Sancroft Community Care Ltd- Sancroft Hall

Sancroft Road, Harrow HA3 7NS
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9.8 156 Reviews
  • Sancroft Community Care Ltd- Sancroft Hall, Harrow
Sancroft Hall is a residential home for older people and specialises in providing care for those living with dementia.

The home has a range of accommodation all with en-suite facilities and 24hour support offering spacious interiors, landscaped gardens and its own sun lounge.

The home also provides a variety of home-cooked meals from its main and vegetarian kitchens.

There are extensive landscaped gardens, a hairdressing salon and a small shop run by residents’.

Sancroft Hall's exceptional care team ensures that residents receive excellent levels of care within a homely and welcoming environment.

The primary aim is to create a home for older people who can no longer manage in their own homes. Staff want all residents to live as they would wish to and support this by respecting their individuality, independence and personal dignity.

The home is registered for sixty-two service users, within six groups all with own lounge and dining areas; with three residential groups specifically set up for Asian Elders.

Situated within Harrow and at the heart of the local community, Sandcroft Hall welcome visitors to experience the warm and friendly atmosphere. The home encourages the residents to go out and about in the community with family and friends and to engage in those activities that they enjoy.

Alternatively, residents can invite friends and family into the home for a chat over a cup of tea or coffee or join in the many activities offered within the home or out and about in the community.

The home manager has a wealth of experience in delivering high-quality care and is supported by a highly trained care staff team who support residents to the very highest standards.

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Care Provided

Type of Service

    Residential Home
  • For a maximum of 62 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • Sancroft Community Care Ltd

Person in charge

  • Dorota Chrol (Manager)

Local Authority / Social Services

Admission Criteria

  • Via Harrow Social Services and private assessment.
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Parking

  • Parking available

Sancroft Community Care Ltd- Sancroft Hall Reviews (156)

Total of 156, showing 141-156
9.8

Sancroft Community Care Ltd- Sancroft Hall has a Review Score of 9.8 (9.813) out of 10, based on 63 reviews in the last 2 years. Over all time Sancroft Community Care Ltd- Sancroft Hall has 156 reviews.

Overall Experience

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Date Published

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Review from Malcolm M (Husband of Resident) published on 1 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late wife lived at Sancroft for the last eight months of her life. She had suffered from Parkinson's for some years and this had degenerated into dementia. I cannot speak highly enough of the care she received. The staff were at all times kind, caring, and respectful of her as a person. She was,
judging from the feelings expressed when she passed away, loved by them all in what became her final home. The premises are bright and immaculate and very well maintained. The food is excellent, varied and much enjoyed. The home management is efficient yet unobtrusive and having seen other care homes in operation, I have no hesitation in recommending Sancroft to any family seeking a place for a loved one.

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Review from Toby M (Son of Resident) published on 23 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sancroft has been wonderful for my mother. The staff are all so caring and understand the need of the individual. Even after only 3 weeks they know my mother well and all her little idiosyncrasies. Her room is wonderful and the whole place is kept very clean. Everyday they have freshly cooked meals.
The management is great and all the support staff are very friendly and helpful. I can't recommend it highly enough.

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Review from Carole L (Friend of Resident) published on 22 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has dementia and was admitted to Sancroft Community Care a couple of weeks before Christmas 2018. I was very apprehensive as to how they would settle in as they had been very independent at home until a few months prior to this. However, the manager and every single member of the staff at
Sancroft have been amazing from day one. My friend is extremely well looked after and cared for in every way. The building is welcoming, warm and very clean and the facilities are second to none. It is such a relief to see my friend happy and cared for so well at Sancroft and I highly recommend the staff and care provided, thank you.

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Review from Usha D (Daughter of Resident) published on 24 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this care home for nearly 2 years and I and my sister see this as my mums home. We look forward to seeing her each week. The staff have been very friendly and caring and go out of their way to look after our Mum. They talk to her as if they are my mum's daughters. She is their
"baa" & "ma". The food is excellent especially the lunchtime Indian. Even we would not be able to make such food for lunch. We are very grateful to management and staff who looked after my mum when she had a fall recently. She went by ambulance to A&E. The management was prompt to inform us and gave us regular updates by phoning A&E. We are very grateful that my mum is in such a caring home who look after her as family. We consider Sancroft care home as our family home always pleased to meet staff, other residents and thankful that my mum is well looked after.

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Review from Neelam B (Daughter of Resident) published on 6 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the care provided to our uncle. He is looked after well, with dignity and respect.


We would especially like to commend the staff who are polite and empathetic with the needs of residents. Outstanding and exceptional is the care provided, the carer is an asset to the team.

We are very thankful for all the support given .

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Review from A J (Friend of Resident) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are encouraging and caring, taking care not to force the resident to do anything. If they cannot get the resident to do something, they will always ask me to encourage the resident to join in with an appropriate activity. All in all I am satisfied the resident is getting good care at the home.

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Review from Ratan V (Son of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that my mother is looked after with politeness and dignity. Her care needs are met adequately by the staff who are patient and kind with her. I find it easy to communicate with the staff and management who are always quick to address any issues I might raise.

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Review from Celia B (Daughter of Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was warmly welcomed into Sancroft Hall at the end if January. All the staff have shown great care, respect and friendliness. My mother hs enjoyed the entertainment provided. The managers have looked after my mum's health very well arranging the doctor to visit when necessary. As a relative,
I have been treated with the same consideration as my mother and thank Sancroft Hall for taking such good care of her.

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Review from Surendrakumar P (Son of Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very pleasing to have my mother in Sancroft Hall. She has been here for 11 years and her care has been exemplary. The staff are well trained and the care and support from them is very praiseworthy.

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Review from Suyan S (Daughter of Resident) published on 13 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are extremely grateful for the service and care that Sancroft Hall has provided my dad. My father's primary carer was exceptionally helpful, and had a great positive impact on my father's mood. Not only would she perform her duties well, but she would go above and beyond to make sure
that my father was smiling. The manager was always reachable and would make time for us. He listened well to our comments and our suggestions and would help to find a suitable resolution. He humbly cares about his residents and staff. Overall, Sancroft Hall met our needs and we would definitely recommend it to others looking for a facility within this price range.

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Review from Nick H (Son of Resident) published on 13 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Sancroft Hall since March 2017. My sister and I looked around care homes and found that immediately they gave Mum the care she needed and with lots of warmth and love. One of the managers was excellent in welcoming my mother. All of the staff have been fantastic. The food is good
and activities are enjoyable. Sancroft Hall turned a difficult time for the whole family into what is now known as Mum's new home where she is safe and happy.

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Review from Hazel B (Daughter of Resident) published on 13 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a permanent resident at Sancroft Hall in March this year. I have found the staff extremely friendly and helpful. They are always very welcoming to anyone that visits my mum, whether it be family or friends. Her level of care is outstanding, she is never made to feel a burden. My mum is
always saying how lovely the staff are, even the manager who takes the time to speak the residents.
Compared to a home that mum went into earlier in the year for temporary care Sancroft Hall outweighs them by miles.
I would recommend this care home very highly.

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Review from Lalit M (Son of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can see that this job is very difficult, especially when the resident has health problems eg. Dementia. Saying that.. Sandcroft Hall staff and management do their best to make it homely. I am happy for my mum to be there.

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Review from Victor D (Husband of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my wife has only been a resident for one month, these are my initial impressions.
However having had experience with several care homes via my parents and aunt, Sancroft leaves them all standing and I fully expect that as time develops my opinion of Sancroft will only get better.

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Review from Valerie G (Stepdaughter of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepfather 96 years spent the last 18 months of his life at the above care home. He was very happy there at the above care home. He was very happy there and always enjoyed the activities and outings. He enjoyed his meals and his newspapers. The staff at the care home always said what a gentleman
he was and he was also very grateful for what they did for him.
They also took the time to attend his funeral (three members of staff). I will always be very grateful to them for the care and support my stepfather received during his stay there.

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Review from K L (Son of Resident) published on 9 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of all our family, I'd like to thank the carers and managers at Sancroft Hall.
The care and treatment which was given to our father from the time he became a resident to his last days were simply outstanding. Our dad was made to feel like he was at home and he became very close to everyone
who was involved with his care. The managers and carers experience, understanding and sympathy helped our father and us through an emotional and difficult time. For this, we will be forever grateful.
Thank you all so much!!

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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Sancroft Community Care Ltd- Sancroft Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 63 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 62 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Sancroft Community Care Ltd- Sancroft Hall is calculated as follows: ( (628 Excellents x 5) + (100 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 748 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sancroft Community Care Ltd- Sancroft Hall is based on 62 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 62 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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