Review from R N (Son of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience

All staff are genuinely very caring and attentive to my mother's needs. She is very happy here and enjoys the company. She compliments the flavourful food and the various programmes that entertain all residents and cater to all different festivities.
However, due to developments taking place at present,

there is a requirement for pest control (mice/rats) which are nibbling food/cardigans in her room.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for taking the time to submit your review. We appreciate your feedback and are delighted to hear that your mother is happy at Sancroft Hall. I can assure you that the home is under regular/monthly pest control service and you are very welcome to check the reports where it state that the home is clear of any rodents.

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Review from N L (Daughter of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience

My mother lived at Sancroft for over 2 years we were very happy with the way my mother was taken care of by the carers and the staff were brilliant. My mother enjoyed the singing and she participated whenever the performers came to the centre.
Thank you Sancroft team.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to write your review. The team at Sancroft Hall is happy to know that you are satisfied with with all the care provided to your mother. We will continue to strive to provide care to the highest standards to all of our residents.

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Review from Sherille L (Daughter of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience

My mother has been at Sancroft for a couple of years now. She is very happy there and tells me all the time how well she is being cared for. I do not live in the UK so it is very important to know she is in good hands. I visit every year and the staff are so lovely, they are like friends. Always smiling.

They put on events for various times of the year when there are festivities. I am so happy my mum is at Sancroft. I would highly recommend this care home.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

We sincerely appreciate your kind words. Thank you for taking the time to provide us with this lovely review. The team at Sancroft Hall will continue to provide the best care possible to our residents.

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Review from Nicola M (Daughter of Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience

My lovely Mum recently stayed at Sancroft Hall Community Care for a period of two weeks, this is the first time she has gone into respite care and we were unsure what to expect and were understandably quite apprehensive but there was no need. All the staff from the Manager, Assistant Manager and everyone

involved in looking after my Mum showed her a lot of kindness, support and understanding of her needs. We as a family are very grateful to everyone for making my Mum's stay friendly and welcoming and we would highly recommend Sancroft to anyone considering respite or long-term care for their loved one. Thanks again to all the staff and we are looking forward to my Mum staying with you again in the near future.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your kind words. It was a pleasure to support your mother and we are looking forward to her next respite.

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Review from U M (Sister of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience

My sister has been in the care home for about 12 years. She is so far happy.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to write your review. We are pleased to hear that your sister in happy living at Sancroft Hall.

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Review from Carol K (Regular Volunteer) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience

All staff are very friendly and we were made to feel very welcome. Always a pleasure working with them.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to leave us feedback about your experience with Sancroft Hall. The team will be delighted to hear your comments.

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Review from Ila T (Sister of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience

My sister has been in this care home since July 2022. She is very happy here. All the staff are very courteous, and polite and all have a smile on their faces. No problem is too small for them. They are very willing and helpful. Couldn't ask for a better home for my sister.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you so much for taking the time to submit your lovely review. It is always rewarding to hear about your personal experience and it means so much to the whole team.

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Review from Peter R (Brother of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience

My brother spent some of his happiest days in Sancroft. Sancroft is like a big family with a friendly atmosphere. It is noteworthy that even after 6 years (from 2018) all of the senior carers have stayed, not least the big-hearted manager. Sancroft is like an oasis of peace. I fell in love with Sancroft

through the garden, still beautifully maintained. The garden defines the openness of the home. Sancroft opens out onto the gardens through the long French windows of the dining room, lounge and TV rooms, always unlocked. I treasure photos I took of my brother steadily walking around the gardens and down the green, carpeted corridors.
P.S. Face full of entertainment.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for sharing your heartfelt message about your brother's experience at Sancroft Hall. We are deeply moved by your kind words and we continue to provide an excellent standard of compassionate care.

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Review from M S (Uncle of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience

Very friendly and good service and support.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to share your experience with Sancroft Hall.

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Review from M S (Relative of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience

I have been visiting this home for the last 4 years. The staff are very friendly and helpful to all my family. The place is clean and comfortable all the time. Thank you for the great service!

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

We are so pleased you are happy with our home and thank you very much for the lovely words, they remind us why we enjoy what we do.

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Review from T M (Granddaughter of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience

Everything is very good.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your review and positive comments regarding our home.

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Review from R M (Niece of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience

Very nice and friendly staff and the residents seem very well taken care of.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for taking the time to leave a review. I will share your feedback with the Sancroft team.

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Review from K M (Granddaughter of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience

My Grandfather is happy and looked after here. We feel he is getting enough care and support from you.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for your lovely feedback, we are delighted to hear that you are happy with all the care and support we provide for your grandfather.

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Review from Paul J (Son of Resident) published on 26 August 2024
Submitted via Postal Card • Report

Overall Experience

What a pleasant surprise. My mother has been at Sancroft for 18 months. Staff fantastic, so helpful and very caring. Highly recommended.

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Review from Asha S (Daughter of Resident) published on 26 August 2024
Submitted via Postal Card • Report

Overall Experience

Our experience as a family is that the staff and management are extremely caring and very professional. Old people can be hard to look after so hats off to the staff who care for all the residents.

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Review from Y M (Nephew of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience

I frequently visit my uncle at Sancroft, he always looks happy and content. Sancroft always looks clean and tidy.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your feedback which is extremely helpful for us. I will ensure to pass this on to our team.

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Review from Smita J (Daughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience

I feel extremely happy for Sancroft Hall staff and management to look after my mum.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your review. The team at Sancroft Hall will continue to provide the best care possible to our residents.

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Review from Kajal S (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience

My mother has been a regular service user at Sancroft for many years, she thinks of it as her home from home whenever she is there for respite care! All the staff, and the manager, are so friendly, kind and attentive, and make sure my mother is well looked after. The rooms are spacious, clean and comfortable,

there are various activities my mother can choose to participate in, and best of all is the food, which caters for my mother's vegetarian and Indian preferences! As a daughter, it brings me much comfort and peace of mind knowing that my mother is safe, happy and well cared for when I am not around. Sancroft truly deserve the recognition of the prestigious award as one of the top 20 care homes in all of London!

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for your review, the team at Sancroft Hall will be so pleased to hear all the lovely feedback. They truly are a special team that always goes the extra mile. We can't wait to welcome your mum again for respite.

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Review from M S (Son of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience

I am extremely happy with the commitment shown towards my father in his care. I am being kept fully updated by the staff in regard to any changes in his health. I am grateful to all the staff who have looked after him for the last 2 years.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to review our service, we really appreciate your kind words.

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Review from Sat M (Nephew of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience

My uncle is a resident and every time I have come to visit I feel that I have been treated with respect and I cannot speak highly enough of the home.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to share your experience with Sancroft Hall. I will share your feedback with the team.

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Sancroft Community Care Ltd- Sancroft Hall

Care Provided by Sancroft Community Care Ltd- Sancroft Hall

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