Sancroft Community Care Ltd- Sancroft Hall

Sancroft Road, Harrow HA3 7NS
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9.8 156 Reviews
  • Sancroft Community Care Ltd- Sancroft Hall, Harrow
Sancroft Hall is a residential home for older people and specialises in providing care for those living with dementia.

The home has a range of accommodation all with en-suite facilities and 24hour support offering spacious interiors, landscaped gardens and its own sun lounge.

The home also provides a variety of home-cooked meals from its main and vegetarian kitchens.

There are extensive landscaped gardens, a hairdressing salon and a small shop run by residents’.

Sancroft Hall's exceptional care team ensures that residents receive excellent levels of care within a homely and welcoming environment.

The primary aim is to create a home for older people who can no longer manage in their own homes. Staff want all residents to live as they would wish to and support this by respecting their individuality, independence and personal dignity.

The home is registered for sixty-two service users, within six groups all with own lounge and dining areas; with three residential groups specifically set up for Asian Elders.

Situated within Harrow and at the heart of the local community, Sandcroft Hall welcome visitors to experience the warm and friendly atmosphere. The home encourages the residents to go out and about in the community with family and friends and to engage in those activities that they enjoy.

Alternatively, residents can invite friends and family into the home for a chat over a cup of tea or coffee or join in the many activities offered within the home or out and about in the community.

The home manager has a wealth of experience in delivering high-quality care and is supported by a highly trained care staff team who support residents to the very highest standards.

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Care Provided

Type of Service

    Residential Home
  • For a maximum of 62 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • Sancroft Community Care Ltd

Person in charge

  • Dorota Chrol (Manager)

Local Authority / Social Services

Admission Criteria

  • Via Harrow Social Services and private assessment.
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Parking

  • Parking available

Sancroft Community Care Ltd- Sancroft Hall Reviews (156)

Total of 156, showing 1-20
9.8

Sancroft Community Care Ltd- Sancroft Hall has a Review Score of 9.8 (9.813) out of 10, based on 63 reviews in the last 2 years. Over all time Sancroft Community Care Ltd- Sancroft Hall has 156 reviews.

Overall Experience

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Date Published

156
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Review from Joseph B (Nephew of Resident) published on 14 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty has spent the last four years as a resident of Sancroft Hall.
The word excellent, I feel, does not fully describe how well she was cared for by all the staff who work there. She was so well cared for and happy, taking part in all activities that were provided. The whole of the staff worked
hard and conscientiously to provde a happy and caring enviroment for their residents, always with a smile. I cannot thank them enough.
also, I would like to thank all the staff for their help and care provided for myself and my aunts niece during my aunts recent passing. We were also taken excellant care of by them and provided for over and above what could be expected. Again always with a smile and a willingness to help.
The most beautiful group of people I have ever met. Thank you all so much.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for providing us with valuable feedback and which will hopefully provide comfort and support to others who are looking for good home. It was absolute privilege being able to support your aunt with her last journey, she was a lovely lady with golden heart and we are truly miss her.

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Review from K M (Brother of Resident) published on 12 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall it's a very good care home. I wish there is more activities for the clients.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for you review. We are working remotely on home activities and adding additional position of Senior Social Care Activities Co-ordinator should help in creating more range of activities to Sancroft residents.

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Review from Sunita P (Daughter of Resident) published on 12 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so happy that my mum is being resubmitted back into Sancroft after being there for nearly over two weeks for respite. The staff and service provided by Sancroft is amazing, the cannot do enough for you. They are helpful in any form or matter. The place is very clean and feels like home. It makes
a huge difference when you see your family member is happy and smiling when visiting.
All staff are so accommodating and helpful, as well carers who look after elderly within each unit.
Would highly recommend this care home.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for taking the time to review our service. You are correct in noting that we all love what we do and it is very rewarding to know that this is not only recognition but fully appreciated.

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Review from B S (Son of Resident) published on 12 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care home with attentive staff that look after the residents very well. The care staff & management are easily approachable and always available to help. The recent increase in fees is detrimental & in my opinion over & above market expectations. If the home can keep the fees under control
then this would be an excellent care home.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for taking the time to write your review and good comments about the care we provide. As you know care workers are at the lower end of earnings generally, and we must keep in line with the UK living wage which is going up every April. Furthermore, most of our staff are local and have the increased pressures of the cost of living in London. To attract and retain good quality staff we need to pay wage they can afford to live on and sustainable for Sancroft.

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Review from H H (Daughter of Resident) published on 12 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been excellently taken care of. I am assured of her care. The staff are professional and caring - not always an easy balance but they do it so well.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your review. I am delighted that you are happy with our service- this is why we do what we do to really make a difference. Sancroft team will be very pleased their care is so valued.

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Review from M P (Son of Resident) published on 12 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at this home for 4 years. I cannot recommend this care home enough. The care staff are outstanding and take great care of my mum. She enjoys the activities provided and meals very much. They provide a safe and happy environment for my mum and the other residents.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for taking the time to review our service. I will share your comments with all Sancroft team.

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Review from Ila T (Sister of Resident) published on 12 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the home. The staff place and everything else is very good, very polite, smiling all the time and also very helpful. My sister has been in their home now for 3 years an d she is very happy. Lots of different activities too. I am glad she is one of the residents.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for your kind words. It is our pleasure to support your sister. She is well-loved resident at Sancroft Hall.

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Review from Rash P (Sister of Resident) published on 12 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time my mother is at Sancroft Hall. The manager and her staff members are amazing. My deepest gratitude to her is her staff for looking after my mother.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your kind words. It is our duty and pleasure to support your mother and we are delighted to know that you are happy with our service.

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Review from Sonal M (Daughter of Resident) published on 12 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Good rooms with an en suite - clean environment. Happy staff, activities, common rooms kept clean and kept spotless, atmosphere is calm. Downside is are limited numbers of outdoor activities for residents while the home provides indoor activities. It would be nice for residents to enjoy outdoor opportunities.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for taking the time to share your thoughts about the service we provide at Sancroft Hall. We are constantly working on residents activities. We recently created a new post of Senior Social Activities Coordinator and this will certainly help in adding more outings for our residents.

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Review from R J (Grandson of Resident) published on 25 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, empathetic care, dignified, would recommend.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to write your review. I know the team will really appreciate. We all wish you all the best.

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Review from T T (Son of Resident) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with the service provided at sancroft. They've made my mother very welcome and she has settled well. It is very comforting to know that she is in a caring and safe environment as she has reached the stage with dementia that she can no longer live alone.
The staff are welcoming and
very helpful, I feel confident in their ability to provide the ongoing care needed.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you kindly for taking the time to leave such a lovely review. It has been our pleasure to support your mother, she will be greatly missed by all at Sancroft.

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Review from R J (Son of Resident) published on 25 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum spent 8 years at Sancroft Hall, throughout that time she was treated with dignity and respect by all the staff. The care she receives was absolutely the best.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for sharing your experience with Sancroft Hall, it means a lot to all our staff.

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Review from Julie G (Daughter-in-law of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law was at Sancroft for 8 years. He originally went there for 2 weeks respite. He liked it there so much he asked if he could move there. We put his name on the waiting list and were lucky to get a place a few months later. He settled in very quickly and took an active part in all the activities
and trips that are arranged at Sancroft. He was looked after very well and thought of some of the staff like family. For us, as a family, it was a great relief to know that he was happy and all his needs were being taken care of 24/7. Sancroft provide fantastic care to their residents and know them well. The staff undergo dementia training with info evenings offered to the families to allow us to have more understanding of what our loved one is going through. I can highly recommend Sancroft to those looking for care for their loved ones.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to share your thoughts about Sancroft Hall. Your father in law was a lovely resident and he will be greatly missed.

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Review from M G (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Sancroft Community Care Ltd- Sancroft Hall for over a year now and is eating well and looking so much better than she did before. The carers are lovely, always helpful, professional and welcoming when I visit. The cleanliness is outstanding and I am happy that my mum is in a safe
environment. I would highly recommend.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to write such a lovely review. The Sancroft team is happy to know that you are satisfied with all the care provided to your mother. We will continue to strive to provide care to the highest standards to all of our residents.

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Review from C R (Sister of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that my sister is a resident of this facility. The care and attention she receives is of a high standard and I would like to commend the staff, especially the Manager, who took time from her busy schedule to meet with me and discuss the level of care given to my sister. It's clear that
this facility understands the needs of the service users, concerns of family members and provides person centered care with dignity and respect, a quality that's paramount for the well being of my sister and reassuring for our family.
The unit is well maintained and organised and having previously worked and managed similar facilities, I can attest that this unit is well managed. Reception and staff are welcoming and took time to respond positively to any queries and concerns I had. The building is clean and hygienic, again a testament and dedication of staff responsible for the cleanliness of the unit.
Appreciation to management and staff for the excellent care given to my sister.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to write such a wonderful review. Sancroft team is happy to know that you are satisfied with all the care provided to your sister. We will continue to strive to provide care to the highest standards to all of our residents.

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Review from Karolina Z (Friend of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional Home Care Services - Highly Recommended.
I cannot express enough gratitude for the outstanding care provided by Sancroft Community Care LTD.
From the moment we engaged their services, the professionalism, compassion and attention to detail were evident.
The caregivers were not only highly
skilled but also genuinely caring, treating my loved one with respect and kindness. They went above and beyond in ensuring comfort, safety, and emotional support. Their personalised approach made a significant difference, providing peace of mind knowing my friend was in capable hands.
Communication with the management team was seamless. They were responsive, attentive to our needs and flexible with scheduling, which made the entire process stress-free. The level of care and empathy demonstrated by the entire team truly sets them apart.
I wholeheartedly recommend Sancroft Community Care Ltd to anyone seeking reliable, compassionate, and professional home care services.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you so much for your heartfelt words, Sancroft team will be very proud to read your review. Our dedicated team takes great pride in providing compassionate care with dignity at the heart and we will continue to provide high quality care to all Sancroft residents.

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Review from Gail P (Niece of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been here for over three years now. Although she didn't want to leave her own home, she settled in quickly, made friends, and enjoys the company and care she receives. I am so impressed with the quality of the care and support my aunt is given, always kind and respectful, and giving her
as much choice and autonomy as appropriate. She celebrated her 95th birthday a few days ago and, to be honest, I'm not sure that she would have been able to had she not come to Sancroft Hall.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for taking the time to write your review. We are pleased to read your positive feedback regarding our service. Your comments are much appreciated and will be shared with our team. It was an absolute pleasure to arrange and celebrate your aunt's 95th birthday, looking forward to many more to come.

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Review from S H (Niece of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt is staying in this facility and she loves it. The events and arrangements are very enjoyable.
She has a lot of fun here with parties and festive joys and entertainment.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for your review. We are delighted to hear that your Aunt is happy living at Sancroft Hall.

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Review from F (Regular Volunteer) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, carers are hard-working too. Everything is also very organised.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thanks for your kind words and for giving up your time to volunteer to spend some time with Sancroft residents. It is much appreciated.

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Review from H L (Sister-in-law of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Sister-in-law has been here for 15 years. With her disability problem, I think she is happy. The food is good, given on time. They organise Diwali and Christmas parties and many more events. So think they pass the days nicely.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your review, we are pleased to hear that your sister is happy at Sancroft Hall.

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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Sancroft Community Care Ltd- Sancroft Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 63 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 62 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Sancroft Community Care Ltd- Sancroft Hall is calculated as follows: ( (628 Excellents x 5) + (100 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 748 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sancroft Community Care Ltd- Sancroft Hall is based on 62 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 62 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Frequently Asked Questions about Sancroft Community Care Ltd- Sancroft Hall

What types of Care is Sancroft Community Care Ltd- Sancroft Hall registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sancroft Community Care Ltd- Sancroft Hall have?

There are 62 Single Rooms.

What are the Facilities & Services at Sancroft Community Care Ltd- Sancroft Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sancroft Community Care Ltd- Sancroft Hall to the centre of Harrow?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sancroft Community Care Ltd- Sancroft Hall to verify any information. View our terms and conditions. Sancroft Community Care Ltd- Sancroft Hall has an Enhanced Service - more info.