Sancroft Community Care Ltd- Sancroft Hall

Sancroft Road, Harrow HA3 7NS
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9.8 156 Reviews
  • Sancroft Community Care Ltd- Sancroft Hall, Harrow
Sancroft Hall is a residential home for older people and specialises in providing care for those living with dementia.

The home has a range of accommodation all with en-suite facilities and 24hour support offering spacious interiors, landscaped gardens and its own sun lounge.

The home also provides a variety of home-cooked meals from its main and vegetarian kitchens.

There are extensive landscaped gardens, a hairdressing salon and a small shop run by residents’.

Sancroft Hall's exceptional care team ensures that residents receive excellent levels of care within a homely and welcoming environment.

The primary aim is to create a home for older people who can no longer manage in their own homes. Staff want all residents to live as they would wish to and support this by respecting their individuality, independence and personal dignity.

The home is registered for sixty-two service users, within six groups all with own lounge and dining areas; with three residential groups specifically set up for Asian Elders.

Situated within Harrow and at the heart of the local community, Sandcroft Hall welcome visitors to experience the warm and friendly atmosphere. The home encourages the residents to go out and about in the community with family and friends and to engage in those activities that they enjoy.

Alternatively, residents can invite friends and family into the home for a chat over a cup of tea or coffee or join in the many activities offered within the home or out and about in the community.

The home manager has a wealth of experience in delivering high-quality care and is supported by a highly trained care staff team who support residents to the very highest standards.

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Care Provided

Type of Service

    Residential Home
  • For a maximum of 62 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • Sancroft Community Care Ltd

Person in charge

  • Dorota Chrol (Manager)

Local Authority / Social Services

Admission Criteria

  • Via Harrow Social Services and private assessment.
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Parking

  • Parking available

Sancroft Community Care Ltd- Sancroft Hall Reviews (156)

Total of 156, showing 121-140
9.8

Sancroft Community Care Ltd- Sancroft Hall has a Review Score of 9.8 (9.813) out of 10, based on 63 reviews in the last 2 years. Over all time Sancroft Community Care Ltd- Sancroft Hall has 156 reviews.

Overall Experience

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Review from A G (Son of Resident) published on 27 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time we visit my father, he says he is very happy at Sancroft and thanks us for finding him such a good care home. He has no complaints and enjoys the food, gardens, facilities, company of other residents and organised activities. He has often said that when residents from other care homes visited
Sancroft (pre-pandemic), they always commented how nice it was.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Dear Anil, thank you very much for the lovely review. It is good to know that your father is happy living in his home - Sancroft Hall.
I will share your thoughts with the Sancroft team.

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Review from S P (Daughter-in-law of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved to Sancroft at 95, and though she was only there for a few weeks, she was very happy and settled. She always looked well-groomed and happy.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Dear Sheila, thank you very much for your review.
I shall relay your thoughts to our team.

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Review from Ray F (Son of Resident) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been absolutely over the moon with the quality of care that my elderly mother has received since making Sancroft her new home in January of 2021. It was a very worrying and traumatic time for our family, with my father very unwell and no longer able to care for his wife. But the moment my mum
arrived at Sancroft and was shown to her room, our fears faded away and were replaced by a peace of mind that we hadn’t had in a long while.
The level of care, compassion and communication that Sancroft offers is so heartwarming, from the management team to the care team and reception, everyone is so nice. Mum has settled really well and actually improved with the contact, stimulation and comfort that she needed for a better quality of life in her later years. She is more chatty and generally happier than in a long while. And even though the pandemic has made things difficult, the Sancroft staff have done their best to safely enable and indeed encourage family contact. Thank you.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Dear Ray, thank you so much for your kind words. I shall relay your appreciation to our team! Kind regards to you and your family.

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Review from Neil J (Son of Resident) published on 16 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my mother arrived, she has been treated as a part of the family.
They completely understand her needs and adjust her day to day living to suit them.


As she suffers from dementia, we passed on our experience and opinion (based on her living independently at home up until she became a resident)

of the best way we have found to manage her day to day living.
All of the staff listened and embraced our suggestions.
If my mother has been upset or confused, they have been there to make her feel safe and loved.


She has now settled in brilliantly and is so much happier than when she arrived.
Whenever we have rung with concerns, someone has always been able to update us on how she is and what they are doing to make things even better for her.


We can highly recommend for peace of mind


My old mum is back again (as much as possible) and happy living there and the whole family cannot speak highly enough of the care, love and attention she has received and is continuing to get.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Dear Neil, we are so pleased that Mum has settled well, and she is happy at Sancroft Hall.
Thank you for your kind words.

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Review from Tracy B (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout this worrying time, I have been certain that the staff at Sancroft have always had my mother's best interests at heart and have kept her safe and well. They always try to accommodate visits/requests and are very helpful with requests from my elderly father, who has been extremely worried
over the last few months.
The carer who usually deals with my mum are friendly and helpful, and I am grateful for her input and approachable manner.
The home is run by dedicated and hard-working managers/carers/admin staff and cleaners, and I am very happy with the service we have received from them all.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Dear Tracy, thank you so much for your kind words. I shall relay your appreciation to our team! Kind regards.

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Review from Sonja E (Daughter of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst making the decision to find a residential care home for an elderly relative suffering from Alzheimer's is extremely difficult, I had no hesitation in choosing Sancroft. My mother then was then in her late 90s, so took a little while to settle in, but once she was used to the routine there she
appeared to be quite comfortable. We, as a family, were very impressed by the care all the staff and management showed in looking after my mother... her personal care and dietary needs were well met. On special occasions such as Diwali or Christmas, family and friends were encouraged to visit and join in the celebrations with the residents. Visiting hours were never restricted. We were always welcomed at any time, which helped in feeling we were visiting home and not an institution. My mother lived to be 100, and together with the management and staff organised a wonderful party for her to celebrate with family and residents, which we are certain she enjoyed, as much as we did.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Dear Sonja, thank you very much for taking the time to share your experience and view about Sancroft.
It has been nearly a year now when your Mum is no longer with us, however, she is still greatly missed. We often talk about your Mum, remembering her lovely smile, and a good sense of humour.
Best wishes from all Sancroft residents and team to you and your family.

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Review from Mahesh S (Son of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted during the pandemic, and she settled in quickly due to the welcoming, friendly and caring nature of staff of Sancroft. She continues to be treated with respect and dignity and receives good medical care. The management and staff look after residents as part of their extended family
and have been very helpful and accommodating in the difficult Covid circumstances, thus giving family peace of mind. The food served to residents is good and varied, and my mother is very happy with it. Feedback is regularly obtained from the residents. Residents are encouraged to take part in regular social and fitness activities. Staff continually monitor the wellbeing of residents. The management team have ongoing programmes for upgrading facilities for the benefit of residents. Overall, my mother is happy and well looked after at Sancroft, and this is important to our family.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your kind comments. It is very encouraging during these difficult times to have such positive feedback.

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Review from Waldemar Z (Friend of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m very happy with the service provided by Sancroft Community Care Home. The standard of hygiene is very high. Lots of antibacterial products in each room. Visiting time during COVID could be difficult, but thanks to an incredible member of staff, it was pleasant and safe. The visiting room is cleaned
before we enter the room, sprayed with antibacterial products and a shielding screen is being installed to protect everyone. Highly recommend Sancroft Community Care Home.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking time in sharing your thoughts about our service.
I will share your feedback with all team at Sancroft, and let them know how good they are.

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Review from Raj L (Son of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother initially went to Sancroft Hall for respite and she really enjoyed her time there so much that she refused to leave! My mother has now been a resident for nearly 4 years and the care she receives is exemplary. The home is nicely presented, has a homely feel and is really well run by everyone
involved - carers, managers, catering, housekeeping, and I pass on my thanks to everyone involved. My mother is treated with kindness and respect and it is reassuring to know she is well looked after. I couldn’t rate the home highly enough.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for your lovely review. As a manager, I couldn't be happier knowing that we are proving excellent support to your Mother. I will let all the team know how good they are and thanked them for going the extra mile every day, ensuring residents at Sancroft are safe and well looked after.

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Review from Halina S (Friend of Resident) published on 1 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend of mine has been in Sancroft Community Care Home and she settled perfectly thanks to the staff, who are excellent. She has dementia and she seems to be really happy as she is being treated with kindness and compassion. She loves to spend time with other residents and she really enjoys the food.
The rooms are nice and clean with a garden view. I couldn’t be happier with Sancroft Care Home, especially during the COVID pandemic. There are video calls available as well as visits in the special visiting room. Seeing her happy - that’s the most important. I know she is in good hands.

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Review from Hemalata D (Daughter of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, during COVID-19 was feeling unwell so she advised to go for 15 days rest. But the treatment and care was so amazing, my mum refused to return to her home and decided to stay. She complimented the clean room, food and the staff who care for her in a very personal manner. She was treated as though
she was family.
I am very relieved that she is in such good hands.
Must thank all the staff for looking after my mother in such a pleasant manner. Always smiling.
Many, many thanks again.

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Review from B P (Niece of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the services provided by Sancroft Community Care Home. The staff are excellent, the standard of hygiene is very good. The rooms are cleaned regularly. food and any medicines are given on time. Overall very happy with Sancroft Community Care Home

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time in writing your review about Sancroft Hall. It is much appreciated, and I will share your good commence with the rest of our team.

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Review from V S (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe my late father enjoyed his 8-months in Sancroft Community Care Home. The staff are very friendly and helpful. The standard of care is high and all residents are treated with the utmost dignity. I was happy with my late father’s room. It was regularly cleaned, and he had a garden view. The
team at Sancroft were extremely accommodating. My husband and I usually visited with Sri Lankan food. The staff provided this to him during his mealtimes without a problem. Having lived in Sri Lanka for most of his life, we deeply appreciated the care home’s attempts to maintain this connection to his culture. The staff at Sancroft would regularly go beyond the call of duty. It meant a lot to my father that there were a couple of members of staff he could speak to in (Tamil) his mother tongue. My father had dementia, and we took great care in choosing a care home for him. I could not be happier with our choice of Sancroft Community Care home. Thank you for your support.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for such wonderful feedback. I will make sure the team is aware of what fantastic job they are doing. We feel privileged being able to support your father. Thank you for choosing Sancroft Hall for his last home.

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Review from Beverley M (Daughter of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an extremely well-run care home with excellent caring staff from managers, carers, reception, housekeeping, kitchen, and all other staff. My mother has been at Sancroft for nearly three years and has dementia. She is happy and well cared for, which is a great comfort to myself and my family.
Sancroft has a pleasant homely atmosphere and I would highly recommend it. Thank you.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for such wonderful feedback. I will make sure the team is aware of what a wonderful job they are doing. Thank you for your kind comments.

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Review from Dawn O (Daughter of Resident) published on 1 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is well presented and clean. It is well managed and all of the staff are very friendly and knowledgeable about my relative and her care needs. All the residents are treated with dignity and kindness and are listened to. I feel welcomed when I visit and know that my relative is in the best place
she can be.

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Review from J B (Husband of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my wife has always been treated with kindness and compassion, even though they don't know what she is saying, due to her always speaking german.

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Review from Jean C (Daughter of Resident) published on 16 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Sancroft has a homely and comfortable feel about it. From the first visit, we felt it was 'right' for our mum and has proved to be. We can rest assured that she is well cared for and looked after, always clean and tidy whenever we visit and we do not need to worry about her as we leave her. The staff
are all very pleasant and approachable, always around to talk to and always find time for us to answer any questions that we may have. As a family, we are very happy with Sancroft Care for our mum.

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Review from Lisa M (Granddaughter of Resident) published on 11 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been in the dementia unit for just over a year and whilst it is heartbreaking to see her in the grips of this disease, it is a great comfort to me and my family to see how wonderfully she is cared for. The cleanliness of the care home is second to none and all the staff that I have encountered
are just fantastic. To see the way they look after and interact with my Nan and the dignity they give her is brilliant. It's a comfort to know that she is well looked after and in the best possible hands.

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Review from Janet M (Daughter of Resident) published on 10 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the new Alzheimer’s unit for 1 year now and I am extremely happy with the care provided. The careers are kind and patient and my mum is always clean and well cared for and the home-cooked food is always plentiful. I cannot fault this home, I am happy with it in every way and if there
are worries that I have, the management is always approachable to help.

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Review from Hilary F (Sister of Resident) published on 3 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received was of the highest possible standard with care assistants anticipating and also responding to the needs of my sister as she became more frail. The end of life care provided was excellent and was so much more sympathetic than it would have been in a hospital environment. The support
given to her husband during this time was just what he needed. I would definitely recommend this home to anyone requiring this support.

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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Sancroft Community Care Ltd- Sancroft Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 63 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 62 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Sancroft Community Care Ltd- Sancroft Hall is calculated as follows: ( (628 Excellents x 5) + (100 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 748 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sancroft Community Care Ltd- Sancroft Hall is based on 62 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 62 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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