Sancroft Community Care Ltd- Sancroft Hall

Sancroft Road, Harrow HA3 7NS
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9.8 165 Reviews
  • Sancroft Community Care Ltd- Sancroft Hall, Harrow
Sancroft Hall is a residential home for older people and specialises in providing care for those living with dementia.

The home has a range of accommodation all with en-suite facilities and 24hour support offering spacious interiors, landscaped gardens and its own sun lounge.

The home also provides a variety of home-cooked meals from its main and vegetarian kitchens.

There are extensive landscaped gardens, a hairdressing salon and a small shop run by residents’.

Sancroft Hall's exceptional care team ensures that residents receive excellent levels of care within a homely and welcoming environment.

The primary aim is to create a home for older people who can no longer manage in their own homes. Staff want all residents to live as they would wish to and support this by respecting their individuality, independence and personal dignity.

The home is registered for sixty-two service users, within six groups all with own lounge and dining areas; with three residential groups specifically set up for Asian Elders.

Situated within Harrow and at the heart of the local community, Sandcroft Hall welcome visitors to experience the warm and friendly atmosphere. The home encourages the residents to go out and about in the community with family and friends and to engage in those activities that they enjoy.

Alternatively, residents can invite friends and family into the home for a chat over a cup of tea or coffee or join in the many activities offered within the home or out and about in the community.

The home manager has a wealth of experience in delivering high-quality care and is supported by a highly trained care staff team who support residents to the very highest standards.
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Care Provided by Sancroft Community Care Ltd- Sancroft Hall

Type of Service

    Residential Home
  • For a maximum of 62 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Sancroft Community Care Ltd- Sancroft Hall to confirm what's included and get a personalised quote:

Contact Sancroft Community Care Ltd- Sancroft Hall to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Sancroft Community Care Ltd
  • Privately Owned

Person in Charge

  • Dorota Chrol (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Parking

  • Parking available

Sancroft Community Care Ltd- Sancroft Hall Reviews (165)

9.8

Sancroft Community Care Ltd- Sancroft Hall has a Review Score of 9.8 (9.784) out of 10, based on 57 reviews in the last 2 years.
Over all time Sancroft Community Care Ltd- Sancroft Hall has 165 reviews.

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Review from Penny B (Daughter of Resident) published on 5 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I discovered Sancroft through a friend and it proved a lifesaver for our family. My mother needed respite from full-time caring, so my father stayed for what became two months rather than two weeks, and we couldn't have been more grateful.


Dorota and her team were kind, compassionate, and accommodating

throughout. Remarkably, every member of staff (caregivers, finance team, receptionists) was helpful and sensitive. And the security of the home also gave us peace of mind.


My father had a spotless room overlooking a lovely garden, and within days he seemed brighter and in better spirits. Residents enjoy three meals a day and are free to be as social or private as they wish. The staff eventually managed to persuade him to bathe weekly, no small feat!


Sancroft gave my mother the break she desperately needed while ensuring my father was cared for with dignity and genuine compassion. We would not hesitate to recommend them to anyone seeking respite or longer-term care.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you so much for sharing your wonderful feedback. It is a truly pleasure to support your father. We take immense pride in providing high-quality care and facilitates to positively impact our residents. Your kind words mean a lot to us, and I will make sure to share them with team.
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Review from Aashish S (Son of Resident) published on 29 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was very happy in the home. He only lived here for 2 months but he was very comfortable. Thank you to the home staff and manager for making my dad feel at home away from home. Great work. Keep it up. God bless.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you so much for your lovely review. Your kind words mean a lot to our whole team. It was a privilege to support your father and thank you for your trust and for allowing us to be part of his life.
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Review from N S (Daughter of Resident) published on 29 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing facility, looked after my grandad so well, with the most professional and friendly staff. Even though it was a short amount of time it really did fell like home to my grandad. Thank you to all the staff.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you for your kind review. We really appreciate you taking the time to share your experience and are very pleased to hear your positive feedback about the care and support your grandad received during his respite at Sancroft Hall.
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Review from Neeta H (Daughter-in-law of Resident) published on 29 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been looked after very well. She enjoyed her stay at Sancroft Community care, care is excellent, staff is caring. She enjoyed activities here.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you very much for your review. We are extremely happy that your mother-in-law enjoyed her respite at Sancroft and looking forward to her return. I will pass on your comments to all team.
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Review from Sarah E (Daughter of Resident) published on 27 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have only been at Sancroft Hall for 3 weeks but I wanted to share our experience which may help others faced by the daunting prospect of parents moving into residential care.
So far we have found the home comfortable and very clean with a pleasant, friendly atmosphere. There is obviously
good attention to detail when it comes to the rooms, bathrooms and communal areas which are nicely decorated, well maintained, cheerful and bright. The food is excellent and residents are encouraged to eat together with help given as needed. Drinks are regularly offered and family can also use the kitchen to make drinks. The staff have been wonderful and very welcoming to my parents and to relatives who have visited. All staff I have come into contact with have shown great kindness, patience and compassion towards my parents which is very reassuring for family. The garden is attractive, rekaxing and well kept, there is plenty of parking and the home feels very safe and secure
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you very much for taking the time to leave such a kind review of Sancroft Hall. Caring for your parents and supporting families is at the heart of everything we do and we are so grateful for the trust you placed in us.
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Review from V S (Daughter of Resident) published on 24 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been using Sancroft care home from many years as a respite care for my father who is 92 years old and suffers from many medical conditions. The staff has always been very helpful, they are considerate and caring. They have always looked after my father very well and that is why my father wants
to go to Sancroft care home only for respite.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you very much for taking the time to submit your review, much appreciated. We are very pleased to hear that your Dad likes Sancroft and we are certainty looking forward seeing him again soon.
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Review from H H (Son of Resident) published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I come to see my mother today, I find that she's very happy staying here, staff are very good, also they speaking her own language, so we are happy that she is staying here. Thank you. Regards from HH
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you so much for your review. We are glad that you find your Mother being happy; we will continue with our care and support following her wishes and preferences.
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Review from Raj L (Son of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother originally entered the care home for a two-month respite stay, but she settled in so well and enjoyed herself so much that we soon applied for her to become a permanent resident. She went on to live there for eight happy and fulfilling years. The staff were consistently friendly, caring, and
genuinely dedicated to her wellbeing, always treating her with kindness and respect. She made many friends and truly felt part of a warm, welcoming community. She also loved the wide range of activities on offer, especially bingo, painting sessions, and gentle exercise classes that kept her engaged and active. The care home organised wonderful celebrations for occasions such as Diwali and Christmas, often inviting external singers and encouraging families to join in, which made those moments even more special. It is a first-class care home that provided exceptional care, companionship, and joy, and I would highly recommend it without hesitation.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you for your lovely review. Your Mum has definitely left empty space here at Sancroft and she will be greatly missed. Once again thank you for choosing Sancroft as a home for your Mum, we feel privileged being able to continue our support for the past eight years.
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Review from M J (Granddaughter of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The quality of the care itself was outstanding. My grandad's comfort and dignity were clearly the top priority for everyone. The care was meticulous, professional, and delivered with a tender touch. We were constantly updated, and every question or concern we had was addressed immediately and thoroughly.
Knowing that he was in such capable and loving hands allowed us to focus on simply being with him, which is the greatest gift a family can receive at that time.
We are eternally grateful to Sancroft for providing a loving, peaceful, and respectful environment for my grandad's last days. If you are looking for a care home where the staff genuinely care and provide the highest level of compassionate support, I wholeheartedly recommend them.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you very much for taking the time in sharing your experience with Sancroft Hall. Your kind words about our team are truly appreciated.
Thank you for choosing Sancroft Hall, we appreciate your trust in us and we feel privilege being able to support in the final day's of his life.
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Review from Kajal S (Daughter of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been coming to Sancroft for many years and always looks forward to her time there. Following her recent stay, mum again had a wonderful time and praises the staff and residents for being so friendly and welcoming. She feels at home there in a lovely room, enjoying great food and even better
company.


Knowing mum is so well looked after at Sancroft gives me the peace of mind to enjoy my break without worrying about her.
A big thank you to Dorota and all the staff who make Sancroft such a wonderful home for all residents and service users.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you so much for your heartfelt message. We aim every day to create a home-like environment where every resident is treated with dignity, compassion, and genuine care. Your feedback is a powerful reminder of the impact that personalised, thoughtful support can have. I will share your review with all Sancroft team, it will mean so much to everyone who had the privilege to support your mother. We are so looking forward to seeing her again.
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Review from Sarita S (Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have just come back from my latest stay at Sancroft and despite going there for many years, I am still overwhelmed by how welcoming the manager and staff are, it genuinely feels like a home from home!


My room is always comfortable, the food is great and I really enjoy the activities.
Most importantly,

all the staff are kind, accommodating, attentive and so friendly.. I could not imagine staying anywhere else.
I hope to continue coming to Sancroft for many years.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you very much for your review. As always it was a pleasure to support you at Sancroft Hall and we are looking forward to seeing you again soon. Greetings from Sancroft team and residents.
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Review from C H (Niece of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been a resident at Sancroft for many years now .
She has very personalised, considerate and consistent care and despite her increasing frailty she is thriving.
Despite having a very limited ability to communicate the staff have adapted in how they communicate with her and she responds
very positively with smiles when she recognises familiar voices.
She is very settled here and I am very happy that she is able to remain a resident despite her increasing care needs.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you for your kind words and thoughtful feedback. We are truly delighted to hear that you are happy and proud that we can continue supporting your aunt at Sancroft Hall, and proving person centred care. If there's ever anything more we can do, please don't hesitate to let us know.
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Review from Joseph B (Nephew of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunty has spent the last four years as a resident of Sancroft Hall.
The word excellent, I feel, does not fully describe how well she was cared for by all the staff who work there. She was so well cared for and happy, taking part in all activities that were provided. The whole of the staff worked
hard and conscientiously to provde a happy and caring enviroment for their residents, always with a smile. I cannot thank them enough.
also, I would like to thank all the staff for their help and care provided for myself and my aunts niece during my aunts recent passing. We were also taken excellant care of by them and provided for over and above what could be expected. Again always with a smile and a willingness to help.
The most beautiful group of people I have ever met. Thank you all so much.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you very much for providing us with valuable feedback and which will hopefully provide comfort and support to others who are looking for good home. It was absolute privilege being able to support your aunt with her last journey, she was a lovely lady with golden heart and we are truly miss her.
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Review from K M (Brother of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall it's a very good care home. I wish there is more activities for the clients.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you very much for you review. We are working remotely on home activities and adding additional position of Senior Social Care Activities Co-ordinator should help in creating more range of activities to Sancroft residents.
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Review from Sunita P (Daughter of Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm so happy that my mum is being resubmitted back into Sancroft after being there for nearly over two weeks for respite. The staff and service provided by Sancroft is amazing, the cannot do enough for you. They are helpful in any form or matter. The place is very clean and feels like home. It makes
a huge difference when you see your family member is happy and smiling when visiting.
All staff are so accommodating and helpful, as well carers who look after elderly within each unit.
Would highly recommend this care home.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you for taking the time to review our service. You are correct in noting that we all love what we do and it is very rewarding to know that this is not only recognition but fully appreciated.
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Review from B S (Son of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care home with attentive staff that look after the residents very well. The care staff & management are easily approachable and always available to help. The recent increase in fees is detrimental & in my opinion over & above market expectations. If the home can keep the fees under control
then this would be an excellent care home.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you for taking the time to write your review and good comments about the care we provide. As you know care workers are at the lower end of earnings generally, and we must keep in line with the UK living wage which is going up every April. Furthermore, most of our staff are local and have the increased pressures of the cost of living in London. To attract and retain good quality staff we need to pay wage they can afford to live on and sustainable for Sancroft.
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Review from H H (Daughter of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been excellently taken care of. I am assured of her care. The staff are professional and caring - not always an easy balance but they do it so well.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you very much for your review. I am delighted that you are happy with our service- this is why we do what we do to really make a difference. Sancroft team will be very pleased their care is so valued.
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Review from M P (Son of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at this home for 4 years. I cannot recommend this care home enough. The care staff are outstanding and take great care of my mum. She enjoys the activities provided and meals very much. They provide a safe and happy environment for my mum and the other residents.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you for taking the time to review our service. I will share your comments with all Sancroft team.
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Review from Ila T (Sister of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the home. The staff place and everything else is very good, very polite, smiling all the time and also very helpful. My sister has been in their home now for 3 years an d she is very happy. Lots of different activities too. I am glad she is one of the residents.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you for your kind words. It is our pleasure to support your sister. She is well-loved resident at Sancroft Hall.
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Review from Rash P (Sister of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the second time my mother is at Sancroft Hall. The manager and her staff members are amazing. My deepest gratitude to her is her staff for looking after my mother.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you very much for your kind words. It is our duty and pleasure to support your mother and we are delighted to know that you are happy with our service.
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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Sancroft Community Care Ltd- Sancroft Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 57 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.784 for Sancroft Community Care Ltd- Sancroft Hall is calculated as follows: ( (548 Excellents x 5) + (108 Goods x 4) + (19 Satisfactorys x 3) ) ÷ 675 Ratings = 4.784
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sancroft Community Care Ltd- Sancroft Hall is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 56 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Sancroft Community Care Ltd- Sancroft Hall

What types of Care is Sancroft Community Care Ltd- Sancroft Hall registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sancroft Community Care Ltd- Sancroft Hall have?

There are 62 Single Rooms.

What are the Facilities & Services at Sancroft Community Care Ltd- Sancroft Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sancroft Community Care Ltd- Sancroft Hall to the centre of Harrow?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sancroft Community Care Ltd- Sancroft Hall to verify any information. View our terms and conditions. Sancroft Community Care Ltd- Sancroft Hall has an Enhanced Service - more info.