Sancroft Community Care Ltd- Sancroft Hall

Sancroft Road, Harrow HA3 7NS
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9.8 156 Reviews
  • Sancroft Community Care Ltd- Sancroft Hall, Harrow
Sancroft Hall is a residential home for older people and specialises in providing care for those living with dementia.

The home has a range of accommodation all with en-suite facilities and 24hour support offering spacious interiors, landscaped gardens and its own sun lounge.

The home also provides a variety of home-cooked meals from its main and vegetarian kitchens.

There are extensive landscaped gardens, a hairdressing salon and a small shop run by residents’.

Sancroft Hall's exceptional care team ensures that residents receive excellent levels of care within a homely and welcoming environment.

The primary aim is to create a home for older people who can no longer manage in their own homes. Staff want all residents to live as they would wish to and support this by respecting their individuality, independence and personal dignity.

The home is registered for sixty-two service users, within six groups all with own lounge and dining areas; with three residential groups specifically set up for Asian Elders.

Situated within Harrow and at the heart of the local community, Sandcroft Hall welcome visitors to experience the warm and friendly atmosphere. The home encourages the residents to go out and about in the community with family and friends and to engage in those activities that they enjoy.

Alternatively, residents can invite friends and family into the home for a chat over a cup of tea or coffee or join in the many activities offered within the home or out and about in the community.

The home manager has a wealth of experience in delivering high-quality care and is supported by a highly trained care staff team who support residents to the very highest standards.

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Care Provided

Type of Service

    Residential Home
  • For a maximum of 62 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • Sancroft Community Care Ltd

Person in charge

  • Dorota Chrol (Manager)

Local Authority / Social Services

Admission Criteria

  • Via Harrow Social Services and private assessment.
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Parking

  • Parking available

Sancroft Community Care Ltd- Sancroft Hall Reviews (156)

Total of 156, showing 81-100
9.8

Sancroft Community Care Ltd- Sancroft Hall has a Review Score of 9.8 (9.813) out of 10, based on 63 reviews in the last 2 years. Over all time Sancroft Community Care Ltd- Sancroft Hall has 156 reviews.

Overall Experience

  • 139
  • 16
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Date Published

156
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Review from Palak N (Granddaughter of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I met my granny after many, many years and came all the way from India. I was so, so happy to see her content, and the purpose of life in her is still so high. Great! This is a home, not just a care house. The relatives among the caretakers are all grannies and grandfathers are so, so good. If you want
to be content in the later years, this is the place!

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your kind words. I will share your review with all Sancroft team.

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Review from Vedvyas N (Grandson of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother seems very, very happy and contented here.
She feels safe and feels taken care of.
She gets all her food and medicine on time.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for taking the time to leave us a review. I will share your feedback with all the Sancroft team.

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Review from Hayley F (Daughter-in-law of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been many times. Our mum is always so happy. It's a breath of fresh air to see that she is cared for so well. She is so happy and well cared for. Today we are here with family to celebrate the wedding of her son. Sancroft laid on an amazing room and dressed her for the occasion. This is an outstanding
service and above and beyond more than we could ever expect. Much love.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for your kind words. We are very happy that we could be part of this lovely celebration, and it was so good to see your mother-in-law having a great time with her family.

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Review from Karima K (Daughter of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is outstanding. The whole atmosphere is so friendly and caring. Daily activities, including exercise to sustain body and mind. The food is also really good - so important to have these pleasures in our twilight years. Constant refurbishments testify to the continual improvement, and now there's
WIFI. Communication with family who live far away has no limits. Bravo, Sancroft!

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your review; it is great to hear that you are happy with everything we are offering at Sancroft Hall. Everyone across our entire team strives to provide outstanding care to all our residents.

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Review from P F (Daughter-in-law of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always friendly and approachable. Very happy for my dear mother-in-law to be here.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Many thanks for your review. We are glad to hear you are happy for your mother-in-law to be at Sancroft Hall.

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Review from Dannielle R (Granddaughter of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She seems very happy and content. She has been looked after very well.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for your review. We value your comments, and we will continue doing our best.

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Review from Elaine M (Friend of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First visit here - so welcoming. Lovely staff at an amazing care home.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your feedback, and happy to hear that you found our home so welcoming. I will make sure the team is aware of what a wonderful job they are doing.

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Review from William F (Grandson of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found it very clean, safe and lovely.
Was welcoming to find my grandmother so well and looked after.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for your comments; it is great to hear that you are happy with the care our team provide within our home.

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Review from Roy F (Son of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff. My mum is very happy. The care is first-class, can't say enough good things about Sancroft. Very happy with everything.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you so much for taking the time in sharing your view about the service we provide at Sancroft Hall. I will share your comments with our team.

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Review from Jody S (Regular Volunteer) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always said that I think the atmosphere and care are excellent, and the care assistants really look after the overall well-being of the residents - not just health but happiness.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time in submitting your review and sharing your experience with Sancroft Hall.

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Review from Jack P (Brother of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Reception very friendly and efficient. Management seemed very responsive when any questions were asked. The activities were well planned and seemed to be tailored to suit a majority of residents. When help was needed in any emergency, it seemed the staff were very professional in their care.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time in sharing your thoughts about our service.

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Review from Jennifer S (Respite Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was placed here by social service while my flat was cleared up and made safe. Made welcome and comfy from the start. Very capable and caring staff, day and night. Very good facilities, food and great security. For a relative, you could not choose any better place.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for the lovely review. We are so happy that you have enjoyed your respite at Sancroft Hall.

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Review from Asmita D (Daughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was highly recommended to me and my dad stayed here for a week as I had to attend a wedding. I met with Dorothea - the manager - who made me feel at ease and she reassured me that my dad will be well looked after, she showed me around the room, lounge area and emphasised that all residents
need to partake in the activities throughout the day. She had a very positive outlook and asked if my dad had any issues that he needed help with. And these were carried out by the staff members - who have been great in looking after him . Very impressed with the service and care given.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for your kind feedback. It was a pleasure to support your father and we are looking forward to welcoming him again at Sancroft Hall.

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Review from Jyotish P (Son of Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, and all the employees very helpful, also all the facilities are very good for the residents.
My mum was there for the last three and half years, and we never had any problems.
I would recommend to anybody the Sancroft care home.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for completing the review. We are pleased to know that you and your family were happy with the support we provided to your Mum. I will pass on your lovely feedback to the team.

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Review from D O (Daughter of Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a dementia resident at Sancroft from December 2020 until May 2022. I can honestly say that the care she received was fantastic. The manager is very approachable. Her staff are very hardworking and take pride in caring for all the residents - many doing extra shifts to cover staff sickness.
I am very grateful to all those that were involved in caring for her. I was also treated extremely well, making me feel I was part of the Sancroft family.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Your mother was a very lovely lady, and her passing has been really felt by us all. She will be dearly missed by all team and residents.

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Review from Allison B (Daughter of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how lucky I am that Mum was offered to get a place at Sancroft... she has been there since April 2021. The staff are wonderful and so caring. My mum is so happy there, and this is definitely due to the fantastic care she gets. My own elderly neighbour is moving to Sancroft today on
my recommendation of how wonderful this home really is.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your review. I am pleased that you find our service of excellence for your mum and friend. I will ensure to pass on your commence to the team.

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Review from Rani S (Daughter of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum likes staying at Sancraft Community Care home as they treat her well. My mum is a Parkinson’s patient, who often loses balance, but the staff here offer a caring, friendly service for my mum. I thank all the staff who work every day with my mum.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to share your experience with Sancroft Hall. I shall pass all your commence to out dedicated team.

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Review from Josh I (Grandson of Resident) published on 14 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma moved to Sancroft in November as it had become very difficult for her to cope at home because of her Alzheimer's. Now, every day, I know she is being cared for by the fantastic staff and that she is safe and happy. The staff are so kind and do everything to help her when she is having a difficult
time. She is also enjoying many of the activities that take place. My grandma is very special to me, and now she is special to lots of other people too, which is the best.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your kind comments. I will pass on your review to our dedicated team.

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Review from Smita P (Daughter of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used the respite service for my mother-in-law; she had a very nice two days of care. Sancroft care home provides good care and wonderful activity. It's a nice, safe place for our elderly family members. Definitely recommend it.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to share your experience with Sancroft Hall. It was a pleasure being able to support your mother-in-law. We are looking forward to her future respite.

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Review from B K (Private Carer of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A sweet and friendly woman, who has been in my care for over fifteen years, spends respite time in Sancroft Hall
She is always happy to go there and enjoys her stay.
She likes the staff and the care and attention that she gets there.
She will be 88 this year, and will happily return for hopefully
many future respite stays in the future.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your review. We are looking forward to welcoming your friend again at Sancroft Hall.

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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Sancroft Community Care Ltd- Sancroft Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 63 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 62 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Sancroft Community Care Ltd- Sancroft Hall is calculated as follows: ( (628 Excellents x 5) + (100 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 748 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sancroft Community Care Ltd- Sancroft Hall is based on 62 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 62 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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