Sancroft Community Care Ltd- Sancroft Hall

Sancroft Road, Harrow HA3 7NS
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9.8 162 Reviews
  • Sancroft Community Care Ltd- Sancroft Hall, Harrow
Sancroft Hall is a residential home for older people and specialises in providing care for those living with dementia.

The home has a range of accommodation all with en-suite facilities and 24hour support offering spacious interiors, landscaped gardens and its own sun lounge.

The home also provides a variety of home-cooked meals from its main and vegetarian kitchens.

There are extensive landscaped gardens, a hairdressing salon and a small shop run by residents’.

Sancroft Hall's exceptional care team ensures that residents receive excellent levels of care within a homely and welcoming environment.

The primary aim is to create a home for older people who can no longer manage in their own homes. Staff want all residents to live as they would wish to and support this by respecting their individuality, independence and personal dignity.

The home is registered for sixty-two service users, within six groups all with own lounge and dining areas; with three residential groups specifically set up for Asian Elders.

Situated within Harrow and at the heart of the local community, Sandcroft Hall welcome visitors to experience the warm and friendly atmosphere. The home encourages the residents to go out and about in the community with family and friends and to engage in those activities that they enjoy.

Alternatively, residents can invite friends and family into the home for a chat over a cup of tea or coffee or join in the many activities offered within the home or out and about in the community.

The home manager has a wealth of experience in delivering high-quality care and is supported by a highly trained care staff team who support residents to the very highest standards.
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Care Provided by Sancroft Community Care Ltd- Sancroft Hall

Type of Service

    Residential Home
  • For a maximum of 62 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Sancroft Community Care Ltd- Sancroft Hall to confirm what's included and get a personalised quote:

Contact Sancroft Community Care Ltd- Sancroft Hall to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Sancroft Community Care Ltd
  • Privately Owned

Person in Charge

  • Dorota Chrol (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Parking

  • Parking available

Sancroft Community Care Ltd- Sancroft Hall Reviews (162)

9.8

Sancroft Community Care Ltd- Sancroft Hall has a Review Score of 9.8 (9.773) out of 10, based on 54 reviews in the last 2 years.
Over all time Sancroft Community Care Ltd- Sancroft Hall has 162 reviews.

Overall Experience
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Reviewer Connection to Sancroft Community Care Ltd- Sancroft Hall
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Review from Jyotish P (Son of Resident) published on 26 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good, and all the employees very helpful, also all the facilities are very good for the residents.
My mum was there for the last three and half years, and we never had any problems.
I would recommend to anybody the Sancroft care home.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you very much for completing the review. We are pleased to know that you and your family were happy with the support we provided to your Mum. I will pass on your lovely feedback to the team.
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Review from D O (Daughter of Resident) published on 24 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a dementia resident at Sancroft from December 2020 until May 2022. I can honestly say that the care she received was fantastic. The manager is very approachable. Her staff are very hardworking and take pride in caring for all the residents - many doing extra shifts to cover staff sickness.
I am very grateful to all those that were involved in caring for her. I was also treated extremely well, making me feel I was part of the Sancroft family.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallYour mother was a very lovely lady, and her passing has been really felt by us all. She will be dearly missed by all team and residents.
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Review from Allison B (Daughter of Resident) published on 9 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot express how lucky I am that Mum was offered to get a place at Sancroft... she has been there since April 2021. The staff are wonderful and so caring. My mum is so happy there, and this is definitely due to the fantastic care she gets. My own elderly neighbour is moving to Sancroft today on
my recommendation of how wonderful this home really is.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you very much for your review. I am pleased that you find our service of excellence for your mum and friend. I will ensure to pass on your commence to the team.
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Review from Rani S (Daughter of Resident) published on 9 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum likes staying at Sancraft Community Care home as they treat her well. My mum is a Parkinson’s patient, who often loses balance, but the staff here offer a caring, friendly service for my mum. I thank all the staff who work every day with my mum.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you very much for taking the time to share your experience with Sancroft Hall. I shall pass all your commence to out dedicated team.
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Review from Josh I (Grandson of Resident) published on 14 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma moved to Sancroft in November as it had become very difficult for her to cope at home because of her Alzheimer's. Now, every day, I know she is being cared for by the fantastic staff and that she is safe and happy. The staff are so kind and do everything to help her when she is having a difficult
time. She is also enjoying many of the activities that take place. My grandma is very special to me, and now she is special to lots of other people too, which is the best.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you very much for your kind comments. I will pass on your review to our dedicated team.
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Review from Smita P (Daughter of Resident) published on 7 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used the respite service for my mother-in-law; she had a very nice two days of care. Sancroft care home provides good care and wonderful activity. It's a nice, safe place for our elderly family members. Definitely recommend it.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you very much for taking the time to share your experience with Sancroft Hall. It was a pleasure being able to support your mother-in-law. We are looking forward to her future respite.
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Review from B K (Private Carer of Resident) published on 4 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A sweet and friendly woman, who has been in my care for over fifteen years, spends respite time in Sancroft Hall
She is always happy to go there and enjoys her stay.
She likes the staff and the care and attention that she gets there.
She will be 88 this year, and will happily return for hopefully
many future respite stays in the future.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you very much for your review. We are looking forward to welcoming your friend again at Sancroft Hall.
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Review from Lauren M (Daughter-in-law of Resident) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law moved to Sancroft in January 2021 when she could no longer cope at home. Since moving to Sancroft, she is like a different person. She is so happy and carefree, she’s got a whole new lease of life. When we visit, she’s always keen to tell us about all of the wonderful activities she’s
been taking part in, tells us how kind and caring the staff are and how much she enjoys everything about living there. She recently celebrated her 90th birthday, and Sancroft put on a celebration for her and made her feel so special. She told us that she hopes she lives to 100 because she’s “having the time of her life!”
I can hardly put into words how amazing Sancroft has been, and we are all so grateful for everything they do to make the residents happy. They always go the extra mile!
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you for your lovely review. We are also very pleased that your mother-in-law has settled and is so happy in her new home. I shall relay your feedback to our dedicated team.
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Review from L B (Granddaughter of Resident) published on 10 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma's care at Sancroft has been fantastic, and she appears very happy to be there, after moving from her own flat due to a diagnosis of Alzheimer's.
Any fears and worries about my grandma moving to a care home quickly vanished when seeing how the staff and the manager cared for her in a person-centred
way.
Sancroft always looks very presentable, and my grandma's room is always kept clean and tidy, which is how my grandma would have kept her room before her diagnosis, so this is very important to us as her family.
We are happy with the care provided by Sancroft and pleased with the great communication from the manager.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you very much for taking the time in sharing your valid opinion in the service we provide at Sancroft Hall. I will pass on your lovely feedback to our dedicated team.
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Review from Sarah B (Daughter of Resident) published on 8 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is absolutely excellent. The staff are very caring and do a great job.
My mother has been there for several years, and we are happy that she is so well looked after.
We are well informed about everything that happens in the home, and that gives us great assurance.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you for your kind words and feedback about the service we provide at Sancroft Hall. I will make sure the team is aware of what a wonderful job they are doing.
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Review from Harsha T (Daughter of Resident) published on 28 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was very happy with Sancroft Community Centre, and the service by all staff all departments.
Everybody made her very welcome and looks after. The highest standards, it's a very hygiene place. Excellent food.
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Review from O F (Daughter-in-law of Resident) published on 15 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sancroft has treated my mother-in-law so well for nearly 3-years now. Sadly she has to move on to a nursing home as her needs have increased dramatically. The manager has been so kind and thoughtful throughout. All the staff have been caring and have made her time at Sancroft the best they could. She
has been calm and content while there. Thank you for all your hard work.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you for your review. It has been a pleasure to support your mother-in-law; she will be greatly missed by all team and residents. We are wishing her all the best in her new home.
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Review from J B (Great-Niece of Resident) published on 7 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great aunt was at Sancroft for many years and was well looked after by the staff, who treated her like a friend. She enjoyed chatting with them, and they were so kind in taking her to church, shopping, etc. Sadly she passed away just before Xmas. The staff were kind and understanding, even attending
the funeral. I am more than happy to recommend Sancroft Hall.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you very much for your review. Your aunt was well-loved and respected. She had great character and a big heart. We will always keep her in our thoughts and prayers.
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Review from Urvashi P (Niece of Resident) published on 9 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely aunt with dementia has been with Sancroft Care Home for the past three years, and without any doubt, I highly recommend it, which is very well led by a dedicated and professional care home management team with very friendly, great caring, communication with willing staff full of joy and always
providing a loving environment - going the extra mile to ensure the residents are well looked after and getting the best of the care home facilities. The care home is extremely well maintained with lovely gardens, spotless, clean, fantastic activities with year-round all sorts of religious celebrations, delicious food menus for the residents, laundry etc, name it all, the care facilities service has been a fantastic experience to date. I sincerely, truly and proudly so thankful from top to bottom of these excellent individuals, giving home to home caring service. Well done, once again, for the excellent services, and many thanks, once again, to all, especially the hardworking carers in the dementia ward. God bless you.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you very much for your kind words. We are really pleased that your aunt and yourself are happy with the care and support provided at Sancroft Hall.
I will pass on your lovely feedback to the staff.
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Review from Annemarie J (Daughter-in-law of Resident) published on 7 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was in a very bad condition before she came to Sancroft Hall. Her son and myself live in Austria, and through the Covid situation, it has not been possible for us at all to visit her for the past year and a half. Just before it was finally possible for visitors from Austria to travel
to England, Mum fell down in her flat and was brought to the hospital. Unfortunately, there, she was infected with Covid and was isolated for a long time. When we came in September, she was still in isolation at your place, but at least we could talk to the manager, and she helped us already at this time a great deal. Now, we came again in November and could not believe how Mum has blossomed and was lively again. We are very thankful knowing that she is in a loving and caring surrounding. Thank you to the entire staff, above all, the manager.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you for your kind words and feedback. It is a pleasure to support your mother-in-law, and she is admired by all the staff. I will pass on your lovely feedback to the Sancroft team.
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Review from Andre P (Son of Resident) published on 30 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has advanced Alzheimers, and her condition became untenable for her to remain in her flat. Anyone who has ever had to make the decision to move a loved one into full time care knows what a difficult and stressful time it is.
My sister and I visited Sancroft Hall, and from the first minute
of being there, we knew this was somewhere our mother would be happy to be. The care home is spotlessly clean, the atmosphere is calm and welcoming, and all of the staff are kind and caring.
We are so pleased that we chose Sancroft Hall. Mum is really settled and loves her large, comfortable room. Meals are varied and tasty, and everyone is encouraged to join in with the planned activities.
Every time I have visited, the staff at Sancroft Hall have always been so helpful, in particular, the manager.
Thank you to everyone at Sancroft Hall for making this difficult time so much easier and for caring for our mother.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you very much for your review. I am pleased that you find our service of excellence for your Mum. I will ensure to pass on your comments to the team.
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Review from R I (Son-in-law of Resident) published on 30 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my mother-in-law at Sancroft and was extremely impressed by the atmosphere. All the residents were busy in activities and looked engaged and happy, and the staff were interacting with them. Everything was very clean and well maintained and the decorations in the reception area made it very
welcoming and bright, and an excellent idea for those with Alzheimers. Best of all was to spend time with my mother-in-law, who had recently moved in and see how relaxed and happy she was, as know it has been very difficult for her to leave her home of 20-years. She has settled so quickly and is already engaging in the activities and praising the way the staff care for her.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you very much for your kind comments. We are also very pleased that your mother-in-law has settled ever so well in her new home. I shall relay your feedback to our dedicated team.
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Review from Sarah I (Daughter of Resident) published on 15 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently moved into Sancroft, and the welcome she was given was so reassuring. On the day of her arrival, she was greeted by the manager and staff wishing her joy and happiness in her new home, a cup of tea and biscuits by her side within minutes of moving in; she felt so special. Her
bedroom was spotless and had obviously been cleaned, aired and prepared to a high standard. The manager dealt with an issue regarding my mother's welfare in a way that made it very clear that the rights and treatment of residents at Sancroft are paramount, and their welfare is put first, beyond everything else. I was very worried about my mother moving into a care home, but this has changed my perception, and know that at Sancroft, she will receive the 24-hour care she now needs for her Alzheimer's.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you very much for your wonderful review. We strive to provide outstanding care, and it's amazing to get such incredible feedback and recognition. I will pass on your review to our team.
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Review from Anzelika P (Regular Volunteer) published on 3 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I come once a month as a volunteer to do the residents hair. They have such lovely staff; it is a clean and tidy care home. It feels very homely, and everyone is most helpful and faultless, also the manager is always friendly and approachable.
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you very much for your review and for sharing your time to support Sancroft residents, much appreciated.
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Review from Georgie T (Daughter of Resident) published on 1 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A tremendous amount of kindness has been shown to my father since he joined the Sancroft 'family' in 2019.
The entire team have been dedicated to the level of care that they provide, and they have gone above and beyond on far too numerous occasions to recount. Knowing that my father was being cared
for in such a warm environment afforded our family a great deal of peace of mind.
I cannot recommend this wonderful care home enough; the team are magic!
Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft HallThank you so much for your lovely comments about our home. We are so pleased to read your positive feedback regarding our service. Your comments are much appreciated and will be fed back to our team.
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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Sancroft Community Care Ltd- Sancroft Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 54 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.773 for Sancroft Community Care Ltd- Sancroft Hall is calculated as follows: ( (513 Excellents x 5) + (107 Goods x 4) + (19 Satisfactorys x 3) ) ÷ 639 Ratings = 4.773
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sancroft Community Care Ltd- Sancroft Hall is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 53 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (5)

Meet the Team (0)

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