Sancroft Community Care Ltd- Sancroft Hall

Sancroft Road, Harrow HA3 7NS
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9.8 156 Reviews
  • Sancroft Community Care Ltd- Sancroft Hall, Harrow
Sancroft Hall is a residential home for older people and specialises in providing care for those living with dementia.

The home has a range of accommodation all with en-suite facilities and 24hour support offering spacious interiors, landscaped gardens and its own sun lounge.

The home also provides a variety of home-cooked meals from its main and vegetarian kitchens.

There are extensive landscaped gardens, a hairdressing salon and a small shop run by residents’.

Sancroft Hall's exceptional care team ensures that residents receive excellent levels of care within a homely and welcoming environment.

The primary aim is to create a home for older people who can no longer manage in their own homes. Staff want all residents to live as they would wish to and support this by respecting their individuality, independence and personal dignity.

The home is registered for sixty-two service users, within six groups all with own lounge and dining areas; with three residential groups specifically set up for Asian Elders.

Situated within Harrow and at the heart of the local community, Sandcroft Hall welcome visitors to experience the warm and friendly atmosphere. The home encourages the residents to go out and about in the community with family and friends and to engage in those activities that they enjoy.

Alternatively, residents can invite friends and family into the home for a chat over a cup of tea or coffee or join in the many activities offered within the home or out and about in the community.

The home manager has a wealth of experience in delivering high-quality care and is supported by a highly trained care staff team who support residents to the very highest standards.

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Care Provided

Type of Service

    Residential Home
  • For a maximum of 62 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • Sancroft Community Care Ltd

Person in charge

  • Dorota Chrol (Manager)

Local Authority / Social Services

Admission Criteria

  • Via Harrow Social Services and private assessment.
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Parking

  • Parking available

Sancroft Community Care Ltd- Sancroft Hall Reviews (156)

Total of 156, showing 21-40
9.8

Sancroft Community Care Ltd- Sancroft Hall has a Review Score of 9.8 (9.813) out of 10, based on 63 reviews in the last 2 years. Over all time Sancroft Community Care Ltd- Sancroft Hall has 156 reviews.

Overall Experience

  • 139
  • 16
  • 1
  • 0
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Date Published

156
12
43
63
93

Review from M R (Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this to be a very good care home. I feel safe, secure, and valued by the staff. The facilities for activities are good and keep me busy. Cooking and cleanliness are excellent. I am able to use the showers and appreciate the laundry service. The food is good and I can make tea or coffee
at most times. I want to thank the staff for making the experience of Sancroft House so good.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

I would like to thank you for taking the time to complete the review. We are so pleased to hear that you are happy in your new home. We will continue to strive to provide care to the highest standards to all of our residents.

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Review from I H (Brother of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is very happy at Sancroft. She has been treated very well and is getting extremely good help. We are very grateful for Sancroft.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for your kind words. We are glad to hear that you are happy with all the care support provided to your sister.

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Review from R S (Son of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant home and staff. The staff are professional, friendly, kind, patient, engaging, caring, empathetic and calm. The home is amazing, clean, hygienic, and warm.
A+++!

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to write your review. Sancroft team will be delighted to read your feedback.

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Review from D M (Son of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I were so lucky to have found Sancroft. My Father has been there for more than two years and he is very content.
The staff are wonderful, both the managers and the carers.
They have helped him with everything he needs, from everyday care to arranging medical appointments and transport.
Wonderful.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for taking the time to leave a review. We are pleased to hear that you and your sister are happy with Sancroft Hall. We will pass on your kind comments to the team.

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Review from S V (Daughter of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with this place. My Mum is happy here. Thank you very much.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

We are so pleased you are happy with Sancroft Hall and thank you very much for the lovely words- they remind us why we enjoy what we do.

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Review from V I (Son of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sancroft Care Home has assisted me greatly in taking care of my Mother with dementia. Sancroft has been great. They are friendly and always responsive. I have a great relationship with the staff and management of the home.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.

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Review from C H (Niece of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is having all her care and health needs met with good care and compassion, especially as her needs are increasing.
She is very settled and benefits from the consistency of care that the permanent staff give her.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to share your experience with us. We are truly grateful for your feedback.

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Review from S S (Son of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum looks well, is well looked after and I am happy with all the support the care home is providing.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for your valuable feedback. We are thrilled to hear that you are happy with the care and support provided to your mum.

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Review from P N (Granddaughter of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent around the clock care from staff. My grandmother is very happy here and enjoys so much about this care home - from the food to the medical attention, festive celebrations, to the fun events/entertainment. She feels right at home. She can't compliment the staff enough which puts our minds at
ease. Thank you for looking after my grandmother as your own.
Please try to complete renovations as soon as possible as residents are complaining about mice/rats and noise.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to share your feedback about Sancroft Hall. We are glad to hear that your grandmother is happy. I can assure you that the home is under regular/monthly pest control service and you are very welcome to check the reports where it state that the home is clear of any rodents.

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Review from R N (Son of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are genuinely very caring and attentive to my mother's needs. She is very happy here and enjoys the company. She compliments the flavourful food and the various programmes that entertain all residents and cater to all different festivities.
However, due to developments taking place at present,
there is a requirement for pest control (mice/rats) which are nibbling food/cardigans in her room.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for taking the time to submit your review. We appreciate your feedback and are delighted to hear that your mother is happy at Sancroft Hall. I can assure you that the home is under regular/monthly pest control service and you are very welcome to check the reports where it state that the home is clear of any rodents.

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Review from N L (Daughter of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Sancroft for over 2 years we were very happy with the way my mother was taken care of by the carers and the staff were brilliant. My mother enjoyed the singing and she participated whenever the performers came to the centre.
Thank you Sancroft team.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to write your review. The team at Sancroft Hall is happy to know that you are satisfied with with all the care provided to your mother. We will continue to strive to provide care to the highest standards to all of our residents.

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Review from Sherille L (Daughter of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Sancroft for a couple of years now. She is very happy there and tells me all the time how well she is being cared for. I do not live in the UK so it is very important to know she is in good hands. I visit every year and the staff are so lovely, they are like friends. Always smiling.
They put on events for various times of the year when there are festivities. I am so happy my mum is at Sancroft. I would highly recommend this care home.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

We sincerely appreciate your kind words. Thank you for taking the time to provide us with this lovely review. The team at Sancroft Hall will continue to provide the best care possible to our residents.

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Review from Nicola M (Daughter of Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely Mum recently stayed at Sancroft Hall Community Care for a period of two weeks, this is the first time she has gone into respite care and we were unsure what to expect and were understandably quite apprehensive but there was no need. All the staff from the Manager, Assistant Manager and everyone
involved in looking after my Mum showed her a lot of kindness, support and understanding of her needs. We as a family are very grateful to everyone for making my Mum's stay friendly and welcoming and we would highly recommend Sancroft to anyone considering respite or long-term care for their loved one. Thanks again to all the staff and we are looking forward to my Mum staying with you again in the near future.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your kind words. It was a pleasure to support your mother and we are looking forward to her next respite.

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Review from U M (Sister of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been in the care home for about 12 years. She is so far happy.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to write your review. We are pleased to hear that your sister in happy living at Sancroft Hall.

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Review from Carol K (Regular Volunteer) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly and we were made to feel very welcome. Always a pleasure working with them.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to leave us feedback about your experience with Sancroft Hall. The team will be delighted to hear your comments.

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Review from Peter R (Brother of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother spent some of his happiest days in Sancroft. Sancroft is like a big family with a friendly atmosphere. It is noteworthy that even after 6 years (from 2018) all of the senior carers have stayed, not least the big-hearted manager. Sancroft is like an oasis of peace. I fell in love with Sancroft
through the garden, still beautifully maintained. The garden defines the openness of the home. Sancroft opens out onto the gardens through the long French windows of the dining room, lounge and TV rooms, always unlocked. I treasure photos I took of my brother steadily walking around the gardens and down the green, carpeted corridors.
P.S. Face full of entertainment.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for sharing your heartfelt message about your brother's experience at Sancroft Hall. We are deeply moved by your kind words and we continue to provide an excellent standard of compassionate care.

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Review from M S (Uncle of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and good service and support.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to share your experience with Sancroft Hall.

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Review from M S (Relative of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting this home for the last 4 years. The staff are very friendly and helpful to all my family. The place is clean and comfortable all the time. Thank you for the great service!

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

We are so pleased you are happy with our home and thank you very much for the lovely words, they remind us why we enjoy what we do.

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Review from T M (Granddaughter of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is very good.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your review and positive comments regarding our home.

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Review from R M (Niece of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice and friendly staff and the residents seem very well taken care of.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for taking the time to leave a review. I will share your feedback with the Sancroft team.

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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Sancroft Community Care Ltd- Sancroft Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 63 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 62 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Sancroft Community Care Ltd- Sancroft Hall is calculated as follows: ( (628 Excellents x 5) + (100 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 748 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sancroft Community Care Ltd- Sancroft Hall is based on 62 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 62 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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