Sancroft Community Care Ltd- Sancroft Hall

Sancroft Road, Harrow HA3 7NS
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9.8 156 Reviews
  • Sancroft Community Care Ltd- Sancroft Hall, Harrow
Sancroft Hall is a residential home for older people and specialises in providing care for those living with dementia.

The home has a range of accommodation all with en-suite facilities and 24hour support offering spacious interiors, landscaped gardens and its own sun lounge.

The home also provides a variety of home-cooked meals from its main and vegetarian kitchens.

There are extensive landscaped gardens, a hairdressing salon and a small shop run by residents’.

Sancroft Hall's exceptional care team ensures that residents receive excellent levels of care within a homely and welcoming environment.

The primary aim is to create a home for older people who can no longer manage in their own homes. Staff want all residents to live as they would wish to and support this by respecting their individuality, independence and personal dignity.

The home is registered for sixty-two service users, within six groups all with own lounge and dining areas; with three residential groups specifically set up for Asian Elders.

Situated within Harrow and at the heart of the local community, Sandcroft Hall welcome visitors to experience the warm and friendly atmosphere. The home encourages the residents to go out and about in the community with family and friends and to engage in those activities that they enjoy.

Alternatively, residents can invite friends and family into the home for a chat over a cup of tea or coffee or join in the many activities offered within the home or out and about in the community.

The home manager has a wealth of experience in delivering high-quality care and is supported by a highly trained care staff team who support residents to the very highest standards.

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Care Provided

Type of Service

    Residential Home
  • For a maximum of 62 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • Sancroft Community Care Ltd

Person in charge

  • Dorota Chrol (Manager)

Local Authority / Social Services

Admission Criteria

  • Via Harrow Social Services and private assessment.
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Parking

  • Parking available

Sancroft Community Care Ltd- Sancroft Hall Reviews (156)

Total of 156, showing 41-60
9.8

Sancroft Community Care Ltd- Sancroft Hall has a Review Score of 9.8 (9.813) out of 10, based on 63 reviews in the last 2 years. Over all time Sancroft Community Care Ltd- Sancroft Hall has 156 reviews.

Overall Experience

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Date Published

156
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Review from K M (Granddaughter of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandfather is happy and looked after here. We feel he is getting enough care and support from you.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for your lovely feedback, we are delighted to hear that you are happy with all the care and support we provide for your grandfather.

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Review from Paul J (Son of Resident) published on 26 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a pleasant surprise. My mother has been at Sancroft for 18 months. Staff fantastic, so helpful and very caring. Highly recommended.

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Review from Asha S (Daughter of Resident) published on 26 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience as a family is that the staff and management are extremely caring and very professional. Old people can be hard to look after so hats off to the staff who care for all the residents.

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Review from Y M (Nephew of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I frequently visit my uncle at Sancroft, he always looks happy and content. Sancroft always looks clean and tidy.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your feedback which is extremely helpful for us. I will ensure to pass this on to our team.

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Review from Smita J (Daughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel extremely happy for Sancroft Hall staff and management to look after my mum.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your review. The team at Sancroft Hall will continue to provide the best care possible to our residents.

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Review from Kajal S (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a regular service user at Sancroft for many years, she thinks of it as her home from home whenever she is there for respite care! All the staff, and the manager, are so friendly, kind and attentive, and make sure my mother is well looked after. The rooms are spacious, clean and comfortable,
there are various activities my mother can choose to participate in, and best of all is the food, which caters for my mother's vegetarian and Indian preferences! As a daughter, it brings me much comfort and peace of mind knowing that my mother is safe, happy and well cared for when I am not around. Sancroft truly deserve the recognition of the prestigious award as one of the top 20 care homes in all of London!

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for your review, the team at Sancroft Hall will be so pleased to hear all the lovely feedback. They truly are a special team that always goes the extra mile. We can't wait to welcome your mum again for respite.

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Review from M S (Son of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the commitment shown towards my father in his care. I am being kept fully updated by the staff in regard to any changes in his health. I am grateful to all the staff who have looked after him for the last 2 years.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to review our service, we really appreciate your kind words.

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Review from Sat M (Nephew of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is a resident and every time I have come to visit I feel that I have been treated with respect and I cannot speak highly enough of the home.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to share your experience with Sancroft Hall. I will share your feedback with the team.

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Review from Neils H (Son of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very excellent and caring home with professional staff and very good service. My mother is very happy here and we as a family are very grateful for the caring service provided by the team at Sancroft and the nurse team.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for these kind words, very much appreciated. Our team truly are committed to supporting the residents with the best experience of care.

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Review from H P (Nephew of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident since May 2023, and she is clearly very happy every time I go to visit. Sancroft is well-maintained and clean. The staff are very friendly and welcoming and the wide range of organised events to meet the needs of all the different residents like Diwali and Christmas parties.
Would highly recommend.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for taking the time to give us a review of our service. I will share this with my team. We are pleased that your aunt is happy in her new home - Sancroft Hall.

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Review from Depan P (Son of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has been such a great decision for my mum. She was heavily depressed and bed-bound for ten years, and since coming here, she has opened up and come out of depression. She is very happy. This home is outstanding and very professional. I would highly recommend the home. Thank you for all you
do!

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Many thanks for sharing your experience with Sancroft Hall. We are so pleased to know that your mum is happy in her new home.

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Review from Anjlee D (Granddaughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sancroft Community Care Ltd- Sancroft Hall is the perfect place for my grandma. I love visiting her and seeing how happy she is. The staff are so caring and friendly, and hearing all the stories of various activities and socials my grandma gets up to absolutely meals my heart. The home itself is very
clean, and staff are attentive with a tailored approach to each resident according to their needs.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your lovely words. It means a lot to our team. It helps us to just get better to the best each day.

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Review from Praful N (Son of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was independent - doing her own daily needs and maintaining her way of life. Covid-19 shattered her confidence, and almost lost every ability and will to live. The Sancroft respite was arranged, and she felt comfortable and assured her confidence - she never returned to her own accommodation
and insisted on remaining at Sancroft Care Home. She has been living there after Covid-19 and is been looked after by the care home. The motivational staff and the environment created by the care home for all deferential needs and communities are commendable. I would say it shamed me too, as the care given by the institution is beyond what I could have done, “ I would call it A Star Rating Home facility”; I would say it is the management from the council to the manager and the dedication of the staff have made the place comfortable and compatible, with the commitment and dedication of the authorities in charge I respectfully wish many more successful years to come.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your review and choosing Sancroft Hall as a new home for your mother. We are pleased that she is happy and well settled.

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Review from C H (Niece of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt receives very individualised, personal care, which completely meets her needs even as they change.
She is very settled here and has a good rapport with the staff, who will advocate on her behalf if needed.
Despite her limited abilities, she is included in communal activities - of which there
are many across the week.
The home presents a bright, welcoming environment and is well-maintained.
Staff are supportive of friends and relatives and involve them in activities and celebrations as appropriate.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to review our service; your positive words really do mean a lot to all of us.

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Review from Rita P (Daughter-in-law of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are led by two managers and deputy managers who are really interested in providing a caring and responsive service to the residents. All the staff try really hard to make the clients feel comfortable by adapting to the changing needs of the clients.
The team try to put on regular activities
and celebrate every religious event in an effort to brighten up the residents.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your review. I will share your lovely comments with all team.

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Review from K P (Daughter-in-law of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident of Sancroft since May 2023, and we have been very pleased with the care provided by the team at Sancroft. The facilities are excellent, the care home is very clean, and my mother-in-law is provided with lovely Indian meals cooked like home. All of the staff and carers
provide a very high standard of care - they are highly professional and very friendly. They look after my mother-in-law with such care and attention and always take the time to chat with her and make her feel settled and at home.
The care home takes the time to offer great activities for the residents, and my mother-in-law has, in particular, really enjoyed the Summer party and Diwali celebrations.
I would highly recommend Sancroft for elderly residential care. As a family, it gives us much comfort that my mother-in-law is looked after so well by all of the Sancroft team.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for your words of appreciation; we are pleased to hear this. The Sancroft Hall team take pride in providing the best possible care in a relaxed, friendly and homely atmosphere.

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Review from Kayal U (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sancroft care home provides a lovely, calm environment and is always spotlessly clean. The staff were welcoming and kind. We felt complete confidence that my father was safe and well cared for. The staff were so caring and gentle with my mother and were very good at communicating with us about any issues.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your kind words. I will share your review with the Sancroft team.

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Review from A P (Granddaughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been a resident at Sancroft since May 2023. She is very happy there and always tells me stories of her lovely times with both the staff and other residents. Every time I visit, the staff are so welcoming, and I can tell that they provide my grandmother with the best possible care.
My grandma has particularly enjoyed the activities and parties that have been put on, and we are so grateful to all of the staff who go the extra mile to ensure such great events can happen. Thank you, Sancroft!

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for sharing your positive experience with Sancroft Hall. We're delighted to hear that your grandmother is comfortable and happy in her new home. I will share your feedback with the team.

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Review from A G (Nephew of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff. Understand my uncle's needs. He seems to be settling in - only been there for ten days.
We chose Sancroft because we had elderly friends who were residents a few years ago, and they loved it here.
There was always something going on if you wanted to join in, and it appears to
be the same now.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your review. It is a pleasure being able to support your uncle. We will make all the efforts for him to feel happy in his new home.

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Review from Hemant P (Son of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Sancroft for a few years. From a personal perspective as a health care professional, I know how demanding caring for a person can be.
I have been impressed with the care and respect that all the staff have shown to my father. They are led by an extremely competent
team of managers who ensure that all the carers are kept up to date with the changing circumstances of residents. With this knowledge, the carers can better understand my father, and over time, they have got to know him well and he is reassured by their presence.
The team are very responsive to the changing needs of their resident. My father's health has declined, and he has become increasingly dependent on the help of others for basic activities like feeding. The managers are very proactive, anticipating problems before they arise. For my father, this was the possibility of him choking on his food. The team promptly arranged to have his meals made into a puree and then fed to him.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your review. We are pleased to know that you are happy with all the care and support your father is receiving at Sancroft Hall. We always strive to provide the best quality care possible and will continue to do so.

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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Sancroft Community Care Ltd- Sancroft Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 63 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 62 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Sancroft Community Care Ltd- Sancroft Hall is calculated as follows: ( (628 Excellents x 5) + (100 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 748 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sancroft Community Care Ltd- Sancroft Hall is based on 62 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 62 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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