Sancroft Community Care Ltd- Sancroft Hall

Thank you to everyone at Sancroft Hall for making this difficult time so much easier and for caring for our mother.

I visited my mother-in-law at Sancroft and was extremely impressed by the atmosphere. All the residents were busy in activities and looked engaged and happy, and the staff were interacting with them. Everything was very clean and well maintained and the decorations in the reception area made it very welcoming and bright, and an excellent idea for those with Alzheimers. Best of all was to spend time with my mother-in-law, who had recently moved in and see how relaxed and happy she was, as know it has been very difficult for her to leave her home of 20-years. She has settled so quickly and is already engaging in the activities and praising the way the staff care for her.

My mother has recently moved into Sancroft, and the welcome she was given was so reassuring. On the day of her arrival, she was greeted by the manager and staff wishing her joy and happiness in her new home, a cup of tea and biscuits by her side within minutes of moving in; she felt so special. Her bedroom was spotless and had obviously been cleaned, aired and prepared to a high standard. The manager dealt with an issue regarding my mother's welfare in a way that made it very clear that the rights and treatment of residents at Sancroft are paramount, and their welfare is put first, beyond everything else. I was very worried about my mother moving into a care home, but this has changed my perception, and know that at Sancroft, she will receive the 24-hour care she now needs for her Alzheimer's.

I come once a month as a volunteer to do the residents hair. They have such lovely staff; it is a clean and tidy care home. It feels very homely, and everyone is most helpful and faultless, also the manager is always friendly and approachable.

I cannot recommend this wonderful care home enough; the team are magic!

Myself and my friend have a great time when performing for the residents and staff and are always welcomed and well-received. Look forward to seeing you all on future occasions.

As a volunteer at Sancroft, it was a wonderful experience in working with the carers and the residents. Sancroft provides a great level of care and compassion towards its residents and offers a range of fun activities led by an enthusiastic team. The home is run by a dedicated and friendly management and care team, including welcoming receptionists and admin staff. I would highly recommend Sancroft.

I was transferred directly from the hospital to Sancroft as I needed ongoing care and was unable to cope on my own. This was a revelation to me; everybody was so friendly and happy to help and, quite frankly, I was spoiled rotten during my stay. The carers were all very dedicated, efficient and hard-working and with good senses of humour. I had cups of tea brought to me at the drop of a hat, at any time, along with smiles and biscuits. I cannot praise too highly this care home, and should I ever need to move to one on a more permanent basis, I would look no further than here. The managers are approachable, helpful and friendly, and the carers are simply magnificent. I am very grateful for all that they did for me, and I was sorry to say goodbye to many staff members.

After visiting a few care homes on behalf of my friend, Sancroft stood out as it had a lovely feel about it. It looked clean, comfortable and well cared for. My friend needed to recover from her time in hospital, and the 14-days quarantine suited her perfectly. I was so relieved when she told me about her comfy bed and how friendly the staff were. They let her rest, encouraged her to eat and later got her interested in the exercise classes. She enjoyed the choices on the Asian menu, especially. My friend came out of Sancroft with a very positive attitude about care homes. This is all down to the lovely way the staff care about the residents. Led by the manager, who runs a positive and kindly crew.

My thanks to all the staff at Sancroft for doing such a wonderful job with dedication.

My stepdad has been staying at Sancroft for a year now. I find it upsetting that he is in a home at all, but the decisions were out of my hands at present. However, the staff at the home have looked after him so well and he appears happy, albeit confused, when I see him, that I feel much happier. The staff are always laughing and joking with him; I’m sure he drives them up the wall! Especially as he thinks he is running the place! I know he is safe and well and has even put on some weight. I struggle and feel guilty as it is, but if he were somewhere that made him unhappy, I would be heartbroken, so may I take this opportunity to say, thank you, Sancroft, for looking after him.

I am happy to say, Mum settled in very well, and the staff are very well trained in Dementia care, and Mum was always happy when I spoke to her. The staff are kind and professional; they have always responded to any questions I may have in a professional manner. Mum is very happy at the care home, as there is an Asian unit, she feels at home and has made friends - there is always someone to talk to.

I would highly recommend Sancroft and can not thank the staff enough for all they do, especially in the challenging times we are facing. Keep up the excellent work!

Every time we visit my father, he says he is very happy at Sancroft and thanks us for finding him such a good care home. He has no complaints and enjoys the food, gardens, facilities, company of other residents and organised activities. He has often said that when residents from other care homes visited Sancroft (pre-pandemic), they always commented how nice it was.

Mum moved to Sancroft at 95, and though she was only there for a few weeks, she was very happy and settled. She always looked well-groomed and happy.

The level of care, compassion and communication that Sancroft offers is so heartwarming, from the management team to the care team and reception, everyone is so nice. Mum has settled really well and actually improved with the contact, stimulation and comfort that she needed for a better quality of life in her later years. She is more chatty and generally happier than in a long while. And even though the pandemic has made things difficult, the Sancroft staff have done their best to safely enable and indeed encourage family contact. Thank you.

They completely understand her needs and adjust her day to day living to suit them.

If my mother has been upset or confused, they have been there to make her feel safe and loved.

Whenever we have rung with concerns, someone has always been able to update us on how she is and what they are doing to make things even better for her.

We can highly recommend for peace of mind

My old mum is back again (as much as possible) and happy living there and the whole family cannot speak highly enough of the care, love and attention she has received and is continuing to get.

The home is run by dedicated and hard-working managers/carers/admin staff and cleaners, and I am very happy with the service we have received from them all.

Whilst making the decision to find a residential care home for an elderly relative suffering from Alzheimer's is extremely difficult, I had no hesitation in choosing Sancroft. My mother then was then in her late 90s, so took a little while to settle in, but once she was used to the routine there she appeared to be quite comfortable. We, as a family, were very impressed by the care all the staff and management showed in looking after my mother... her personal care and dietary needs were well met. On special occasions such as Diwali or Christmas, family and friends were encouraged to visit and join in the celebrations with the residents. Visiting hours were never restricted. We were always welcomed at any time, which helped in feeling we were visiting home and not an institution. My mother lived to be 100, and together with the management and staff organised a wonderful party for her to celebrate with family and residents, which we are certain she enjoyed, as much as we did.

My mother was admitted during the pandemic, and she settled in quickly due to the welcoming, friendly and caring nature of staff of Sancroft. She continues to be treated with respect and dignity and receives good medical care. The management and staff look after residents as part of their extended family and have been very helpful and accommodating in the difficult Covid circumstances, thus giving family peace of mind. The food served to residents is good and varied, and my mother is very happy with it. Feedback is regularly obtained from the residents. Residents are encouraged to take part in regular social and fitness activities. Staff continually monitor the wellbeing of residents. The management team have ongoing programmes for upgrading facilities for the benefit of residents. Overall, my mother is happy and well looked after at Sancroft, and this is important to our family.

I’m very happy with the service provided by Sancroft Community Care Home. The standard of hygiene is very high. Lots of antibacterial products in each room. Visiting time during COVID could be difficult, but thanks to an incredible member of staff, it was pleasant and safe. The visiting room is cleaned before we enter the room, sprayed with antibacterial products and a shielding screen is being installed to protect everyone. Highly recommend Sancroft Community Care Home.