The quality of care has been outstanding throughout that time. There is a great sense of purpose in valuing each resident as an important member of the community. The staff always have time for the residents and visitors alike. They show patience and compassion, serving the needs of individuals in an environment of family belonging and love. In my work I have visited a large number of residential care homes, but I have never found one that matches the high standards achieved at Ryelands. I have no hesitation in recommending it in the strongest terms.

How likely would you be to recommend Ryelands? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Raden Mauremootoo, Area Manager at Ryelands responded to this review on 05 May 2016:

We really appreciate your compliments and a big thank you from the staff at Ryelands.

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